Tutorial 4 iurie turcanu
- 1. 29.09.2011 GOVERNMENT OF REPUBLIC OF MOLDOVA e-Government Center M-CLOUD: E-GOVERNANCE TECHNOLOGY PLATFORM Iurie Ţurcanu CTO @ e-Government Center Meet Moldova! • Geography: Republic of Moldova is a country in Eastern Europe, located between Romania to the west and Ukraine to the north, east and south (longitude – 47° North, latitude – 29° East). – Population: 3.5 million inhabitants; – Capital city: Chisinau (0.7M); – Languages: • Romanian (state, based on latin alphabet); • Russian; • Ukrainian; – Area: 33,846 km2; – Climate • Humid continental weather; • Temperature – Winter: –15°C … –10°C; – Summer: –25°C … –35°C; 2 e-Government Center 29.09.2011 1
- 2. 29.09.2011 Economy and ICT Overview • Currency – Moldovan Leu (code MDL) - 1 USD = 11.50 MDL; • GDP per capita - 3 082 USD (IMF, 2011); • Ease of Doing Business: Moldova is ranked 90th out of 183 countries (IFC, WB, EoDB report 2011); • ICT takes ~10% of GDP; – 153 IT companies; – 7 major ISPs; – 3 mobile operators; • Internet penetration – Overall - 42%; – Broadband – 15%; – Since 2010 some ISPs offer 100/100Mbit for 250 MDL (~23 USD); • Mobile Penetration – 92%; – High speed 3G internet access since 2008, 3.5G since 2010, 4G is being implemented in 2011; • Computer Literacy – medium; • Networking Infrastructure • Fiber link to 99% of localities, last mile is Ethernet, ADSL or ISDN; • Separate 100Mbps dark fiber network serving central public administration (currently upgrading to 1Gbps); 3 e-Government Center 29.09.2011 Government e-Transformation Objectives Promotion of ICT for a better governance, research and education, public healthcare, e-commerce, social protection and national security. Acceleration of e-transformation process in order to sustain the EU integration agenda. Extending the communication infrastructure, thus increasing national economy competitiveness and facilitating access to information society services for all citizens. Development of high quality sectorial and cross sectorial e-services. Implementation o public private partnerships for e-transformation and stimulating investments in ICT Encouraging of partnerships between research and educational institutions and private ICT sector. Development and promotion of effective and efficient ICT regulatory framework – one of the key success factors for development of e- businesses, e-commerce, delivery services and integration with similar European and global networks. Etc. 4 e-Government Center 29.09.2011 2
- 3. 29.09.2011 e-Transformation Objectives for e-Services By 2020 all public services shall have their electronic counterparts. An average of 10 new electronic services shall be implemented and launched every year; An average of 7 backoffice processes should be digitized every year; Over 50% adoption of electronic public services; Existing information system shall be rationalized and integrated into governmental data interchange framework. 5 e-Government Center 29.09.2011 New e-Services Delivery Model • eGC is developing e-Services Delivery Model (eSDM) – a formalized approach on service delivery covering: – Identification of services; – Prioritization of services; – Planning services development, implementation and promotion; – Reference architectures for different types of services; – Retirement of services. • For a better prospective on e-services landscape and better service development planning, the e-Service Delivery Model will contain e-Service Maturity Model (eSMM), describing a service maturity levels with characteristics of each model. 6 e-Government Center 29.09.2011 3
- 4. 29.09.2011 What about the platform? Do we have the adequate technology platform in place? 7 e-Government Center 29.09.2011 Modernized Government IT Platform Key Principles • Modern – the architecture should use modern, yet well proven technology stack • Cost efficiency – the architecture should lead to optimal operational costs • Modular – services should be organized as pluggable modules to facilitate flexibility, maintainability and scalability • Simple – every module should follow “single responsibility” design principle, thus should be kept as simple as possible • Accessible – the architecture should be built exclusively using open standards • Re-use – the architecture should reuse existing information assets whenever is appropriate 8 e-Government Center 29.09.2011 4
- 5. 29.09.2011 M-Cloud Our answer to these challenges is M-Cloud - Moldova’s e-governance technology platform based on cloud computing. Namely it is: – Government private cloud (G-Cloud), delivering all common services at IaaS, PaaS and SaaS levels; – First choice for public e-services hosting and delivery platform. 9 e-Government Center 29.09.2011 Cloud Computing and the IT Community Source: trends.google.com • Reduced Cost – Cloud technology is paid incrementally, saving taxpayers money. • Highly Automated – No longer do IT personnel need to worry about keeping software up to date. • Flexibility – Cloud computing offers much more flexibility than past computing methods. • More Mobility – Employees can access information wherever they are, rather than having to remain at their desks. • Allows IT to Shift Focus - No longer having to worry about constant server updates and other computing issues, government organizations will be free to concentrate on innovation. 10 e-Government Center 29.09.2011 5
- 6. 29.09.2011 Cloud Computing Service Layers Source: http://www.cabinetoffice.gov .uk/sites/default/files/resourc es/08-G-CLOUD- TechnicalArchitectureWorkstr and-Report.pdf 11 e-Government Center 29.09.2011 M-Cloud Platform Architecture • Cloud Computing based Service Oriented Architecture (SOA) • Highly accessible e- services through multiple delivery channels • Facilitates communication between systems and allows business process orchestration • Introduces shared services across public administrations • Infrastructure services (IaaS) operated by CTS 12 e-Government Center 29.09.2011 6
- 7. 29.09.2011 M-Cloud Platform High Level Architecture A. Services B. Services for citizens for government and business itself C. Reusable platform-level services 13 e-Government Center 29.09.2011 e-Services Reference Architecture • As a minimum architectural requirement e-services should implement n-layer architectural pattern, thus facilitating moving to different DBMS or adapting to new user interfaces when needed. 14 e-Government Center 29.09.2011 7
- 8. 29.09.2011 e-Services Data Interchange • Nowadays no information system is an island, therefore each newly developed service must provide facilities for inter-service communications. All required technical specifications and message contracts will be provided as part of national interoperability framework. • Existing information systems will communicate through custom adapters. 15 e-Government Center 29.09.2011 e-Services KPI Monitoring • All services shall implement monitoring API. • KPIs are defined by domain expert at the time of requirements definition. 16 e-Government Center 29.09.2011 8
- 9. 29.09.2011 M-Cloud and Interoperability 17 e-Government Center 29.09.2011 Platform level services • Flexibility – adaptability to different use cases • Neutrality – offer equal possibility for various providers to come into play • Cost efficiency – allow providers to compete on quality of service and on prices • Maintainability –working parameters are configurable • Fast reaction to change – parameters could be change at runtime 18 e-Government Center 29.09.2011 9
- 10. 29.09.2011 Provider pattern applied to e-Payments 19 e-Government Center 29.09.2011 M-Cloud Incremental Development M-Cloud Phase II M-Cloud Phase I • Phased approach facilitates: – faster time-to-market; – reducing implementation risks; – early adoption of technologies and services; – learning from feedback on previous phase. 20 e-Government Center 29.09.2011 10
- 11. 29.09.2011 M-Cloud Phase I • Will be deployed at CTS and will reuse its DC infrastructure; • Will prototype all main initiatives of M-Cloud, including: – Cloud specific features such as self-service provision, metering and billing etc. at IaaS, PaaS and SaaS levels; – Disaster Recovery ; – Scalability by adding new servers, storage; – VDI; – LPA involvement; – Development and testing sandboxes for development teams; – Data center consolidation; 21 e-Government Center 29.09.2011 M-Cloud Phase II • M-Cloud phase II will consist of extending M- Cloud capacity by: – Building a new tier 3 datacenter using PPP; – Reusing M-Cloud phase I datacenter as a DR site; – Migrating all existing services to M-Cloud; – Adopting cloud-optimized architecture; – Adding more servers; – Adding more storage; – Consolidating datacenters according to DCC plan. 22 e-Government Center 29.09.2011 11
- 12. 29.09.2011 Data Center Consolidation • With M-Cloud in place Moldova’s Government will start data center consolidation process. • Existing more than a hundred data centers will be reduced to 7-10 high performance datacenters. • Existing IT assets will be re-used wherever possible. 23 e-Government Center 29.09.2011 M-Cloud Operation • M-Cloud phase I solution vendor will: – Offer 6 months of managed services with a team consisting of: • Cloud Architect; • Cloud Security Specialist; • Cloud Developer(s); • Cloud Infrastructure Manager; • Cloud Service Provisioning Specialist. – MS team will be shadowed by their CTS counterparts; – Offer additional 30 months of warranty support. 24 e-Government Center 29.09.2011 12
- 13. 29.09.2011 M-Cloud Smooth Transition to Operations 25 e-Government Center 29.09.2011 Desktop Computing Strategy • Gradually move to Virtual Desktop Infrastructure environment, effectively meaning replacing desktops with terminals, thus gaining: – Data Security: Keeping data within the confines of the datacenter improves security. – Reduced Hardware Expenditures: Consolidation and reduced upgrades cycles minimizes hardware costs for server and client side equipment. – Easier Management: Perform centralized patching and application installation or streaming without loading the network. – Mobile Workforce: User desktops are portable – users can reconnect from any location with a variety of devices. – Resource Pooling: Server based computing improves a company’s ability to use resources as a common pool. 26 e-Government Center 29.09.2011 13
- 14. 29.09.2011 Key Points • M-Cloud: our response to e-services challenges. • M-Cloud: Cloud Computing and SOI. • Cloud-optimized architecture. • Built-in interoperability. • Phased approach. • Vendor support for smooth transition. • Adopting VDI. 27 e-Government Center 29.09.2011 Thank you for your attention! Tänan tähelepanu eest! Iurie Ţurcanu (iurie.turcanu@egov.md) Chief Technology Officer e-Government Center (www.egov.md) 28 e-Government Center 29.09.2011 14