Types of Guests
- 1. Types By Arpendra Chauhan Of Guests
- 2. —SOMEONE FAMOUS “The more you know about your guests, the easier it becomes for you to serve them.”
- 3. WHAT YOU NEED TO KNOW ABOUT THE GUEST? Guest Preference Basic Information Facilities & services expected Hotel’s privacy policy Number of travelers Purpose of visit Origin
- 5. > Pleasure Traveler/ Leisure Traveler/ Tourist > Seasonal Traveler > Attracted by festivals, sports, events etc. > Price sensitive traveler > Personal income determines the needs < Domestic Tourists (Local Tourists) < First Individual Travelers (FIT)- Any guest who makes a direct booking for himself via any source < Group Individual Traveler (GIT) < Special Interest Traveler (SIT) Traveling to same place for same interest < Corporate Traveler OR Business Traveler Travel throughout the year except holidays Short lenght of stay Stay in same hotel BASISONPURPOSEOF VISIT
- 6. Ease in making a reservation Quick & efficient check-in Reliable & comfortable product BUSINESS GUESTS- WHAT DO THEY WANT? Business Centre facilities eet meeting place ke lounge, bar, erence room etc. rly breakfast & uick check out Leisure facilities
- 7. TOURISTS- WHAT DO THEY WANT? Convinient Location Foreign Currency Exchange Friendly staff Budget accommodation
- 8. BASIS OF SIZE & ORIGIN DOMESTIC Depending on the area, location, country etc., the origin of the guest is decided. C-form needs to be filled for foreign nationals. INTERNATIONAL FAMILIES Families could be looking for a short break with a weekend getaway or a long, relaxed summer vacation. Mostly include children of all age groups, kids friendly activities. SOLO TRAVELER Could be a business or leisure or adventure traveler. Could also be an important international delegate or a VIP. GROUP GUEST Could be leisure or corporate. Requirements of big banquet & lawn area for function & meetings. <ORIGIN>
- 9. Domestic & International Business Traveler Leisure Traveler CorporateCommercial Institutional Family Single Special Interest Business person/ Company Executives Delegates/ Conventions/ Programmes/ Meetings/ Seminars/ Award Ceremonies Government Associates/ Educational Organisations Families/ Vacationers/ Reunions/ Sightseers/ Climate Hitch-hikers/ Youth/ Students Sports/ History/ Architecture/ Wildlife/ Health/ Fishing/ Shopping/ Culture
- 10. ASSIGNMENT ● What is the difference between a FIT, CIT, and GIT ? ● How many minimum rooms are considered as a group? ● What are the features the following would prefer: Corporate Traveler Commercial Group Institutional Traveler Leisure Traveler Women Youth Special Interest Group
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