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Twitter 
101 
A Beginner’s Guide 
By: USA Benefits Group
Topics 
1 
Twitter 101: A Beginner’s Guide 
History of Twitter 
2 Twitter Terminology 
3 Twitter & Business 
4 Getting Started 
5 Building an Audience 
6 The Art of Tweeting 
7 Best Practices
History of Twitter 
1 
Twitter 101: A Beginner’s Guide
Twitter 101: A Beginner’s Guide 
History of Twitter 
• Founded in 2006 
• Text message service 
• Simplicity in mind 
• Initially called ‘twttr’ 
• Goal: Bring people closer to their interests
Twitter 101: A Beginner’s Guide 
History of Twitter 
Who is it for? 
982 million 
accounts 
230M daily 
active users 
Nearly every 
country in the 
world 
Over 35 
languages 
76% login via 
mobile devices 
500 million 
tweets sent 
per day
Twitter 101: A Beginner’s Guide 
History of Twitter 
Why Twitter? 
• 140-character limit 
• Real-time 
• Ease of joining conversations 
• Search capabilities
Twitter Terminology 
2 
Twitter 101: A Beginner’s Guide
Twitterer/Tweeter: 
A user of Twitter 
Twitter 101: A Beginner’s Guide 
Terminology
Twitterer/Tweeter: 
A user of Twitter 
Handle 
Your username (@usabg) 
Twitter 101: A Beginner’s Guide 
Terminology
Twitterer/Tweeter: 
A user of Twitter 
Handle 
Your username (@usabg) 
Followers 
People who have followed you 
Follow/Unfollow 
Subscribing or unsubscribing to a 
Twitter account 
Twitter 101: A Beginner’s Guide 
Terminology
Twitterer/Tweeter: 
A user of Twitter 
Handle 
Your username (@usabg) 
Followers 
People who have followed you 
Follow/Unfollow 
Subscribing or unsubscribing to a 
Twitter account 
Tweet (verb): 
The act of posting on Twitter 
Twitter 101: A Beginner’s Guide 
Terminology
Handle 
Your username (@usabg) 
Tweet (verb): 
The act of posting on Twitter 
Twitter 101: A Beginner’s Guide 
Terminology 
Twitterer/Tweeter: Anatomy of a Tweet 
1. Hashtag: any word beginning with the 
# sign, used to organize conversations 
2. Mention: used to bring a Tweet to 
someone’s attention 
3. @reply: respond to a Tweet 
4. Retweet: share someone else’s tweet 
with your followers 
5. Links: automatically shortened to 19 
characters 
A user of Twitter 
Followers 
People who have followed you 
Follow/Unfollow 
Subscribing or unsubscribing to a 
Twitter account 
Tweet (noun): 
A message posted on Twitter
Twitter 101: A Beginner’s Guide 
Terminology 
Message 
A private message between you and another 
user, starting with DM
Twitter 101: A Beginner’s Guide 
Terminology 
Message 
A private message between you and another 
user, starting with DM 
Timeline 
A list of real-time tweets from the users you 
are following
Twitter 101: A Beginner’s Guide 
Terminology 
Message 
A private message between you and another 
user, starting with DM 
Timeline 
A list of real-time tweets from the users you 
are following 
Notifications 
News about your Twitter account
Twitter 101: A Beginner’s Guide 
Terminology 
Message 
A private message between you and another 
user, starting with DM 
Timeline 
A list of real-time tweets from the users you 
are following 
Notifications 
News about your Twitter account 
Discover 
What’s happening now, tailored to you
Twitter & Business 
3 
Twitter 101: A Beginner’s Guide
Twitter 101: A Beginner’s Guide 
Twitter & Business 
Benefits for Businesses 
• Connect with current and 
potential customers 
o 49% of active users follow 
companies or brands 
o Twitter users are 3x more 
likely to follow brands than 
Facebook users
Twitter 101: A Beginner’s Guide 
Twitter & Business 
Benefits for Businesses 
• Users want to hear from businesses 
o 67% of users are far more likely to buy from brands they follow 
on Twitter 
o 42% of Twitter users 
say they use Twitter 
to learn about 
products and services
Twitter 101: A Beginner’s Guide 
Twitter & Business 
Benefits for Businesses 
• Build Your Brand 
o Stand out in the industry 
o Become an expert 
o Improve reputation 
o Showcase yourself
Twitter 101: A Beginner’s Guide 
Twitter & Business 
Benefits for Businesses 
• Start right away! 
o Create an account 
o Follow 
o Listen 
o Tweet
Getting Started 
4 
Twitter 101: A Beginner’s Guide
Twitter 101: A Beginner’s Guide 
Getting Started 
Choosing a Handle 
• Personal – More one-to-one with people you know, not 
businesses. Share personal stories, thoughts, etc. 
• Business – Focus on connecting with other businesses and 
clients ONLY. 
• Both – Keep personal tweets “private.” Keep work tweets 
“professional.” 
• Combination – Put it all out there and let people unfollow you if 
they desire.
Twitter 101: A Beginner’s Guide 
Getting Started 
Sign up 
• twitter.com/signup 
• Follow the walkthrough 
• Add followers 
• Find people you know
Twitter 101: A Beginner’s Guide 
Getting Started 
Sign up 
• twitter.com/signup 
• Follow the walkthrough 
• Add followers 
• Find people you know 
• Upload picture 
• Fill in Bio
Twitter 101: A Beginner’s Guide 
Getting Started 
Sign up 
• Confirm Email Address 
• Add Cover Photo 
• Let others know you 
joined Twitter! 
• Add icon and link to 
email signature and 
website
Building an Audience 
5 
Twitter 101: A Beginner’s Guide
Twitter 101: A Beginner’s Guide 
Build an Audience 
Who to Follow 
• Friends/Family 
• Clients 
• Local Businesses 
• Carriers 
• Industry Leaders 
• Media Outlets
Twitter 101: A Beginner’s Guide 
Build an Audience 
Finding People 
• Import email contacts 
• search.twitter.com 
• Related 
hashtags/keywords 
• Local hashtags 
• Your name
Twitter 101: A Beginner’s Guide 
Build an Audience 
Finding People 
• Import email contacts 
• search.twitter.com 
• Related 
hashtags/keywords 
• Local hashtags 
• Your name 
• Add to Lists
Twitter 101: A Beginner’s Guide 
Build an Audience 
Finding People 
• Import email contacts 
• search.twitter.com 
• Related 
hashtags/keywords 
• Local hashtags 
• Your name 
• Add to Lists
The Art of Tweeting 
6 
Twitter 101: A Beginner’s Guide
Twitter 101: A Beginner’s Guide 
Art of Tweeting 
The Perfect Tweet 
• Interesting
Twitter 101: A Beginner’s Guide 
Art of Tweeting 
The Perfect Tweet 
• Interesting 
• Readable
Twitter 101: A Beginner’s Guide 
Art of Tweeting 
The Perfect Tweet 
• Interesting 
• Readable 
• Compelling
Twitter 101: A Beginner’s Guide 
Art of Tweeting 
The Perfect Tweet 
• Interesting 
• Readable 
• Compelling 
• Built to be retweeted
Best Practices 
7 
Twitter 101: A Beginner’s Guide
Twitter 101: A Beginner’s Guide 
Best Practices 
Strategy 
• Listen First
Twitter 101: A Beginner’s Guide 
Best Practices 
Strategy 
• Listen First 
• Be Yourself 
• Be Unique 
• Be Timely
Twitter 101: A Beginner’s Guide 
Best Practices 
Strategy 
• Listen First 
• Be Yourself 
• Be Unique 
• Be Timely 
• Analytics
Twitter 101: A Beginner’s Guide 
Best Practices 
Strategy 
• Listen First 
• Be Yourself 
• Be Unique 
• Be Timely 
• Analytics 
• Stay in the conversation
Twitter 101: A Beginner’s Guide 
Best Practices 
Resources 
• http://business.twitter.com 
• http://media.twitter.com 
• http://mashable.com/guidebook/twitter 
• http://moz.com/blog/category/social-media 
• https://library.hubspot.com/
Questions? 
Twitter 101: A Beginner’s Guide

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Twitter 101: A Beginner's Guide

  • 1. Twitter 101 A Beginner’s Guide By: USA Benefits Group
  • 2. Topics 1 Twitter 101: A Beginner’s Guide History of Twitter 2 Twitter Terminology 3 Twitter & Business 4 Getting Started 5 Building an Audience 6 The Art of Tweeting 7 Best Practices
  • 3. History of Twitter 1 Twitter 101: A Beginner’s Guide
  • 4. Twitter 101: A Beginner’s Guide History of Twitter • Founded in 2006 • Text message service • Simplicity in mind • Initially called ‘twttr’ • Goal: Bring people closer to their interests
  • 5. Twitter 101: A Beginner’s Guide History of Twitter Who is it for? 982 million accounts 230M daily active users Nearly every country in the world Over 35 languages 76% login via mobile devices 500 million tweets sent per day
  • 6. Twitter 101: A Beginner’s Guide History of Twitter Why Twitter? • 140-character limit • Real-time • Ease of joining conversations • Search capabilities
  • 7. Twitter Terminology 2 Twitter 101: A Beginner’s Guide
  • 8. Twitterer/Tweeter: A user of Twitter Twitter 101: A Beginner’s Guide Terminology
  • 9. Twitterer/Tweeter: A user of Twitter Handle Your username (@usabg) Twitter 101: A Beginner’s Guide Terminology
  • 10. Twitterer/Tweeter: A user of Twitter Handle Your username (@usabg) Followers People who have followed you Follow/Unfollow Subscribing or unsubscribing to a Twitter account Twitter 101: A Beginner’s Guide Terminology
  • 11. Twitterer/Tweeter: A user of Twitter Handle Your username (@usabg) Followers People who have followed you Follow/Unfollow Subscribing or unsubscribing to a Twitter account Tweet (verb): The act of posting on Twitter Twitter 101: A Beginner’s Guide Terminology
  • 12. Handle Your username (@usabg) Tweet (verb): The act of posting on Twitter Twitter 101: A Beginner’s Guide Terminology Twitterer/Tweeter: Anatomy of a Tweet 1. Hashtag: any word beginning with the # sign, used to organize conversations 2. Mention: used to bring a Tweet to someone’s attention 3. @reply: respond to a Tweet 4. Retweet: share someone else’s tweet with your followers 5. Links: automatically shortened to 19 characters A user of Twitter Followers People who have followed you Follow/Unfollow Subscribing or unsubscribing to a Twitter account Tweet (noun): A message posted on Twitter
  • 13. Twitter 101: A Beginner’s Guide Terminology Message A private message between you and another user, starting with DM
  • 14. Twitter 101: A Beginner’s Guide Terminology Message A private message between you and another user, starting with DM Timeline A list of real-time tweets from the users you are following
  • 15. Twitter 101: A Beginner’s Guide Terminology Message A private message between you and another user, starting with DM Timeline A list of real-time tweets from the users you are following Notifications News about your Twitter account
  • 16. Twitter 101: A Beginner’s Guide Terminology Message A private message between you and another user, starting with DM Timeline A list of real-time tweets from the users you are following Notifications News about your Twitter account Discover What’s happening now, tailored to you
  • 17. Twitter & Business 3 Twitter 101: A Beginner’s Guide
  • 18. Twitter 101: A Beginner’s Guide Twitter & Business Benefits for Businesses • Connect with current and potential customers o 49% of active users follow companies or brands o Twitter users are 3x more likely to follow brands than Facebook users
  • 19. Twitter 101: A Beginner’s Guide Twitter & Business Benefits for Businesses • Users want to hear from businesses o 67% of users are far more likely to buy from brands they follow on Twitter o 42% of Twitter users say they use Twitter to learn about products and services
  • 20. Twitter 101: A Beginner’s Guide Twitter & Business Benefits for Businesses • Build Your Brand o Stand out in the industry o Become an expert o Improve reputation o Showcase yourself
  • 21. Twitter 101: A Beginner’s Guide Twitter & Business Benefits for Businesses • Start right away! o Create an account o Follow o Listen o Tweet
  • 22. Getting Started 4 Twitter 101: A Beginner’s Guide
  • 23. Twitter 101: A Beginner’s Guide Getting Started Choosing a Handle • Personal – More one-to-one with people you know, not businesses. Share personal stories, thoughts, etc. • Business – Focus on connecting with other businesses and clients ONLY. • Both – Keep personal tweets “private.” Keep work tweets “professional.” • Combination – Put it all out there and let people unfollow you if they desire.
  • 24. Twitter 101: A Beginner’s Guide Getting Started Sign up • twitter.com/signup • Follow the walkthrough • Add followers • Find people you know
  • 25. Twitter 101: A Beginner’s Guide Getting Started Sign up • twitter.com/signup • Follow the walkthrough • Add followers • Find people you know • Upload picture • Fill in Bio
  • 26. Twitter 101: A Beginner’s Guide Getting Started Sign up • Confirm Email Address • Add Cover Photo • Let others know you joined Twitter! • Add icon and link to email signature and website
  • 27. Building an Audience 5 Twitter 101: A Beginner’s Guide
  • 28. Twitter 101: A Beginner’s Guide Build an Audience Who to Follow • Friends/Family • Clients • Local Businesses • Carriers • Industry Leaders • Media Outlets
  • 29. Twitter 101: A Beginner’s Guide Build an Audience Finding People • Import email contacts • search.twitter.com • Related hashtags/keywords • Local hashtags • Your name
  • 30. Twitter 101: A Beginner’s Guide Build an Audience Finding People • Import email contacts • search.twitter.com • Related hashtags/keywords • Local hashtags • Your name • Add to Lists
  • 31. Twitter 101: A Beginner’s Guide Build an Audience Finding People • Import email contacts • search.twitter.com • Related hashtags/keywords • Local hashtags • Your name • Add to Lists
  • 32. The Art of Tweeting 6 Twitter 101: A Beginner’s Guide
  • 33. Twitter 101: A Beginner’s Guide Art of Tweeting The Perfect Tweet • Interesting
  • 34. Twitter 101: A Beginner’s Guide Art of Tweeting The Perfect Tweet • Interesting • Readable
  • 35. Twitter 101: A Beginner’s Guide Art of Tweeting The Perfect Tweet • Interesting • Readable • Compelling
  • 36. Twitter 101: A Beginner’s Guide Art of Tweeting The Perfect Tweet • Interesting • Readable • Compelling • Built to be retweeted
  • 37. Best Practices 7 Twitter 101: A Beginner’s Guide
  • 38. Twitter 101: A Beginner’s Guide Best Practices Strategy • Listen First
  • 39. Twitter 101: A Beginner’s Guide Best Practices Strategy • Listen First • Be Yourself • Be Unique • Be Timely
  • 40. Twitter 101: A Beginner’s Guide Best Practices Strategy • Listen First • Be Yourself • Be Unique • Be Timely • Analytics
  • 41. Twitter 101: A Beginner’s Guide Best Practices Strategy • Listen First • Be Yourself • Be Unique • Be Timely • Analytics • Stay in the conversation
  • 42. Twitter 101: A Beginner’s Guide Best Practices Resources • http://business.twitter.com • http://media.twitter.com • http://mashable.com/guidebook/twitter • http://moz.com/blog/category/social-media • https://library.hubspot.com/
  • 43. Questions? Twitter 101: A Beginner’s Guide