Twilio Signal 2016 Building Cognitive Bots
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The document discusses the creation and functionality of cognitive bots, specifically how to develop natural language conversations using IBM's Watson. It highlights the challenges of natural language processing, including dialog scripting and classifier interpretation. Additionally, it includes examples of interactions and services that the bots can perform, such as movie recommendations.
Twilio Signal 2016 Building Cognitive Bots
- 1. BUILDING COGNITIVE BOTS JAMES THOMAS, IBM
- 5. “WHAT MOVIE SHOULD I GO WATCH?”
- 7. LET’S ASK A FRIEND… Quick, fast & efficient.
- 9. HOW DO YOU SCRIPT NATURAL LANGUAGE CONVERSATIONS? Bot Developer. BOT ISSUES
- 10. Dialog Script conversations any way you like to answer questions, walk through processes, or just to chat!
- 12. <?xml version="1.0" encoding="UTF-8"?> <dialog xsi:noNamespaceSchemaLocation="WatsonDialogDocument_1.0.xsd" xml <flow> <folder label="Main"> <output id="output_2508575"> <prompt selectionType="SEQUENTIAL"> <item>What can I call you?</item> <item>What's your name?</item> </prompt> <getUserInput id="getUserInput_2508591"> <input> <grammar> <item>Movies</item> <item>$ (GENRE)={Genre_Preference}</item> DIALOG MARKUP
- 13. DEMO
- 14. HOW DO YOU GO BEYOND KEYWORD MATCHING? Bot Developer. BOT ISSUES
- 15. Natural Language Classifier Interpret and classify natural language with confidence.
- 16. QUESTION CLASS “I'd like to see a recent drama.” SearchMovies “Where is the Avengers showing?” CheckShowtimes LookupDirectors“What’s the new Woody Allen film?” PreSequence RepairTalk “What do you know about movies?” “What does that mean?” … and more.
- 18. Dialog Service “Can you find me a movie?” “When would you like to go?” Bot
- 19. Dialog Service “Can you find me a movie?” “When would you like to go?” ClassifierBot + {“search”: 0.5678, “showtimes”: 0.0134, …}
- 20. Dialog Service “Can you find me a movie?” “When would you like to go?” Bot + {“anger”: 0.0678, “fear”: 0.0134, …} Tone Analysis
- 21. Building bots is easy…
- 22. Natural language is hard. Building bots is easy…