Using ArcGIS Online for Meter Replacement Project
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The document discusses Memphis Light Gas & Water's (MLGW) project to replace electric, gas, and water meters using ArcGIS Online. MLGW wanted to collect digital data and photos during meter installations on iPads to integrate with their systems. They worked with SSP Innovations to develop a solution leveraging MLGW's existing Esri licenses and architecture that met IT requirements. The solution involved collecting location data and photos during installations using an iPhone app, integrating the data into MLGW's GIS and customer information systems, and providing benefits like immediate data availability and easy user adoption.
Using ArcGIS Online for Meter Replacement Project
- 1. Using ArcGIS Online for Meter Replacement Project
- 2. • Introductions • Business Drivers • Solution Overview – Architecture – Automation – Integration • Workflow & User Interface • Business Benefits
- 3. Andrew Jack | Memphis Light Gas & Water • Computer Software Specialist • Information Services Department • With MLGW for 8 years • MLGW Technical Lead for the ArcGIS Online Project Skye Perry | SSP Innovations • Principal Consultant • Esri & Schneider Electric Technical Architect • Utility-Focused ArcGIS Online Specialty Partner • Began work with MLGW in 2008
- 4. Meter Replacement Project for Electric, Gas, & Water Meters • Pilot Scheduled Starting in January 2014 • Pilot included ~60,000 Meters • Touch point at every meter location Wanted to gather digital data during installation • Attribute Information About the Meter • CIS Identifiers • GPS Coordinates • Install Date • Installer Name
- 5. Wanted Up to 6 Pictures at each Meter Location • Old Meter • Empty Socket with Meter Removed • New Meter After Installation Desire to Use Lightweight Devices • Ideally iPads or other Tablets • MLGW already owned 50 iPhones that could be used
- 6. Use New Data To Enable MLGW Processes & Systems • Future Service Visits – Data and pics available in back office prior to site visit/work • Customer Complaint Management – Validate the jobsite at completion of work • Geographic Information System (GIS) – Meter Points added automatically to ArcGIS/ArcFM • Customer Information System (CIS) – Interface to CIS to pass back coordinate information and track completion progress
- 7. Short Timeframe • November 2013 – Targeted Project Start • January 2014 – Ready for Production Pilot MLGW Evaluated Several Different Solutions • Originally Looking at non-GIS solutions – Required New Licensing + Implementation • MLGW GIS/FIS Team Was Consulted – Existing Esri ELA for Licensing – Enterprise Esri Implementation Recently Completed with ArcSDE and ArcGIS Server already in place
- 8. MLGW GIS Team Asked SSP for Options • SSP was just wrapping up a 5 year GIS conversion / rollout • Implemented Enterprise Solution • Familiar with MLGW Team and Processes • ArcGIS Online Expertise at Other Utility Customers Esri Solution Offered: • Leverage Existing Investment in Esri GIS Technology • Licenses covered by ELA • Allows for a very quick implementation
- 9. MLGW IT Dept. Had Stringent Requirements • Would not open outside ports to internal servers • Would not host data in the cloud • Had a complex DMZ (pretty locked down for a DMZ) • Did not want authoritative GIS data available via internet
- 12. Automation – SSP Nightly Batch Suite Weekly Report to Management • Shows meters collected in previous week • Xls spreadsheet emailed to configured list
- 13. Integration to CIS Esri Multiversion Views Used to Expose Data • Electric, Gas, and Water Meter Data • CIS uses Oracle connection to query meters GIS Oracle DB Customer Information System (CIS) select * from sde.agolelectricmeter_vw; select * from sde.agolwatermeter_vw; select * from sde.agolgasmeter_vw; Match on Premise Number NAD 83 Stateplane TN X/Y Latitude, Longitude, etc…
- 14. • Application will be used to capture GPS coordinates for all meters • Installation Pictures will be taken for each service • Can run on iOS, Android or Windows
- 15. Work the Order Order is dispatched using Ventyx Order Routing Application.
- 16. Technician selects what service they are installing
- 17. Premise Number and Service number are entered from the Mobile Dispatch order.
- 18. Technician can collect the point: • By GPS • OR can use the magnifying glass to locate where the meter is on the premise
- 19. Collect multiple images using the iPhone Camera • Existing Meter • Open Socket • New Meter
- 20. Different symbols show service locations for electric, gas and water at each premise
- 21. Click on the service symbol for more information
- 22. Ticket will show pictures of installed meter
- 24. The following key benefits were realized • Project completed in approximately 2 weeks • Low cost to implement = significant ROI • No additional licensing cost • Architecture met IT standards • User adoption was easy via Esri iPhone app • Collected data was accurate • Collected data was immediately available in back office
- 25. Questions? Skye Perry Principal Consultant SSP Innovations skye.perry@sspinnovations.com Andrew Jack Project Technical Lead Memphis Light Gas & Water ajack@mlgw.org
- 26. Using ArcGIS Online for Meter Replacement Project
Editor's Notes
- #2: Memphis Light Gas & Water embarked on a project to replace their legacy electric, gas, and water meters throughout their service territory. As part of the project, MLGW wanted to gather additional data about the new meters as they were installed to enable other processes within the organization including future service visits, customer complaint management, service planning, and of course, GIS. MLGW partnered with SSP Innovations to roll out an ArcGIS Online solution to allow the field crews to collect the GPS location of the meters, some basic attribution and up to 6 pictures detailing the old meter, the empty socket after the meter was removed, and the new meter after the installation was completed. The project was completed in a short two week period and subsequently rolled out to 50 field users via iPhones. This was a fast and successful implementation which allowed MLGW to reap the benefits of the technology with a significant ROI. In this session we will cover the business drivers for the project, the architecture of the solution, and show a demo of the WebMap on an iPhone!
- #4: Andrew and Skye introduce themselves
- #5: Andrew speak to this
- #6: Andrew speak to this
- #7: Andrew speak to this
- #8: Andrew speak to this
- #9: Andrew speak to this and then hand off to Skye at the Esri Solution Offered… Skye can talk about why the Esri solution was recommended.
- #10: Skye will speak to this…
- #11: Skye will review the architecture of the solution including the challenges of the DMZ
- #12: Skye explain final architecture including which servers were already in place and which servers were installed during project.
- #25: Andrew to cover this…
- #26: Open it up for questions…
- #27: Memphis Light Gas & Water embarked on a project to replace their legacy electric, gas, and water meters throughout their service territory. As part of the project, MLGW wanted to gather additional data about the new meters as they were installed to enable other processes within the organization including future service visits, customer complaint management, service planning, and of course, GIS. MLGW partnered with SSP Innovations to roll out an ArcGIS Online solution to allow the field crews to collect the GPS location of the meters, some basic attribution and up to 6 pictures detailing the old meter, the empty socket after the meter was removed, and the new meter after the installation was completed. The project was completed in a short two week period and subsequently rolled out to 50 field users via iPhones. This was a fast and successful implementation which allowed MLGW to reap the benefits of the technology with a significant ROI. In this session we will cover the business drivers for the project, the architecture of the solution, and show a demo of the WebMap on an iPhone!