UCA - Skype for Business User Adoption reporting and monitoring

“
“ User adoption is key to the successful delivery and on-going
use of Skye for Business. UC Analytics delivers comprehensive
reports, dashboards and monitors which will assist you in
following the SOF (Skype Operations Framework) resulting in
assured ROI in Skype for Business.
Overview
This document focuses on the features of UC Analytics that can assist organisations specifically
around the areas of employee productivity. However, the general reporting and monitoring
capabilities of UC Analytics covers all aspects of Skype for Business usage. It delivers business
critical information around user adoption, call quality and SIP trunk usage and call costs
including call billing.
The Dashboard shows a snapshot of system performance, it is configurable to individual user
requirements ensuring the relevance of the information displayed. Although not real time the
dashboard is updated approximately every 60 seconds.
At the heart of UC Analytics is the powerful and user defined reporting. Reports are generated
either using the canned reports or built by users defining the report format with the Report
Designer and filtering using the Report Builder. All reports can be scheduled to run
automatically, saved as templates or ran on an ad-hoc basis. Due to this flexibility in reporting
your options are literally endless which ensures the relevance of the reports.
Comprehensive reporting and monitoring is a critical success factor to the Skype Operations
Framework (SOF) which is a comprehensive guide and toolset for implementing and managing
a reliable, cost-effective communications service based on Skype for Business.

UC Analytics typically sits in the Deliver and Operate segments of SOF allowing visibility of
adoption, consumption and quality which ultimately leads to increased % success of a Skype for
Business (Including Skype for Business On-line / Cloud PBX) deployment.
Deliver: The implementation & delivery of Skype for Business while driving adoption. Identify
areas for improvement with UC Analytics and implement new features and capabilities as these
are released to deliver rapid success and additional value.
Operate: Maintain a high quality and reliable Skype for Business deployment with the
monitoring and reporting capabilities delivered by UC Analytics.

Dashboards
Call Type Summary
This gives a view of volumes of the different available modes of communication: Audio, Video,
App. Sharing and IM. Clicking on the key at the bottom of the chart will deselect that mode
from the chart. Filters can be applied directly on Extensions, Employees, Organization, Level
(This selects the Organizational Unit criteria), Gateways and call Direction. A full report can be
generated directly from the dashboard showing the individual call information for a selected
call type for an hour.
Client Types
This gives a view of the volumes of the different client types that are being used to access
Skype for Business. Examples of client type are the Lync Client, iPhone, iPad, Windows phone
and many others.

Conference Statistics
This gives a view of volumes of Voice and Video Conferences in hourly intervals on the selected
day. Clicking on the key at the bottom of the chart will deselect that conference type from the
chart.
Modality System Monitor
The Modality System Monitor shows the total daily activity (Voice, Video, IM and App Sharing)
across the entire system for a user defined date range.

Reports
The flexibility of the reporting in UC Analytics means that you can define exactly the fields to be
displayed in reports and apply numerous filters such as date and time range, call direction, call
type, ring time, abandoned calls, organisation unit, response group, employee and more. In
addition the summary reports have click through capabilities so clicking on a department /
response group you will be taken to the next level – individual employee summaries and clicking
on an employee will display individual call details for them.
Your reporting options are literally endless with UC Analytics and the below are examples of
some summary and detailed reports you can produce with a focus on User Adoption.
CONFERENCE TYPE AND VOLUME BY DEPARTMENT

USER ADOPTION DAILY SUMMARY
CONFERENCE MONTHLY SUMMARY

DEVICE TYPE DETAILS
USER ADOPTION % PER EMPLOYEE

USER ADOPTION SUMMARY BY DEPARTMENT
DEVICE TYPES

ABOUT US
Code is a technology company specialising in analytics and reporting and recording for Unified
Communications. We have previous experience in delivering some of the largest call management
projects to have been implemented and have applied this knowledge to Code resulting in a
refreshingly innovative company with a wealth of experience.
As a company our purpose is to assist organisations who use Skype4Business, Skype Online
(O365) in maximising their investment in Unified Communications. We also strive with our
partners to become a trusted and valued part of their eco-system.
We have installations in 5 continents ranging from SME’s to multi-national global enterprises.

UCA - Skype for Business User Adoption reporting and monitoring

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UCA - Skype for Business User Adoption reporting and monitoring