Regulatory Affairs powerpoint_slides 031512

Regulatory Affairs Training

FAA Relations

Aviation Technology Solutions 1

Program

1. Introductions and Expectations
2. JDA Background
3. Current Operating Environment
4. Goals and Objectives
5. FAA Processes and Procedures
6. Pro Active Solutions
7. Summary and Feedback


Introductions and Expectations

 Briefly state name and responsibilities

 Please share your expectations for course

 Please share example of FAA
interface/confrontation

 Additional “war stories” during course
welcome – limit to 2 minutes please


Current Operating Environment

 Lawmakers Outraged by FAA Safety Violations
 House Transportation & Infrastructure Hearing
 April 3, 2008
 Operators are no longer FAA customers
 Whistleblowers are heroes
 New Office under Chief Counsel (AAE)
 CMO/FSDO Standardization - GAO Report
 “Informal” Field Station Visit Results


Current and Future
Operating Environment
 Regulatory Compliance Environment
 Evolution of Surveillance/Oversight Process
 Air Transportation Oversight System (ATOS)
 Part 121
 System Approach for Safety Oversight (SASO)
 Parts 121, 135, 145
 Deploy in 2103


Current and Future
Operating Environment
 Safety Management System (SMS)
 Parts 121, 139 Final Rule NLT Oct 2012
 Other Certificated Operators 135, 145 TBD
 New Entrant 121 operators
 Must include SMS as part of formal application

 SAS will provide oversight function and aligned with
SMS to ensure AFS “SAS” Safety Assurance System


Key FAA HQ Management

Michael Huerta
Acting FAA Administrator

Peggy Gilligan
Associate Administrator
for Aviation Safety
John Allen
Director Flight Standards Service


Record Fines
FAA
• Already collected twice as much
in fines then in final two years of
Bush presidency.

• Fines are weighing on carriers
that recently reported first
collective profit in 2 1/2 years.
“The pendulum has swung pretty
hard.’’

•Levied $4.77 million in penalties
since Obama took office, 84%
percent jump from 2007-2008.

• Proposed $77.4 million in fines
9/09 – 9/10 up 66 percent from
9/07-9/08.


Significant Proposed Fines 2011 Part 121

Operator Type Date Proposed Fine Alleged Violation
Horizon Air 121 12/09/11 $777,000 Maintenance non compliance
Evergreen Air 121 11/11/11 $180,000 Operations non Compliance
Skywest 121 10/21/11 $160,000 Maintenance non compliance
Pinnacle 121 10/21/11 $1,000,000 Maintenance non compliance
Colgan Airlines 121 09/15/11 $1,892,000 Operations non Compliance
Alaska Airlines 121 09/09/11 $590,000 Maintenance non compliance
Capital Cargo 121 08/29/11 $298,500 Maintenance non compliance
American Eagle 121 08/10/11 $155,000 Operations non Compliance
American Eagle 121 07/11/11 $77,500 Maintenance non compliance
Atlantic Southeast 121 07/11/11 $132,000 Maintenance non compliance
Federal Express 121 07/08/11 $689,800 Operations non Compliance
Air Tran 121 06/23/11 $250,000 Maintenance non compliance
United Airlines 121 06/17/11 $584,375 Operations non Compliance
Atlantic Southeast 121 06/16/11 $425,000 Maintenance non compliance
Lynx Aviation 121 04/08/11 $350,000 Maintenance non compliance
Executive Airlines 121 03/30/11 $550,000 Maintenance non compliance
Skywest 121 01/18/11 $359,000 Ops and Maint non Compliance
Total Proposed 121 $8,470,175


Significant Proposed Fines 2011
Part 145 and 135 and Manufacturers
Streamline Aviation 145 10/21/11 $241,200 Maintenance non compliance
Aviaton Technical Services 145 09/12/11 $1,100,000 Maintenance non compliance
Aviation Specialities 145 07/11/11 $77,000 Maintenance non compliance
Jet Aircraft Miami 145 07/11/11 $66,000 Maintenance non compliance
Pemco World Aviation Svcs 145 01/21/11 $170,000 Operations non Compliance
San Antonio Aerospace 145 01/20/11 $1,025,000 Operations non Compliance
Parachute Center 135 08/29/11 $269,000 Maintenance non compliance
Ameriflight 135 08/26/11 $262,000 Operations Non Compliance
Liberty Jet 135 07/11/11 $75,000 Operations Non Compliance
Apollo Aviation 135 07/11/11 $77,300 Maintenance non compliance
Jet Smart 135 07/11/11 $133,900 Maintenance non compliance
26 North Aviation 135 07/11/11 $81,000 Maintenance non compliance
Bimini Island Air 135 07/11/11 Certificate Revocation Regulatory Violation
ERA Helicopters 135 07/08/11 $194,249 Operations Non Compliance
Corporate Air 135 02/17/11 $585,275 Maintenance non compliance
Heli-Dudes* 135 01/06/11 $330,000 Regulatory Violation

Cessna Manufacturer 09/22/11 $2,400,000 Manufacturing Process
Boeing Manufacturer 06/27/11 $1,050,000 Regulatory Violation
Total Proposed Mfg $3,450,000


Part 121 Fine Data Jan 2007 – Sept 2011
Fines Levied

Part 121 Cumulative Fines in $
$14,000,000.00
$12,000,000.00
$10,000,000.00
$8,000,000.00
$6,000,000.00
$4,000,000.00
$2,000,000.00
$-
Jul. 2007

Jul. 2008

Jul. 2009

Jul. 2010

Jul. 2011
Apr. 2007

Apr. 2008

Apr. 2009

Apr. 2010

Apr. 2011
Jan. 2007

Jan. 2008

Jan. 2009

Jan. 2010

Jan. 2011
Oct. 2007

Oct. 2008

Oct. 2009

Oct. 2010
Aviation Technology Solutions
15


Part 121 Cumulative # of Fines
250

200

150

100

50

0
Jan-07 Aug-07 Mar-08 Oct-08 May-09 Dec-09 Jul-10 Feb-11 Sep-11

16

Certificate Revocation
All Certificate Holders
# of Revocations
40

35

30

25

20

15

10

5

0
2007 2008 2009 2010 2011

17

Fines Levied
Part 145 Fines in $
$1,000,000.00
$900,000.00
$800,000.00
$700,000.00
$600,000.00
$500,000.00
$400,000.00
$300,000.00
$200,000.00
$100,000.00
$-
Jan-07 Sep-07 May-08 Jan-09 Sep-09 May-10 Jan-11 Sep-11

18

Fines Levied

Part 135 Fines $
1,600,000
1,400,000
1,200,000
1,000,000
2009 - 119 Actions
800,000 2010 - 107 Actions
600,000 2011 - 91 Actions

400,000
200,000
0
Jan-09 Jul-09 Jan-10 Jul-10 Jan-11 Jul-11

19

Course Goals and Objectives

 Understand FAA organization, ASI
authority, responsibilities and job
functions.
 Be familiar with hierarchy of FAA
guidance, including regulations, orders,
handbooks, etc.
 Learn to navigate FAA policy and
information via FAA.gov


Course Goals and Objectives

 Be familiar with FAA enforcement and other
investigative processes
 How to investigate and respond to FAA
verbal communications and formal Letters of
Investigation (LOI).
 Understand importance of documenting all
communications with FAA personnel.


Topics to be Covered

 FAA Processes and Procedures
 FAA Organization
 FAA Roles and Responsibilities
 Operator Information
 Inspector Job Functions
 Surveillance
 Investigations
 Compliance and Enforcement
 Proactive Approaches
 “Regulatory Relations”
 Regulatory Affairs Department


Take Home Knowledge and Skills

 Understand FAA Organization
 Who to go for what problem
 Understand hierarchy of FAA guidance
 What’s more important?
 USC, CFR, AD’s, Orders & handbooks, AC’s, Notices
etc. ???
 Understand where to go within FAA information
databases to research questions
 Tricks to navigating FAA.gov and other handy sites


Take Home Knowledge and Skills

 Why are documents so important?
Can be both prophylactic and offensive tools
Capture data, history is important
 Proactive approaches


FAA Organization
&
FAA Processes and Procedures


FAA Organization

26
26
25

29

29
28

FAA Organization

FAA Directory

30
29

Roles and Responsibilities
Flight Standards (AFS) Division


Office of
Deputy Associate Rulemaking Quality,
Admin. For ARM Integration &
Aviation Safety – Executive Service
AVS-2 AQS

Office of Accident Office of Air
Investigation & Associate Admin.
Traffic Oversight
Prevention - AAI For Aviation Safety
AOV
AVS

Aircraft
Office of Aerospace Certification
Medicine Service
AAM Flight Standards AIR
Service
AFS


Resources &
Gen Aviation & Program Mgmt Air Transportation
Commercial AFS-100 AFS-200
AFS-800

Civil Aviation Aircraft
Registry Maintenance
AFS-700 Flight Standards AFS-300
Service
AFS

Regulatory Flight Tech and
Support Procedures
AFS-600 AFS-400


Roles and Responsibilities of CMO/FSDO

 Office hierarchy
Alaska  Responsibilities
CMO CMO Manger
Organization
Chart Assistant Manager
Contacts
Supervisors
Principal Inspectors
Assistant PI
MSP PPMs
FSDO
FSDO APMs
Organization
Chart CSIs
Contacts
DEPM
ORA


Additional Method
Employee List FSDO/CMO

 FAA.gov may not contain
Northwest Mtn. all employee directories
Region
Organizations
 You can always use
national employee
directory to find someone

 How do we get there?


CMO/FSDO Field Offices


Finding Operator Information


39


40
39

Inspector
Policies & Procedures

Flight Standards Information
Management System
(FSIMS)


Inspector Job Functions

1. Surveillance
• Most Important/Highest Priority Job Function
1. Investigations:
• Accidents, Incidents, Occurrences, Complaints,
Enforcement
2. Enforcement – Non-compliance is revealed
3. Certification – Demand Work/Low Priority
4. Reports – Documentation of all activities.

FSIMS Table of Contents


Where’s FSIMS?


Inspector Handbook

44
43

FAA Order 8900.1

45
44

General Information
(FAA Order 8900.1)

 Volume 1
 Chapter 1: Handbook Organization, Use, and
Revision
Section 1 : General Handbook Info
Paragraph 1-3: Standardization &
Coordination
C. Conflicts with other FAA Orders
Paragraph 1-5
A. Directive Information
B. Guidance Information


Inspector Conduct
(FAA Order 8900.1)

 Volume 1
Chapter 3: Inspector Responsibilities,
Administration, Ethics, and Conduct
Section 1 : Responsibilities of ASI
Paragraph 1-156
Section 2: Personal Ethics and Conduct
Paragraph 1-176
A. Unique Responsibilities of ASI


Surveillance


Surveillance
(FAA Order 8900.1)
 Volume 6
 Chapter 2: Parts 121, 135, and 91 Subpart K
Inspection
Section 1: General Policies and Procedures for
Surveillance
Paragraphs
6-165: Introduction
6-166: Objective of Surveillance Programs
6-168: Planning and Executing
Surveillance Programs


Repair Stations Surveillance
(FAA Order 8900.1)

Volume 6

50
49

Repair Stations Surveillance
(FAA Order 8900.1)

 Volume 6
Chapter 13: Enhanced Repair Station Oversight
Section 1: Introduction
Paragraph 6-2871
 A. Goals, B. Initiatives, D. Components
 Operator Responsibilities
14 CFR 121.363
 Repair Station Responsibilities
14 CFR 145.205


Surveillance Conduct
(FAA Order 8900.1)

 Volume 6
Chapter 2 Inspections, (14CFR119.59)
 Section
3 General Inspection Practices and
Procedures.
Paragraph 6-214: Conducting an Inspection
 B. Advance Notice of Inspection
 D. Inspector Conduct
 E. Concluding inspection


Air Transportation Oversight System
ATOS Surveillance
(FAA Order 8900.1)
 Volume 10
 Chapter 1. General
 Chapter 2. Procedures for Design and Performance
Assessment
 Chapter 3. Risk Management Process
 Chapter 4. Air Carrier Evaluation Process
 Chapter 5. Off-Hour Surveillance Assessment
Decision Aid
 Chapter 6. The Certification Process of 121 Air
Carriers


FAA Order 8900.1
(Formerly ASI Handbook)

 Volume 10
 Chapter 5. Off-Hour Surveillance Assessment
Decision Aid
 Section 1
 Paragraph 10-393
A. Identifying and Recording Off-Hour Activity
B. Necessity for Additional Off-Hour Surveillance


Investigations


Volume 7: Investigations

56
55


 Chapter 1 Accident & Incident Investigation &
Reporting
Section 1 Accident Investigations
Paragraph 7-3A: References
FAA order 8020.11 – FAA’s 9 Responsibilities in Accident
Investigations
Paragraph 7-4A: Definitions
49 CFR 830.2



 Chapter 1 Accident & Incident Investigation &
Reporting
Section 2 Incident Investigations and
Occurrences
Paragraph 7-33: Definitions
A, B,C
Paragraph 7-34: Responsibilities
Paragraph 7-35: Notification


The FAA Information Highway

Hierarchy of Regulations Roadmap

DocumentsHIERARCHY OF FAA REGULATIONS,
ORDERS, NOTICES, etc[1]..doc

ROADMAP.doc


Compliance and Enforcement


(8900.1)
 Chapter 7 Conduct Violation Investigation
Section 1 General
Paragraph 7-223A: General Definitions
Admin, Legal, Airworthy
Paragraph 7-225B: Determining Enforceability
Restrictive, Permissive & Types


Compliance & Enforcement
(8900.1)

 Volume 14
Chapter 1: Introduction to Investigation and
Compliance Related Tasks
Section 1 FAA Compliance Philosophy
Paragraph 14-1
 A. Compliance and Enforcement Differences
 B. Relating Compliance and Enforcement to Other
Work Functions.


(2150.3B)
 Chapter 2 Policy and Objectives
2a. FAA’s Mission and Authority
2b. Objective of Compliance and
Enforcement Program
 Ultimate Goal is to prevent occurrence of
violations.
 First priority of FAA investigative personnel
is to correct ongoing noncompliance.


(2150.3B)

 Chapter 2 Continued…
3d. Notifying Persons of Potential Violations
 Chapter 4: Investigation of Violation
Applying Findings to Regulations Believed
Violated
8a. Enforceable Regulations
8c. Burden and Standard of Proof
8d. Relevance and Materiality Legal
Comment


(2150.3B)

Paragraph 9: Letter of Investigation and
Response
9a. General
9b. Preparation of an LOI
9c. Sending the LOI to the Apparent Violator
 Sample LOI


(2150.3B)

Paragraph 10: Evidence
10c (2): Witness Interviews
10c (3): Conducting Interview
 Record of Interview
 Record of Telephone Conversation


(2150.3B)

 Chapter 5: Actions and Responsibilities of FAA
Paragraph 2: Selection of Enforcement Action
Paragraph 3: Admin. Action
3b. Warning Notice
3c. Letter of Correction
Paragraph 5: Informal Action
Paragraph 6: Re-inspection & Re-examination
Sample Letter Requesting Reexamination


(2150.3B)

 Appendix F. Enforcement Decision Process
1. Introduction
a. Purpose
b. EDP Worksheet
2. Applying the EDP


(8900.1)

 Applying EDP (continued)
 Volume 14
Chapter 1: Introduction to Investigation and
Compliance Related Tasks
Section 8: Enforcement Decision Process
EDP worksheet


(2150.3B)

 Chapter 2: C&E Policy and Objectives
Paragraph 4: Responsibility for Determining
Legal Enforcement
a. General
b. Responsibilities of FAA investigative Personnel
Responsibilities


(2150.3B)

 Table of Sanctions
Appendix B
 Classification of Air carrier
 Civil Penalty Ranges


(8900.1)

 Volume 14
Chapter 2: C&E Special Considerations
Section 1
Paragraph 14-158:
SNAAP


Responding to Investigations

 How operators should conduct internal
investigation
 Responding to LOI
 When and how to respond to FAA
See files from Appendix B & D of SOP
Manual
SOP “B”
SOP “D”


FAA Order 8900.1
(Formerly ASI Handbook)

 Volume 1 General Guidance and Information
Chapter 2 FAA and AFS History, Organization,
and Regulatory Responses
Section 2 Title 49, United States Code
Paragraph 1-118 Air Carrier Responsibilities for
Public Safety
Section 44702(b), 44709, 44713b, of 49 U.S.C


Operator Responsibilities
14 CFR 119 & 121

 Regulation 119.59 Conducting Tests and
inspections
Certificate holder must
 Regulation 121.135 Manual Contents
Manual must contain


Operator Responsibilities
Operations Specifications
 14 CFR
119.43 - Certificate holder’s duty to maintain
operations specifications
119.49 – Contents of operations specifications
 Volume 3 General Technical Admin.
Chapter 18 Operations Specifications
Section 1 Background Information
Paragraph 3-679; 3-681 Availability of OPSPECS
to Crew members and other employee
personnel.


Non-Compliance Resolutions

 Threat of Enforcement via OPSPECS
119.51 Amending Operations Specifications

Best
Practice!


Pro-Active Solutions


Regulatory Relations

WHO is doing,
WHAT & WHY?


Share Your Worst FAA Inspector
Experience


Reasons not to attack FAA

 Analyze, Learn and GET OVER IT
 Constant state of angst, anxiety and anger
WILL not allow you to do your job
 FAA gets 51% of vote and is 800lb Gorilla



 Public perception
 Individuals, with whom you are dealing, may
not accept concept, but regulatory process
can be cooperative
 Your objective – move to positive relationship



 In your best interest to have relationship that is:
Positive,
Proactive,
Preventative
Cooperative

 “I’m OK, You’re OK” Relationship


Positive Regulatory Relationship

 Key attributes for person(s) assigned to be FAA POC:
 Easy to work with
 Positive attitude
 Polite
 Has ready smile
 Listens to learn
 Cool under pressure, maybe having quiet confidence
 Has firm handshake
 Makes comfortable eye contact
 Remembers names
 Arrives early
 Follows up consistently, thoughtfully and aggressively

84

Who is your FAA Inspector?

 Maybe experienced veteran
Listen attentively and learn
More likely to exercise
judgment
 More likely
Recent graduate of FAA
Oklahoma City Academy
Has read CFRs at least once
Insecure, yet infallible



 Post CSI strict constructionist
 Aware of Oberstar hearings where FAA
was excoriated
 Principals or manager may not be able to
control her/him
 Whistle blower protection
 Not worried at all about what it costs you
or whether it makes good operational
sense

86

 FAA “administrative ease of
enforcement/tracking” is actually valid
criteria
 Truly believes that what they want is
solely safety driven
 Not evil person, wants to do his/her best
 Understand their agenda

87

No truth that FAA recruits only from:


Encounter with FAA person

 Who?
 Where from?
 Why here?
 What is agenda?
 What can I do to help?
 What can I learn from this encounter?

89

Encounter with FAA person

 Who
First meeting with him/her?
Get biz card or ask name and write it down
Ask for credentials – “show me your badge”
Try to “deflate” situation
Ask informal questions (how’s Wx at home;
how was your flight; how many kids do you
have)
Make it clear that you are not anxious
Move meeting to your turf, quiet place
Offer to get coffee, water or soda

90

Encounter with FAA Person
 Who Continued 1st meeting
Understand his/her authority and interest
Inquire why the visit
If enforcement, remember all of “rules” that
you learned during class
If not, listen carefully to what FAA person is
trying to accomplish and LEARN
Take good notes
At end of meeting, get concurrence
Action items and IOUs
Set response dates
 Meet or exceed them

91

More Who Items

 HARD HEADED
 Document it, but do it
 Assign right people
 Keep detailed log
 Make considered decision when to go for the “coup
de grace”
 My Boss made me do it
 May not just be excuse
 Create legitimate reasons to meet with boss
 Meet boss’ agenda
 Work to reduce friction

92


 Who – had previous meeting
 Review previous notes
 Touch on any personal relationships
established
Kids, sports, interests, work experience
 Be CERTAIN to reintroduce whatever agenda
(office or personal) that you identified before
Mention any actions that you have taken or have
initiated along that agenda
 Follow all ROE mentioned in first encounter

93


 Where from
 If you do not know where from, ask
 Remember organizational chart lessons:
If from DC (AVS, AFS,AIR, etc.)
 Person has specific job scope (ask)
 Inquiry is VERY likely to be on policy
If from your region or another region
 Ask about job scope/focus
 May be special inquiry/investigation
 If it is, should have called for appointment – mention/ask
 If from your CMO/FSDO
 Could be routine
 Ask!!!

94

Why Here/What is Agenda?

 IMMEDIATELY assess agenda
 Is there enforcement investigation open?
 If answer is YES, then
Questions you should ask yourself…
BE CAREFUL WHAT YOU SAY
Take comprehensive notes
 If answer is NO,
Opportunity to refine/improve relationship
Know their agenda and specific hot buttons

95

What can I do to help

 Positive, responsive attitude buys GOODWILL
 It helps to have “salesperson’s” skill set
 Seemingly stupid questions do not necessarily mean
FAA bad attitude, may just reflect lack of knowledge
about real world of operators
 Take initiative; suggest solutions that BOTH
 Make good operational sense
 Meets FAA, office and person’s agenda
 YOU ARE INFINITELY MORE LIKELY TO DISCERN SUCH
OPTIONS

96

What Can I Do To Help

 If FAA person makes 1st suggestion, you will
have to “argue” away from that point
 Set deadlines, at least meet them; hopefully
exceed them
 Try to say “NO” in positive response such as,
I’d like to get you those documents, but let’s
consider two options
 Someone from my shop will make copies and have them
ready by 3pm in two work days
 I can have books available for you to copy by 4pm
today?

96

What Can I Learn From Encounter?

 One approach does not fit all
 Document, Document, Document
 Sloppy, inaccurate records = blood in water for
investigators
 Maintained, well organized records lead to
inspector boredom and case closure
 The ultimate in FAA “administrative ease”
 Make their job easy and...

98

What Can I Learn From This Encounter?

 Specific Reactions
May be headache to adjust
Need to do calculus– short term pain v.
long term peace
Do NOT compromise PRINCIPLES

99


 Review/ Revise Regulatory Action Plan
based on each encounter
 Soon after encounter
 Write report about substance and person(s) involved
 Soon afterwards is important
Subtle messages/signs will be FRESH and mean more
 Facial expression may hint whether request is demand or nice-
to-have
 Place specific request in context of entire conversation
 Brief your management
 Send actions/IOUs and report to FAA for confirmation

100


FOLLOW UP; convey that FAA agenda is
matter of importance to company

101

Positive Regulatory Relations

 Set own FAA agenda – proactive not
reactive
Improve records/systems
Incorporate specific hot buttons
Tell PMI or POI about scheduled company
enhancements of non-regulatory systems
Share with FAA future commercial
developments
Create reasons to bolster relations with
FSDO, region, HQ leaders

102

Positive Regulatory Relations, p.2

 Conduct regular Meetings with FAA
Meet with FSDO or CMO manager monthly
Exchange info– LISTEN and LEARN
 Follow what’s going on in their world and be
sensitive
FAA budget likely to be cut
Fed pay likely to be frozen
Congressional hearings

103

Positive Regulatory Relations, p3
 Get intelligence on FAA trends/issues from your Washington
Office, Trade Association or legal counsel
 Interpret what appointments mean
 Use as reasons to keep in contact with FAA senior
leadership
 Create “safety net” for when bad things happen
 Too late to create positive relationship when major
problem is announced
 Every bit as importantas preventative maintenance
 Use valid reason as predicates for meetings
 Ask your Washington office/trade group to include you in
meetings with Hill staff (members only if your staff says it is a
great idea)

104

Refresh your Regulatory Relations

 Not static plan
 Periodically review relationships, goals and
plans
 Do not get overconfident
 Equal weight to other operational plans
 Choose staff with the right skills
 Make position to be predicate to future promotion
within organization


Establish Regulatory Affairs Group

 Centralize Reg. Affairs activity
 Locate office for FAA convenience/access
 Put under Safety maybe legal
 Head by MD
 SOP
 Train staff
 Processes, procedures, forms
 Collect data
 Coordinate responses as focal point


Establish Positive Relationship

 Make FAA Agenda Your Priorities
 Pay attention to FAA local agenda
 Don’t compromise if your are rock solid certain
 Look for opportunities to involve FAA early
 Non-crisis meetings
 Have regular meetings or CCs
 Know your PI
 Learn their Goals and Objectives
 Go beyond local FAA but keep local in loop


Improve Your Regulatory Knowledge
 Use tools from course
 Go Beyond FAR
 Preamble, NPRM and FR comments
 ACs’, 8900.1, AD’s and associated references
 Contact FAA POC/author
 Raising the Bar
 Keep it generic – no dispute
 Keep records of research, calls - details
 FAA Buddy System
 Control access, have sign in
 Escort
 Document visit, documents copied, questions
 Document visit and actions
 SOP with all line stations
 Follow up email/call confirming actions/dates


Outcome

 Proactive business approach not reactive
 Standard approach for FAA interface
 Fewer fines and LOIs
 Improved FAA relationships
 Positive impact on corporate/safety culture
 Improved record keeping
 Less crisis management
 Lower operating costs


After the Course

 Questions about Course Material?
Contact instructors by email or phone

 Need Support with FAA Issue or LOI?
 JDA monthly subscription service or on
demand/by the drink
 Tailored to company size
 Former FAA assigned as rep/assist
 Lessons learned
 Call JDA at 301-941-1460 ext 140 for details or
email JDA at info@jdasolutions.aero


Summary and Feedback


Evaluation Forms and Certificates


4720 Montgomery Lane
Suite 950
Bethesda, MD 20814
www.jdasolutions.aero
301-941-1460


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