Virtual class week 4 talking on the phone_26.4.2013
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The document focuses on telephone communication skills, highlighting various phrasal verbs and polite expressions used during phone conversations. It includes practices for answering and making calls, introducing oneself, asking for information, and handling common telephone issues. Additionally, it provides examples of typical dialogues and exercises to improve conversational fluency.
Virtual class week 4 talking on the phone_26.4.2013
- 1. Virtual Class | Week 4 Talking on the phone
- 2. Telephone phrasal verbs put throughpick up call back hold on/ hang on 1 2 3 4
- 3. Telephone phrasal verbs cut offget through hang up/ ring off call up/ phone up 5 6 7 8
- 4. Telephone phrasal verbs • pick up: nhấc máy • put through: chuyển máy, nối máy • call back: gọi lại • hold on/ hang on: giữ máy • cut off: mất kết nối • get through: liên lạc • hang up/ ring off: cúp máy • call up/ phone up: gọi điện
- 5. • Hello (informal) • Good morning/ Good afternoon… • John speaking. • Thank you for calling XYZ company. Linda speaking. How can I help you? Answering the phone
- 6. Asking for information • Who’s calling please? • Who’s speaking?/ Who’s this? • Where are you calling from? Introducing yourself • Hey George. It’s Lisa calling. • Hello. This is Mary calling. • Hi, it’s Tom from the XYZ company here.
- 7. Asking to speak with someone • Is Fred in? (informal) • Is Jackson there, please? (informal) • Can I talk to John? (informal) • May I speak with Mr. Green, please? • This is he/ she. • Speaking.
- 8. Connecting someone • Just a second. I’ll get him. (informal) • Hang on one second. (informal) • One moment please. • Please hold and I’ll put you through. • I’ll connect you now.
- 9. Telephone problems • Could you please repeat that/ say it again? • Would you mind spelling that for me? • Could you speak up a little please? • Can you speak a little slower please? • Can you call me back? I think we have a bad connection.
- 10. Leaving/ Taking a message Caller • Can I leave a message? • Could you give him/her a message? • Could you ask him/her to call me back? • Could you tell him/her that I called? Receiver • Can I take a message? • Would you like to leave a message? • Could you give me your name please? • What's your number please?
- 11. Ending a conversation • Thanks for calling. Bye for now. • I’ll talk to you again soon. Bye. • Well, I guess I better get going. Talk to you soon. • I’m afraid that’s my other line.
- 12. Practice • Matching • Conversation • Complete the sentences
- 13. Who says these? A caller or a receiver? 1. Can I speak to Mr. Brown please? 2. Who’s calling please? 3. Can I take a message? 4. Can you spell your name? 5. Could you repeat that please? 6. Could you ask her to call me back? 7. My number is 0923 344 564. 8. Thanks for calling. 9. Is Mary in? 10. Hang on a second.
- 14. Who says these? A caller or a receiver? Caller • Can I speak to Mr. Brown please? • Can I take a message? • Could you ask her to call me back? • My number is 0923 344 564. • Is Mary in? Receiver • Who’s calling please? • Can you spell your name? • Could you repeat that please? • Thanks for calling. • Hang on a second.
- 15. Complete the sentences. 1. Please _________ as soon as you get my message. 2. It’s okay to __________ on the telemarketers selling products over the phone. 3. Can I talk to David please? __________ one moment, I’ll ________. 4. The phone is ringing, can you __________please ? 5. We were __________ during our phone conversation because we had a bad line. 6. I tried to phone her but couldn’t _________. 7. I am going to __________ that company and complain about their service. hang up put you through call me back hold on get through pick it up cut off call up
- 16. Complete the sentences. 1. Please call me back as soon as you get my message. 2. It’s okay to hang up on the telemarketers selling products over the phone. 3. Can I talk to David please? Hold on one moment, I’ll put you through. 4. The phone is ringing, can you pick it up please ? 5. We were cut off during our phone conversation because we had a bad line. 6. I tried to phone her but couldn’t get through. 7. I am going to call up that company and complain about their service.
- 17. Conversation A: (1)______. B: Hi, is this Mary? A: Yes. (2)_____ calling please? B: It’s Cameron here. Is Maria (3)________? A: No, she just stepped out for a moment. Can I (4)________ a message? B: Yes, thanks. (5) ________ you ask her to meet me at the theatre at 7pm tonight? A: Sure. Just let me write that down. oh, could you (6) ________ for a second? I have to take another call. B: No problem. A: Hi. Sorry about that. Now could you please (7) _______ that information?
- 18. Conversation A: (1)Hello/ Hi. B: Hi, is this Mary? A: Yes. (2)Who’s calling please? B: It’s Cameron here. Is Maria (3)in? A: No, she just stepped out for a moment. Can I (4) take a message? B: Yes, thanks. (5) Can/ Could you ask her to meet me at the theatre at 7pm tonight? A: Sure. Just let me write that down. oh, could you (6) hold on/ hang on for a second? I have to take another call. B: No problem. A: Hi. Sorry about that. Now could you please (7) repeat that information?
- 19. Thank you! See you next week