UC Analytics for MS Lync and Skype for Business
- 1. 6-Apr-13 UCAnalytics MONITORING AND REPORTING FOR UNIFIED COMMUNICATIONS
- 4. User Adoption Costs / Billing QoE / Capacity Planning Employee Productivity MAKE UC MANAGEABLE, MEASURABLE AND PRODUCTIVE
- 6. DASHBOARD CONFIGURABLE LAYOUT DYNAMIC CHARTS DIRECT FILTERING SINGLE CLICK REPORTING REAL TIME SNAPSHOT UPDATED EVERY 60 SECONDS
- 7. MONITORS QUALITY TREND MEAN OPINION SCORE LYNC / S4B CLIENT TYPES CONFERENCE STATISTICS CALL TYPE SUMMARY GATEWAY SUMMARY
- 8. MONITORS INBOUND CALL HANDLING TOP DESTINATIONS CALL STATISTICS CALL DETAILS INBOUND CALL SUMMARY CALL DISTRIBUTION BY LOCATION
- 9. REPORTING Standard Templates • User Adoption • Quality • Capacity • Costs • Presence • Productivity Report Designer • Design your own format • Drag and drop desired fields Report Style • Company logo • Change colour scheme • Company details
- 10. REPORT BUILDER SORT AND SUMMARISE FILTERS CHART OPTIONS SCHEDULE REPORTS EXCEL, PDF, WORD, CSV
- 11. ALARMS Email notification Select call conditions Threshold on: • Cost • Duration • Ringtime • Quality (MOS) • Error ID BUDGET Monthly Cost or Duration Email notification at % Bar outbound dialling
- 12. SECURITY POLICIES Username and password Supports AD Authentication Restrict all features Restrict at organisation level
- 13. ON-PREM CLOUD INTEGRATIONSUPPORTS UCAnalytics UC Analytics Server (SQL Based) Monitoring Server CDR’s Archiving Server IM Transcripts Front End Pool Pulls approximately every 60 seconds Pulls approximately every 1-2 seconds Live Calls (Cloud requires a CDR retriever to be installed on customer site UCA + is only available on prem)
- 14. UC Analytics + SUPPORTING LYNC / S4B RESPONSE GROUPS LIVE CALLS INFORMATION REAL TIME WALL BOARDS PRESENCE STATUSES UCAnalytics +
- 15. PRESENCE STATUS RESPONSE GROUP SUMMARY RGS WALL BOARD PRESENCE STATISTICS Wall Boards ACTIVE CALLS UCAnalytics +
- 16. UCAnalytics +
- 17. PRESENCE DETAILS Reports RESPONSE GROUP AGENT LOGIN PRESENCE SUMMARY UCAnalytics +
- 18. UC Analytics + Key Health Indicators Processor Usage % Available Disk Space Disk Operations Health Monitor
- 19. SQL Server Health Monitor
- 20. Front End Server Health Monitor