Under The Radar (Summary)

The report details how the outsourcing of passenger services at Los Angeles International Airport (LAX) compromises both security and service quality, with many workers receiving inadequate training and resources. It highlights alarming statistics, such as over one-third of cabin cleaners lacking time to properly maintain aircraft, and low percentages of workers trained in essential security protocols. Recommendations include enhancing oversight and accountability for contracted services, improving training and compensation for workers, and limiting the number of contractors to boost effectiveness.