update CV Anitha

Anitha Purushotham
Contact No : 9900245322
anithagowda_78@yahoo.com
anithablr@icloud.com
A capable, results orientated general manager with experience of leading high performance teams and of
successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to
keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also
deliver innovative new solutions to challenges. Possessing excellent client facing and configuration skills
and highly successfulin helping define company direction, achieving goals and optimizing business.
Currently looking for a suitable managerial position with an ambitious company.
Strengths
 People-oriented: Enjoy working/being with people.
 Effectively communicates to delegate responsibilities using interpersonal skills.
 Accuracy and punctuality
 Implements the course of action
 Communicate and explain decision to the staff
 Getting members of a group to work together to accomplish tasks.
Manashosting – 2008 to till date
Manashosting(Webhosting Service Provider/complete online solution provider) is uniquely poised to
shape how small and medium-sized business owners engage with customers online. We continue to
provide new and innovative resources that empower business owners to start,manage, and grow their
business online.
General Manager/Operations
 Responsible for the performance, profit and loss, compliance, people management and
communication of the business.
 Handled 50 members with 3 AM’s and MIS executive
 In charge of the day-to-day running of the business.
 Encouraging and maintain a positive working environment.
 Providing leadership and management to the business and fully responsible for the day- to-day
running of various departments
 Budgetary control.
 Team building.
 Experience of project management.
 Business development.
 Recruitment and training of staff.

 Finance & profitability.
 A passion for excellence.
 Role was a bigger challenge.
 Started Corporate Sales Team with selling of Dedicated servers/VPS/e-commerce Designing.
 Complete strategy planning for teams, which were consolidated and reported to management with
Review.
 Conducted reviews, strategies/action plans and Fixed targets with teams, according to the
department.
 Reported Profit/Loss account to company.
 Was responsible for global clients/registrator and data center interaction.
 Had got the opportunity for web hosting Summit in Singapore from Company.
 Successful in handling the Middle Management.
Jan 2008 to 2010
Pre - Sales Manager
 Handled Pre sales of 15 members.
 Handled chat/email and outbound pre sales team.
 Reached the Sales Target.
 Complete satisfaction and appreciation from management, for handling sales role.
2009 to 2010 July
 Promoted as Customer support Manager to handle team of 10 members along with support staff
of TL.
 Handled support team in terms of complete online solution.
 Managed outbound sales team and process which was out sourced to Sparsh BPO.
 Was responsible to handle Sparsh BPO, for setting up the team from the beginning of negotiation
of the seaters with transition period, sales team was launched in Sparsh BPO for the period of 1
year, which run successfully.
 Being Asst. General Manager, Internal and external Teams were managed very well.
 Complete online solution, training was provided to the teams, and ensured to build strong
technical team.
Highlights.
 As AGM, Internal and external oursourced sales team were reporting.
 Support team for web solution.

 Managed Team of 2 Internal Asst.Managers and 1 external Asst.Manager.
 Again BPO experience of Aegis was utilized in handling BPO in Manashosting, as I had
complete knowledge of BPO.
 Next wonderful point is Being Technical specialist in hosting industry, which gave me
opportunity to manage Support team with solving all kind of online and hosting problems.
 Here both experience of Technical and non-technical was completely utilized as Assistant
General Manager.
With this success,I was promoted as General Manager in Aug 2011, and Till Date
for handling big teams which is mentioned in the beginning ofthe resume.
Awards and appreciation
 Got Appreciation from Wipro client presales for the way I handled the huge orders.
 Manashosting awarded me as Successful Women of the year 2011 with a trophy.
 Management had appreciated in providing promotions with till date General Manager.
Nov 2005 to Dec 2007
Aegis BPO
Supervisor in Customer First Service (Aegis BPO Services)
 Handled Processes like AMD/Epson help desk(with 1 TL with team strength of 15 members)
 Handled Wipro process – Pre-sales lead generation for desktop/Laptops, C-Sat and Wipro
collection.(along with 1 TL,1 MIS with team strength of 15 members)
2006-2007 – Handled Hindutan Unilever Process
 First AM to launch Hindustan Unilever Pureit process along with HLL National Head(12 seaters
with 1 TL and 1 MIS)
 Started with 6 seaters to 12 seaters within 1 month.
 Started Handling PAN India HLL team.
Highlights of Aegis Experience
 Handled 6 process with 3 TL’s and 1 MIS.
 Handled around 30 team members for different process.
 Was chosen technical process.

 Complete responsibility to mentor/monitor/train the team.
 Leadership was utmost key point to handle different teams with different concepts and
multitasking.
 Handled multiple clients/clients meet, reviews.
 Achieved client expectation and satisfaction.
 Was responsible for complete smooth functioning of teams
 Rostering/report handling, people management/client management.
 Took correct and responsive measures in managing team.
 Achieved Quality check for entire process and delivered best to client.
 Responsible for complete team moulding.
 Responsible for retention and attrition.
 Responsible for Inbound SLA and outbound targets and C-sat satisfaction.
 Handling PAN India was a challenging role.
 Handling Team leaders and MIS executive and team members with their satisfaction was key
leadership role to deliver the required process need for client.
 Being AM was responsible for both employee/client and company satisfaction.
Net4india – Net4 is India’s leading Data Centre,Cloud Hosting and Network Services its offerings
include Data Centre & Cloud Hosting Solutions, Enterprise Internet Services, VoIP Solutions, Enterprise
Messaging &Hosting Solutions and Domain name registration. Net4 has a PAN India presence with
offices in 11 major business cities. Net4 is amongst the largest provider of hosted email, web hosting and
domain name registration (www.net4.in) in the Asia-Pacific region.
April 2000 – Mid 2002
 Handled Technical Support For ISP connection.
 Handled Technical Support for Domain/hosting of website.
 Single point of contact from branch to corporate office on any issue related to shared hosting
websites.
 Handling issues related to website/emails/web servers.
From Mid 2002 to January 2003
 Promoted as TL for handling team of 4 members to handle website/domain issues.
 Handled escalations
 Worked as Client relationship officer to handle corporate client in terms of Datacenter services
like collocation and leased line.
 Handled corporate client like Debeers, ITC filtrona, DTDC.
2004 to 2005
NOC engineer
 Monitor Co-location servers/leased line.
 Remote desktop support for collocation servers.

 Handled managed servers.
 Responsible for uptime/SLA.
 Maintain SLA for managed services for co-location and leased line.
Highlights
 Responsible for team handling.
 Training for junior team.
 Mentoring Team
 Responsible to client relationship, retention and satisfaction.
 Responsible to maintain SLA.
 Single point contact for company branches related technical issues.
 Manage Escalations.
 Handled Java web servers in creating FTP accounts, IIS servers.
AACCAADDEEMMIICC QQUUAALLIIFFIICCAATTIIOONNSS
Graduate in Science (Electronics) 1996 ~ 1999
A 3 year Diploma in Computer Application with GNIIT graduation.
PUC, PCMB (1996)
Christ College, Bangalore University
SSLC (1994)
Swami Vivekananda High School, Bangalore
PPEERRSS OONNAALL IINNFFOORRMMAATTIIOONN
Date of Birth : 15th
November 1978
Sex : Female
Marital Status : Married
Nationality : Indian
Permanent Address : 217/B, 14th
Main, 50 feet Road,Bsk 1st
stage
Bangalore-560050,
Phone : +91-9900245322
Languages Known : English, Kannada, & Hindi.
Hobbies : Reading Books and Music
Email ID : anithagowda_78@yahoo.com
anithablr@icloud.com

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