User Guide

Manual Series

Manual Pull-down screen with a dual case design for wall or ceiling installation

Pre-Installation
1. Carefully unpack the screen.
2. Always handle the screen in a leveled position on a clean surface.
3. In order to protect the screen from exposure to stains, keep the screen out of contact with foreign
objects such as dust, saw dust, and/or liquids.

Note: Regardless of the mounting method, the screen should be securely supported so that
when retracted, deployed, or even abusive pulling on the screen, the case will not become loose
or fall. The installer must insure that the fasteners used are of adequate strength and suitable for
the installation location.
v.12

www.elitescreens.com
info@elitescreens.com
Installation
Flush Mount to the Wall

(Hardware not included)

1. Mark the location of where the screen is to be installed and drill your holes.
2. Insert the proper screw and leave about 1/8” of an inch from the wall to mount the screen.
3. Mount your screen from the keyhole located on back of the screen’s left and right end cap.

Back of end cap

Front view
Side view

Suspended Ceiling using Chains

(Hardware not included)

You can also hang the screen on a ceiling by using a chain (not included) and hang it by the two loops
(models 71‐120) located on each end of the case or by the ears of the end caps (models 135‐170).

Loops
Hole

71"-120"

www.elitescreens.com

135"-170"

-2-

info@elitescreens.com
Screen Operation & Maintenance
Note: Always pull the screen down or retract in a 90‐degree vertical angle. To avoid damaging the
viewing surface, do not allow the viewing material to touch the screen case when deploying or
retracting the unit.

1. Pull the screen down from the lanyard or from the handle only in a 90‐degree angle. Do not attempt to
pull the screen down by the surface, as it will damage the screen and void the warranty.
2. To retract the screen back into its case, simply pull the screen down more than 2 inches and let the
screen retract by quickly and gently releasing it up.

Note: The interval auto‐lock mechanism system will cause the screen to stop and lock on the position
at intervals.
Note: Always release the screen at a 90‐degree angle and do not let go until the screen is entirely
inside the case. Keep in mind the screen’s mechanism is new and needs to be deployed/retracted a
few times to loosen up. If the screen feels stuck, carefully, with a little force, yank the screen straight
down to unlock the unit.

Note: Improper pulling on the screen to deploy/retract will damage material and/or the rolling system.

Maintenance
To clean the viewing material, use a soft cloth with mild soap and water. In order to keep the viewing surface
clean, it is recommended to keep the screen retracted into its housing case when not in use.

www.elitescreens.com

-3-

info@elitescreens.com
Dimension Table
Screen Diag.
&
Aspect Ratio
71" (1:1)
85" (1:1)
99" (1:1)
113" (1:1)
119" (1:1)
136" (1:1)
170" (1:1)
94" (1:1)
128" (1:1)
80" (4:3)
84" (4:3)
100" (4:3)
120" (4:3)
135" (4:3)
150" (4:3)
84" (16:9)
84" (16:9)
92" (16:9)
100" (16:9)
100" (16:9)
106" (16:9)
120" (16:9)
120" (16:9)
135" (16:9)
150" (16:9)

M71S
M85S
M99S
M113S
M119S
M136S
M170S
M94UWX
M128UWX
M80NWV
M84NWV
M100V
M120V
M135V
M150V
M84UWH
M84H-E30
M92UWH
M100H
M100H-E24
M106UWH
M120H
M120H-E24
M135H
M150H
Unit: mm
Model
M71S
M85S
M99S
M113S
M119S
M136S
M170S
M94UWX
M128UWX
M80NWV
M84NWV
M100V
M120V
M135V
M150V
M84UWH
M84H-E30
M92UWH
M100UWH
M100H-E24
M106UWH
M120H
M120H-E24
M135H
M150H
Unit: inch

Case
Length
(A)
1425
1677
1938
2192
2294
2598
3244
2192
2923
1786
1867
2166
2598
2907
3212
2014
2014
2166
2374
2374
2506
2816
2816
3148
3484

Screen
Width
(A1)
1351
1603
1854
2106
2210
2519
3124
2101
2833
1702
1783
2108
2514
2819
3124
1936
1936
2113
2290
2290
2423
2733
2733
3065
3397

View
Width
(A2)
1275
1527
1778
2030
2134
2443
3048
2025
2757
1626
1707
2032
2438
2743
3048
1860
1860
2037
2214
2214
2347
2657
2657
2989
3321

Weight
Bar
Length (A3)
1421
1673
1934
2188
2290
2594
3240
2188
2919
1782
1863
2162
2594
2903
3208
2010
2010
2162
2370
2370
2502
2812
2812
3144
3480

Bottom
Edge
Distance (B4)
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62
62

Screen Material
View
Overall End Cap
End Cap
Distance from
to Weight Bar
Height
Height
Height
Width
Screen material
Height (B3)
(B1)
(B)
(B5)
(C)
to wall (C1)
1451
1275
1533
82
69
20
1703
1527
1785
82
69
20
1916
1778
2008
92
79.5
20
2206
2030
2298
92
79.5
20
2300
2137
2392
92
79.5
20
2619
2443
2711
92
79.5
20
3224
3048
3329
105
88
20
1441
1265
1523
82
69
20
1899
1723
1991
92
79.5
20
1395
1219
1477
82
69
20
1418
1280
1500
82
69
20
1700
1524
1782
82
69
20
2005
1829
2097
92
79.5
20
2233
2057
2338
105
88
20
2462
2286
2567
105
88
20
1222
1046
1304
82
69
20
1870
1046
1952
82
69
20
1322
1146
1404
82
69
20
1421
1245
1503
82
69
20
1917
1245
1999
82
69
20
1496
1320
1588
92
79.5
20
1670
1494
1762
92
79.5
20
2166
1494
2258
92
79.5
20
1857
1681
1962
105
88
20
2044
1868
2149
105
88
20
Can't find size and ratio you’re looking for? Visit elitescreens.com/csr to create your own

Screen Diag.
&
Aspect Ratio
71" (1:1)
85" (1:1)
99" (1:1)
113" (1:1)
119" (1:1)
136" (1:1)
170" (1:1)
94" (1:1)
128" (1:1)
80" (4:3)
84" (4:3)
100" (4:3)
120" (4:3)
135" (4:3)
150" (4:3)
84" (16:9)
84" (16:9)
92" (16:9)
100" (16:9)
100" (16:9)
106" (16:9)
120" (16:9)
120" (16:9)
135" (16:9)
150" (16:9)

Model

Case
Length
(A)
56.1
66.0
76.3
86.3
90.3
102.3
127.7
86.3
115.1
70.3
73.5
85.3
102.3
114.4
126.5
79.3
79.3
85.3
93.5
93.5
98.7
110.9
110.9
123.9
137.2

Screen
Width
(A1)
53.2
63.1
73.0
82.9
87.0
99.2
123.0
82.7
111.5
67.0
70.2
83.0
99.0
111.0
123.0
76.2
76.2
83.2
90.2
90.2
95.4
107.6
107.6
120.7
133.7

View
Width
(A2)
50.2
60.1
70.0
79.9
84.0
96.2
120.0
79.7
108.5
64.0
67.2
80.0
96.0
108.0
120.0
73.2
73.2
80.2
87.2
87.2
92.4
104.6
104.6
117.7
130.7

Weight
Bar
Length (A3)
55.9
65.9
76.1
86.1
90.2
102.1
127.6
86.1
114.9
70.2
73.3
85.1
102.1
114.3
126.3
79.1
79.1
85.1
93.3
93.3
98.5
110.7
110.7
123.8
137.0

Bottom
Edge
Distance (B4)
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4

Screen Material
View
Overall End Cap
End Cap
Distance from
to Weight Bar
Height
Height
Height
Width
Screen material
Height (B3)
(B1)
(B)
(B5)
(C)
to wall (C1)
57.1
50.2
60.4
3.2
2.7
0.8
67.0
60.1
70.3
3.2
2.7
0.8
75.4
70.0
79.1
3.6
3.1
0.8
86.9
79.9
90.5
3.6
3.1
0.8
90.6
84.1
94.2
3.6
3.1
0.8
103.1
96.2
106.7
3.6
3.1
0.8
126.9
120.0
131.1
4.1
3.5
0.8
56.7
49.8
60.0
3.2
2.7
0.8
74.8
67.8
78.4
3.6
3.1
0.8
54.9
48.0
58.1
3.2
2.7
0.8
55.8
50.4
59.1
3.2
2.7
0.8
66.9
60.0
70.2
3.2
2.7
0.8
78.9
72.0
82.6
3.6
3.1
0.8
87.9
81.0
92.0
4.1
3.5
0.8
96.9
90.0
101.1
4.1
3.5
0.8
48.1
41.2
51.3
3.2
2.7
0.8
73.6
41.2
76.9
3.2
2.7
0.8
52.0
45.1
55.3
3.2
2.7
0.8
55.9
49.0
59.2
3.2
2.7
0.8
75.5
49.0
78.7
3.2
2.7
0.8
58.9
52.0
62.5
3.6
3.1
0.8
65.7
58.8
69.4
3.6
3.1
0.8
85.3
58.8
88.9
3.6
3.1
0.8
73.1
66.2
77.2
4.1
3.5
0.8
80.5
73.5
84.6
4.1
3.5
0.8
Can't find size and ratio you’re looking for? Visit elitescreens.com/csr to create your own

The listed measurements are for general reference only. Please contact Elite Screens to verify product design and dimensions before attempting to integrate its products with any structural or furniture modification.
Although a manufacturer may offer product advice, it may be taken or disregarded at the integrator’s discretion. Elite Screens will not be held responsible or be otherwise liable for faulty installations.

C

11
92

15

10
Ø5

www.elitescreens.com

Unit:mm

B5

B

A2

Ø10.5
B4

79.5

B3

B1

A
A1

C1
A3

20.5
-4-

info@elitescreens.com
Warranty Policy
• Two (2) Year parts and labor warranty from defects in workmanship from purchase date as follows
(except for refurbished units as specified below).
• Three (3) Year parts and labor warranty from defects in workmanship for GEMR (Government,
Educational, Military, & Religious) purchases of new product only.
• Refurbished Units carry a 90‐DAY parts and labor warranty.
• Each party will be responsible for one way shipping during the warranty period.
• A RMA (Return Merchandise Authorization) number must be issued in order to process a replacement
or to authorize a return for warranty repair. Elite Screens will, at its sole option replace or repair the
defective unit with a replacement *(see exceptions below) after the defective unit or parts have been
received. Once the product is received, Elite Screens will send out a replacement *unit to the customer
by ground service (subject to inventory availability).
• Do Not Return Any Unauthorized Items to Elite Screens, as they will be refused and returned at your
expense. The RMA Number must be included on the outside label of your shipping box. Our warehouse
is not authorized to accept returns without an RMA number on the shipping label.
• RMA Numbers are valid for 45 days from the date issued.
• Missing Parts must be reported within 7 days of receipt. If reported after 7 days, the customer will be
responsible for shipping and handling fees. If reported after 30 days of receipt, the customer will be
responsible for cost of parts and shipping & handling fees.
* A New or refurbished replacement will be send out to the customer depending on the type of purchase
(new or refurbished) and based on stock availability.
North America only U.S. and Canada
For Warranty and Service requests, please submit an RMA/Service Form at:
www.elitescreens.com/warrantysupportform
Please visit this link for full Warranty information:
www.elitescreens.com/warranty
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone: (877) 511‐1211
service@elitescreens.com
Fax: (562) 926‐8433
techsupport@elitescreens.com

Register your product at:
www.elitescreens.com

www.elitescreens.com

-5-

info@elitescreens.com
Contact Information
US & Canada Tech Support & Warranty Claim
Please contact us at service@elitescreens.com or call +1 877.511.1211 #3 or fax +1.562.926.8433

Europe Tech Support & Warranty Claim
Please contact us at service@elitescreens.eu or call +49 (0) 40.30392958

Asia Tech Support & Warranty Claim
Please contact us at service@elitescreens.com.cn or call +86 (0) 755.8461.7989

Taiwan Tech Support & Warranty Claim
Please contact us at service@elitescreens.com.tw or call +866.2.8990.1999

Elite Screens America
16410 Manning Way | Cerritos | California 90703
www.elitescreens.com | info@elitescreens.com
Tel: 877.511.1211 | Fax: 1.562.926.8433

ASIA:
Elite Screens China Corp.
Longxi Duimianling Industry Zone
Longcheng Longgang District,
ShenZhen GuangDong, China
www.elitescreens.com.cn
info@elitescreens.com.cn
Tel: +86 (0) 755.8461.7989
Fax: +86 (0) 755.8461.7669

Elite Screens Taiwan Ltd.
1F. No. 38 Alley 22 Lane 66 Sec. 5
Nanjing E. Rd. Songshan District
Taipei City 105, Taiwan (R.O.C.)
www.elitescreens.com.tw
info@elitescreens.com.tw
Tel: 886 (0) 2.2747.8979

EUROPE:

Elite Screens Japan Corp.
467-2-606 Tsuruma, Machida-shi,
Tokyo, 194-0004 Japan
www.elitescreens.jp
info@elitescreens.jp
Tel: 0120-07-0008
Fax: +81 (0) 42.706.9130

LATIN AMERICA:

Elite Screens Europe GmbH

Elite Screens France S.A.S

Elite Screens

Lübecker Straße 1
22087 Hamburg, Germany
www.elitescreens.eu
info@elitescreens.eu
Tel: +49.40.30392494
Fax: +49.40.49219200

11, Allée William Penn
92150 Suresnes, France
www.elitescreens.com/fr
info.fr@elitescreens.com
Tel: +33.1.45064735
Fax: +33.1.45064735

www.elitescreens.com/sp
info.la@elitescreens.com

www.elitescreens.com

-6-

info@elitescreens.com
Notes

www.elitescreens.com

-7-

info@elitescreens.com
www.elitescreens.com

info@elitescreens.com

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Elite User Guide manual

  • 1. User Guide Manual Series Manual Pull-down screen with a dual case design for wall or ceiling installation Pre-Installation 1. Carefully unpack the screen. 2. Always handle the screen in a leveled position on a clean surface. 3. In order to protect the screen from exposure to stains, keep the screen out of contact with foreign objects such as dust, saw dust, and/or liquids. Note: Regardless of the mounting method, the screen should be securely supported so that when retracted, deployed, or even abusive pulling on the screen, the case will not become loose or fall. The installer must insure that the fasteners used are of adequate strength and suitable for the installation location. v.12 www.elitescreens.com info@elitescreens.com
  • 2. Installation Flush Mount to the Wall (Hardware not included) 1. Mark the location of where the screen is to be installed and drill your holes. 2. Insert the proper screw and leave about 1/8” of an inch from the wall to mount the screen. 3. Mount your screen from the keyhole located on back of the screen’s left and right end cap. Back of end cap Front view Side view Suspended Ceiling using Chains (Hardware not included) You can also hang the screen on a ceiling by using a chain (not included) and hang it by the two loops (models 71‐120) located on each end of the case or by the ears of the end caps (models 135‐170). Loops Hole 71"-120" www.elitescreens.com 135"-170" -2- info@elitescreens.com
  • 3. Screen Operation & Maintenance Note: Always pull the screen down or retract in a 90‐degree vertical angle. To avoid damaging the viewing surface, do not allow the viewing material to touch the screen case when deploying or retracting the unit. 1. Pull the screen down from the lanyard or from the handle only in a 90‐degree angle. Do not attempt to pull the screen down by the surface, as it will damage the screen and void the warranty. 2. To retract the screen back into its case, simply pull the screen down more than 2 inches and let the screen retract by quickly and gently releasing it up. Note: The interval auto‐lock mechanism system will cause the screen to stop and lock on the position at intervals. Note: Always release the screen at a 90‐degree angle and do not let go until the screen is entirely inside the case. Keep in mind the screen’s mechanism is new and needs to be deployed/retracted a few times to loosen up. If the screen feels stuck, carefully, with a little force, yank the screen straight down to unlock the unit. Note: Improper pulling on the screen to deploy/retract will damage material and/or the rolling system. Maintenance To clean the viewing material, use a soft cloth with mild soap and water. In order to keep the viewing surface clean, it is recommended to keep the screen retracted into its housing case when not in use. www.elitescreens.com -3- info@elitescreens.com
  • 4. Dimension Table Screen Diag. & Aspect Ratio 71" (1:1) 85" (1:1) 99" (1:1) 113" (1:1) 119" (1:1) 136" (1:1) 170" (1:1) 94" (1:1) 128" (1:1) 80" (4:3) 84" (4:3) 100" (4:3) 120" (4:3) 135" (4:3) 150" (4:3) 84" (16:9) 84" (16:9) 92" (16:9) 100" (16:9) 100" (16:9) 106" (16:9) 120" (16:9) 120" (16:9) 135" (16:9) 150" (16:9) M71S M85S M99S M113S M119S M136S M170S M94UWX M128UWX M80NWV M84NWV M100V M120V M135V M150V M84UWH M84H-E30 M92UWH M100H M100H-E24 M106UWH M120H M120H-E24 M135H M150H Unit: mm Model M71S M85S M99S M113S M119S M136S M170S M94UWX M128UWX M80NWV M84NWV M100V M120V M135V M150V M84UWH M84H-E30 M92UWH M100UWH M100H-E24 M106UWH M120H M120H-E24 M135H M150H Unit: inch Case Length (A) 1425 1677 1938 2192 2294 2598 3244 2192 2923 1786 1867 2166 2598 2907 3212 2014 2014 2166 2374 2374 2506 2816 2816 3148 3484 Screen Width (A1) 1351 1603 1854 2106 2210 2519 3124 2101 2833 1702 1783 2108 2514 2819 3124 1936 1936 2113 2290 2290 2423 2733 2733 3065 3397 View Width (A2) 1275 1527 1778 2030 2134 2443 3048 2025 2757 1626 1707 2032 2438 2743 3048 1860 1860 2037 2214 2214 2347 2657 2657 2989 3321 Weight Bar Length (A3) 1421 1673 1934 2188 2290 2594 3240 2188 2919 1782 1863 2162 2594 2903 3208 2010 2010 2162 2370 2370 2502 2812 2812 3144 3480 Bottom Edge Distance (B4) 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 62 Screen Material View Overall End Cap End Cap Distance from to Weight Bar Height Height Height Width Screen material Height (B3) (B1) (B) (B5) (C) to wall (C1) 1451 1275 1533 82 69 20 1703 1527 1785 82 69 20 1916 1778 2008 92 79.5 20 2206 2030 2298 92 79.5 20 2300 2137 2392 92 79.5 20 2619 2443 2711 92 79.5 20 3224 3048 3329 105 88 20 1441 1265 1523 82 69 20 1899 1723 1991 92 79.5 20 1395 1219 1477 82 69 20 1418 1280 1500 82 69 20 1700 1524 1782 82 69 20 2005 1829 2097 92 79.5 20 2233 2057 2338 105 88 20 2462 2286 2567 105 88 20 1222 1046 1304 82 69 20 1870 1046 1952 82 69 20 1322 1146 1404 82 69 20 1421 1245 1503 82 69 20 1917 1245 1999 82 69 20 1496 1320 1588 92 79.5 20 1670 1494 1762 92 79.5 20 2166 1494 2258 92 79.5 20 1857 1681 1962 105 88 20 2044 1868 2149 105 88 20 Can't find size and ratio you’re looking for? Visit elitescreens.com/csr to create your own Screen Diag. & Aspect Ratio 71" (1:1) 85" (1:1) 99" (1:1) 113" (1:1) 119" (1:1) 136" (1:1) 170" (1:1) 94" (1:1) 128" (1:1) 80" (4:3) 84" (4:3) 100" (4:3) 120" (4:3) 135" (4:3) 150" (4:3) 84" (16:9) 84" (16:9) 92" (16:9) 100" (16:9) 100" (16:9) 106" (16:9) 120" (16:9) 120" (16:9) 135" (16:9) 150" (16:9) Model Case Length (A) 56.1 66.0 76.3 86.3 90.3 102.3 127.7 86.3 115.1 70.3 73.5 85.3 102.3 114.4 126.5 79.3 79.3 85.3 93.5 93.5 98.7 110.9 110.9 123.9 137.2 Screen Width (A1) 53.2 63.1 73.0 82.9 87.0 99.2 123.0 82.7 111.5 67.0 70.2 83.0 99.0 111.0 123.0 76.2 76.2 83.2 90.2 90.2 95.4 107.6 107.6 120.7 133.7 View Width (A2) 50.2 60.1 70.0 79.9 84.0 96.2 120.0 79.7 108.5 64.0 67.2 80.0 96.0 108.0 120.0 73.2 73.2 80.2 87.2 87.2 92.4 104.6 104.6 117.7 130.7 Weight Bar Length (A3) 55.9 65.9 76.1 86.1 90.2 102.1 127.6 86.1 114.9 70.2 73.3 85.1 102.1 114.3 126.3 79.1 79.1 85.1 93.3 93.3 98.5 110.7 110.7 123.8 137.0 Bottom Edge Distance (B4) 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 2.4 Screen Material View Overall End Cap End Cap Distance from to Weight Bar Height Height Height Width Screen material Height (B3) (B1) (B) (B5) (C) to wall (C1) 57.1 50.2 60.4 3.2 2.7 0.8 67.0 60.1 70.3 3.2 2.7 0.8 75.4 70.0 79.1 3.6 3.1 0.8 86.9 79.9 90.5 3.6 3.1 0.8 90.6 84.1 94.2 3.6 3.1 0.8 103.1 96.2 106.7 3.6 3.1 0.8 126.9 120.0 131.1 4.1 3.5 0.8 56.7 49.8 60.0 3.2 2.7 0.8 74.8 67.8 78.4 3.6 3.1 0.8 54.9 48.0 58.1 3.2 2.7 0.8 55.8 50.4 59.1 3.2 2.7 0.8 66.9 60.0 70.2 3.2 2.7 0.8 78.9 72.0 82.6 3.6 3.1 0.8 87.9 81.0 92.0 4.1 3.5 0.8 96.9 90.0 101.1 4.1 3.5 0.8 48.1 41.2 51.3 3.2 2.7 0.8 73.6 41.2 76.9 3.2 2.7 0.8 52.0 45.1 55.3 3.2 2.7 0.8 55.9 49.0 59.2 3.2 2.7 0.8 75.5 49.0 78.7 3.2 2.7 0.8 58.9 52.0 62.5 3.6 3.1 0.8 65.7 58.8 69.4 3.6 3.1 0.8 85.3 58.8 88.9 3.6 3.1 0.8 73.1 66.2 77.2 4.1 3.5 0.8 80.5 73.5 84.6 4.1 3.5 0.8 Can't find size and ratio you’re looking for? Visit elitescreens.com/csr to create your own The listed measurements are for general reference only. Please contact Elite Screens to verify product design and dimensions before attempting to integrate its products with any structural or furniture modification. Although a manufacturer may offer product advice, it may be taken or disregarded at the integrator’s discretion. Elite Screens will not be held responsible or be otherwise liable for faulty installations. C 11 92 15 10 Ø5 www.elitescreens.com Unit:mm B5 B A2 Ø10.5 B4 79.5 B3 B1 A A1 C1 A3 20.5 -4- info@elitescreens.com
  • 5. Warranty Policy • Two (2) Year parts and labor warranty from defects in workmanship from purchase date as follows (except for refurbished units as specified below). • Three (3) Year parts and labor warranty from defects in workmanship for GEMR (Government, Educational, Military, & Religious) purchases of new product only. • Refurbished Units carry a 90‐DAY parts and labor warranty. • Each party will be responsible for one way shipping during the warranty period. • A RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or to authorize a return for warranty repair. Elite Screens will, at its sole option replace or repair the defective unit with a replacement *(see exceptions below) after the defective unit or parts have been received. Once the product is received, Elite Screens will send out a replacement *unit to the customer by ground service (subject to inventory availability). • Do Not Return Any Unauthorized Items to Elite Screens, as they will be refused and returned at your expense. The RMA Number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept returns without an RMA number on the shipping label. • RMA Numbers are valid for 45 days from the date issued. • Missing Parts must be reported within 7 days of receipt. If reported after 7 days, the customer will be responsible for shipping and handling fees. If reported after 30 days of receipt, the customer will be responsible for cost of parts and shipping & handling fees. * A New or refurbished replacement will be send out to the customer depending on the type of purchase (new or refurbished) and based on stock availability. North America only U.S. and Canada For Warranty and Service requests, please submit an RMA/Service Form at: www.elitescreens.com/warrantysupportform Please visit this link for full Warranty information: www.elitescreens.com/warranty For Customer Service and Technical questions, please contact Elite Screens at: Telephone: (877) 511‐1211 service@elitescreens.com Fax: (562) 926‐8433 techsupport@elitescreens.com Register your product at: www.elitescreens.com www.elitescreens.com -5- info@elitescreens.com
  • 6. Contact Information US & Canada Tech Support & Warranty Claim Please contact us at service@elitescreens.com or call +1 877.511.1211 #3 or fax +1.562.926.8433 Europe Tech Support & Warranty Claim Please contact us at service@elitescreens.eu or call +49 (0) 40.30392958 Asia Tech Support & Warranty Claim Please contact us at service@elitescreens.com.cn or call +86 (0) 755.8461.7989 Taiwan Tech Support & Warranty Claim Please contact us at service@elitescreens.com.tw or call +866.2.8990.1999 Elite Screens America 16410 Manning Way | Cerritos | California 90703 www.elitescreens.com | info@elitescreens.com Tel: 877.511.1211 | Fax: 1.562.926.8433 ASIA: Elite Screens China Corp. Longxi Duimianling Industry Zone Longcheng Longgang District, ShenZhen GuangDong, China www.elitescreens.com.cn info@elitescreens.com.cn Tel: +86 (0) 755.8461.7989 Fax: +86 (0) 755.8461.7669 Elite Screens Taiwan Ltd. 1F. No. 38 Alley 22 Lane 66 Sec. 5 Nanjing E. Rd. Songshan District Taipei City 105, Taiwan (R.O.C.) www.elitescreens.com.tw info@elitescreens.com.tw Tel: 886 (0) 2.2747.8979 EUROPE: Elite Screens Japan Corp. 467-2-606 Tsuruma, Machida-shi, Tokyo, 194-0004 Japan www.elitescreens.jp info@elitescreens.jp Tel: 0120-07-0008 Fax: +81 (0) 42.706.9130 LATIN AMERICA: Elite Screens Europe GmbH Elite Screens France S.A.S Elite Screens Lübecker Straße 1 22087 Hamburg, Germany www.elitescreens.eu info@elitescreens.eu Tel: +49.40.30392494 Fax: +49.40.49219200 11, Allée William Penn 92150 Suresnes, France www.elitescreens.com/fr info.fr@elitescreens.com Tel: +33.1.45064735 Fax: +33.1.45064735 www.elitescreens.com/sp info.la@elitescreens.com www.elitescreens.com -6- info@elitescreens.com