TVM Factsheet
- 1. TOTA L V O I C E M A N A G E M E N T Managed Voice over IP Services Others Can’t Even Talk About Through centralized Hosted PBX and high-speed fibre-optic infrastructure epiknetworks provides companies of all sizes with highly customized VoIP solutions that are both affordable and completely reliable. Previously, many of these solutions were only available to the largest corporations. We take care of everything from the hardware and software, to ongoing maintenance. You’ll never worry about your voice services again. In addition to all the equipment, epiknetworks offers one easy-to-understand bill. Now, that’s worth talking about. Flexible, Reliable, And Simple To Use epiknetworks provides tenants of large commercial office buildings with a single point of contact for all telecommunications and data services. We complement that with responsive support, both through remote monitoring and on-site service. So if you’re adding staff, or re-configuring your offices, you can leave all your telecomm requirements to us. Since we install commercial-grade, fibre-optic based, Managed VoIP services, you benefit from state-of-the-art technology, without making up-front capital investments. Reliability Support • Advanced fibre optics for reliable, consistent connection • Trained technicians are as close as the elevator – call epik • A single source of responsibility for all data and Customer Care, and you’ll speak with a live rep within 60 seconds. telecommunications • Backed by an industry leading Service Level Agreement • Backed by an industry leading Service Level Agreement Total Voice Management Features epiknetworks leads the way in Hosted VoIP services in leading commercial office buildings across North America. Centralized Genband softswitches and high speed fibre-optic infrastructure allow us to provide highly customized Voice over IP solutions that are both affordable and reliable. Many of these solutions were previously only available to the largest corporations. The epik services model makes them affordable to small and medium-size companies. Abbreviated 2-digit Dialing Call Waiting/Caller ID Manager Group Call Pickup Queue/ACD Anonymous Call Rejection Caller ID Hold-on Queuing Hold Reassign Phone Authorization Code Calling Caller ID Block Hunt Groups Redial Billing Codes Class of Service Indicated Call Park Release (End Call) Broadcast Paging Console Assistant Application Intercom Remote Access to Call Forward Call Back Queuing Conference Last Call Return Remote Phone Call Block (Selective Call Rejection) Direct Extension Assignment Meet-Me Conferencing Selective Call Forward Call Forward All Calls Direct Inward Dialing Multi Call Park SoftPhone Application Call Forward Busy Direct Outward Dialing Music on Hold Speed Dial Call Forward No Answer Directed Call Pickup Mute Time-of-Day Routing Call Forward Out of Service Distinctive Ring Night Mode (After-hours Answering) Toll Bypass Call Return Do Not Disturb On-Net Routing Transfer, Blind & Supervised Call Screening Emergency Number Support Permanent Caller ID Block Release Urgent Call Call Trace Emergency Mobility Support Phone Configurator Virtual Ring Call Waiting Forward to Voice Mail Priority Call Web Portal Call Waiting ID Find Me No Answer Privacy Guard Voice Mail epiknetworks gives you access to a dedicated You can even integrate your VoIP web portal to manage your calls and features: phone with Outlook … and Click to Call from Outlook: www.epiknetworks.com
- 2. TOTA L V O I C E M A N A G E M E N T Features Continued 508 Compliant SoftPhone – IP Blue • Microsoft’s Speech API (SAPI) text-to-speech engine. Selectable voice type, speach rate/volume, audio output device. • Integration with JAWS screen reader for superior text-to-speach functionality. • Voice commands with Dragon NaturallySpeaking software. • Audio text translation for all features of the softphone, including caller ID, phone/line status, directories, missed calls, and more… • Built-in Cisco text relay TTD/TTY terminal • Support for with Windows accessibility options, including screen mangifier, sticky keys, mouse keys, etc… • Keyboard shortcuts and system-wide hotkeys Video SoftPhone Support epiknetworks leads the way in Hosted VoIP services in leading commercial office buildings across North America. Our trained technicians take care of everything – hardware, software and complete support including installation, configuration, and maintenance. There are no major up-front capital costs. You’ll never have to worry about your equipment again – we take care of it all. Trained technicians are as close as the elevator – call epik Customer Care, and you’ll speak with a live rep within 60 seconds. Continuous Remote Monitoring Supports On-Site Presence epiknetworks deploys sophisticated remote monitoring systems to detect any potential problems at the earliest possible time. In most cases, remedies are in place before there is any impact on end users. These systems are augmented by on-site technical support for immediate service. epiknetworks provides access to a single point of contact for all services 24/7 Monitoring epiknetworks leads the way in Hosted VoIP services in leading commercial office buildings across North America. We monitor and analyze our entire network in real-time, and get in-depth performance metrics for all our VoIP Phones, routers, switches, servers, and any other SNMP-enabled devices. This means that we are always on top of potential service issues, and often fix the problem before you’re even aware of it. Our customers enjoy worry-free telecommunications! 04/2008 The fastest way to enable your business. Call 1-866-353-9333 We’re already there. The future of business is at your door. Because your building is already “lit” with our advanced fibre optics, getting connected is easy. All you have to do is sign up today, and you’ll be set up within 10 days. Plus, you get the benefit of instant onsite support. www.epiknetworks.com