Urc it summit-2
- 1. Building a Culture of UX Stories from the User Research Center
- 3. User Experience “Every aspect of the user's interaction with a product, service, or company that make up the user's perceptions of the whole.” -UXPA
- 5. Usability & Accessibility Ease of use
- 6. Usability & Accessibility Ease of use No barriers to access
- 7. Why at the library?
- 8. WHO WE ARE HOW WE WORK WHAT WE’VE DONE
- 9. WHO WE ARE HOW WE WORK WHAT WE’VE DONE
- 10. User Research Center (A10)
- 19. WHO WE ARE HOW WE WORK WHAT WE’VE DONE
- 20. CONSULTATIONS
- 21. TRAINING
- 22. EQUIPMENT
- 23. SPACE
- 24. WHO WE ARE HOW WE WORK WHAT WE’VE DONE
- 26. Paper Prototype Testing “Paper prototyping is a technique that consists of creating paper versions of user interfaces in order to enable them to be rapidly designed, simulated and tested.” -Justin Misfud
- 28. Explain the prototype Paper Prototype Testing
- 29. Explain the prototype Paper Prototype Testing Ask about expectations
- 30. Explain the prototype Confirm that labels make sense Ask about expectations Get feedback on content organization Paper Prototype Testing
- 33. Paper Prototype Testing “This is the right amount of content, but it has too many words.”
- 36. Usability Testing Evaluating a product or service by testing it with potential users. Participants will complete tasks while narrating their actions aloud. Observers watch, listen and takes notes.
- 38. Usability Testing What are the most important things someone needs to do on your site?
- 39. Usability Testing What are the most important things someone needs to do on your site? Where do you suspect there are problems? What is confusing?
- 47. Test Fest
- 54. "I think this was a great opportunity and should be available to more students. I'm happy that there are so many resources for students to achieve success.” -Undergraduate participant
- 55. “In working with the URC we were able to put our emergent peer-tutoring platform in front of students. The feedback we received will drive a much better experience for our end users.” -Rob McCarthy, HUIT
- 56. LET’S TALK
- 59. User Research Center bit.ly/harvardlibraryurc libraryux@harvard.edu 617-496-5272 Lamont Library, A10 Amy Deschenes amy_deschenes@harvard.edu @amyhannah