Uday vardhan bmc remedy
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This document contains a summary of Uday Vardhan's professional experience. He has over 8 years of experience working with BMC Remedy applications such as AR System, ITSM, and ITIL. Currently he works as a Senior Technical Engineer at BMC Software India, where he provides support and acts as a subject matter expert for Remedy applications. He is looking for a new position as a BMC Remedy Consultant or Administrator.
Uday vardhan bmc remedy
- 1. Mr. UDAY VARDHAN Personal email: uday398.vardhan@gmail.com Official email: uday_vardhan@bmc.com Contact Number: +91-8888783141 SYNOPSIS BMC Remedy Professional with 5.6 Years of Experience in ARS/ITSM/ITIL Applications. SUMMARY A capable, intelligent and effective BMC Remedy professional who has an excellent track-record in day to day activities in Operations and People Management. Possessing a proven ability to affect transformational Technical leadership across a range of operational areas and thereby making a sustainable difference to a business’s operational performance. Currently looking for an acceptable and appropriate BMC Remedy Consultant/Admin positions with a dynamic and exciting employer who seeks to recruit and appoint the best available person for a job. EXPERIENCE SUMMARY: Total 8 + years’of work Experience in IT Industry. Expertise in ARS Administration, Debugging Troubleshooting, Testing, Implementation. Conversant in AR System Installation-Upgrade, AR System Architecture, ITSM workflow objects and ITIL. Enhanced proficiency with BMC Remedy AR System, ITSM. Experience of Handling Projects of BMC Remedy ITSM 7.x, 8.x, 9.x. Have exposure to work with customers from different Global Regions. KEYSKILLS: BMC Remedy AR System 7.x, 8.x.9.x ITIL V3 (Information Technology Infrastructure Library) PROFESSIONAL EXPERIENCE Role: Sr Technical Engineer – Since Dec 2010 - Present Employers name – BMC Software India Pvt. Ltd. Industry: IT Software Services Designation: Staff Technical Support Analyst As a member of BMC Remedy ITSM Support Team below are my Roles and Responsibilities Working as a Remedy SME (AR Server), Administrator for AR System and ITSM Applications. Providing Level 2 & 3 support for BMC Remedy AR System Applications. Handling Problem Management by investigating root cause of the issues. Involved in resolving Severity 1 Issues,maintaining Issue log and take the necessary action to avoid the re- occurrence of the same. Expertise in Installation and configuration of AR Systems (MS SQL database,Server, Client tool, admin tool, developer studio, data import tool, data migration tool), Midtier, Email Engine, IIS, Apache,Tomcat (AR System Version 7.x, AR System 8.x, AR System 9.x) etc. Publish daily / weekly / monthly status reports to users & IT stake holders. Provide routine and ad-hoc management information and reports and participate in monthly Operational reviews. Central point of contact from the escalation stand point. (Technical )
- 2. Use trend and root cause analysis to investigate repeat problems, establish common trends that may cause a fault to arise and establish trends for SLA misses. Fixing UAT defects and bugs of newly built environment and make them ready for Production. Increase customer satisfaction by taking ownership to drive reported issues to resolution with minimum supervision. Strong analytical, debugging, and problem solving skills. Expertise in understanding Customer business Process,requirements gathering & proposing solutions. Responsibilities includes SaaS Administration (Remedy On Demand) in addition to On Premise Enterprise customers. Supported customers include BMC Partners,BMC Professional Services, EMEA -based businesses, federal and local government agencies, and international customers in South Africa and Europe. Create/submit RFC's to implement & test changes in On Demand customers' Environments Dev, QA,PROD. Contributing to BMC Support Knowledge Base articles on fixes used by both employees and Customers. Collaborating with BMC Product Development on escalations as well as test customer issues and solutions in lab environments. Project Undertaken: • Global Lab environment setup project • AMIGO –Remedy Upgrade Project • KEDB Implementation (successfulpublication of KEDB to our centralized portal) • Swarming pilot project • KCS Knowledge management project Operations Executive- March 2008- Nov 2010 Employers name -BNY Mellon International Operations India Pvt. Ltd. Industry: Finance /IT Services Was responsible for Effectively Handling Security administration, creation of LAN ID, Active Directory user setup, distribution list and providing applications access to employee as per their process requirement. Responsible for creating users, their system access and training documentation, conducting formal training classes for the new joiner, resolving Remedy Ticket incident. COMPETENCIES Competencies:- Proficient communication skills Understand multigenerational workforce trends Maximize leadership strengths Advocate organizational changes necessary for developing and keeping top talent Managing projects; planning,prioritizing, and administering work Management of Time and Priority Setting Personal:- An ability to learn from failures and mistakes. Excellent listening skills & a team player who is able to work easily with others. Having a professional attitude and an imaginative approach. Making timely, correct decisions that are based on facts. Having a ‘can do’ attitude and a willingness to work hard to achieve company goals.
- 3. AREAS OF EXPERTISE BMC Remedy AR Server (SME), People management, IT Operations, Project management. Incident/Problem/Change Management, Business Analysis skills Troubleshooting, Debugging, Root Cause Analysis Process/Service/Quality Improvements Work Related Training & Certification Completed Institution Training / Certification 2015 EDS Kepner Tregoe (KT) 2014 British Council IELTS 2012 EXL ITIL V3 Foundation Certificate 2010 Microsoft MCSA 2003 Server 2009 IBM Tivoli Storage Manager Certified (5.4) 2007 SEED InfoTech Software Testing EDUCATIONAL AND PROFESSIONALCREDENTIALS MASTER OF COMPUTER APPLICATIONS (With first Class) 2008 CSIBER Institute of Technology affiliated with Shivaji University, Kolhapur (Maharashtra) India. B.A. (ENGLISH); 2004 Shivaji University, Kolhapur (Maharashtra) India. TECHNICAL KNOWLEDGE Platforms/OS: Windows Server 2012, Windows 7/8, UNIX (Linux) Database:SQL Server 2012, ORACLE Applications/Tools: BMC Remedy ITSM and AR System 7.x through 9.x, including Remedy Service Desk (Incident, Change, Asset,and Problem Management),AR Server, Mid-Tier, RKM, SRM, SLM, CMDB. Networks/Protocols: TCP/IP,Ethernet, FTP,Telnet, SMTP, MAPI,POP3 Automated Testing Tools Awareness:Win Runner, Test Director, QuickTestPro, Rational Robot Directory Structure: Active Directory 2012 SPECIAL ACHIEVEMENTS: • KCS Knowledge Champion Key Contributor award (January 2015) • Star of the Quarter Award 2015 (Q2FY16) • Achieved highest performance (CSI) rating in BMC Software 2014-2015 • Received approximately 100 global client appreciation E-mails. PERSONAL DETAILS: Date of Birth: 24th January 1983 Nationality: Indian Language Proficiency: English, Hindi, and Marathi Hobbies: Swimming, Driving Passport: Available References: Available on Request Marital Status: Married Notice Period: One Month. Address: Kalwad (Behind Airport) Lohgaon Road, Pune- 411015 I hereby acknowledge that the information furnished above is true & best to my knowledge. Date: Place: Pune Uday Vardhan