Unit iv telephone conversation
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The document provides information about telephone conversations, including examples of informal and formal phone calls. It defines a telephone conversation as the transmission of a message through a phone, which can be either informal between friends/family or formal when calling an office or boss. Example dialogs are given for an informal call between friends and a formal call to an office requesting to speak to someone and leaving a message. The objectives are to introduce the topic of communication, learn about phone conversations, and recognize informal and formal call styles.
Unit iv telephone conversation
- 1. UN T I I V: “KEEP CO M UN CA M I TED” Telephone call 3rd EMTP 2012
- 2. OBJECTIVES •To introduce the topic of being communicated •To learn how to have a telephone conversation •To recognize a formal and an informal telephone conversation.
- 3. WHAT IS A TELEPHONE CONVERSATION? I is the tra ns m is s io n o f a t m e s s a g e thro ug h a p ho ne . •It can be informal: when you call to a friend or relative. •It can be formal: When you call to an office, to your boss, etc.
- 4. EXAMPLE OF AN INFORMAL PHONE CONVERSATION: • Speaker 1: Hi Rosi, how is going on? • Speaker 2: Hey man! Cool. You? • Speaker 1: Good!... What about your husband? • Speaker 2: He’s working now… something to tell’im? • Speaker 1: Yep, if he can call me back please. • Speaker 2: Sure!. I’ll tell’im. • Speaker 1: Thanxs Rosi. Take care! • Speaker 2: No problem, you too! • Speaker 1: Bye! • Speaker 2: Bye!
- 5. EXAMPLE OF A FORMAL PHONE CONVERSATION: . I like to ta lk to M •Speaker 1: G o o d m o rning ’d r. Co rté z p le a s e . •Speaker 2: G o o d m o rning s r. I ’m s o rry but M Co rté z is r. no t he re a t the m o m e nt. Wo uld y o u like to le a ve him a me ssage ? •Speaker 1: Ye s p le a s e . Te ll him tha t M . Durá n ne e d s to s c o nta c t him . •Speaker 2: Sure , I te ll him . Do e s he ha s y o ur p ho ne ’ll num be r? •Speaker 1: Ye s he ha s it. Tha nk y o u. •Speaker 2: Yo u’re we lc o m e . So m e thing e ls e ? •Speaker 1: N , tha t’s a ll. G o o d by e o •Speaker 2: G o o d by e M . Durá n. s
- 7. Scripts Conversation 1 Conversation 2 S1: I’d like to speak S1: Hi. May I speak to Ray Johnson with Janice Jones? please. S2: Janice is at lunch. She’ll be back in about S2: I’m sorry he is an hour. not in right now. Would you like to S1: Could I leave her a leave a message? message? S2: Sure. S1: Yes. Could you please have him call S1: Please tell her that Harry Donald at 555- Sue grant called. Could you have her 4564? call me back at home?