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Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond

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Ken Furlong

The document outlines a workflow management system that emphasizes the importance of metrics such as work in progress, average cycle time, and throughput while identifying common pitfalls like focusing on individual statuses and blockages. It stresses the need for a systems-thinking mindset to improve overall throughput and suggests that increasing throughput outside of constraints does not lead to sustainable improvements. Furthermore, it highlights the necessity for custom reporting capabilities for analysts to meet ad hoc management requests.

Leadership & Management
Related topics:
Continuous Improvement
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Upgrade Your Metrics Ken Furlong 10/24/2016
Ken Furlong https://www.linkedin.com/in/kenfurlong
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Not Started DoneIn Progress Item 3 Item 2 Item 1 Item 6 Item 5 Item 4 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1
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Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13 Item 15 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 16 Item 14 Item 13
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16
Not Started DoneIn Progress Item 3 Item 2 Item 1 Item 6 Item 5 Item 4 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13 Item 15 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 16 Item 14 Item 13
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16
Not Started DoneIn Progress Item 3 Item 2 Item 1 Item 6 Item 5 Item 4 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13 Item 15 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 16 Item 14 Item 13
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16
Not Started DoneIn Progress Item 3 Item 2 Item 1 Item 6 Item 5 Item 4 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10
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Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 14 Item 13 Item 15 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 16 Item 14 Item 13
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Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 7 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16 Item 7
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16 Item 7
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16 Item 7
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16 Item 7
Not Started DoneIn Progress Item 6 Item 5 Item 9 Item 8 Item 12 Item 11 Item 10 Item 3 Item 4 Item 2 Item 1 Item 15 Item 14 Item 13 Item 16 Item 7
Not Started DoneStep 1 Step 2 Step 3 Item 6 Item 5 Item 3 Item 4 Item 2 Item 1 Item 9 Item 8 Item 7 Item 10 Item 12 Item 11 Item 15 Item 14 Item 13 Item 16
Not Started DoneStep 1 Step 2 Step 3 Item 6 Item 5 Item 3 Item 4 Item 2 Item 1 Item 9 Item 8 Item 7 Item 10 Item 12 Item 11 Item 15 Item 14 Item 13 Item 16
Not Started DoneStep 1 Step 2 Step 3 Item 6 Item 5 Item 3 Item 4 Item 2 Item 1 Item 9 Item 8 Item 7 Item 10 Item 12 Item 11 Item 15 Item 14 Item 13 Item 16
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Too much starting
Not enough finishing
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Slow down in Step 1
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Step 2 is now constrained
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Step 3 is now constrained
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Overall throughput is now constrained
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Leading Indicator and Root Cause
Leading Indicator and Root Cause Trailing Indicator
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Increasing throughput other than at the constraint doesn’t improve overall throughput sustainably.
 Work Remaining  Work Completed  Work in Progress (WIP)  Average Cycle Time  Throughput  Leading Indicators  A “Flow” and Systems-Thinking mindset
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Not Started DoneStep 1 Step 2 Step 3 Item 6 Item 5 Item 3 Item 4 Item 2 Item 1Item 9 Item 8 Item 7Item 10 Item 12 Item 11 Item 15 Item 14 Item 13 Item 16
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Not Started DoneStep 1 Step 2 Step 3 Item 6 Item 5 Item 3 Item 4 Item 2 Item 1Item 9 Item 8 Item 7Item 10 Item 12 Item 11 Item 15 Item 14 Item 13 Item 16
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests. X
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests. New Value Add
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests. Bug Fix
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests. Compliance
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Item 8 As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests. Compliance
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution DO NOT add a “Blocked” column to your board so that you can have a blocked band on your CFD.
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution Backlog Step 1 Step 2 Step 3 0 1 1 0 Blockers
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution
 Individual Status  Individual Blockages  Individual Cycle Time  Individual Demand Type  Blockers  Cycle Time Distribution  Demand Type Distribution  Work Remaining  Work Completed  Work in Progress (WIP)  Average Cycle Time  Throughput  Leading Indicators  A “Flow” and Systems-Thinking mindset
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond
• Net Promoter Score ? • Happiness Metric ? • Risk Radar ?
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Upgrade your Metrics: Cumulative Flow Diagrams (CFDs) and Beyond