UITS Overview Presentation (2004)
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The document summarizes the establishment of University Information Technology Services (UITS) at United Arab Emirates University. Key points include: - UITS was launched in December 2004 after several months of planning by working groups to study the university's IT infrastructure and needs. - UITS aims to provide centralized, enterprise-level IT services across the university through three main groups focusing on customer support, applications and infrastructure. - The organization and services of UITS are described for each of the three groups, including the central IT service desk, training programs, web applications, and network infrastructure.
UITS Overview Presentation (2004)
- 1. University Information Technology Services (UITS) United Arab Emirates University DRAFT Saturday, 19 November 2004
- 2. Establishing UITS (2004) University Information Technology Services • January - March – IT Infrastructure Workgroup Studies Current Infrastructure, Recommends Formation of University- Wide Enterprise Services Division • April – Chief Information Officer Hired • May – November – IT Planning Workgroup Studies Establishment of UITS • December – University Information Technology Services Launch
- 3. UITS & The New UAEU Organization • Chief Information Officer (CIO) Reports to University’s Chief Operations Officer (Provost) • UITS Structure: Three Central IT Groups Which Provide Enterprise-Level Services to Entire University Community
- 5. Chief Information Officer’s Vision
- 6. Focus on Our Customers • # Students • # Faculty • # Administrative Staff
- 7. IT Strengths • UAEU as Regional Internet Pioneer
- 8. MajorMilestones: May 1995 UAEU launched Internet with Line Speed of 64 Kbps to USA Apr 1998 UAEU switched to Line Speed of 2 Mbps to ETISALAT Mar 2001 Internet Access Speed upgraded to 4 Mbps Oct 2001 Internet Access Speed upgraded to 8 Mbps May 2002 Internet Access Speed upgraded to 10 Mbps Sep 2002 Internet Access Speed upgraded to 20 Mbps Sep 2004 UAEU - Regional Internet Pioneer
- 9. 0 10 20 30 40 50 Speed Mbps 1995 1998 2001 2001 2002 2002 2004 2006 Growth of Internet at UAEU May 1995 Apr 1998 Mar 2001 Oct 2001 May 2002 Sep 2002 Sep 2004 Sep 2006 Speed Mbps 64 Kbps 2 4 8 10 20 34 45
- 10. Our Challenges • Highlights of Findings From IT Infrastructure Workgroup
- 11. Meeting the Challenges • UITS to Concentrate on Service Offerings that Meet the Needs of All Customers in a Robust, Scaleable, Extensible and Cost- Effective Manner.
- 13. Meeting the Challenges: The Role of Unit IT Coordinators • Keeping UITS Focused on Customer Needs • Offices With New IT Coordinators: • Associate Provost for Academic Affairs • Office of the Secretary General • Office of the Assistant Provost for Student Affairs
- 14. Meeting the Challenges: IT Functional Area Consolidation • Consolidated IT Services Based on Common Functions • Introducing the UITS Directors – Hebatallah Mohamed Ebeid, Director, Customer Support Center (CSC) – Vacant, Director, Enterprise Applications and Integration (EAI) – Muhammad Javeed, Director, Infrastructure & Core Technologies (ICT)
- 15. Customer Support Center CSC Group
- 16. Introducing the CSC Group • Hebatallah Mohamed Ebeid, Director, Customer Service Center (CSC) • Section Heads – Hanaa Abdel Hamid Youssef, University IT Service Desk – Ahmad Elhaddad, Training and Communication Planning
- 18. Central IT Service Desk Provided by the CSC Group
- 19. Central IT Service Desk • Role of Central IT Support • Role of College-Level Staff – Student, Faculty and Staff Support – Support in Computer Labs – Support for Laptop
- 20. IT Training and Publications Provided by the CSC Group
- 21. Meeting Our Customers’ Needs • Provide educational opportunities in support of enterprise systems managed by University IT Services • Assist the application team in providing well- written bi-lingual user manuals for their applications • Manage training needs, workshops and seminars for IT professional development
- 22. Ongoing Activities 2004/5 • Establishing a communication pipeline infrastructure • Developing quality workshops • Providing Documentation and Training Materials • Publishing Training Catalog
- 23. End User Software Training 2004/5 • Office Productivity Software • E-mail & Calendaring • Desktop Operating System and LAN • University Web Services • Banner Student Information System • AIMS Custom Business System • Other Topics as Needed
- 24. IT Professional Development 2004/5 • Customer Service Procedures • Introduction to Enterprise Applications • Active Directory Management • Symantec Anti-Virus Training • Introduction to the Enterprise Network • Introduction to UAEU Wireless Services
- 26. Introducing the EAI Group • Vacant, Director, Enterprise Applications and Integration (EAI) • Section Heads – Yasser Ramadan Abdelaziz Ahmed, University Web Services – Hossam Ossam Eldin Attia Hamed Mohammed, Custom Software Development – Abdelhakim Mahmoud Abdellatif Hejjawi, Banner Student Information System
- 28. University Web Services Provided by the EAI Group
- 29. Moving Our Services to the Web • Blackboard Development and Integration Services • The AIMS Custom Business Applications Suite (Custom Developed Web Interface to Home-Grown System) • The Banner Student Information System (“Web For” Products)
- 30. Integrated Environment: Blackboard University E-Learning Platform • To ease: – Student Access to Blackboard – Managing online courses – Managing student and faculty records • We have integrated Blackboard with ACE and the UAEU SIS (Banner) Bb Users Courses Enrollments BannerACE
- 31. Custom Applications Development Services Provided by the EAI Group
- 32. The AIMS Business System • AIMS = Administrative Information Management System • Oracle Based, In-House Developed • Modules Include HR, Finance, Purchases, Stores, Assets, and Payroll
- 33. AIMS General Inquiry Module • Based on AIMS database • Developed a comprehensive general inquiry module • General Inquiry Module enables all managers and directors to access all information belonging to their units and staff as well. • For example, each manager can browse his unit budget balance, requisitions, commitments, purchase requests , employees assets,.. etc.
- 34. Custom Systems for Student Life • Oracle Based, In-House Developed – Hostels Application • Other Systems: Migrating to Oracle – Gates, etc.
- 35. Banner Student Information System Services Provided by the EAI Group
- 36. Web Services Connecting to Banner • Student Self-Service • Faculty and Advisor Self-Service • Common Self-Service
- 37. Student Self-Service • Registration • Add/Drop Class • Look-up Class to Add • Student Detail Schedule • Check your Registration Status • Student Records • Final Grades • Academic Transcript • Account Summary
- 38. Faculty and Advisor Self-Service • Faculty Services • Detail Schedule • Detail Class List • Class Attendance • Class Grades • Download Class into Excel • Student Menu • View Student Information • View Student Schedule • Registration Overrides • Registration Add/Drop
- 39. Common Self-Service • Manage Personal Profile • Change Long-in Information • Update Contact Information
- 40. Infrastructure and Core Technologies ICT Group
- 41. ICT Group Leadership • Muhammad Javeed, Director, Infrastructure & Core Technologies (ICT) • Section Heads – Ahmed Soliman, Enterprise Client Services – Vacant, Business Critical Systems – Manhal Hasan Aq. Ali, Enterprise Networking
- 43. Enterprise Client Services (ECS) Services Provided by the ICT Group
- 45. About ACE and Active Directory ACE is a Model of integrated IT services which are tuned for the Academic Computing Environment. Model comprises four Major Components Consolidation Standardization Security Communication communication consolidation standardizationsecurity
- 46. ACE Services & Benefits • Single Sign-On for user authentication • 500 MB of secure personal shared storage • Data Integrity as a result of daily user data backup • Access to user data anywhere & anytime • Automatic Windows updates • Automatic Anti-Virus updates • Networked Printing • Secured & Controlled Environment
- 47. Business Critical Services (BCS) Services Provided by the ICT Group
- 48. BCS: Highlights of Services • University E-Mail • Web Hosting Service • Application and Database Servers • Anti-Virus and Anti-SPAM Filtering • Etc.
- 49. Enterprise Network Services Services Provided by the ICT Group
- 50. Highlights of Services • Local Area Network (LAN) • Wide Area Network (WAN) • Wireless Network (WLS) • Internet
- 51. Local Area Network (LAN) • Multi-Vendor Core L2/L3 25 Routing Switches – Gigabit Ports 704 – 10/100 Mbps Fast Ethernet Ports 624 – Fully Redundant Processors, Fabrics, PSUs etc. • Multi-Vendor L2 Edge Switches 550 – 10/100 Mbps Fast Ethernet Ports 19,048
- 52. Campus LAN
- 53. Campus Backbone
- 54. Marfa Campus Internet E334Mbps Jimi-2 Campus Zayed Library Campus Islamic Institute Campus Muwaiji Campus Maqam Campus Jimi-1 Campus Tawam Campus STM1 E1 STM 1 STM1 STM1 STM1 STM 1 1 Gbps 1 Gbps 100Mbps Dubai Knowledge Village Campus E1 Campus WAN 2Mbps100 Mbps 34 Mbps 34 Mbps 34 Mbps 34 Mbps 34 Mbps 2Mbps
- 55. The Wireless • Multi-Vendor Wireless – 11Mbps - 802.11b Radio APs 470 – 54Mbps - 802.11 a/b/g Radio APs 167 (New) Authentication Servers Access Point Wireless Clients LAN Backbone Wireless “Cell”
- 56. Maqam 1 10.200.0.0 /20 Seh Bin Amar 10.200.64.0 /20 Maqam 3 10.200.16.0 /20 Tawam 10.200.32.0 /19 Building 33 10.200.255.0 /24 Maqam 2 10.200.128.0 /20 Markhania 1&2 10.200.160.0 /20 FSO Link 10.200.174.0 /29 FSO Link 10.200.142.0 /29 FSOLink 10.200.254.8/30 FSO Link10.200.254.0 /30 FSOLink10.200.62.0/30 FSOLink 10.200.78.0/30 ExisitngMulti-PairCable Wirelesslink10.200.61.0/29 Wirelesslink 10.200.77.0/29 Wirelesslink 10.200.253.16/29 Wireless Link10.200.253.0 /29 Wireless Link 10.200.141.0 /29 W ireless link 10.200.173.0 /29 Free Space Optics RF Wireless Bridges Free Space Optics Links Radio Frequency Backup Links 1000 Base-FX Links 10/100 Base-TX Links CE-590-Cash Engine Cash Engine Cash Engine Kuwitat 10.80.90.0 /24 Cash Engine 4xLRE Switch 2 x POTS Spliter 12 x Access Point 12 x CPE Exisitng PABX 72 x Access Point 72 x CPE Maqam 4 10.200.144.0 /20 55 x Access Point 55 x CPE Exisitng PABX Maqam 5 3xLRE Switch 2 x POTS Spliter Exisitng PABX 1xLRE Switch 1 x POTS Spliter 24 x Access Point 24 x CPE Exisitng PABX 1xLRE Switch 1 x POTS Spliter 16 x Access Point 16 x CPE Cash Engine E1 Link 100 Base-FX Links Cisco 3550 Switch with 1000Base-Sx Cisco 2950G-24 Port Switch with 2x1000Base-SX GBIC Ports Cisco Cach Engine Cisco POTS Splitter Cisco LRE Switch Cisco2950-12 Port Switch Cisco CPE Link Aggregations L4/L7 Switch Internet Cloud Exisitng Router Cisco 2950C Switch with 2x100Base-FX Ports Network Management PC 1xLRE Switch 1 x POTS Spliter 13 x Access Point 13 x CPE HTTP,RTSP,NNTP,MMS ... CSACS 9 x Access Point 10 x Access Point ResNet - Wireless