Using Data For Results And Learning
- 1. OUTCOMES FOR THIS SESSION Agencies identify at least 3 key learnings relevant to their project Agencies identify at least 2 new strategies for using data to manage to results Agencies develop compelling re-applications that tell MHB what their learnings have been and how they are using them to improve their projects and achieve stronger results
- 2. USING DATA FOR RESULTS AND LEARNING Focusing on results, looking for innovations, and learning increases morale and productivity.
- 3. USING LEARNINGS vs. REPORTING REVELATIONS LEARNING A sustained change in behavior. Implies taking responsibility for what is not working and actively implementing a change in course that leads to improvement REVELATION Describing observations regarding new or previously unknown information. Does not imply responsibility and can lead to passing blame. Does not imply any action to change the circumstances
- 4. USE YOUR DATA! Look for learning opportunities Consider what the actual results vs. the projected achievement tells them about what is working and what isn’t. Go back to your original proposal and revisit your consumer, product and milestone assumptions to find clues for course correction. Change what they are doing with consumers, staff and/or intermediaries in an effort to improve actual results. Verify over time that the change has had the intended impact.
- 5. THREE EASY STEPS : CLARIFY ASSUMPTIONS IDENTIFY COURSE CORRECTION(S) ANALYZE BROAD IMPLICATIONS
- 6. CLARIFY ASSUMPTIONS Go back to the original proposal Use the data on the Targetrak reports page Review the assumptions used on the 4caster page
- 7. IDENTIFY COURSE CORRECTION(S) What increased clarity do you have regarding the characteristics of and barriers experienced by your consumers How have your interventions evolved What refinements are needed to your product steps What have you learned about the timing and flow of milestone achievement
- 8. ANALYZE BROAD IMPLICATIONS Operational Staffing Best Practices Budget Adjustments Agency Wide Internal Processes Policy/Procedure Implications Systemic Collaborations Alliances Partnerships
- 9. KEY PRACTICES OF A RESULTS & LEARNING ORGANIZATION Change their mindset from “silo” to holistic Look at customers first & build the program and organization around their needs Share responsibility for success across the organization Increase teamwork - decrease territorial tendencies Increase the potency of managing to results Incorporate quality improvement into the results-management system; instead of as a separate focus and task Use results data as fodder for Marketing and PR