URCI TH Change Request Form
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This document discusses requirements for change request forms at URC Thailand. It begins by outlining the objectives of setting a meeting to discuss IT requirements for business value maps and clarify the change request form fields. It then defines business value maps and outlines what requestors must consider before drafting a request. The key input fields for the change request form are identified. The purpose of the business value map is to show the cost-benefit of the request. Finally, it outlines the protocol for preparing, approving, testing and transporting change requests, including a review of an actual change request form and business value map assessment.
URCI TH Change Request Form
- 1. URC Thailand Change Request forms – Requirements for Business Value Map
- 2. Business Scenario Level 1 © 2012 JG Summit Corporate Information System Objectives • To set a meeting w/ Change Requestors in SAP to discuss the IT requirements for Business Value Map. • To clarify each input fields on the Change Request form. • To clarify the purpose of filling out Business Value Map relative to prioritization of the request. • To understand the IT processing of review/assessment approval & execution of approved Change Request form.
- 3. Business Scenario Level 1 © 2012 JG Summit Corporate Information System 1. Definition of Business Value Map: A method of evaluating a work process in which the time spent on each stage within the process is considered for the value it adds to the end consumer. A time value map plots value- added work, wasted work due to business necessity (such as regulatory compliance, legal review, payroll) and delays. Within this system, positive value appears above the middle line. Everything else is charted below it and is considered waste.
- 4. Business Scenario Level 1 © 2012 JG Summit Corporate Information System Any CRF requestor has to first consider ‘ESSA’ before drafting the request: E– Eliminate S– Standardize S– Simplify A– Automate Note: A Change Request form is a tool that documents the request & raises/triggers an escalation ticket to Information System Division Officer.
- 5. Business Scenario Level 1 © 2012 JG Summit Corporate Information System 2. The following items are identified as key input fields in a Change Request form. And are required to be filled by the requestor:
- 6. Business Scenario Level 1 © 2012 JG Summit Corporate Information System 3. Purpose of Business Value Map: The Business Value Map must be able to show the cost vs. benefit of the request. This can be filled out using the suggested steps below:
- 7. Business Scenario Level 1 © 2012 JG Summit Corporate Information System 4. Change Request forms undergo the following protocol within Information Technology of URC/JGSHI: Preparation and Approval of Change Request Form: 1. User encounters issue and requests first level support 2. First level support (ISD) resolves the issue 3. If cannot be resolved due to system error or program bug, local ISD/user initiates a either an Issue Log or Change Request Form (CRF) 4. User routes CRF for approval 5. Local ISD sends CRF to (ISD-IT Officers) for review and approval 6. Local ISD sends CRF to CIS for execution 7
- 8. Business Scenario Level 1 © 2012 JG Summit Corporate Information System8 Clarification on line items from MT940 customer statement message: Testing in QAS Client: 1. CIS configures and requests for transport to QAS 2. Local ISD transports to QAS 3. User performs user acceptance test. Note that all changes to the system must be accepted and signed off before transport to PRD
- 9. Business Scenario Level 1 © 2012 JG Summit Corporate Information System9 Clarification on line items from MT940 customer statement message: Transport to PRD 500: 1. Local ISD requests for transport to PRD 500. Use the transport request form attached 2. Local ISD requests approval for transport to PRD 500 from Group Manager Solutions: ronald.cantong@jgsummit.com.ph 3. Local ISD sends TR form and signed off UAT form to PH Basis URC_SAP_BASIS@urc.com.ph Note that all transport to PRD 500 (including roles and authorization) must be evidenced by an approved TR form
- 10. Business Scenario Level 1 © 2012 JG Summit Corporate Information System Review of actual sample of Change Request form: Review of Business Value Map assessment: 1. Shift from traditional checks preparation & issuance to electronic payment achieves compliance to new government requirement from Bank Negara. That all businesses/enterprises must process payment using online facilities with their local Malaysian banks. 10 CRF - Cash Managment MY_final.pdf
- 11. Business Scenario Level 1 © 2012 JG Summit Corporate Information System 2. Established a structured approach to review & approval of payment processing. Internal control is embedded through the online uploading, review, approval & release of payments. 3. Permits mobile review & approval of payments to suppliers & affiliates. Leadership (e.g. Bryan M. Go) can now conveniently access www.Maybank2e.com to review details & approve payments. 4. Maybank in honor of good business w/ URC MY waived surcharges/fees for the use of online payments & all other Cash Management tools. 5. Savings has great impact on efficiency over AP Aging & cost of checks issuance, (15MYR per local check). 11
- 12. Business Scenario Level 1 © 2012 JG Summit Corporate Information System Thank You 12