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Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-1
Identifying and Selecting
Systems Development Projects
Modern Systems Analysis
and Design
Eighth Edition, Global Edition
Joseph S. Valacich
Joey F. George
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-2
Learning Objectives
 Describe the project identification and selection
process.
 Describe corporate strategic planning and
information systems planning process.
 Describe the three classes of Internet electronic
commerce applications: business-to-consumer,
business-to-employee, and business-to-
business.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-3
Identifying and Selecting Systems
Development Projects
FIGURE 4-1
Systems development life cycle with
project identification and selection
highlighted
Three main steps:
1. Identifying potential development
projects
2. Classifying and ranking IS development
projects
3. Selecting IS development projects
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-4
The Process of Identifying and Selecting IS
Development Projects
1. Identifying potential development projects
 Identification from a stakeholder group
 Each stakeholder group brings their own
perspective and motivation to the IS decision.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-5
The Process of Identifying and Selecting IS
Development Projects (Cont.)
 Top-down source are projects identified
by top management or by a diverse
steering committee.
 Bottom-up source are project initiatives
stemming from managers, business units,
or the development group.
 The process varies substantially across
organizations.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-6
The Process of Identifying and Selecting
IS Development Projects (Cont.)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-7
The Process of Identifying and Selecting IS
Development Projects (Cont.)
2. Classifying and ranking IS development
projects
 Using value chain analysis or other evaluation
criteria
 Value chain analysis: Analyzing an organization’s
activities to determine where value is added to
products and/or services and the costs incurred for
doing so; usually also includes a comparison with the
activities, added value, and costs of other
organizations for the purpose of making
improvements in the organization’s operations and
performance
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-8
The Process of Identifying and Selecting
IS Development Projects (Cont.)
FIGURE 4-2
Organizations can be thought of as a
value chain, transforming raw materials
into products for customers
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-9
The Process of Identifying and Selecting IS
Development Projects (Cont.)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-10
The Process of Identifying and Selecting IS
Development Projects (Cont.)
3. Selecting IS development projects
 Based on various factors
 Both short- and long-term projects
considered
 Most likely to achieve business objectives
selected
 A very important and ongoing activity
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-11
The Process of Identifying and Selecting IS
Development Projects (Cont.)
FIGURE 4-3
Project selection decisions must
consider numerous factors and can
have numerous outcomes
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-12
The Process of Identifying and Selecting IS
Development Projects (Cont.)
 One method for deciding among different
projects or alternative designs:
 For each requirement or constraint:
Score = weight X rating
 Each alternative: sum scores across
requirements/constraints
 Alternative with highest score wins
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-13
The Process of Identifying and Selecting IS
Development Projects (Cont.)
FIGURE 4-4
Alternative
projects and
system design
decisions can be
assisted using
weighted
multicriteria
analysis
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-14
Deliverables and Outcomes
 Primary deliverable from the first part of the
planning phase is a schedule of specific IS
development projects.
 Outcome of the next part of the planning
phase—project initiation and planning—is the
assurance that careful consideration was given
to project selection and each project can help
the organization reach its goals.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-15
Deliverables and Outcomes
(Cont.)
 Incremental commitment: a strategy in
systems analysis and design in which the
project is reviewed after each phase and
continuation of the project is rejustified
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-16
Deliverables and Outcomes
(Cont.)
Figure 4-5
Information systems development projects come from
both top-down and bottom-up initiatives.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-17
Corporate and Information Systems
Planning
 To benefit from a planning-based
approach for identifying and selecting
projects, an organization must:
 Analyze its information needs thoroughly.
 Plan its projects carefully.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-18
Reasons for Importance of
Improved Planning
 Increasing cost of information systems (40% of
organizational expense)
 Lack of cross-organizational applications and
systems
 Systems don’t address critical strategic
problems
 Too much data redundancy, lack of data quality
 High system maintenance costs
 Long application backlogs
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-19
Corporate Strategic Planning
 Ongoing process that
defines mission, objectives,
and strategies of an
organization
 Corporate strategy involves:
Mission statement
Objective statements
Description of competitive
strategy
Figure 4-6
Corporate strategic
planning is a three step
Process.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-20
Corporate Strategic Planning
(Cont.)
 Mission statement: a statement that makes
it clear what business a company is in
Figure 4-7
Mission statement (Pine Valley
Furniture)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-21
Corporate Strategic Planning
(Cont.)
 Objective statement: a series of
statements that express an organization’s
qualitative and quantitative goals for
reaching a desired future position
 Sometimes called “critical success factors”
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-22
Corporate Strategic Planning
(Cont.)
FIGURE 4-8
Statement of
Corporate
Objectives
(Pine Valley
Furniture)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-23
Corporate Strategic Planning
(Cont.)
 Competitive strategy: the method by
which an organization attempts to achieve
its mission and objectives
 Main types:
Low-cost producer
Product differentiation
Product focus or niche
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-24
Corporate Strategic Planning
(Cont.)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-25
Information Systems Planning
(ISP)
 An orderly means of assessing the
information needs of an organization and
defining the systems, databases, and
technologies that will best meet those
needs
 ISP must be done in accordance with the
organization’s mission, objectives, and
competitive strategy.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-26
Information Systems Planning
(Cont.)
FIGURE 4-10
Parallel activities
of corporate
strategic planning
and information
systems planning
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-27
Information Systems Planning
(Cont.)
 Top-down planning attempts to gain a
broad understanding of information system
needs of the entire organization and
offers:
Broader perspective.
Improved integration.
Improved management support.
Better understanding.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-28
Information Systems Planning
(Cont.)
 Bottom-up planning identifies IS
development projects based on solving
specific operational business problems or
taking advantage of specific opportunities.
Can be faster and less costly, so may be
beneficial in certain circumstances.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-29
FIGURE 4-11
Information systems planning information
(Pine Valley Furniture)
Information Systems Planning
(Cont.)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-30
 Functional Decomposition: breaking
high-level abstract information into smaller
units for more detailed planning
Information Systems Planning
(Cont.)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-31
FIGURE 4-12
Functional
decomposition of
information
systems planning
information (Pine
Valley Furniture)
(Source:
Microsoft
Corporation.)
Information Systems Planning
(Cont.)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-32
 IS planning matrices describe
relationships between pairs of
organizational elements (location, function,
business unit, objective, process, data,
information system).
Information Systems Planning
(Cont.)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-33
Types of Planning Matrices
 Location-to-Function
 Location-to-Unit
 Unit-to-Function
 Function-to-Objective
 Function-to-Process
 Function-to-Data
Entity
 Process-to-Data
Entity
 Process-to-
Information System
 Data Entity-to-
Information System
 Information System-
to-Objective
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-34
FIGURE 4-13
Data Entity-to-Function matrix (Pine Valley Furniture)
Information Systems Planning
(Cont.)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-35
Making Sense of the Matrices
 IS planning takes place prior to project
identification and selection
 “Behind the scenes” analysis
 Matrices: as-is (current) and to-be (future, target)
 CASE tools help via:
 Managing information
 Matrix construction
 Matrix analysis (affinity clustering)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-36
Affinity Clustering
 Arranging planning matrix information so that clusters of
information with a predetermined level or type of affinity
are placed next to each other on a matrix report
 Affinity – the extent to which information holds things in
common
 Example: Function – to – Data entity matrix
 Functions using similar data entities placed in adjacent rows
 Data entities used in common by processes in adjacent columns
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-37
Information Systems (IS) Plan
FIGURE 4-16
Systems development projects flow from the information systems plan.
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-38
IS Plan Components
 Organizational Mission, Objectives,
and Strategy
Brief description of mission, objectives, and
strategy of the organization
 Information Inventory
Summary of processes, functions, data
entities, and information needs of the
enterprise
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-39
IS Plan Components (Cont.)
 Mission and Objectives of IS
Primary role IS will play in the organization to
transform enterprise from current to future
state
 Constraints on IS Development
Limitations imposed by technology and
current levels of financial, technical, and
personnel resources
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-40
IS Plan Components (Cont.)
 Systems Needs and IS Strategy
Summarize overall information systems needs
in the company and set long-term (2-5 year)
strategies for filling the needs
 Short Term Plan
Detailed inventory of present projects and
systems and detailed plan for the current year
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-41
IS Plan Components (Cont.)
 Conclusions
Unknown but likely events that can affect the
plan, presently known business change
elements and their impact on the plan
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-42
Electronic Commerce:
Identifying and Selecting Projects
Figure 4-17
Three possible modes of electronic
commerce
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-43
Electronic Commerce Applications
and Internet Basics (Cont.)
 Business-to-consumer (B2C): electronic
commerce between businesses and consumers
 Business-to-business (B2B): electronic
commerce between business partners, such as
suppliers and intermediaries
 Business-to-employee (B2E): electronic
commerce between businesses and their
employees
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-44
Electronic Commerce Applications
and Internet Basics
 Internet: a large worldwide network of networks
that use a common protocol to communicate
with each other
 Electronic Commerce (EC): Internet-based
communication to support day-to-day business
activities
 Electronic data interchange (EDI): the use of
telecommunications technologies to directly
transfer business documents between
organizations
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-45
Electronic Commerce Applications
and Internet Basics (Cont.)
Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-46
Summary
 In this chapter you learned how to:
 Describe the project identification and
selection process.
 Describe corporate strategic planning and
information systems planning process.
 Describe the three classes of Internet
electronic commerce applications: business-
to-consumer, business-to-employee, and
business-to-business.

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Unit 2 Planning_a System Development Projects_Identificatioin and Selection.pdf

  • 1. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-1 Identifying and Selecting Systems Development Projects Modern Systems Analysis and Design Eighth Edition, Global Edition Joseph S. Valacich Joey F. George
  • 2. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-2 Learning Objectives  Describe the project identification and selection process.  Describe corporate strategic planning and information systems planning process.  Describe the three classes of Internet electronic commerce applications: business-to-consumer, business-to-employee, and business-to- business.
  • 3. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-3 Identifying and Selecting Systems Development Projects FIGURE 4-1 Systems development life cycle with project identification and selection highlighted Three main steps: 1. Identifying potential development projects 2. Classifying and ranking IS development projects 3. Selecting IS development projects
  • 4. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-4 The Process of Identifying and Selecting IS Development Projects 1. Identifying potential development projects  Identification from a stakeholder group  Each stakeholder group brings their own perspective and motivation to the IS decision.
  • 5. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-5 The Process of Identifying and Selecting IS Development Projects (Cont.)  Top-down source are projects identified by top management or by a diverse steering committee.  Bottom-up source are project initiatives stemming from managers, business units, or the development group.  The process varies substantially across organizations.
  • 6. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-6 The Process of Identifying and Selecting IS Development Projects (Cont.)
  • 7. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-7 The Process of Identifying and Selecting IS Development Projects (Cont.) 2. Classifying and ranking IS development projects  Using value chain analysis or other evaluation criteria  Value chain analysis: Analyzing an organization’s activities to determine where value is added to products and/or services and the costs incurred for doing so; usually also includes a comparison with the activities, added value, and costs of other organizations for the purpose of making improvements in the organization’s operations and performance
  • 8. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-8 The Process of Identifying and Selecting IS Development Projects (Cont.) FIGURE 4-2 Organizations can be thought of as a value chain, transforming raw materials into products for customers
  • 9. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-9 The Process of Identifying and Selecting IS Development Projects (Cont.)
  • 10. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-10 The Process of Identifying and Selecting IS Development Projects (Cont.) 3. Selecting IS development projects  Based on various factors  Both short- and long-term projects considered  Most likely to achieve business objectives selected  A very important and ongoing activity
  • 11. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-11 The Process of Identifying and Selecting IS Development Projects (Cont.) FIGURE 4-3 Project selection decisions must consider numerous factors and can have numerous outcomes
  • 12. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-12 The Process of Identifying and Selecting IS Development Projects (Cont.)  One method for deciding among different projects or alternative designs:  For each requirement or constraint: Score = weight X rating  Each alternative: sum scores across requirements/constraints  Alternative with highest score wins
  • 13. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-13 The Process of Identifying and Selecting IS Development Projects (Cont.) FIGURE 4-4 Alternative projects and system design decisions can be assisted using weighted multicriteria analysis
  • 14. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-14 Deliverables and Outcomes  Primary deliverable from the first part of the planning phase is a schedule of specific IS development projects.  Outcome of the next part of the planning phase—project initiation and planning—is the assurance that careful consideration was given to project selection and each project can help the organization reach its goals.
  • 15. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-15 Deliverables and Outcomes (Cont.)  Incremental commitment: a strategy in systems analysis and design in which the project is reviewed after each phase and continuation of the project is rejustified
  • 16. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-16 Deliverables and Outcomes (Cont.) Figure 4-5 Information systems development projects come from both top-down and bottom-up initiatives.
  • 17. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-17 Corporate and Information Systems Planning  To benefit from a planning-based approach for identifying and selecting projects, an organization must:  Analyze its information needs thoroughly.  Plan its projects carefully.
  • 18. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-18 Reasons for Importance of Improved Planning  Increasing cost of information systems (40% of organizational expense)  Lack of cross-organizational applications and systems  Systems don’t address critical strategic problems  Too much data redundancy, lack of data quality  High system maintenance costs  Long application backlogs
  • 19. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-19 Corporate Strategic Planning  Ongoing process that defines mission, objectives, and strategies of an organization  Corporate strategy involves: Mission statement Objective statements Description of competitive strategy Figure 4-6 Corporate strategic planning is a three step Process.
  • 20. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-20 Corporate Strategic Planning (Cont.)  Mission statement: a statement that makes it clear what business a company is in Figure 4-7 Mission statement (Pine Valley Furniture)
  • 21. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-21 Corporate Strategic Planning (Cont.)  Objective statement: a series of statements that express an organization’s qualitative and quantitative goals for reaching a desired future position  Sometimes called “critical success factors”
  • 22. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-22 Corporate Strategic Planning (Cont.) FIGURE 4-8 Statement of Corporate Objectives (Pine Valley Furniture)
  • 23. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-23 Corporate Strategic Planning (Cont.)  Competitive strategy: the method by which an organization attempts to achieve its mission and objectives  Main types: Low-cost producer Product differentiation Product focus or niche
  • 24. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-24 Corporate Strategic Planning (Cont.)
  • 25. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-25 Information Systems Planning (ISP)  An orderly means of assessing the information needs of an organization and defining the systems, databases, and technologies that will best meet those needs  ISP must be done in accordance with the organization’s mission, objectives, and competitive strategy.
  • 26. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-26 Information Systems Planning (Cont.) FIGURE 4-10 Parallel activities of corporate strategic planning and information systems planning
  • 27. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-27 Information Systems Planning (Cont.)  Top-down planning attempts to gain a broad understanding of information system needs of the entire organization and offers: Broader perspective. Improved integration. Improved management support. Better understanding.
  • 28. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-28 Information Systems Planning (Cont.)  Bottom-up planning identifies IS development projects based on solving specific operational business problems or taking advantage of specific opportunities. Can be faster and less costly, so may be beneficial in certain circumstances.
  • 29. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-29 FIGURE 4-11 Information systems planning information (Pine Valley Furniture) Information Systems Planning (Cont.)
  • 30. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-30  Functional Decomposition: breaking high-level abstract information into smaller units for more detailed planning Information Systems Planning (Cont.)
  • 31. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-31 FIGURE 4-12 Functional decomposition of information systems planning information (Pine Valley Furniture) (Source: Microsoft Corporation.) Information Systems Planning (Cont.)
  • 32. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-32  IS planning matrices describe relationships between pairs of organizational elements (location, function, business unit, objective, process, data, information system). Information Systems Planning (Cont.)
  • 33. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-33 Types of Planning Matrices  Location-to-Function  Location-to-Unit  Unit-to-Function  Function-to-Objective  Function-to-Process  Function-to-Data Entity  Process-to-Data Entity  Process-to- Information System  Data Entity-to- Information System  Information System- to-Objective
  • 34. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-34 FIGURE 4-13 Data Entity-to-Function matrix (Pine Valley Furniture) Information Systems Planning (Cont.)
  • 35. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-35 Making Sense of the Matrices  IS planning takes place prior to project identification and selection  “Behind the scenes” analysis  Matrices: as-is (current) and to-be (future, target)  CASE tools help via:  Managing information  Matrix construction  Matrix analysis (affinity clustering)
  • 36. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-36 Affinity Clustering  Arranging planning matrix information so that clusters of information with a predetermined level or type of affinity are placed next to each other on a matrix report  Affinity – the extent to which information holds things in common  Example: Function – to – Data entity matrix  Functions using similar data entities placed in adjacent rows  Data entities used in common by processes in adjacent columns
  • 37. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-37 Information Systems (IS) Plan FIGURE 4-16 Systems development projects flow from the information systems plan.
  • 38. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-38 IS Plan Components  Organizational Mission, Objectives, and Strategy Brief description of mission, objectives, and strategy of the organization  Information Inventory Summary of processes, functions, data entities, and information needs of the enterprise
  • 39. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-39 IS Plan Components (Cont.)  Mission and Objectives of IS Primary role IS will play in the organization to transform enterprise from current to future state  Constraints on IS Development Limitations imposed by technology and current levels of financial, technical, and personnel resources
  • 40. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-40 IS Plan Components (Cont.)  Systems Needs and IS Strategy Summarize overall information systems needs in the company and set long-term (2-5 year) strategies for filling the needs  Short Term Plan Detailed inventory of present projects and systems and detailed plan for the current year
  • 41. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-41 IS Plan Components (Cont.)  Conclusions Unknown but likely events that can affect the plan, presently known business change elements and their impact on the plan
  • 42. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-42 Electronic Commerce: Identifying and Selecting Projects Figure 4-17 Three possible modes of electronic commerce
  • 43. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-43 Electronic Commerce Applications and Internet Basics (Cont.)  Business-to-consumer (B2C): electronic commerce between businesses and consumers  Business-to-business (B2B): electronic commerce between business partners, such as suppliers and intermediaries  Business-to-employee (B2E): electronic commerce between businesses and their employees
  • 44. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-44 Electronic Commerce Applications and Internet Basics  Internet: a large worldwide network of networks that use a common protocol to communicate with each other  Electronic Commerce (EC): Internet-based communication to support day-to-day business activities  Electronic data interchange (EDI): the use of telecommunications technologies to directly transfer business documents between organizations
  • 45. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-45 Electronic Commerce Applications and Internet Basics (Cont.)
  • 46. Chapter 4 Copyright © 2017 Pearson Education, Ltd. 4-46 Summary  In this chapter you learned how to:  Describe the project identification and selection process.  Describe corporate strategic planning and information systems planning process.  Describe the three classes of Internet electronic commerce applications: business- to-consumer, business-to-employee, and business-to-business.