![Questions Peter van Dyk – PVD Consulting Ltd (09) 638 7385 (027) 438 4328 [email_address] www.pvdconsulting.co.nz uCommerce Workshop 2/12/2008](https://image.slidesharecdn.com/ucommercepresentation-090413015308-phpapp01/85/U-Commerce-Presentation-11-320.jpg)
U Commerce Presentation
- 1. PVD Consulting Ltd Contactless Payment in Retail Peter van Dyk
- 2. Presentation Topics Information technology strategic framework The retail processing loop Contactless payment context Key issues for customers and retailers Ability of contactless payment to address key issues Conclusion uCommerce Workshop 2/12/2008
- 3. IT Strategic Framework uCommerce Workshop Strategy 2/12/2008 Infrastructure Shared Software Business Applications Business Process Areas
- 4. The Retail Processing Loop uCommerce Workshop Customer Merchandising Supply Chain Supplier Store Operations Support Services 2/12/2008
- 5. Contactless Payment Context uCommerce Workshop Customer Store Operations 2/12/2008
- 6. Key Issues for Customer Personal security Queues Product availability Choice of payment Available funds uCommerce Workshop 2/12/2008
- 7. Key Issues for Retailer Security Queues Understanding the customer Payment validation uCommerce Workshop 2/12/2008
- 8. RFID Contactless Payment Reduce queues Need “contactless” checkout Problem for large volume / small margin retailers Potential conflict with security solutions Security No benefit for customer, problem for retailer Problem linking product to customer Product availability No impact Choice of payment Needs mechanism to provide choice Availability of funds / payment validation Need mechanism for informing customer and retailer uCommerce Workshop 2/12/2008
- 9. RFID Contactless Payment Customer Retailer uCommerce Workshop 2/12/2008 Personal security N Queues N Product availability N Payment choice N Ability to pay N Security N Queues N Understanding Customer Y Payment validation N
- 10. Conclusion Technology exists for contactless payment in retail No significant improvement in problem processes Difficult business case for supermarkets Potential conflicts with existing RFID use for other retailers Unlikely in New Zealand in near future uCommerce Workshop 2/12/2008
- 11. Questions Peter van Dyk – PVD Consulting Ltd (09) 638 7385 (027) 438 4328 [email_address] www.pvdconsulting.co.nz uCommerce Workshop 2/12/2008