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SHAUNA JOHNSON
EXPERIENCE
Gate Gourmet, Chicago, IL – October 2015– January 2016 (contracted through Merito Group)
Food Supervisor -2015-2016
 Ensured quality production standards were maintained for all accounts
 Maintained company policies and procedures as well as specification books for airline customers.
 Controlled food cost and other controllable costs.
 Worked with management staff to improve performance of the unit.
 Prepared management reports (ex. attendance,HAACCP and labor) reports as required.
 Responsible for safety, quality and compliance to customer specifications and regulatory
requirements and company policies and procedures.
 Ensures specifications, airline diagrams, and other standards were accurate according to the
airline specifications.
 Conducted inventory of Gate Gourmet products and customer materials to ensure proper usage
and minimization of waste.
 Completed required requisitions for the Storeroom to ensure adequate supply was maintained.
 Responsible for maintaining daily temperature logs and other logs and reports as required.
 Worked with maintenance staff to ensure preventive maintenance of machinery according to
schedules, reports maintenance and repair issues in timely manner.
 Managed work flow balancing - - the division of responsibilities amongst employees on each shift
 Managed daily manpower planning including assignment of responsibilities and workstations.
 Determined when and whether to call employees in to cover staffing needs.
 In conjunction with department leaders determined number of employees needed by shift.
Accomplishments
 Stayed on board until the completion of Gate Gourmet’s contract.
McDonald's,Chicago,IL – July 2006 – September 2015
Inventory Manager/People Manager/Kitchen Manager -2012-Present
 Manage all new hires.
 Create training scheduling.
 Cross-train other employees.
 Supervise 20+ staff at a time.
 Ensure all employees adhered to HACCP,FDA,and USDA standards.
 Fill out timesheet reports.
 Do daily inventory count.
 Controlled food components, labor, waste,and cash across shifts.
 Run temperature reports when evaluating food to ensure safety expectations are met.
 Count drawers and ensure proper cash handling procedures are followed.
 Oversee the quality of recipes, service standards, and sanitation practices.
 Maintain customer relations.
 Ensure McDonald’s environment is safe for all employees.
Accomplishments
 Store exceeded year over year goals, resulting in bonuses.
 Recognized for meeting company goals involving customer transaction time.
 Received individual and store recognition for being a top seller for new products (e.g. muffins).
 Annually recognized for company.
Guest Services Manager-2012-2013

 Implemented McDonald’s marketing campaigns.
 Managed 20-25 staff at a time.
 Managed the front area of the store and ensured all staff and facilities were presentable.
 Trained all new employees in job expectations and company policies; holding all accountable to
maintaining McDonald’s standards.
 Administered employee's performance expectations using regular performance reviews, planned
and spontaneous coaching conversations and employee development plans.
 Actively supported store manager in hiring, performance reviews,and understanding financial
expectations.
 Attended training events.
Accomplishments
 Trained 10+ employees per month.
 Recognized in customer surveys for friendly and quality service.
Shift Manager-2010-2012
 Ran shift, supervising from 20-25 employees at time.
 Created crew schedules as needed.
 Ensured the lobby, kitchen, and exterior were clean and delegated accordingly.
 Focused on meeting daily company including car counts, pleasing secret shoppers, cleanliness,
and sandwich counts.
 Assisted with the inventory counts for some food products.
 Prepared breakfast and lunch sandwiches.
 Prepared certain beverages (coffee,tea,milkshakes, and McCafe drinks).
 Worked the cash register, lobby area,and the kitchen area.
 Assisted in company hiring including interviews.
Accomplishments
 Trained 3-4 new hires to become shift managers.
 Trained 3 people per week to be crew members.
 Improved employee turnover.
 Received gift cards in recognition for meeting goals.
CrewMember-2006-2010
 Worked the cash register and served customers in lobby area.
 Kept cash register organized and met all expectations.
Accomplishments
 Recognized as an “Outstanding Crew Member” and promoted straight to Shift Manager (instead
of Crew Leader).
 Recognized by 10+ customers per day for excellent service.
 Trained other crew members on how to manage the Drive-Thru.
PART-TIME WORK
Kmart Pharmacy, Chicago, IL – November 2014 – May 2015
Pharmacy Technician
 Provided fast and accurate prescriptions to customers in an extremely fast-paced environment.
 Entered new prescriptions into computer systems.
 Filled and refilled prescriptions using the database.
 Count and measured drugs and calculated medication dosages.
 Capped and uncapped vials and bottles.
 Labeled prescriptions accurately.
 Answered phone calls dealing with customer inquiries.
Ashley Quality Care, Riverdale, IL – January 2003 – May 2014

Homemaker/Custodian
 Assisted 3 clients with day to day activities including: cleaning, paying bills, and preparing
meals.
 Gathered and emptied trash and recycling bins.
 Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets,garbage cans,office
machines, and ashtrays.
 Polished furniture and metal fixtures.
EDUCATION
Pharmacy Technician Diploma, Everest College, November 2013
CERTIFICATIONS & LICENSES
ServSafe Certification, CPR Certification, Pharmacy License,[Airport Badge]
SKILLS
Microsoft Office Suite including MS Word, Excel, PowerPoint, & Outlook

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