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Kroenke - Using MIS 6th Ed. - Instructor’s Manual
Copyright © 2014 Pearson Education, Inc.
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Processes, Organizations,
and Information Systems
LEARNING OBJECTIVES
1. Describe the basic types of processes.
2. Explain how information systems can improve process quality.
3. Explain how enterprise information systems eliminate the problem of information
silos.
4. Describe how CRM, ERP, and EAI support structured enterprise processes.
5. List the elements of an ERP system.
6. Explain the challenges of implementing new enterprise information systems.
7. Describe how inter-enterprise information systems solve the problems of enterprise
silo.
8. Discuss implications of enterprise systems in the cloud in 2023.
CHAPTER OUTLINE
▪ What are the basic types of processes?
o How do structured processes differ from dynamic processes?
o How do processes vary by organizational scope?
▪ How can information systems improve process quality?
o How can processes be improved?
o How can information systems improve process quality?
▪ How do information systems eliminate the problem of information silos?
o What are the problems of information silos?
o How organizations solve the problems of information silos?
o An enterprise system for patient discharge
▪ How do CRM, ERP, and EAI support enterprise processes?
o The need for business process engineering
o Emergence of enterprise application solutions
o Customer relationship management (CRM)
o Enterprise resource planning (ERP)
o Enterprise application integration (EAI)
▪ What are the elements of an ERP system?
o ERP application programs
o ERP databases
o Business process procedures
o Training and consulting

2
o Industry-specific solutions
o What companies are the major ERP vendors?
▪ What are the challenges of implementing new enterprise information systems?
o Collaborative management
o Requirements gaps
o Transition problems
o Employee resistance
▪ How do inter-enterprise IS solve the problems of enterprise silos?
▪ 2023?
Using MIS InClass 7
Improving the Process of Making Paper Airplanes
1. Discuss the objectives of the assembly line. If you were in charge of an assembly line
like this one, do you think your objectives would be efficiency or effectiveness?
Specify the measures used to monitor progress toward your objective(s).
The objective of this assembly line is focused on effectiveness—the stated goal of the
exercise is to create 20 high-quality paper airplanes. Efficiency (speed) is not a stated
goal.
You may discover that your students try to work quickly and implicitly strive toward
a speedy performance of their tasks. This is because the measures that are included in
the exercise (measuring time elapsed) suggest that efficiency is a goal. This
illustrated the poor fit between the stated goal (effectiveness) and the measures
applied (time = efficiency).
A more useful measure for the stated goal is quality of the final paper airplanes.
Rather than have observers serve as time keepers, they should be used to evaluate the
exactness of the folds in the airplanes, and record the number of airplanes that pass
the quality standards and the number that fail the quality standards. This measure is
much more in line with the explicit goal stated in the exercise.
2. Assume that the WC folding is done by four machines. In that scenario, the second
run uses different software than the first run. Does this new IS improve an activity,
linkage, or control?
This IS would be providing control over the process by enforcing the work rules that
are applied in the second run.
3. Are any data in an information silo on the first or second runs?
The performance of each individual work station is kept separately from the others—
which suggests an information silo.

3
4. Which measure changed most significantly from the first to the second run? Did you
anticipate this? Are other processes with other measures just as subject to change
with a similar minor change in information?
The second run will require more time since the workers’ performance will have to be
more synchronized. A worker at a station with more exacting folds (downstream)
will take more time than the upstream stations; but the upstream stations cannot just
keep folding and filling up their WIP boxes—they must wait until their WIP box is
empty. So there will be more dependency between the stations in the second run and
it will take longer.
5. Were there any controls on the assembly process? Could an IS improve the process
by improving control? On which measure(s) will this improvement appear?
There were no real controls in the first run. Workers simply performed their tasks
until the signal that the 20th
airplane completed was received. In the second run, the
workers’ performance was constrained by the work rules that were applied, but no
real controls were in place. If our stated goal remains effectiveness (quality), the
output of each station could be evaluated for quality before being passed to the next
station. An IS could record the results of the quality inspection at each station and
identify areas where quality performance is weak.
USING YOUR KNOWLEDGE
1. Using the example of your university, give examples of information systems for each
of the three levels of scope shown in Figure 7-4. Describe three departmental
information systems that are likely to duplicate data. Explain how the characteristics
of information systems in Figure 7-4 relate to your examples.
• Departmental – Universities may have several levels of student financial aid
systems that track applications for financial aid, awards of financial aid, and usage
of financial aid awards. Some financial aid may be awarded by individual
academic departments in the university (e.g., accounting, MIS) or the university’s
athletic programs (e.g., football, volleyball). There may also be college-level
systems for administering the awarding of scholarships that are controlled by each
college. A university-level system may exist for administering the awarding of
university-level scholarships. These examples of workgroup systems illustrate
systems that have grown up to serve a specific group of users and that incorporate
specific procedures designed to meet the needs of each group. Each workgroup
understands its own procedures, but probably does not understand the procedures
of other similar systems that serve other workgroups. Even though the systems
deal with monetary awards granted to students, they may be very different from
each other. There will be a significant amount of duplicated data between these
systems, primarily student-related data. Inconsistency of the data can lead to

4
problems. Change of these systems affects the workgroup.
• Enterprise – The employee benefits administration system is used by virtually all
members of the university in some way. Use is formalized and strict procedures
are needed. There should be very little data duplication and difficult to change.
• Inter-enterprise – The systems used by university food service operations to order
supplies for the university food service facilities have many users across multiple
organizations. Problems and problem resolution affect multiple organizations.
It’s difficult to change; coordination amongst independent organizations is
required.
(LO: 1, Learning Outcome: Describe the uses of enterprise systems and enterprise
resource planning, AACSB: Analytic Skills)
2. In your answer to question 1, explain how the three workgroup information systems
create information silos. Describe the kinds of problems that those silos are likely to
cause. Use Figure 7-5 as a guide.
When financial aid / scholarship information systems are developed to serve the
needs of a specific, small group of users, each system will develop with particular
data and procedures pertinent to each group. Academic departments will create
systems for their needs; athletic departments will create systems for their needs, the
colleges will develop systems for their needs, and on and on. These systems are
definitely information silos.
There is no question that these various financial aid / scholarship systems have
significant amounts of data duplication. As a result, data inconsistency is a real
concern. Disjointed processes are very likely because each academic department,
athletic program, and college awards its own scholarships independently of
university-level scholarships, and other types of financial aid may be encompassed in
an entirely separate system. Information will be limited and will not be easily
integrated. Decisions may be very isolated; for example, two colleges might offer
scholarships to a sought-after high school student and may not realize they are
“competing” for the same student, leading to organizational inefficiency. (LO: 3,
Learning Outcome: Describe the uses of enterprise systems and enterprise resource
planning, AACSB: Analytic Skills)
3. Using your answer to question 2, describe an enterprise information system that will
eliminate the silos. Would the implementation of your system require process
reengineering? Explain why or why not.
A comprehensive scholarship and financial aid system could be created that would
utilize a database of shared resources. Academic department, athletic programs, and
colleges would use the system to award their scholarships. At the university level,
scholarships, grants, loans, work-study awards would be awarded and administered.
Because of the shared database, data about students is no longer duplicated in many
places and is much more accessible and accurate. I don’t believe that process-
reengineering would be necessary in this case, but all users of the system will have to

5
change their procedures to conform to the requirements of the new system. (LO: 4,
Learning Outcome: Describe the uses of enterprise systems and enterprise resource
4. Using the patient discharge process in Figure 7-7, explain how the hospital benefits
from an ERP solution. Describe why integration of patient records has advantages
over separated databases. Explain the value of an industry-specific ERP solution to
the hospital.
An integrated ERP solution is very beneficial in the hospital setting. For patient
discharge, the physician can use a discharge application that triggers processing in
other related applications to accomplish all of the notifications outlined in Figure 7-5.
Because the applications use an integrated database, there is little chance of anything
being lost or overlooked. If the discharge should get cancelled later, the integration is
immediately beneficial in notifying the various parties of the change in status. An
ERP solution tailored to a hospital environment is extremely useful because this
organizational setting is unique and has many processes that are not applicable to
other organizational environments. (LO: 5, Learning Outcome: Describe the uses of
enterprise systems and enterprise resource planning, AACSB: Analytic Skills)
5. Consider the PRIDE system. Describe the information silos that exist prior to the
implementation of PRIDE. Summarize problems caused by these silos. Explain how
PRIDE eliminates information silos.
Prior to the implementation of PRIDE, data pertaining to patients, their exercise
prescriptions, and their exercise performance and progress are in information silos.
The physician can prescribe exercise regimens for their patients, but these
prescriptions are transmitted to patients, their families/caregivers, and possibly
personal trainers/health clubs, in paper form. These paper forms are easily lost and so
are not immediately accessible to those who need to see them. If the patient joins a
health club or hires a personal trainer, the health club/personal trainer will have
records of the patient’s exercise performance and progress, but this data is not
available to the physician or family/caregivers. Finally, any exercise performed by
the patient at home may be recorded by the exercise equipment, but this data is not
available to the physician, family/caregivers, or to the health club/personal trainer.
The lack of integrated information means that it is much more difficult to have an
accurate understanding of the patient’s exercise prescription and his/her performance
and progress.
The PRIDE project makes it possible for all of this data to be stored in the cloud and
made available through various applications to the parties that need the information.
Each interested party (physician, patient, family/caregiver, and personal trainer/health
club) will have the ability to add data to the PRIDE and to view the appropriate
information from PRIDE. This will enable a much more comprehensive program of
care for the patient and much more accurate oversight of the patient’s recovery

6
progress. (LO: 3, Learning Outcome: Describe the uses of enterprise systems and
enterprise resource planning, AACSB: Analytic Skills)
6. Google or Bing each of the five vendors in Figure 7-19. In what ways have their
product offerings changed since this text was written? Do those vendors have new
products? Have they made important acquisitions? Have they been acquired? Have
any new companies made important inroads into their market share? Update Figure
7-19 with any important late-breaking news.
Student answers will vary depending on when this exercise is performed. A review of
ERP trends at the end of 2012 found several notable items:
• An increasing interest in ERP SaaS and cloud-based ERP continues eroding the
market share of Tier I ERP vendors such as SAP and Oracle, especially among
small and mid-size customers.
• Best-of-breed solutions will continue to chip away at single-system ERP software.
With more companies moving away from big, single-system ERP deployments,
there will be a continuing opportunity for niche and best-of-breed ERP systems to
capture market share in 2013. Larger ERP vendors will continue to provide more
niche solutions to counter the advent of these smaller cloud providers. Vendors
like Oracle and Infor, with their best-of-breed solution focus, will be better
positioned to respond to customer demand of this type. In addition, look for this
trend to continue driving merger and acquisition activity as more ERP vendors
look for industry solutions to augment their core ERP systems.
• ERP vendors continued their acquisition spree in 2012, such as SAP’s purchase of
Ariba, Oracle’s acquisition of SelectMinds HCM software, and Epicor’s
acquisition of Solarsoft.
7. Using your own knowledge and intuition, how do you think mobile systems and the
cloud will affect ERP solutions? Explain how mobile ERP might benefit the types of
personnel shown in Figure 7-15.
There is no doubt that ERP solutions will be affected by mobile systems and the
cloud. ERP vendors are challenged at this time because their systems are built on
very complex, non-cloud-based architectures. These systems will not be easy to
change, but ERP customers are going to start demanding some of the benefits of
cloud systems and access to ERP systems via mobile devices. Any of the roles in
Figure 7-15 could benefit from mobile ERP, especially the salesperson role. ERP
vendors are currently investing billions of dollars in acquiring companies with
knowledge/solutions in mobile and cloud-based computing. (LO: 8, Learning
Outcome: Describe the uses of enterprise systems and enterprise resource planning,
AACSB: Analytic Skills)

7
COLLABORATION EXERCISE 7
The County Planning Office
1. Explain why the processes in Figure 7-23 and 7-24 are classified as enterprise
processes rather than as departmental processes. Why are these processes not
considered to be interorganizational processes?
These processes span the entire enterprise including several different departments, but
do not span separate organizations. Therefore they are considered enterprise systems,
not departmental and not interorganizational. (LO: 1, Learning Outcome: Describe
the uses of enterprise systems and enterprise resource planning, AACSB: Analytic
Skills)
2. Using Figure 7-8 as an example, redraw Figure 7-23 using an enterprise information
system that processes a shared database. Explain the advantages of this system over
the paper-based system in Figure 7-23.
The process is sequential and each stage can take quite a bit of time. With the old
system, there is no way to know where an application was in the process, and finding
an application sitting in someone’s inbox could be difficult. With the new system, it
will be easy to track the application and know its status, plus it can be routed to the
correct next step immediately. (LO: 5, Learning Outcome: Describe the uses of
enterprise systems and enterprise resource planning, AACSB: Analytic Skills)
3. Using Figure 7-10 as an example, redraw Figure 7-24 using an enterprise
information system that processes a shared database. Explain the advantages of this
system over the paper-based system in Figure 7-24.

8
The advantage of this system over the paper-based system is that there is no expense
to copy the application and send copies to each department for review. The
departments can work simultaneously and can also see the results of the other
departments’ analyses that are recorded in the centralized database. (LO: 5, Learning
Outcome: Describe the uses of enterprise systems and enterprise resource planning,
4. Assuming that the county has just changed from the system in Figure 7-23 to the one
in Figure 7-24, which of your answers in questions 2 and 3 do you think is better?
Justify your answer.
The ability to work simultaneously and also to have access to the results of the other
department’s work tips the balance in favor of the solution in question 3. This
workflow should be more efficient and effective than that shown in question 2. (LO:
5, Learning Outcome: Describe the uses of enterprise systems and enterprise resource
5. Assume your team is in charge of the implementation of the system you recommend in
your answer to question 4. Describe how each of the four challenges discussed in Q5
pertain to this implementation. Explain how your team will deal with those
challenges.
• Collaborative management – There is no single manager of the process so all of
the departments have to coordinate to complete the process. Disputes will have to
be resolved with a collaborative process, which probably does not currently exist.
• Requirements gaps – An enterprise software solution will probably not fit the
needs of this system exactly, so the organization usually must adapt to the
software’s processes.
• Transition problems – Changing to the new system will be challenging to the
organization and will cause some disruption in productivity.

9
• Employee resistance – The employee’s natural resistance to change and fear of
change must be overcome through leadership and training.
CASE STUDY 7
Using the PRIDE Database
1. Explain the advantages of locating the PRIDE database in the cloud. Dr. Flores and
his partners could place it on one of their own servers in the practice. Give reasons
why it would be unwise for them to do so.
It is best to locate the PRIDE database in the cloud so that we are certain that the
database conforms to the service-oriented architecture (SOA) standards. This will
ensure that as the PRIDE system evolves, different development teams can work with
PRIDE easily and effectively. Also, by using SOA standards, cloud resource requests
and releases are handled as needed. (LO: 7, Learning Outcome: Discuss the key
issues involved in managing the components of IT infrastructure, AACSB: Analytic
Skills)
2. Explain the origin of Figures 7-26 and 7-27. What application created each? Where
did the data for constructing the tables in Figure 7-27 arise? Using your intuition and
database knowledge, explain how the relationship between Person and Workout is
defined in Figure 7-26. What coding in Figure 7-26 ensures that every row in
Workout will correspond to some row in Person?
Figure 7-26 was created by Microsoft’s Windows Azure Platform, used to create and
administer SQL Azure cloud databases. The SQL statements needed to create the
Workout table in the PRIDE V1 database are listed. Figure 7-27 was created by
Visual Studio, used to build applications and manage databases. Visual Studio
accessed PRIDE V1 in the cloud, read the database’s metadata, and constructed the
representation of the three tables, fields, and relationships shown in Figure 7-27.
The field PersonID (primary key of the Person table) is a foreign key in the Workout
table and is a required field (not null); therefore, a workout record cannot be added
without a personID in the record. (LO: 7, Learning Outcome: Discuss best practices
for using and managing databases, AACSB: Analytic Skills)
3. Explain how the Store Exercise Prescriptions application in Figure 7-22 will use the
tables shown in Figure 7-28.
The health care professional (who must have a record in the HealthCareProfessional
table, will select a profile from the Profile table (or create a new Profile record) and
will assign that profile to a specific patient (who must have a record in the Person
table), which will create a new record in the ProfilePrescription table. (LO: 7,

10
Learning Outcome: Discuss best practices for using and managing databases,
4. Explain how the Store Exercise Data application in Figure 7-22 will use the tables
shown in Figure 7-28.
The Store Exercise Data application provides a way for data generated by exercise
machines to be stored in the Workout table. To record the workout, a PersonID and
the WorkoutDate must be known in order to create the Workout record. (LO: 7,
Learning Outcome: Discuss best practices for using and managing databases,
5. Explain how the Report Patient Exercise application in Figure 7-22 will use the
tables shown in Figure 7-28.
The Report Patient Exercise application will draw data from potentially all the tables
in Figure 7-28, depending on the report recipient. The purpose of this application is
to provide summaries of the person’s workout performance and may include
information from the exercise prescription given by the health care provider for
comparison purposes. (LO: 7, Learning Outcome: Discuss best practices for using
and managing databases, AACSB: Analytic Skills)
6. Data in the Person table most likely duplicates data in health clubs’ membership
databases as well as data in healthcare providers’ patient databases. Will this
duplication create problems for the health clubs, healthcare providers, and PRIDE
users? If not, say why not. If so, give two examples of problems and suggest ways that
those problems can be solved.
Yes, this duplication of Person data certainly could create problems. For example, if
a person’s address changes, it will be necessary for the correct address to be recorded
in the physician’s patient database, the health club’s database, and the PRIDE
database. If a person lets his membership lapse at the health club, this fact needs to
be reflected in the PRIDE database. In each of these two examples, the best way for
these problems to be solved is to have thought through all the ways in which data
integrity problems could exist between the content of PRIDE and the other
organization’s databases and have clear-cut procedures developed to guide the correct
maintenance of the data in both databases when changes occur. Another way to
prevent this data duplication problem is for health care providers to store their patient
data only in PRIDE and health clubs store their membership data only in PRIDE, but
that solution is unlikely at this stage of PRIDE’s development plus introduces a whole
new array of interorganizational challenges. (LO: 7, Learning Outcome: Discuss best
practices for using and managing databases, AACSB: Analytic Skills)
7. Explain the ways in which the PRIDE database eliminates possible enterprise-level
information silos. Explain ways that it might create another form of information silo.

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Prior to the implementation of PRIDE, data pertaining to patients, their exercise
prescriptions, and their exercise performance and progress are in information silos.
The physician can prescribe exercise regimens for their patients, but these
prescriptions are transmitted to patients, their families/caregivers, and possibly
personal trainers/health clubs, in paper form. These paper forms are easily lost and so
are not immediately accessible to those who need to see them. If the patient joins a
health club or hires a personal trainer, the health club/personal trainer will have
records of the patient’s exercise performance and progress, but this data is not
available to the physician or family/caregivers. Finally, any exercise performed by
the patient at home may be recorded by the exercise equipment, but this data is not
available to the physician, family/caregivers, or to the health club/personal trainer.
The lack of integrated information means that it is much more difficult to have an
accurate understanding of the patient’s exercise prescription and his/her performance
and progress.
The PRIDE project makes it possible for all of this data to be stored in the cloud and
made available through various applications to the parties that need the information.
Each interested party (physician, patient, family/caregiver, and personal trainer/health
club) will have the ability to add data to PRIDE and to view the appropriate
information from PRIDE. This will enable a much more comprehensive program of
care for the patient and much more accurate oversight of the patient’s recovery
progress.
The new information silo created by PRIDE comes from the fact that the PRIDE
system duplicates Person data that is also found in the health care provider’s patient
system and the health club’s membership system. This data duplication may cause
data integrity issues between PRIDE and the other systems of PRIDE constituents.
8. Given what you know so far, do you think the PRIDE system is likely to be
successful? Explain your answer.
Student opinions on this issue will vary. Challenge your students to justify their
opinion and challenge their assumptions. A key element of PRIDE’s success will be
the acceptance of the system by its users (people experiencing cardiac problems).
What proportion of that population will embrace being monitored in the ways
envisioned with PRIDE? (LO: 7, Learning Outcome: Describe the uses of enterprise
systems and enterprise resource planning, AACSB: Reflective Thinking Skills)

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Tarkia (erikseen). Kyllä, kunnian ukko, huuda äänesi sorruksiin,
saat nähdä miten minä kuulen. (Kovaa tarjoten soppaa). Soppa on
aivan kylmää… se on melkein kelpaamatonta… minä annan teille sitä
suuremman annoksen.
Arvid. Olkaa hyvä pitäkää, olkaa hyvä… en huoli.
Tarkia. Se haisee sauhulle… oh, en suinkaan tahtoisi ottaa sinulta.
Arvid. Kiitoksia rehvana…Voit onnitella itseäsi, että olet isä niin
miellyttävälle tyttärelle…. En kuitenkaan tahdo vannoa että sinä se
olet.
Tarkia (erikseen). Tunnen erittäin suuren halun heittää häntä
lautasella. (Huutaa). Petter!
(Petter tulee perältä kantaen ruokalajeja).
Seitsemästoista kohtaus.
Edelliset. Petter.
Tarkia. Ota pois soppa… herramme ei ole lopettanut vielä, mutta
se on yhdentekevä… Mitä sinulla nyt on vielä?
Petter (asettaa vadin pöydälle). Lintupaistia, kaalin kanssa.
Arvid. Lintupaistia, ah, se on hyvää!
Tarkia. Hyvä! (ottaa eteensä). Minä en pidä kaalista, sallikaa
minun tarjota kaali teille, linnun syön itse.

Arvid (nousee). Ei, nyt tämä menee liian pitkälle!
Tarkia (nousten). Vai niin, teidän ei enään ole nälkä. Sitä parempi!
Pikemmin pääsen teistä eroon!… Petter! Sikaaria!… Hieno minulle,
hänelle vaan huonompia… ne ovat hänelle varsin hyvät.
Arvid (vaikeudella, itseään hilliten). Mutta…
Petter (Arvidille). Hän tahtoo vaan teitä koetella… olkaa
varovainen.
Tarkia (erikseen). Koetella?
Petter. Minä sanon hänelle rumempia sanoja kuin niin…
Kuulkaahan!
Tarkia (itsekseen). Jaha annahan kuulla… olenkin utelias
kuulemaan!
Petter (tarjoten sikarilaatikkoa). Kas tässä on sinä vanha hätikkö,
vanha aasi… vanha…
Tarkia (antaen korvapuustin). Ja tässä on sinulle!
Petter (hämillään). Hän myöskin… (Arvidille). Aivan kuin te äsken.
Tarkia (vihoissaan). Vai niin, vai sinä sanot rumempia sanoja vielä!
Vai olen minä vanha hätikkö… vanha aasi… sinä sanot "pidä suusi",
minulle ja jos ei se olisi niiden rahojen tähden jotka olen luvannut
sinulle testamentissani, niin jo aikoja sitten olisit jättänyt minut!
Petter (onnettomana). Hän kuulee!… hän kuulee!..,

Kahdeksastoista kohtaus.
Edelliset. Engla.
Engla (perältä). Mikä täällä on?
Arvid (Tarkialle). Kuuletteko te?
Tarkia. Kyllä minä, piru vie, kuulen! Minä luettelen teille kaikki ne
kohteliaisuudet, joilla olette minua nimittäneet.
Arvid (Englalle). Onko se totta että isänne kuulee?
Engla. Totta, neljännestuntia sitten parannettiin hän ihmeellisellä
tavalla.
Petter (Tarkialle). Ja sitä ette sanoneet minulle?
Tarkia. Mutta nyt sanon sen siaan, että saat muuttaa, ja heti
paikalla!
Arvid (hiljaa Petterille). Minä otan sinut!
Tarkia (hyvin kovaa Arvidille). Ja teille herraseni sanon myös että
saatte mennä.
Engla. Minä pyydän sinua, isä, minä rakastan häntä.
Arvid. Mitä kuulen?… Rakastatteko minua todellakin?
Engla (huudahtaen). Ah!… Te kuulette siis?… (kääntää katseensa
hämillään maahan).

Tarkia. Mitä kuulen?… Hän kuulee!… Vastatkaa herra, ettekö ole
kuuro enään?
Arvid. Minä en ole milloinkaan ollutkaan kuuro muusta kuin
rakkaudesta, herra Tarkia… Alotin ensinnä lauhduttaakseni vihaanne
tullessani ja olen jatkanut päästäkseni teidän vävyksenne.
Tarkia. Minun vävykseni? Senlaisten tyhmyyksien jälkeen kun te
olette minulle sanoneet? Ei milloinkaan!
Arvid. Mutta muistakaahan toki kaikki mitä te olette minulle
sanoneet, herra Tarkia, ja myöntäkää että te itse alotitte… Mutta
siitä huolimatta minä pyydän nöyrimmästi anteeksi.
Tarkia (epäröiden). Otatteko takaisin vanhan kameelin sitten?
Arvid. Otan!… Minä otan sen takasin?… Minä otan sen takasin!
Engla. Mutta isä hyvä, koska se olit sinä kun alotit, ja kun hän
ottaa takaisin vanhan kameelin…
Tarkia (nauraen). No, jos te nyt olette kuulleet kaikki mitä minä
olen sanonut teille, niin… Ha, ha, haa!
Arvid (nauraen). Ja te kaikki mitä minä olen vastannut teille! ha,
ha, haa!
Tarkia (sydämellisesti nauraen). Emme ole kuuroja kumpikaan! ha,
ha, haa!
Engla (nauraa) ha, ha, haa!
Petter (asettautuu Tarkian ja Arvid'in väliin). Eikö hän ole kiltti! ha,
ha, haa! (nauraa hyvin kovaa).

Tarkia. Mitä se on kun sinä sanot? Tahdotko lähteä tiehesi ja
joutuun!
Petter (hiljaa Arvid'ille). Entä rahat?
Arvid (hiljaa). Ne saat hääpäivänäni!

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