User Profiling and Technology
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The document discusses user profiling and desktop technology options. It defines different types of users including office workers, mobile workers, task workers, and contract workers. It then describes benefits and examples of technology options like virtualization, physical desktops, and access from home. Specific solutions are proposed for different example user types like kiosk workers, task workers, and office workers using combinations of technologies.
User Profiling and Technology
- 1. User Profiling and Desktop Technology OptionsArchitecture & Design Team
- 2. User ProfilingWindows Optimised Desktop Scenarios Assessment Guide defines:- Office WorkerMobile WorkerTask WorkerContract WorkerAccess from Home
- 3. Office WorkerThese users are always connected to the corporate network and expect a rich client experience that can handle the broad range of tasks for which they are responsible. They use applications such as Microsoft Office and various line-of-business (LOB) applications that run on the local computer. These users include analysts, architects, researchers, and doctors.
- 4. Mobile WorkerThese types of users are highly mobile due to travel requirements, and frequently work outside the corporate network. They use a variety of applications that usually run locally on their mobile computer and, therefore, require a rich computing experience. These users need to be able to access applications and data offline, but also carry a higher risk of loss of data if their computer is lost or stolen. These users include sales people and account executives.
- 5. Task WorkerThese users perform a narrow set of tasks and use systems that are connected to the corporate network. Task workers usually do not have a dedicated desktop computer; instead, they leverage a pool of designated computers to access one or a few applications. These users include call-center analysts, warehouse workers, and retail employees.
- 6. Contract WorkerThese users are vendor or contract staff, often software developers, who perform a broad set of activities that require significant access to the local operating system. They work on corporate-owned intellectual property, but might be physically outside the realm of IT control. They typically use applications such as software development suites, testing tools, and project management tools. These users include software developers and contingent staff.
- 7. Access from HomeThis usage scenario is for non-mobile employees who are not able to get to the office and need access to their personalized computer work environment, including applications and data. The IT department needs to ensure that corporate data remains protected and that the computing environment remains well controlled.
- 8. Technology Options (1 of 2)VirtualUser State VirtualisationPresentation VirtualisationApplications VirtualisationClient Hosted Desktop VirtualisationServer Hosted Desktop Virtualisation
- 9. Technology Options (2 of 2)PhysicalOperating SystemLocal Application InstallationSecurityEncryptionRights ManagementNetwork Access Control
- 10. User State VirtualisationBenefits:Data BackupRoaming UsersMigration (hardware / operating system)Technology:Roaming User ProfilesFolder RedirectionClient-side Caching
- 11. Presentation VirtualisationBenefits:Secure Data and ApplicationsAccelerate Application DeploymentRemote Worker AccessibilityTechnology:Windows Server 2008 Terminal ServicesCitrix XenServerIntelligent Access Gateway
- 12. Application VirtualisationBenefits:ProvisioningContinuityAccessibilityCentralised ManagementTechnology:Microsoft Application VirtualisationCitrix XenAppVMware ThinApp
- 13. Client Hosted Desktop VirtualisationBenefits:Legacy Application SupportSecondary Desktop EnvironmentTechnology:Microsoft Virtual PCVMware WorkstationMicrosoft Enterprise Desktop Virtualisation
- 14. Server Hosted Desktop VirtualisationBenefits:SecurityFull Desktop EnvironmentCentrally ManagedProvisioningAccessibilityTechnology:Windows Server 2008 with Hyper-VCitrix XenDesktopVMware ViewConnection Broker
- 15. Operating SystemWindows Vista Enterprise EditionUser Account ControlBitlockerPerformance and Reliability MonitoringSystem Restore
- 18. Example User ProfilingOrganisation WorkersKiosk Worker (e.g. Receptions)Task Worker (e.g. Facilities)Office Worker (e.g. Clerks)Research Worker (e.g. Statisticians)Development Worker (e.g. Technology Directorate)
- 19. Example Solution 1Kiosk WorkerUser State VirtualisationPresentation VirtualisationApplication Virtualisation
- 20. Example Solution 2 Task WorkerUser State VirtualisationPresentation VirtualisationApplication Virtualisation
- 21. Example Solution 3 Office WorkerUser State VirtualisationApplication VirtualisationOperating SystemClient Hosted Desktop Virtualisation