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Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
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Structured Processes and
Information Systems
LEARNING OBJECTIVES
1. Describe the basic types of structured processes.
2. Explain how information systems can improve process quality.
3. Explain how enterprise information systems eliminate the problem of information
silos.
4. Describe how CRM, ERP, and EAI support structured enterprise processes.
5. List the elements of an ERP system.
6. Explain the challenges of implementing new enterprise systems.
7. Describe how service oriented architecture (SOA) will impact enterprise information
systems.
8. Discuss implications of SOA-oriented enterprise systems in the cloud in 2022.
CHAPTER OUTLINE
▪ What are the basic types of structured processes?
o How do structured processes differ from dynamic processes?
o How do structured processes vary by scope?
▪ How can information systems improve process quality?
o How can processes be improved?
o How can information systems improve process quality?
▪ How do enterprise systems eliminate the problem of information silos?
o How do information system silos arise?
o What problems do information silos cause?
o How information systems eliminate silos
▪ How do CRM, ERP, and EAI support structured enterprise processes?
o The need for business process engineering
o Emergence of enterprise application solutions
o Customer relationship management (CRM)
o Enterprise resource planning (ERP)
o Enterprise application integration (EAI)
▪ What are the elements of an ERP system?
o ERP application programs
o ERP databases
o Business process procedures
o Training and consulting
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
o Industry-specific solutions
o What companies are the major ERP vendors?
▪ What are the challenges of implementing new enterprise information systems?
o Collaborative management
o Requirements gaps
o Transition problems
o Employee resistance
▪ How will service oriented architecture (SOA) impact enterprise information systems?
o What is SOA?
o Why is SOA important for enterprise systems?
▪ 2022?
Using MIS InClass 7
Improving the Process of Making Paper Airplanes
1. In teams, diagram the process using BPMN symbols such as roles, swimlanes,
activities, and decisions. Name resources assigned to roles.
NOTE TO INSTRUCTORS: Material on business process modeling and BPMN can
be found in Chapter 10 of this textbook.
A sample process model is available in: InClassEx7Part1.pdf
2. Apply the OMIS model to improve this process. Discuss the objectives of the assembly
line. If you were in charge of the assembly line like this one, do you think your
objectives would be efficiency or effectiveness? Specify the measures used to monitor
progress toward your objective(s).
NOTE TO INSTRUCTORS: Material on the OMIS can be found in the Appendix to
this IM chapter.
The objective of this assembly line is focused on effectiveness – the stated goal of the
exercise is to create 20 high-quality paper airplanes. Efficiency (speed) is not a stated
goal.
You may discover that your students try to work quickly and implicitly strive toward
a speedy performance of their tasks. This is because the measures that are included in
the exercise (measuring time elapsed) suggest that efficiency is a goal. This
illustrated the poor fit between the stated goal (effectiveness) and the measures
applied (time – efficiency).
A more useful measure for the stated goal is quality of the final paper airplanes.
Rather than have observers serve as time keepers, they should be used to evaluate the
exactness of the folds in the airplanes, and record the number of airplanes that pass
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
the quality standards and the number that fail the quality standards. This measure is
much more in line with the explicit goal stated in the exercise.
3. Assume that the WC folding is done by four machines. In that scenario, the second
run uses different software than the first run. Does this new IS improve an activity,
linkage, or control?
This IS would be providing control over the process by enforcing the work rules that
are applied in the second run.
4. Are any data in an information silo on the first or second runs?
The performance of each individual work station is kept separately from the others –
which suggests an information silo.
5. Which measure changed most significantly from the first to the second run? Did you
anticipate this? Are other processes with other measures just as subject to change
with a similar minor change in information?
The second run will require more time since the workers’ performance will have to be
more synchronized. A worker at a station with more exacting folds (downstream)
will take more time than the upstream stations; but the upstream stations cannot just
keep folding and filling up their WIP boxes—they must wait until their WIP box is
empty. So there will be more dependency between the stations in the second run and
it will take longer.
6. Were there any controls on the assembly process? Could an IS improve the process
by improving control? On which measure(s) will this improvement appear?
There were no real controls in the first run. Workers simply performed their tasks
until the signal that the 20th
airplane was complete was received. In the second run,
the workers’ performance was constrained by the work rules that were applied, but no
real controls were in place. If our stated goal remains effectiveness (quality), the
output of each station could be evaluated for quality before being passed to the next
station. An IS could record the results of the quality inspection at each station and
identify areas where quality performance is weak.
USING YOUR KNOWLEDGE
1. Using the example of your university, give examples of information systems for each
of the three levels of scope shown in Figure 7-4. Describe three departmental
information systems that are likely to duplicate data. Explain how the characteristics
of information systems in Figure 7-4 relate to your examples.
• Departmental—Universities may have several levels of student financial aid
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
systems that track applications for financial aid, awards of financial aid, and usage
of financial aid awards. Some financial aid may be awarded by individual
academic departments in the university (e.g., accounting, MIS) or the university’s
athletic programs (e.g., football, volleyball). There may also be college-level
systems for administering the awarding of scholarships that are controlled by each
college. A university-level system may exist for administering the awarding of
university-level scholarships. These examples of workgroup systems illustrate
systems that have grown up to serve a specific group of users and that incorporate
specific procedures designed to meet the needs of each group. Each workgroup
understands its own procedures, but probably does not understand the procedures
of other similar systems that serve other workgroups. Even though the systems
deal with monetary awards granted to students, they may be very different from
each other. There will be a significant amount of duplicated data between these
systems, primarily student-related data. Inconsistency of the data can lead to
problems. Change of these systems affects the workgroup.
• Enterprise—The employee benefits administration system is used by virtually all
members of the university in some way. Use is formalized and strict procedures
are needed. There should be very little data duplication and difficult to change.
• Inter-enterprise—The systems used by university food service operations to order
supplies for the university food service facilities have many users across multiple
organizations. Problems and problem resolution affect multiple organizations.
It’s difficult to change; coordination amongst independent organizations is
required.
2. In your answer to question 1, explain how the three departmental information systems
create information silos. Describe the kinds of problems that those silos are likely to
cause. Use Figure 7-8 as a guide.
When financial aid / scholarship information systems are developed to serve the
needs of a specific, small group of users, each system will develop with particular
data and procedures pertinent to each group. Academic departments will create
systems for their needs; athletic departments will create system for their needs, the
colleges will develop systems for their needs, and on and on. These systems are
definitely information silos.
There is no question that these various financial aid / scholarship systems have
significant amounts of data duplication. As a result, data inconsistency is a real
concern. Disjointed processes are very likely because each academic department,
athletic program, and college awards its own scholarships independently of
university-level scholarships, and other types of financial aid may be encompassed in
an entirely separate system. Information will be limited and will not be easily
integrated. Decisions may be very isolated; for example, two colleges might offer
scholarships to a sought-after high school student and may not realize they are
“competing” for the same student, leading to organizational inefficiency.
3. Using your answer to question 2, describe an enterprise information system that will
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
eliminate the silos. Explain whether your information system is more like that in
Figure 7-9 or more like the one in Figure 7-10. Would the implementation of your
system require process reengineering? Explain why or why not.
A comprehensive scholarship and financial aid system could be created that would
utilize a database of shared resources (similar to Figure 7-9). Academic department,
athletic programs, and colleges would use the system to award their scholarships. At
the university level, scholarships, grants, loans, work-study awards would be awarded
and administered. Because of the shared database, data about students is no longer
duplicated in many places and is much more accessible and accurate. I don’t believe
that process-reengineering would be necessary in this case, but all users of the system
will have to change their procedures to conform to the requirements of the new
system.
4. Using the patient discharge process in Figure 7-10, explain how the hospital benefits
from an ERP solution. Describe why integration of patient records has advantages
over separated databases. Explain the value of industry-specific ERP solution to the
hospital.
An integrated ERP solution will be very beneficial in the hospital setting. For patient
discharge, the physician can use a discharge application that triggers processing in
other related applications to accomplish all of the notifications outlined in Figure 7-5.
Because the applications use an integrated database, there is little chance of anything
being lost or overlooked. If the discharge should get cancelled later, the integration is
immediately beneficial in notifying the various parties of the change in status. An
ERP solution tailored to a hospital environment will be extremely useful because this
organizational setting is unique and has many processes that are not applicable to
other organizational environments.
5. Consider the problem at Fox Lake at the start of this chapter. Explain why this
problem was caused by a lack of integration. In what ways would ERP help Fox
Lake? If Fox Lake decided to implement ERP, which vendors are likely to have
suitable products? Do you think you would recommend ERP to Fox Lake? Why or
why not?
The lack of integration leading to this problem came about because there was no
centralized means of reserving or blocking out the use of the rooms and buildings on
the Fox Lake campus. Anne had no way of knowing that Mike planned to conduct
some required maintenance on one of the rooms she uses for weddings because her
room schedule was completely separate from his room schedule. An ERP system
would have had a room scheduling application that both Mike and Anne could use to
reserve rooms and block out rooms needing maintenance. By using the shared
database and shared application, this conflict would never have occurred. Given the
wide range of products offered, I would think that Infor is a good potential vendor of
ERP software for a country club like Fox Lake. My biggest reluctance about
recommending ERP software for Fox Lake is my reservation that the organization is
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
able to adapt to the use of such a product. I don’t see the level of top-management
support that will be necessary, and I don’t believe the users are really ready for the
commitment that is required to successfully implement an ERP product.
6. Google or Bing each of the five vendors in Figure 7-19. In what ways have their
product offerings changed since this text was written? Do those vendors have new
products? Have they made important acquisitions? Have they been acquired? Have
any new companies made important inroads into their market share? Update Figure
7-19 with any important late-breaking news.
As of this writing, there have not been any major changes announced for any of these
five vendors. However, there have been findings that will impact these organizations,
such as this announcement:
“Microsoft Dynamics CRM could be needed by businesses after new research
found that 3.4 percent of global advertising spending will be on mobile marketing.
Berg Insight found that global mobile and marketing revenue will grow from 1.7
billion euros (£1.45 billion) in 2009 to 13.5 billion euros (£11.49 billion) in 2015.
This represents a compound annual growth rate of 41 percent as more firms try
and increase their revenue streams, creating the need for customer relationship
programs such as Microsoft Dynamics CRM.”
Accessed 12/22/11, from www.outsourcery.co.uk/news/?story=mobile-marketing-
rise-by-2015-could-see-firms-use&id=2161.
7. Reread the explanation of SOA in Q7. In your own words, explain how a SOA-
designed ERP system enables ERP customers to better integrate existing and new
company applications into the vendor’s ERP package. Explain how SOA creates an
opportunity for smaller companies to develop and sell ERP-related applications.
SOA-designed ERP systems enable ERP customers to better integrate existing and
new company applications into the vendor’s ERP package because the services in the
ERP package are clearly defined by the data they request and provide. All services
are independent and encapsulated and receive requests in a particular format and
respond in a particular format. Knowing the details of these service structures makes
it easier to integrate new and existing applications. Smaller companies can develop
and sell ERP-related applications that are designed to integrate with the service
architecture of the main ERP product.
COLLABORATION EXERCISE 7
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
The County Planning Office
1. Explain why the processes in Figure 7-25 and 7-26 are classified as enterprise
processes rather than as departmental processes. Why are these processes not
considered to be interorganizational processes?
These processes span the entire enterprise including several different departments, but
do not span separate organizations. Therefore they are considered enterprise systems,
not departmental and not interorganizational.
2. Using Figure 7-8 as an example, redraw Figure 7-25 using an enterprise information
system that processes a shared database. Explain the advantages of this system over
the paper-based system in Figure 7-25.
The process is sequential and each stage can take quite a bit of time. With the old
system, there is no way to know where an application was in the process, and finding
an application sitting in someone’s inbox could be difficult. With the new system, it
will be easy to track the application and know its status, plus it can be routed to the
correct next step immediately.
3. Using Figure 7-10 as an example, redraw Figure 7-26 using an enterprise
information system that processes a shared database. Explain the advantages of this
system over the paper-based system in Figure 7-26.
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
The advantage of this system over the paper-based system is that there is no expense
to copy the application and send copies to each department for review. The
departments can work simultaneously and can also see the results of the other
departments’ analyses that are recorded in the centralized database.
4. Assuming that the county has just changed from the system in Figure 7-25 to the one
in Figure 7-26, which of your answers in questions 2 and 3 do you think is better?
Justify your answer.
The ability to work simultaneously and also to have access to the results of the other
department’s work tips the balance in favor of the solution in question 3. This
workflow should be more efficient and effective than that shown in question 2.
5. Assume your team is in charge of the implementation of the system you recommend in
your answer to question 4. Describe how each of the four challenges discussed in Q5
pertain to this implementation. Explain how your team will deal with those
challenges.
• Collaborative management—There is no single manager of the process so all of
the departments have to coordinate to complete the process. Disputes will have to
be resolved with a collaborative process, which probably does not currently exist.
• Requirements gaps—An enterprise software solution will probably not fit the
needs of this system exactly, so the organization usually must adapt to the
software’s processes.
• Transition problems—Changing to the new system will be challenging to the
organization and will cause some disruption in productivity.
• Employee resistance—The employee’s natural resistance to change and fear of
change must be overcome through leadership and training.
6. Read the Guide on the Flavor of the Month on page 246, if you have not already done
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
so. Assume that person is a key player in the implementation of the new system. How
will your team deal with her?
Regarding the “seen it all before” employee—several key points emerge from her
comments that will help the team. First, she does need to be listened to because she
has a wealth of experience in her job. She will be able to make good contributions to
the process. Second, this project needs to be approached so that the changes are not
just imposed from the outside, but instead reflect real ideas from the people on the
inside. They need to understand what is possible with a centralized, enterprise system,
and then we need to listen to their ideas on how to best utilize that capability in the
actual enterprise.
CASE STUDY 7
Process Cast in Stone
1. Identify the key actors in this scenario. Name their employer (if appropriate) and
describe the role that they play. Include as a key player the operations personnel who
move stones in the warehouse as well as who load stone on the fabricators’ truck.
• Client (makes selection and pays for choice)
• Architect (advises client)
• Specialty architect (e.g., kitchen) employed by architect (advises client)
• Interior designer (advises client)
• Stone salesperson—employed by stone vendor (guides selection and purchase
process)
• Stone operations personnel—employed by stone vendor (move and load stones)
• Stone cutter/polisher—employed by stone fabricator (physically prepares stone
for installation at site)
• Stone mover—employed by stone fabricator (unloads raw stone; moves stone;
loads finished stone into truck for site delivery)
• Stone installer—employed by stone fabricator (unloads stone and installs at final
site location)
2. Using Figure 7-20 as an example, diagram the stone selection process. Classify this
process as a personal, departmental, enterprise, or interenterprise process.
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
This process is a departmental system—the sales activity is described here.
3. The current system is not a paper-based system; it is a stone-based system. Explain
why this is so.
The current system relies on a process that records a stone’s status (available,
reserved, and sold) for each stone. That is why this can be considered a ‘stone-based’
system. There is no centralized way of knowing all available stones, all reserved
stones, or all sold stones without physically reviewing the stone inventory. To find a
given stone’s status, the stone must be looked at physically.
4. Create an enterprise system that uses a shared database. Change the diagram you
created in your answer to question 2 to include this database. (Assume every slab of
stone and every location in the warehouse has a unique identifier). Does the shared
database system solve the problems of the stone-based system? Why or why not?
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Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
The centralized database will make some improvements to the process. It should be
much easier for the salesperson to direct the client and designers to the suitable
available stones because the salesperson can run a query to find the potential stones
and their locations before entering the warehouse. This will prevent the problem of
showing a client a stone that he loves, only to look and see that it is reserved or sold.
Additionally, when the client makes the final selection, the database can be updated
immediately so that other salespeople will know. This improves the flow of
information about each stone’s status. Also, the process of choosing a stone can
automatically trigger an action request to the Stone Operations personnel to schedule
the movement of the stone from the sales area to the loading area in preparation for
shipment to the fabricator.
5. Do you think the customers, designers, and fabricators would prefer the stone-based
system or the database system. Explain.
The efficiencies of this system will be valuable to the customers, designers, and
fabricators. There is better information about the status of stones and this information
is more accessible than under the stone-based system. Less time should be wasted
looking at unavailable stones, and purchased stones should be moved to the fabricator
more quickly. The biggest drawback would occur if the client/designers were just
browsing through stones and wondered about the status of a specific stone. They
wouldn’t be able to check the back of the stone for that information—the salesperson
would have to look up the status in the database.
6. Suppose you manage the stone vendor company. If you implement the system in your
answer to question 4, what problems can you expect? If you do not implement that
system, what problems can you expect? What course of action would you take and
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
why?
If the system with the centralized database is implemented, the salespeople will have
to be trained to utilize the applications to query and update the database. Because
much of the client interaction will have to occur in the stone warehouse, the
salespeople will need mobile devices that can query the stone inventory and record
stone reservations and stone purchases on the spot. If the system is not implemented,
there will continue to be an inefficient system that is subject to information
inaccuracies. If the volume of stone slabs in my organization is large enough that
salespeople cannot easily know the status of every stone in the warehouse, then this
system would be justified. Upscale clients expect efficient and accurate service, and
this system will help the stone vendor provide this.
7. Explain how a knowledge of enterprise systems can help you become a stone slab
client rather than a stone chipper.
Business processes are critical, complex, and dynamic. Enterprise systems provide an
integrated way to enable information to flow throughout the organization, and help
keep the organization’s records up-to-date and accurate. Understanding the way that
an enterprise system links all aspects of the organization together will help students
recognize the value of these systems to organizations and envision their use.
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
IM CHAPTER 7 APPENDIX
The OMIS Model
Figure 5-6 shows three fundamental steps in a process for improving processes. We call this process the
OMIS model, for Objectives, Measures, and Information Systems.
Process Objectives
Each process has one or more objectives. The first step in the OMIS model, as shown in Figure 5-7, is to
specify and, if possible, improve the objectives for the process.
As mentioned earlier, process objectives can be classified as either efficient or effective. For example, the
Sales process at the pizza shop has two objectives. One is an efficiency objective— reduce the time needed
to place an order by phone—and the other is an effectiveness objective—sell to freshman.
Often a process will have unstated objectives. The OMIS model requires that each process have explicitly
stated objectives. At other times, businesspeople may disagree about the objectives, and this step will force
them to resolve these differences. Finally, processes may have stated objectives that are vague or
inappropriate. For example, a vague objective would be to have a great sales process. Inappropriate
objectives are objectives not matched to strategy. If the strategic plan of the pizza shop is to target
freshman, but the only two promotional process objectives are to promote multi-topping pizzas and salad
orders, the promotional process objectives are inappropriate for the stated strategy.
Kroenke - Using MIS 5th Ed. - Instructor’s Manual
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Process Measures
The second step in the OMIS model, as shown in Figure 5-8, is to specify and, if possible, improve how
each objective is measured. Measures, also called metrics, are quantities assigned to attributes. For
example, a measure of the delivery process is the elapsed time from leaving the store until arrival at the
customer’s location. This attribute is measured using the quantity of minutes and seconds.
Some measures are common, others can be unique. Some processes have commonly accepted ways to
measure them, like delivery time for a pizza. Other processes have measures that are created by managers
for that particular process. In either case, the second step of the OMIS model requires that the measures be
clearly identified and improved, if possible.
Selecting and creating measures can be difficult. Many of the objectives of a process are difficult to
quantify. For example, the pizza shop wants to sell to freshmen so that these students become frequent
customers over their time at the university. However, it is hard to know which customers are freshmen. As
a result, the pizza shop decides to measure the number of deliveries to the dorms as an approximation.
Freshmen are not the only dorm residents, but this is the only measure that is available to the pizza shop.
Although measuring dorm sales is clearly not a perfect measure of freshmen sales, the pizza shop owner
realizes that all measures are imperfect to some degree. Einstein once said, “Not everything that can be
counted counts, and not everything that counts can be counted.” When considering measures, recognize
they all have limitations and that the key business challenge is to select the best ones available and to know
their limits.
The best measures are reasonable, accurate, and consistent. A reasonable measure is a measure that is valid
and compelling. It is reasonable to approximate freshmen pizza orders with dorm orders. Accurate
measures are exact and precise. An accurate measure is 26 pizzas, a less accurate one is “more than last
week.” To accurately assess an objective, it may be appropriate to have multiple measures. For example, to
assess selling to freshmen the pizza shop might also record the number of pizzas delivered to campus
during the freshmen orientation weekend. A final characteristic of a good measurement is consistency. A
business should develop measures of processes that are reliable; that is, the measure returns the same value
if the same situation reoccurs. Having specified and improved the stated objectives and measures, we can
now consider how to improve a process with IS. The results of the improvement will be apparent in the
specified measures.
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hour-glass huts, and at the mouth of a shallow stream a long
promontory running far out into the sea. This was Cape Memaitch,—
whither I was bound because the Russians had heard reports of a
United States schooner touching at this point and taking away full
cargoes of ore to San Francisco.
The first question I asked was whether or not it was true that such a
vessel had actually stopped there, and was answered in the
affirmative. A villager offered to guide me to the spot from which the
ore had been taken. I was naturally elated, for there was now a
prospect of finding something that would benefit my employers. The
next morning we started out along the shore. The guide led me to
the face of a sandstone bluff, and said, "Here is the place from which
they took the ore." To say that I was dumfounded would be to put it
mildly. When I had recovered sufficiently to fairly get my breath, I
asked why this stuff had been loaded on the vessel, and the guide
calmly replied that it had been done to keep the ship from turning
over. It appeared that the vessel was a Russian, and not an
American, after all. This place had been a favorite rendezvous for
traders, and the schooner had come to exchange the products of
civilization for the skins offered by the natives. Of course, when the
vessel was unloaded it was necessary to secure ballast, and for this
purpose the sandstone had been brought into requisition. I shrugged
my shoulders, and tried to take it philosophically.
Our next move was to start on the return trip around the head of the
Okhotsk Sea to Kaminaw. We had a beautiful road over the smooth
tundra. Konikly was now leading with "Old Red," and every time we
stopped, the two would fight, for the latter was very loath to share
my affection with Konikly, whom he considered a parvenu.
Killing Deer for Dog Food.
As we were speeding along the beaten track the Koraks would break
out in a wild strain of music; then Snevaydoff would sing one of the
Russian peasant-songs, and occasionally, not to be outdone, I would
give them a few bars of some such touching lyric as "A Hot Time,"
or "After the Ball." Thus we whiled away the long hours on the road.
Every few hours we changed places, letting each team lead in turn,
for only the driver of the head team had any work to do. The others
could even lie down and go to sleep if they wished, for the dogs
drew as steadily and as patiently as mules. It seemed second nature
to them. I used to sit and wonder how they could be trained to
undergo such severe labor. I found out that, when only four months
old, they are put into the hands of the small boys to train. They
make up little teams of pups, with the mother dog, perhaps, as
leader, and bring in water from the neighboring stream or drag in
the firewood. By the time they are a year old they are ready to be
turned over to a grown-up, who hitches up one or two of the young
dogs with some steady old fellows, and it is not long before the
training is complete. This method not only trains the dogs, but it
teaches the boys how to handle them, so that by the time they are
young men they are expert drivers.
After several days of fine going we arrived at Kaminaw, where I
found the Ghijiga magistrate, who had come on his annual collecting
tour. Each of the Koraks pays an annual poll-tax of four and a half
dollars' worth of skins. These are taken to Ghijiga, and there
auctioned off to the highest bidder. All these northern natives pay
this tax, except the Tchuktches, who refuse to pay a cent. I found
the magistrate in one of the huts, reclining on several bearskins, and
kindly and affable as ever. Over him was arranged a sort of canopy
to protect him from particles of dust or dirt that might fall from
between the rafters of the building. He was dressed in his full
regimentals of green and gold, with a sword at his side. He gave me
a fine cup of coffee, and made me take a pound of the fragrant
berry to cheer me on my way in to Ghijiga. I jealously guarded it,
and made the grounds do duty three or four times over till every
particle of the caffein had been extracted.
CHAPTER XV
A PERILOUS SUMMER TRIP
The tundra in summer—Crossing the swift Paran River—Literally
billions of mosquitos—Unique measures of protection
against these pests—Mad race down the Uchingay River on
a raft—Lighting a fire with a pistol—Narrow escape from
drowning—Fronyo proves to be a man of mettle—Pak is
caught stealing from slim supply of provisions and receives
chastisement—Subsisting on wild onions and half-ripe
berries—Help at last.
After a rest of two days we started out on the home stretch toward
Ghijiga, which lay three hundred miles to the southwest. As the
snow was now very soft the wooden runners of our sledges were
useless. The wet snow stuck to them, and made progress almost
impossible. We therefore purchased sets of whalebone runners, cut
from the ribs of the whale, and pared down to a quarter of an inch
in thickness. These strips are pinned to the sledge runners, one
piece overlapping another, and the joints worked down smooth.
These are as good on wet snow as the iced wooden runners are on
dry snow. We made the three hundred miles in four days, which was
doing fairly well, considering the fact that we came back with only
half the number of dogs that we started out with. It is true,
however, that we had made one or two valuable acquisitions in the
dog line, especially Konikly, with whom I became more and more
pleased. We fed the dogs on the best the land could provide, and
kept them on the road from twelve to fourteen hours a day. Our
provisions were, of course, almost gone, and we were coming back
practically as "empties."
In making long trips the natives frequently have to cache a part of
their provisions along the way for use on the return trip. They make
a little scaffold on the stumps of trees or between two or three living
trees. Even though not set up very much above the snow line, the
snow is so deep that by the time summer has melted it away the
goods are high and dry. No one except the owner would ever think
of touching these provisions.
Upon my return I found that the snows were fast melting, and green
tints were beginning to appear on the hillsides. I thought, however,
that there would be enough snow to allow me to take a little run
down the peninsula that lies between the two northern arms of the
Okhotsk Sea in search of a deposit of cinnabar of which I had heard
rumors; but after two days of hard work, urging the dogs over bare
tundra, I gave it up and came back in disgust. By June 1 the snow
was quite gone, except upon the highest hills and in the secluded
nooks where deep drifts had lain. The river was still very high, and
filled with floating ice. The sun was now visible twenty hours out of
the twenty-four.
Expedition on march—"Konikly" in foreground.
I was soon ready for a summer trip. The services of my old friend
Chrisoffsky and half a dozen of his horses were secured, and, taking
along my two Koreans, who had wintered at Ghijiga while I was
making my trip to the shores of Bering Sea, I started out, sitting in
the saddle which had been left in the village thirty years before by
Mr. George Kennan. He was then a leading spirit in the American
Russian Telegraph Company, whose object was to build a line across
Bering Strait and connect the two continents. Of this saddle there
was nothing left but the tree and a little leather on the cantle,
bearing a San Francisco stamp. Mrs. Braggin said that Mr. Kennan
had given it to her when he left; I rigged it up with stirrups and used
it all summer.
Plodding northward, we reached Chrisoffsky's place about bedtime,
soaked with mud and water. The tundra was like a great marsh,
through which we had to flounder. We tried to keep to the beds of
the little creeks in which the water had worn away the moss and
turf. Where this was not possible, we had to wade through almost
bottomless mud. Even though lightly loaded, the horses kept sinking
to the girth, and it was only by sheer hard work that we were able to
average fifteen miles a day. Some days we made only five.
Our objective point was the Uchingay, which means "Red," River. It
is a comparatively small stream, flowing into the Paran, near its
head. The natives had told me that at the head waters of this
stream there were two red mountains where the rocks were filled
with shiny yellow points. This place lay about three hundred miles
north of Ghijiga.
As we neared the foot-hills the trail became better. The tundra was
one mass of brilliant flowers, like the wrecks of rainbows. There
were plants of almost infinite variety, and the ground was like a
great expanse of variegated carpeting. But the flowers! They were
indescribably beautiful. Turning the shoulder of a hill, we would
come upon a broad expanse of solid pink or scarlet, acres in extent,
and this would give way to a blue, a yellow, or a lavender, either in
solid color or in various blends. We enjoyed these beauties of
nature, but, at the same time, did not fail to notice the fine beds of
wild onions, which we pulled and ate with great gusto. We craved
vegetables in summer as keenly as we had craved fat in winter.
Hardly an hour passed that we did not have a shot at a duck or a
goose, and our journey was consequently a continual feast. Konikly
and Howka accompanied us. They lived like princes on the tundra
rats, which swarmed about us. The dogs caught them cleverly, and
after one good shake, bolted them whole. These rodents were the
size of a small house rat.
Across the Tundra.
On June 22 we crossed the high pass leading into the valley of the
Paran River. My aneroid showed an elevation of six thousand feet.
That afternoon we were greeted with a storm of sleet and snow,
which drove us to the shelter of a high precipice, where we stayed
close till the following day. The descent once fairly begun, we soon
came into a more genial atmosphere. Below us in the valley we
could see the heavily wooded banks of the Paran where Chrisoffsky
and his two sons were to leave me with my two Koreans and Fronyo,
the Tunguse guide. That night we camped on the bank of the river.
We were now in the primeval wilderness and had to subsist off the
land. There were fish to catch and there was game to shoot, so
there was little danger of our coming to grief. We had with us some
fish-nets. These were made of horsehair obtained by barter from
Central Siberia. These nets are large enough to hold a good-sized
salmon. By placing them at the mouths of little creeks, and then
scaring the fish down into them, it was not difficult to secure plenty
to eat.
The Paran, even on its upper reaches, was a formidable stream two
hundred yards wide, at this season swollen by melting snows. It was
imperative that we cross this river, for the Uchingay flowed into it
from the other side. Old Chrisoffsky had averred that I would never
get across alive, but I had assured him that I could if there was
timber near by. I had already guaranteed to pay for any horses that
I might lose during the trip. When we came down to the bank of the
river and saw the swift, sullen tide, the old man laughed and said, "I
told you so." I knew that he would be an impediment to me, and
that he would do all he could to prevent my taking the horses
across, so I answered that as it was impossible to cross I would go
into camp and wait for the water to go down. The old gentleman hit
the trail for home the next day, carrying the tale that for once the
American was beaten, and must await the pleasure of the Paran
River. He would have been surprised had he seen us that very night
safely on the other side with our baggage and horses intact. I
confess the crossing was no easy feat, but it had to be done. As the
river narrowed to a gorge with dangerous rapids less than a half
mile below where we stood, I went three miles up the stream,
where I found a lot of dead trees, averaging some ten inches in
thickness. These we felled and cut into twelve-foot lengths, and
bound them together with walrus rope, and thus were provided with
a good raft. The Tunguse with his ax fashioned four rough sweeps,
and we rigged up rowlocks by mortising uprights into the side logs
of the raft.
We first tried, unsuccessfully, to cross by swimming the horses
behind the raft; the animals kept trying to climb upon the raft. So
we put back to shore. Then, making long whips, we drove the
horses into the water at a point where the current set across toward
the other bank. By vigorous whipping we showed the horses that
they were not to be allowed to come back to the shore. They were
swept off their feet, and after one or two attempts to return they
seemed to understand the situation, and set out for the farther
shore, which they reached after being swept about a third of a mile
down-stream. Then we shoved off and arrived without mishap on
the other bank at almost the very spot where the horses had landed,
and we found them quietly eating.
It was now late in June, and the mosquitos had arrived in full force,
though the flies as yet held off. The former pests were so thick that
the air seemed literally filled with them as with flakes of snow in a
heavy storm. The air was resonant with the deep humming sound
from their wings. We all had to wear heavy gauntlet gloves tied
tightly about the arm, and mosquito-hats made after a plan of my
own. The summer before, I had made use of a broad felt hat with
mosquito-net sewed around the rim, and with a draw-string at the
bottom to fasten it at the throat; but this had proved perfectly
useless because the least breath of wind would blow it against my
face, and instantly a hundred mosquitos were at their deadly work.
Besides this the net was continually getting torn in the underbrush;
consequently, I was driven by desperation to invent some better
way. I had with me a small roll of fine wire screen for screening gold
ore. It was "thirty-mesh" (thirty strands to the inch). The night after
we crossed the river I got out this roll of screen and cut out pieces
six inches wide and twelve inches long and sewed them around the
front rims of our hats. I cut up a couple of flour-sacks and sewed the
strong cloth all around below the wire screen and behind the hat,
gathering it with a string at the bottom. Finally I punched a small
hole through the wire for my pipe-stem, and with this piece of armor
on my head I could laugh at the mosquitos, and even succeeded in
drinking tea through the screen.
When we ate we were obliged to make a big smudge and sit in the
smoke, and we slept in our hats and gloves. The special value of the
wire screen became evident a few days later when the flies began to
appear. There was one species of fly so small that it could easily
penetrate the ordinary mosquito-netting, but could not possibly
negotiate this wire screen. The bite of this fly feels like the prick of a
red-hot needle, and two days later each bite becomes a running
sore. The flies are far more to be dreaded than the mosquitos.
Tundra Camp.
The poor horses were simply black with mosquitos, though we
helped them as much as we could by tying branches of leaves to the
saddles and bridles. During the night we provided a good heavy
smudge for the animals to stand in. The horses knew well its value,
and would crowd together into the smoke to escape the cruel stings
of their enemies. At about four o'clock each morning the cool
temperature quieted the mosquitos, and the horses could get two
hours of feeding. At noon, when we lunched, the horses would
crowd in upon us in the smoke, and even though beaten off, would
persistently return. Frequently the camp was pervaded by the smell
of burning hoofs and tails. The dogs suffered less, for their hair
protected them, and at night they would sleep with their faces
buried between their paws so that the mosquitos could not get at
their vulnerable spot.
Having crossed the river, we followed along its eastern bank till we
came to the Uchingay River, and a few days later reached the head
waters of this stream. We saw in the distance the two red
mountains. In the stream I began to find float-rock containing iron
pyrites, and I prospected carefully on all sides, but, with the
exception of a few colors now and then, there was nothing of
interest. When we came near the source of the stream I sunk shafts
to bed-rock. After a thorough examination of the region I was forced
to admit that the trip had been a failure, and prepared to retrace my
steps.
After two days on the return trail, we found the water of the stream
fairly deep, and I determined to make a raft and float down with my
Tunguse guide, examining the outcroppings on either side of the
stream, while the two Koreans took the horses down along the bank.
I estimated that I could go four times as fast as the horses, and that
if I stopped frequently to examine the formations I would arrive at
the crossing of the Paran at about the same time as the Koreans.
So we all went to work and made a raft of light dry sticks, twelve
feet long by about eight inches in diameter. There were twelve sticks
in all, and the raft was about seven feet wide. Fronyo selected three
good pieces of timber and made sweeps, the extra one being for
emergencies. We also had two good stout poles. All our baggage
was loaded on the raft, fastened down securely, and covered with a
tarpaulin. I then divided the food evenly, giving the Koreans their full
share, and telling them to go to the point where we had crossed the
Paran, and that if we did not show up within a certain time to make
their way across the river and return to Ghijiga without us. I gave
Kim the rifle and cartridges, and half the food, which amounted to a
little rice, half a pound of tea, and some hard bread. I also gave him
the fish-net. Fronyo and I kept the shot-gun.
We bade the Koreans good-by, and shoved off into the stream,
which was running like a mill-race. We were kept busy steering the
raft clear of the rocks with which the river was strewn. As yet we
used only the poles. I may as well confess right here that this trip on
the raft was a fearfully hazardous undertaking, for we never knew
what sort of water we had below us; so clumsy was our craft there
was no chance of escape to either bank should danger loom
suddenly ahead. But the hard work we had experienced in making
our way through the tangled woods made us reverse the dictum of
Hamlet, and, rather than bear again the ills we had been through,
we flew to others that we knew not of. The rush and swirl of the
angry waters, the narrow escape from the ragged crest of a reef that
came almost, but not quite, to the surface, and was invisible thirty
feet away, the rush past steep cliffs and flowery banks, all formed
such a delightful contrast to the weary plodding through the forest
that we were willing to welcome almost any dangers for the sake of
the exhilaration of this mad dash down the stream.
The river was only about twenty yards wide at the point where we
embarked upon it, but it broadened rapidly as it was fed by tributary
streams from either side. Now and again the current was divided by
an island, and then came together far below. All went smoothly the
first day, and at four o'clock we tied up to the bank and prepared to
camp. But so great was our difficulty in finding any dry wood that it
was bedtime before we had finished our preparations for the night.
The next morning we made an early start. It was thought that we
must be near the junction of the Uchingay and the Paran. Though a
drizzly, sleety day, it did not dampen our ardor—nor that of the
mosquitos. I had to put on a set of oilskins which greatly hampered
my movements on the raft. The river had now broadened to a
hundred and fifty feet, and was indeed a mighty torrent. We tied up
to the bank frequently to examine the outcroppings.
We had congratulated ourselves upon the ease and rapidity of our
run down-stream, when suddenly we sighted white water below and
knew there was serious trouble ahead. Our raft was so light that
usually it would pass over any obstacles in the bed of the stream or
at most scrape lightly upon them, turn around once or twice, and
then float off into smooth water below. Of course, if the rocks came
above the surface it was an easier matter to go around them. We
managed to pass through these rapids successfully, but immediately
below them we saw that the stream divided into two parts, the
channel to the left appearing to be the better one. We guided our
raft accordingly, and soon found ourselves rushing down a gorge at
railroad speed. The cañon began to "box up" in an ugly manner, and
our pace became so great that we lost control of our little craft.
Sweeping around a bend, we saw that a great tree had been
undermined by the water, and had fallen out over the stream so that
two thirds of the narrow channel was completely blocked. We strove
with might and main to pull the raft to one side in order to evade
disaster, but she might as well have been an ocean steamer for all
the effect of our futile endeavors. We swept under and among the
branches of the tree, and though we hugged the raft as closely as
possible, we were both brushed clean off. I seized a branch and tried
to draw myself up, but the current snatched me away, and I was
swept down-stream. I fought to regain the surface, but could not do
it. My head was fairly bursting, when I felt the current pushing me
up, and suddenly I was shot out of the water and rolled up on a
wooden incline. As soon as I could collect my wits I found, to my
amazement, that I was on the raft again. It had landed against a
rock in a shelving position, with the lower side under the water, and
the water itself had provided, in an almost miraculous manner, the
means which alone could save my life. Almost the first thing I saw
was a hand above the water, grasping the edge of the raft, and
another feeling eagerly for a place to get hold. Poor Fronyo was
under water and evidently far gone. I thrust my arm in up to the
shoulder, and got hold of his hair, and I had little difficulty in
dragging him out and up on the raft. He was almost unconscious. I
took him by the collar and the seat of the pants, and, by pounding
his stomach on the pack, soon relieved him of the water he had
swallowed. Twenty minutes later I was rejoiced to see him quite
himself again, although very weak.
"Kim" in Summer Camp on Tundra.
When he had sufficiently recovered, we began to think of continuing
our eventful journey. The raft was firmly lodged upon the rock, and
the force of the current threatened to break it up at any moment. I
waded into the water on the submerged end of the raft to ease the
pressure on the rock, and then, with levers, we gradually swung her
about until she drifted free of the ledge and went whirling down-
stream.
By good luck we encountered no more obstacles, and soon shot out
into open country; and, in a drenching rain, we pulled up to the
bank and hastened to make preparations for getting dry. Almost
everything we had was soaking wet, but I remembered that among
our impedimenta there was a tin box containing some matches. I
rummaged around and found it, but the matches were too damp to
use. We then hunted everywhere for a piece of flint, but could find
none. As a last resource, I opened my medicine chest and took out a
piece of absorbent cotton. Then we secured some dry chips from the
interior of a log of dead wood. Opening three or four of my revolver
cartridges, I poured out the powder on the absorbent cotton and
then fired a blank shell into it. This manœuver proved successful,
and we soon had a roaring fire. We stood in the smoke and let our
clothes dry while we fought the mosquitos. Now and then we would
make a dash out of our covert to bring wood for the fire. In a couple
of hours we were dry, and, lighting our pipes, we had a good smoke.
We were able to laugh, then, at the ludicrous aspect of what had
been a mighty close shave. Fronyo had done better than I, for he
had not once loosed his hold on the raft; and yet had I not been
swept off and then thrown up on the raft again, there would have
been no one to tell the story.
This Tunguse, Fronyo, was game to the backbone. When it came
time to start out once more on our crazy craft, he crossed himself
devoutly, and followed me without a murmur. He said that if God
willed that he should die on that raft he would die, that was all. If he
did not follow me wherever I went he felt that he would lose caste
with his people and be shamed forever.
That day I shot two sea-gulls which had come far inland to nest.
They were not very savory eating, being tough and insipid. These
birds usually come up into the interior in May, and, until the advent
of the salmon, they have little to eat except berries. Each day they
make a trip down to the coast and back.
All our sugar was melted, and our tea had received a preliminary
steeping; but we dried it out and made it do. The fact is, we were
rather badly off for food. I had only a few paper shells left, and half
of these were damp.
The next morning after our adventure in the gorge we cut loose
from the bank, and, in an hour's time, floated out of the Uchingay
into the Paran, which was a hundred and twenty yards wide, and
carried an immense volume of water. The river was in flood, and was
filled with small islands, which made it difficult to choose a route;
but all went well, and at four o'clock we pulled up to the bank at the
spot where we had first crossed, and where we had agreed to meet
the Koreans. We settled down in camp, expecting to see them on
the following day. That afternoon I had the pleasure of killing a
goose with a brood of little ones. After the mother goose had been
killed the little ones took to a small pond, but were hunted down and
killed in cold blood. It was no time to think of mere sportsmanship,
as the law of self-preservation absorbed our thoughts. Soon we
heard the "honking" of the old male goose. Fronyo took the dead
goose and cleverly set it up with a stick thrust through its neck, and
the other end stuck in the mud at the bottom of the shallow pond.
The old gentleman goose saw his spouse sitting quietly on the water,
and was just settling down near her when, not receiving any answer
to his call, he grew suspicious and started to rise again. I could ill
afford to waste a single cartridge, but I took the risk and fired. The
old fellow came to the ground with a resounding thump. We now
had over twenty pounds of good meat. Of the little goslings we
made a soup, adding a good quantity of wild onions; and it would
have been a dish fit for a king had we possessed a little salt. But our
supply had been melted.
Reindeer Feeding.
The next day we heard a rifle-shot in the woods. This was the signal
agreed upon, and soon Konikly and Howka came running into camp
half famished, and eagerly bolted the bones that we had thrown
aside. We could not waste a cartridge on an answering shot, so
Fronyo went out to meet the Koreans, and soon brought them into
camp, and there followed an interesting interchange of experiences
since we had parted company on the Uchingay. I found that they
had not hoarded their provisions at all, but, with true Korean
improvidence, had eaten up everything. For the morrow they had no
thought. I took a careful inventory of stock, and found that we had
two geese, a little wet rice, some tea, and hard bread. The outlook
was certainly not pleasing, for it would take at least six days to get
within the radius of civilization.
To recross the river we used the same heavy raft that we had
crossed on before, dragging it a mile up-stream before venturing to
embark. The horses knew that they were on the homeward trail, and
breasted the swift tide willingly.
Before starting out to cross the mountains on the way to Ghijiga, it
was imperative that we should supplement our slender stock of food,
for there would be several days during which we could hope to get
very little along the way. With our small fish-net I tried a little arm of
the river, and succeeded in catching two fine harritongas, each
weighing nearly three pounds. They were black on top, with a yellow
belly, and supplied us with a delicious white meat. The dorsal fin
extends from the neck to the tail. It is a favorite dish in Russia,
where it is called the harra. Try as I might, I could catch no more.
I decided that it would be necessary to send Fronyo on ahead with
the best horse and most of the food, with instructions to hurry to
Ghijiga and secure from the magistrate the necessary food, and then
hasten back to our relief. I wanted certain special articles of food,
and as I could not write Russian, and as Fronyo could not be
expected to know the different kinds of foreign food, I was driven to
use the primitive ideographic method. My note to the magistrate,
therefore, consisted of a series of pictures, representing roughly the
things that I wanted and the amount. First came a picture of a
Tunguse leading a pack-horse, and then the "counterfeit
presentment" of a tin of beef, with the number twelve appended.
Then came loaves of bread, with tins of butter following, and a noble
array of other edibles. To my fancy it was the most interesting
procession I had ever witnessed.
Fronyo said that we need have no fear, for if worse came to worst,
we could live on the wild onions and the inside bark of the fir-trees,
which grew here and there among the mountains, while on the
tundra there were plenty of tundra rats—appetizing thought! Of
course, if we had been in any real danger of starvation, we could
have immolated the horses and dogs on the altar of Epicurus, but
we did not propose to do this, except as a last resort.
The wild onion is considered the best cure for the scurvy, and is
eaten eagerly as soon as it begins to appear in the spring. It is said,
though I had no opportunity to see a case, that if scurvy is imminent
and some of the wild garlic is eaten, the body breaks out in an
eruption which passes away in a few days. The onion seems to expel
the germs through the skin by means of this eruption.
The natives strip the birchbark from the trees while it is still green,
and cut it into long threads like vermicelli. On entering a village it is
quite a common sight to see the women cutting up this bark for
food. They ferment the juice of this birchbark and make a mild
alcoholic drink. They also eat the berries of the shad-bush and the
bark of the sallow, a kind of willow.
These people have acquired a remarkable knowledge of the virtues
of various plants. Some of these tribes are accustomed to dip the
points of their arrows into a decoction of a species of ranunculus,
and wounds so inoculated are incurable unless the poison is
immediately drawn out. Even whales, if wounded with these arrows,
come near the shore and expire in dreadful agony.
Fronyo started out at a good pace while we stayed behind to try and
secure more game before hitting the trail across the mountains. We
secured two more fish, and at four o'clock in the afternoon were on
the road, which we kept till ten o'clock. The next morning, after half
a breakfast, we pushed on up the valley through the foothills of the
range that we had to cross, none of us any too cheerful, but all
determined.
That day I discovered some crumbs of bread in Pak's beard, and
investigation showed that he had been making a square meal of a
large portion of our remaining small stock of bread. It may be
pardoned me, under the circumstances, that I drew off and hit him a
good shoulder blow in the left eye, which felled him to the ground.
This proved to be an unfortunate form of punishment, for he was
the Korean who possessed only one good eye, and that was good no
longer. My anger, righteous though it may have been, turned
instantly to solicitude. I blamed myself without measure for my
hasty action, went into camp and founded a hospital on the spot. For
the next twenty-four hours all my energies and resources were
centered on that unhappy eye. I can truly say that I have never hit
anything since without first making sure that the object of my
punishment had a spare eye. Later on my conscience forced me to
give him a silver watch and a new suit of clothes. I rather think the
other Korean envied him that blow when he saw the final result.
To my vast relief the eye healed, and we went on. The third day saw
us over the mountains and crawling across the tundra. We had
thrown away all our bedding and blankets, and each was astride a
horse. On the fourth day we were reduced to wild onions and half-
ripe berries, which induced a violent diarrhea. We came at last to
where sea-gulls were nesting, but they were so shy that we could
not get near them. Konikly had gone on with Fronyo, but we still had
Howka with us, and he was getting fat on the tundra rats. It was to
him, now, that we looked for food. He would make a rush at a sea-
gull, and, as the bird flew from its nest on the tundra, he would
begin to devour the eggs; but we would rush up and drive him off
and secure the loot. The eggs were far gone, and would have been
ready to hatch in another week. We boiled them, and the Koreans
ate the embryonic sea-gulls while I ate the albuminous substance
that still remained. About this time we began to think of sacrificing
one of the horses to the common good, but no one of us was strong
enough to walk, and the horses were therefore spared. The dog we
could not kill, for he was our chief provider.
Three Little Half-caste Russians and Native Nurse, Ghijiga,
Okhotsk Sea.
We plodded on until we were about two days' journey from
Chrisoffsky's house, when one morning I descried, far across the
tundra, a line of some fifteen pack-horses and men. We spurred on
gladly to meet the welcome relief.
I found that half a dozen of the officers and men of the steamer
which my employers had sent for me had come to hunt me up.
Never have I seen such a glorious sight as those well-dressed men
and those loaded horses. The captain dismounted, and I tried to
address him in Russian, but he said, "You forget that I speak
English." Now, it may seem scarcely credible, and yet it is true, that
for a few moments I was almost totally unable to converse with him
in my native tongue. I had not used a word of it in conversation for
fourteen months, and my low physical condition acting on my
nerves, confused my mind, and I spoke a jumble of English, Russian,
and Korak. It was a week before I could talk good, straight English
again.
We camped right where we had been met, and the packs were
opened up immediately. I sat on a sack filled with potatoes, and
watched them bring out coffee, then some bacon, then some fresh
eggs! Then the captain came with a bottle of champagne and
handed me a glass. This I held in one hand, and with the other I
reached down and extracted a potato, and fell to munching it raw,
sipping the champagne between bites, while I watched them build a
fire and prepare the food. It was a feast that I shall never forget.
After it a box of good cigars was circulated, which added the final
touch to my felicity.
When the inner man had been satisfied, I began to think of how the
outer man might be improved upon. My clothes were in rags, my
weight had fallen from one hundred and sixty pounds to one
hundred and fifteen, my beard was long and unkempt, my boots
were in shreds. The good friends had thoughtfully brought along my
steamer trunk, which now lay in one of the tents. I ordered several
kettles of water heated, and stripping behind the tent, I threw the
noisome rags, with all their denizens, as far into the bush as I could,
and then went in and had a glorious tubbing. I got into a suit of soft
flannels, Scotch tweed knickerbockers and a Norfolk jacket, and after
shaving and grooming myself for an hour, the loathsome larva that
had crawled into camp emerged from that tent a bejeweled butterfly.
That delicious moment was worth almost as much as it cost.
Then we made our way back to Ghijiga, where I distributed presents
among my friends, native and foreign, and boarded the steamer for
Vladivostok. I reached that place twelve days later, and gave account
of my travels and explorations. The search for a Siberian Klondike
had been, so far, a failure. This is not the place for a technical
account of my observations in northern Siberia, but this much I may
say: though there may be gold within the radius that I covered, I
satisfied myself that there were no extensive auriferous deposits on
the streams flowing into the Okhotsk Sea near its head, nor in the
beach sands along the shore of Bering Sea, south of the Anadyr
River. But, of course, the whole question was not yet settled, for
there remained the whole stretch of the northeast peninsula, above
the point I had reached, and it turned out that my work was not yet
finished.
CHAPTER XVI
A TEN-THOUSAND-MILE RACE
Persistent rumors of gold in the Tchuktche peninsula—Count
Unarliarsky—I am called to Vladivostok to fit out an
expedition—Our vessel arrives off Indian Point—Charging
through the ice-floes—A meeting with Eskimos—Our
prospecting proves fruitless—We meet the rival expedition
in Plover Bay—Their chagrin—The end.
The winter following my explorations in Northeast Siberia I spent in
the United States, during which time the papers contained frequent
reports of rich finds on the Siberian coast, opposite Cape Nome. The
company that had employed me still believed that there was gold to
be found in this region, and were determined to test the matter
thoroughly. The papers stated that the Russian Government had
granted to Count Unarliarsky the mining rights to the whole
Tchuktche peninsula, which is the extreme northeastern portion of
Siberia, between the Anadyr River and the Arctic Ocean. From St.
Petersburg we learned that the Count must present the papers of his
franchise to the Governor at Anadyr before he could legitimately
take possession. Any claims staked out before that time would be
valid, according to Russian law. In order to present his papers before
the Governor, the Count would have to wait till navigation opened up
late in May, for the town of Anadyr lies far up the river of that name,
and is ice-locked till well into the summer.
Russian Miners.
I received a cablegram to hurry out to Vladivostok, and make ready
to start at an hour's notice. It was the intention of our company to
charter a steamer for four months, and, with thirty Russian miners,
steam with all speed toward the north, make a hasty examination of
the beaches in question, and even though there might be American
miners there (who would be without Government permission), we
were to stake out claims and then hurry to Anadyr and file our
papers before the Governor should have so much as heard of the
existence of the Count. In all this we were well within the law, and,
as our company had already spent a large sum of money in the
work, it was but right to use every legal means to establish a claim
to at least a portion of the field.
Through our agent at St. Petersburg we were kept informed of the
movements of our rivals. Our agent in San Francisco was instructed
to inform me, by cable, as to what steamer the Count chartered, her
speed and equipment. Meanwhile I was busy looking up a vessel,
and after great difficulty, secured the Russian steamer Progress,
Captain Gunderson. I provisioned her for six months, filled her up
with coal enough for five months' steaming, and by June 3
everything was ready. The previous day I had received a cablegram
from San Francisco, stating that the rival expedition, under the
management of Count Bogdanovitch and George D. Roberts, an
American mining engineer, would sail from that port on June 6. Their
speed was ten knots, and they would stop at Nome and one or two
other United States ports. They were in no hurry, and were entirely
in ignorance of our existence. Their boat was the Samoa, a Puget
Sound lumber vessel. We could make eleven knots an hour, and had
a slightly shorter route to follow than they. Furthermore, we knew,
and they did not. We learned that at Plover Bay, on the Russian side,
they were to meet a Russian gun-boat named the Yakut, which
would help to drive away any American miners who might
surreptitiously have opened up claims on the Siberian side. Of these
rumor said that there were some three thousand.
At five o'clock in the afternoon of June 3 we turned our prow
seaward, but, after going a hundred yards, a bolt gave way in the
engine, and we had to lay up for repairs. I chafed at the enforced
delay, but the next morning we were off. Before we had cleared the
entrance of the long, winding bay, we ran into a heavy fog-bank,
and, after feeling our way along for a while, we were obliged to drop
anchor again. When the fog lifted we found that we had passed
within a hundred yards of a rocky promontory, and had escaped only
by good luck. It was not till the next day that we reached the open
sea, and six days later we were riding at anchor in the harbor of
Petropaulovsk. At that point I put off four men to open up a copper
vein that I had located the first time I had passed that way. After
having filled our water-tanks again, we pushed toward the north. In
Bering Sea we found it still cold and foggy, but we kept the vessel up
to her eleven knots, even at the risk of suddenly encountering ice.
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  • 5. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Structured Processes and Information Systems LEARNING OBJECTIVES 1. Describe the basic types of structured processes. 2. Explain how information systems can improve process quality. 3. Explain how enterprise information systems eliminate the problem of information silos. 4. Describe how CRM, ERP, and EAI support structured enterprise processes. 5. List the elements of an ERP system. 6. Explain the challenges of implementing new enterprise systems. 7. Describe how service oriented architecture (SOA) will impact enterprise information systems. 8. Discuss implications of SOA-oriented enterprise systems in the cloud in 2022. CHAPTER OUTLINE ▪ What are the basic types of structured processes? o How do structured processes differ from dynamic processes? o How do structured processes vary by scope? ▪ How can information systems improve process quality? o How can processes be improved? o How can information systems improve process quality? ▪ How do enterprise systems eliminate the problem of information silos? o How do information system silos arise? o What problems do information silos cause? o How information systems eliminate silos ▪ How do CRM, ERP, and EAI support structured enterprise processes? o The need for business process engineering o Emergence of enterprise application solutions o Customer relationship management (CRM) o Enterprise resource planning (ERP) o Enterprise application integration (EAI) ▪ What are the elements of an ERP system? o ERP application programs o ERP databases o Business process procedures o Training and consulting
  • 6. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall o Industry-specific solutions o What companies are the major ERP vendors? ▪ What are the challenges of implementing new enterprise information systems? o Collaborative management o Requirements gaps o Transition problems o Employee resistance ▪ How will service oriented architecture (SOA) impact enterprise information systems? o What is SOA? o Why is SOA important for enterprise systems? ▪ 2022? Using MIS InClass 7 Improving the Process of Making Paper Airplanes 1. In teams, diagram the process using BPMN symbols such as roles, swimlanes, activities, and decisions. Name resources assigned to roles. NOTE TO INSTRUCTORS: Material on business process modeling and BPMN can be found in Chapter 10 of this textbook. A sample process model is available in: InClassEx7Part1.pdf 2. Apply the OMIS model to improve this process. Discuss the objectives of the assembly line. If you were in charge of the assembly line like this one, do you think your objectives would be efficiency or effectiveness? Specify the measures used to monitor progress toward your objective(s). NOTE TO INSTRUCTORS: Material on the OMIS can be found in the Appendix to this IM chapter. The objective of this assembly line is focused on effectiveness – the stated goal of the exercise is to create 20 high-quality paper airplanes. Efficiency (speed) is not a stated goal. You may discover that your students try to work quickly and implicitly strive toward a speedy performance of their tasks. This is because the measures that are included in the exercise (measuring time elapsed) suggest that efficiency is a goal. This illustrated the poor fit between the stated goal (effectiveness) and the measures applied (time – efficiency). A more useful measure for the stated goal is quality of the final paper airplanes. Rather than have observers serve as time keepers, they should be used to evaluate the exactness of the folds in the airplanes, and record the number of airplanes that pass
  • 7. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall the quality standards and the number that fail the quality standards. This measure is much more in line with the explicit goal stated in the exercise. 3. Assume that the WC folding is done by four machines. In that scenario, the second run uses different software than the first run. Does this new IS improve an activity, linkage, or control? This IS would be providing control over the process by enforcing the work rules that are applied in the second run. 4. Are any data in an information silo on the first or second runs? The performance of each individual work station is kept separately from the others – which suggests an information silo. 5. Which measure changed most significantly from the first to the second run? Did you anticipate this? Are other processes with other measures just as subject to change with a similar minor change in information? The second run will require more time since the workers’ performance will have to be more synchronized. A worker at a station with more exacting folds (downstream) will take more time than the upstream stations; but the upstream stations cannot just keep folding and filling up their WIP boxes—they must wait until their WIP box is empty. So there will be more dependency between the stations in the second run and it will take longer. 6. Were there any controls on the assembly process? Could an IS improve the process by improving control? On which measure(s) will this improvement appear? There were no real controls in the first run. Workers simply performed their tasks until the signal that the 20th airplane was complete was received. In the second run, the workers’ performance was constrained by the work rules that were applied, but no real controls were in place. If our stated goal remains effectiveness (quality), the output of each station could be evaluated for quality before being passed to the next station. An IS could record the results of the quality inspection at each station and identify areas where quality performance is weak. USING YOUR KNOWLEDGE 1. Using the example of your university, give examples of information systems for each of the three levels of scope shown in Figure 7-4. Describe three departmental information systems that are likely to duplicate data. Explain how the characteristics of information systems in Figure 7-4 relate to your examples. • Departmental—Universities may have several levels of student financial aid
  • 8. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall systems that track applications for financial aid, awards of financial aid, and usage of financial aid awards. Some financial aid may be awarded by individual academic departments in the university (e.g., accounting, MIS) or the university’s athletic programs (e.g., football, volleyball). There may also be college-level systems for administering the awarding of scholarships that are controlled by each college. A university-level system may exist for administering the awarding of university-level scholarships. These examples of workgroup systems illustrate systems that have grown up to serve a specific group of users and that incorporate specific procedures designed to meet the needs of each group. Each workgroup understands its own procedures, but probably does not understand the procedures of other similar systems that serve other workgroups. Even though the systems deal with monetary awards granted to students, they may be very different from each other. There will be a significant amount of duplicated data between these systems, primarily student-related data. Inconsistency of the data can lead to problems. Change of these systems affects the workgroup. • Enterprise—The employee benefits administration system is used by virtually all members of the university in some way. Use is formalized and strict procedures are needed. There should be very little data duplication and difficult to change. • Inter-enterprise—The systems used by university food service operations to order supplies for the university food service facilities have many users across multiple organizations. Problems and problem resolution affect multiple organizations. It’s difficult to change; coordination amongst independent organizations is required. 2. In your answer to question 1, explain how the three departmental information systems create information silos. Describe the kinds of problems that those silos are likely to cause. Use Figure 7-8 as a guide. When financial aid / scholarship information systems are developed to serve the needs of a specific, small group of users, each system will develop with particular data and procedures pertinent to each group. Academic departments will create systems for their needs; athletic departments will create system for their needs, the colleges will develop systems for their needs, and on and on. These systems are definitely information silos. There is no question that these various financial aid / scholarship systems have significant amounts of data duplication. As a result, data inconsistency is a real concern. Disjointed processes are very likely because each academic department, athletic program, and college awards its own scholarships independently of university-level scholarships, and other types of financial aid may be encompassed in an entirely separate system. Information will be limited and will not be easily integrated. Decisions may be very isolated; for example, two colleges might offer scholarships to a sought-after high school student and may not realize they are “competing” for the same student, leading to organizational inefficiency. 3. Using your answer to question 2, describe an enterprise information system that will
  • 9. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall eliminate the silos. Explain whether your information system is more like that in Figure 7-9 or more like the one in Figure 7-10. Would the implementation of your system require process reengineering? Explain why or why not. A comprehensive scholarship and financial aid system could be created that would utilize a database of shared resources (similar to Figure 7-9). Academic department, athletic programs, and colleges would use the system to award their scholarships. At the university level, scholarships, grants, loans, work-study awards would be awarded and administered. Because of the shared database, data about students is no longer duplicated in many places and is much more accessible and accurate. I don’t believe that process-reengineering would be necessary in this case, but all users of the system will have to change their procedures to conform to the requirements of the new system. 4. Using the patient discharge process in Figure 7-10, explain how the hospital benefits from an ERP solution. Describe why integration of patient records has advantages over separated databases. Explain the value of industry-specific ERP solution to the hospital. An integrated ERP solution will be very beneficial in the hospital setting. For patient discharge, the physician can use a discharge application that triggers processing in other related applications to accomplish all of the notifications outlined in Figure 7-5. Because the applications use an integrated database, there is little chance of anything being lost or overlooked. If the discharge should get cancelled later, the integration is immediately beneficial in notifying the various parties of the change in status. An ERP solution tailored to a hospital environment will be extremely useful because this organizational setting is unique and has many processes that are not applicable to other organizational environments. 5. Consider the problem at Fox Lake at the start of this chapter. Explain why this problem was caused by a lack of integration. In what ways would ERP help Fox Lake? If Fox Lake decided to implement ERP, which vendors are likely to have suitable products? Do you think you would recommend ERP to Fox Lake? Why or why not? The lack of integration leading to this problem came about because there was no centralized means of reserving or blocking out the use of the rooms and buildings on the Fox Lake campus. Anne had no way of knowing that Mike planned to conduct some required maintenance on one of the rooms she uses for weddings because her room schedule was completely separate from his room schedule. An ERP system would have had a room scheduling application that both Mike and Anne could use to reserve rooms and block out rooms needing maintenance. By using the shared database and shared application, this conflict would never have occurred. Given the wide range of products offered, I would think that Infor is a good potential vendor of ERP software for a country club like Fox Lake. My biggest reluctance about recommending ERP software for Fox Lake is my reservation that the organization is
  • 10. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall able to adapt to the use of such a product. I don’t see the level of top-management support that will be necessary, and I don’t believe the users are really ready for the commitment that is required to successfully implement an ERP product. 6. Google or Bing each of the five vendors in Figure 7-19. In what ways have their product offerings changed since this text was written? Do those vendors have new products? Have they made important acquisitions? Have they been acquired? Have any new companies made important inroads into their market share? Update Figure 7-19 with any important late-breaking news. As of this writing, there have not been any major changes announced for any of these five vendors. However, there have been findings that will impact these organizations, such as this announcement: “Microsoft Dynamics CRM could be needed by businesses after new research found that 3.4 percent of global advertising spending will be on mobile marketing. Berg Insight found that global mobile and marketing revenue will grow from 1.7 billion euros (£1.45 billion) in 2009 to 13.5 billion euros (£11.49 billion) in 2015. This represents a compound annual growth rate of 41 percent as more firms try and increase their revenue streams, creating the need for customer relationship programs such as Microsoft Dynamics CRM.” Accessed 12/22/11, from www.outsourcery.co.uk/news/?story=mobile-marketing- rise-by-2015-could-see-firms-use&id=2161. 7. Reread the explanation of SOA in Q7. In your own words, explain how a SOA- designed ERP system enables ERP customers to better integrate existing and new company applications into the vendor’s ERP package. Explain how SOA creates an opportunity for smaller companies to develop and sell ERP-related applications. SOA-designed ERP systems enable ERP customers to better integrate existing and new company applications into the vendor’s ERP package because the services in the ERP package are clearly defined by the data they request and provide. All services are independent and encapsulated and receive requests in a particular format and respond in a particular format. Knowing the details of these service structures makes it easier to integrate new and existing applications. Smaller companies can develop and sell ERP-related applications that are designed to integrate with the service architecture of the main ERP product. COLLABORATION EXERCISE 7
  • 11. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall The County Planning Office 1. Explain why the processes in Figure 7-25 and 7-26 are classified as enterprise processes rather than as departmental processes. Why are these processes not considered to be interorganizational processes? These processes span the entire enterprise including several different departments, but do not span separate organizations. Therefore they are considered enterprise systems, not departmental and not interorganizational. 2. Using Figure 7-8 as an example, redraw Figure 7-25 using an enterprise information system that processes a shared database. Explain the advantages of this system over the paper-based system in Figure 7-25. The process is sequential and each stage can take quite a bit of time. With the old system, there is no way to know where an application was in the process, and finding an application sitting in someone’s inbox could be difficult. With the new system, it will be easy to track the application and know its status, plus it can be routed to the correct next step immediately. 3. Using Figure 7-10 as an example, redraw Figure 7-26 using an enterprise information system that processes a shared database. Explain the advantages of this system over the paper-based system in Figure 7-26.
  • 12. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall The advantage of this system over the paper-based system is that there is no expense to copy the application and send copies to each department for review. The departments can work simultaneously and can also see the results of the other departments’ analyses that are recorded in the centralized database. 4. Assuming that the county has just changed from the system in Figure 7-25 to the one in Figure 7-26, which of your answers in questions 2 and 3 do you think is better? Justify your answer. The ability to work simultaneously and also to have access to the results of the other department’s work tips the balance in favor of the solution in question 3. This workflow should be more efficient and effective than that shown in question 2. 5. Assume your team is in charge of the implementation of the system you recommend in your answer to question 4. Describe how each of the four challenges discussed in Q5 pertain to this implementation. Explain how your team will deal with those challenges. • Collaborative management—There is no single manager of the process so all of the departments have to coordinate to complete the process. Disputes will have to be resolved with a collaborative process, which probably does not currently exist. • Requirements gaps—An enterprise software solution will probably not fit the needs of this system exactly, so the organization usually must adapt to the software’s processes. • Transition problems—Changing to the new system will be challenging to the organization and will cause some disruption in productivity. • Employee resistance—The employee’s natural resistance to change and fear of change must be overcome through leadership and training. 6. Read the Guide on the Flavor of the Month on page 246, if you have not already done
  • 13. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall so. Assume that person is a key player in the implementation of the new system. How will your team deal with her? Regarding the “seen it all before” employee—several key points emerge from her comments that will help the team. First, she does need to be listened to because she has a wealth of experience in her job. She will be able to make good contributions to the process. Second, this project needs to be approached so that the changes are not just imposed from the outside, but instead reflect real ideas from the people on the inside. They need to understand what is possible with a centralized, enterprise system, and then we need to listen to their ideas on how to best utilize that capability in the actual enterprise. CASE STUDY 7 Process Cast in Stone 1. Identify the key actors in this scenario. Name their employer (if appropriate) and describe the role that they play. Include as a key player the operations personnel who move stones in the warehouse as well as who load stone on the fabricators’ truck. • Client (makes selection and pays for choice) • Architect (advises client) • Specialty architect (e.g., kitchen) employed by architect (advises client) • Interior designer (advises client) • Stone salesperson—employed by stone vendor (guides selection and purchase process) • Stone operations personnel—employed by stone vendor (move and load stones) • Stone cutter/polisher—employed by stone fabricator (physically prepares stone for installation at site) • Stone mover—employed by stone fabricator (unloads raw stone; moves stone; loads finished stone into truck for site delivery) • Stone installer—employed by stone fabricator (unloads stone and installs at final site location) 2. Using Figure 7-20 as an example, diagram the stone selection process. Classify this process as a personal, departmental, enterprise, or interenterprise process.
  • 14. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall This process is a departmental system—the sales activity is described here. 3. The current system is not a paper-based system; it is a stone-based system. Explain why this is so. The current system relies on a process that records a stone’s status (available, reserved, and sold) for each stone. That is why this can be considered a ‘stone-based’ system. There is no centralized way of knowing all available stones, all reserved stones, or all sold stones without physically reviewing the stone inventory. To find a given stone’s status, the stone must be looked at physically. 4. Create an enterprise system that uses a shared database. Change the diagram you created in your answer to question 2 to include this database. (Assume every slab of stone and every location in the warehouse has a unique identifier). Does the shared database system solve the problems of the stone-based system? Why or why not?
  • 15. Visit https://testbankbell.com now to explore a rich collection of testbank, solution manual and enjoy exciting offers!
  • 16. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall The centralized database will make some improvements to the process. It should be much easier for the salesperson to direct the client and designers to the suitable available stones because the salesperson can run a query to find the potential stones and their locations before entering the warehouse. This will prevent the problem of showing a client a stone that he loves, only to look and see that it is reserved or sold. Additionally, when the client makes the final selection, the database can be updated immediately so that other salespeople will know. This improves the flow of information about each stone’s status. Also, the process of choosing a stone can automatically trigger an action request to the Stone Operations personnel to schedule the movement of the stone from the sales area to the loading area in preparation for shipment to the fabricator. 5. Do you think the customers, designers, and fabricators would prefer the stone-based system or the database system. Explain. The efficiencies of this system will be valuable to the customers, designers, and fabricators. There is better information about the status of stones and this information is more accessible than under the stone-based system. Less time should be wasted looking at unavailable stones, and purchased stones should be moved to the fabricator more quickly. The biggest drawback would occur if the client/designers were just browsing through stones and wondered about the status of a specific stone. They wouldn’t be able to check the back of the stone for that information—the salesperson would have to look up the status in the database. 6. Suppose you manage the stone vendor company. If you implement the system in your answer to question 4, what problems can you expect? If you do not implement that system, what problems can you expect? What course of action would you take and
  • 17. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall why? If the system with the centralized database is implemented, the salespeople will have to be trained to utilize the applications to query and update the database. Because much of the client interaction will have to occur in the stone warehouse, the salespeople will need mobile devices that can query the stone inventory and record stone reservations and stone purchases on the spot. If the system is not implemented, there will continue to be an inefficient system that is subject to information inaccuracies. If the volume of stone slabs in my organization is large enough that salespeople cannot easily know the status of every stone in the warehouse, then this system would be justified. Upscale clients expect efficient and accurate service, and this system will help the stone vendor provide this. 7. Explain how a knowledge of enterprise systems can help you become a stone slab client rather than a stone chipper. Business processes are critical, complex, and dynamic. Enterprise systems provide an integrated way to enable information to flow throughout the organization, and help keep the organization’s records up-to-date and accurate. Understanding the way that an enterprise system links all aspects of the organization together will help students recognize the value of these systems to organizations and envision their use.
  • 18. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall IM CHAPTER 7 APPENDIX The OMIS Model Figure 5-6 shows three fundamental steps in a process for improving processes. We call this process the OMIS model, for Objectives, Measures, and Information Systems. Process Objectives Each process has one or more objectives. The first step in the OMIS model, as shown in Figure 5-7, is to specify and, if possible, improve the objectives for the process. As mentioned earlier, process objectives can be classified as either efficient or effective. For example, the Sales process at the pizza shop has two objectives. One is an efficiency objective— reduce the time needed to place an order by phone—and the other is an effectiveness objective—sell to freshman. Often a process will have unstated objectives. The OMIS model requires that each process have explicitly stated objectives. At other times, businesspeople may disagree about the objectives, and this step will force them to resolve these differences. Finally, processes may have stated objectives that are vague or inappropriate. For example, a vague objective would be to have a great sales process. Inappropriate objectives are objectives not matched to strategy. If the strategic plan of the pizza shop is to target freshman, but the only two promotional process objectives are to promote multi-topping pizzas and salad orders, the promotional process objectives are inappropriate for the stated strategy.
  • 19. Kroenke - Using MIS 5th Ed. - Instructor’s Manual Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall Process Measures The second step in the OMIS model, as shown in Figure 5-8, is to specify and, if possible, improve how each objective is measured. Measures, also called metrics, are quantities assigned to attributes. For example, a measure of the delivery process is the elapsed time from leaving the store until arrival at the customer’s location. This attribute is measured using the quantity of minutes and seconds. Some measures are common, others can be unique. Some processes have commonly accepted ways to measure them, like delivery time for a pizza. Other processes have measures that are created by managers for that particular process. In either case, the second step of the OMIS model requires that the measures be clearly identified and improved, if possible. Selecting and creating measures can be difficult. Many of the objectives of a process are difficult to quantify. For example, the pizza shop wants to sell to freshmen so that these students become frequent customers over their time at the university. However, it is hard to know which customers are freshmen. As a result, the pizza shop decides to measure the number of deliveries to the dorms as an approximation. Freshmen are not the only dorm residents, but this is the only measure that is available to the pizza shop. Although measuring dorm sales is clearly not a perfect measure of freshmen sales, the pizza shop owner realizes that all measures are imperfect to some degree. Einstein once said, “Not everything that can be counted counts, and not everything that counts can be counted.” When considering measures, recognize they all have limitations and that the key business challenge is to select the best ones available and to know their limits. The best measures are reasonable, accurate, and consistent. A reasonable measure is a measure that is valid and compelling. It is reasonable to approximate freshmen pizza orders with dorm orders. Accurate measures are exact and precise. An accurate measure is 26 pizzas, a less accurate one is “more than last week.” To accurately assess an objective, it may be appropriate to have multiple measures. For example, to assess selling to freshmen the pizza shop might also record the number of pizzas delivered to campus during the freshmen orientation weekend. A final characteristic of a good measurement is consistency. A business should develop measures of processes that are reliable; that is, the measure returns the same value if the same situation reoccurs. Having specified and improved the stated objectives and measures, we can now consider how to improve a process with IS. The results of the improvement will be apparent in the specified measures.
  • 20. Other documents randomly have different content
  • 21. hour-glass huts, and at the mouth of a shallow stream a long promontory running far out into the sea. This was Cape Memaitch,— whither I was bound because the Russians had heard reports of a United States schooner touching at this point and taking away full cargoes of ore to San Francisco. The first question I asked was whether or not it was true that such a vessel had actually stopped there, and was answered in the affirmative. A villager offered to guide me to the spot from which the ore had been taken. I was naturally elated, for there was now a prospect of finding something that would benefit my employers. The next morning we started out along the shore. The guide led me to the face of a sandstone bluff, and said, "Here is the place from which they took the ore." To say that I was dumfounded would be to put it mildly. When I had recovered sufficiently to fairly get my breath, I asked why this stuff had been loaded on the vessel, and the guide calmly replied that it had been done to keep the ship from turning over. It appeared that the vessel was a Russian, and not an American, after all. This place had been a favorite rendezvous for traders, and the schooner had come to exchange the products of civilization for the skins offered by the natives. Of course, when the vessel was unloaded it was necessary to secure ballast, and for this purpose the sandstone had been brought into requisition. I shrugged my shoulders, and tried to take it philosophically. Our next move was to start on the return trip around the head of the Okhotsk Sea to Kaminaw. We had a beautiful road over the smooth tundra. Konikly was now leading with "Old Red," and every time we stopped, the two would fight, for the latter was very loath to share my affection with Konikly, whom he considered a parvenu.
  • 22. Killing Deer for Dog Food. As we were speeding along the beaten track the Koraks would break out in a wild strain of music; then Snevaydoff would sing one of the Russian peasant-songs, and occasionally, not to be outdone, I would give them a few bars of some such touching lyric as "A Hot Time," or "After the Ball." Thus we whiled away the long hours on the road. Every few hours we changed places, letting each team lead in turn, for only the driver of the head team had any work to do. The others could even lie down and go to sleep if they wished, for the dogs drew as steadily and as patiently as mules. It seemed second nature to them. I used to sit and wonder how they could be trained to undergo such severe labor. I found out that, when only four months old, they are put into the hands of the small boys to train. They make up little teams of pups, with the mother dog, perhaps, as leader, and bring in water from the neighboring stream or drag in the firewood. By the time they are a year old they are ready to be turned over to a grown-up, who hitches up one or two of the young dogs with some steady old fellows, and it is not long before the
  • 23. training is complete. This method not only trains the dogs, but it teaches the boys how to handle them, so that by the time they are young men they are expert drivers. After several days of fine going we arrived at Kaminaw, where I found the Ghijiga magistrate, who had come on his annual collecting tour. Each of the Koraks pays an annual poll-tax of four and a half dollars' worth of skins. These are taken to Ghijiga, and there auctioned off to the highest bidder. All these northern natives pay this tax, except the Tchuktches, who refuse to pay a cent. I found the magistrate in one of the huts, reclining on several bearskins, and kindly and affable as ever. Over him was arranged a sort of canopy to protect him from particles of dust or dirt that might fall from between the rafters of the building. He was dressed in his full regimentals of green and gold, with a sword at his side. He gave me a fine cup of coffee, and made me take a pound of the fragrant berry to cheer me on my way in to Ghijiga. I jealously guarded it, and made the grounds do duty three or four times over till every particle of the caffein had been extracted.
  • 24. CHAPTER XV A PERILOUS SUMMER TRIP The tundra in summer—Crossing the swift Paran River—Literally billions of mosquitos—Unique measures of protection against these pests—Mad race down the Uchingay River on a raft—Lighting a fire with a pistol—Narrow escape from drowning—Fronyo proves to be a man of mettle—Pak is caught stealing from slim supply of provisions and receives chastisement—Subsisting on wild onions and half-ripe berries—Help at last. After a rest of two days we started out on the home stretch toward Ghijiga, which lay three hundred miles to the southwest. As the snow was now very soft the wooden runners of our sledges were useless. The wet snow stuck to them, and made progress almost impossible. We therefore purchased sets of whalebone runners, cut from the ribs of the whale, and pared down to a quarter of an inch in thickness. These strips are pinned to the sledge runners, one piece overlapping another, and the joints worked down smooth. These are as good on wet snow as the iced wooden runners are on dry snow. We made the three hundred miles in four days, which was doing fairly well, considering the fact that we came back with only half the number of dogs that we started out with. It is true, however, that we had made one or two valuable acquisitions in the dog line, especially Konikly, with whom I became more and more pleased. We fed the dogs on the best the land could provide, and kept them on the road from twelve to fourteen hours a day. Our provisions were, of course, almost gone, and we were coming back practically as "empties."
  • 25. In making long trips the natives frequently have to cache a part of their provisions along the way for use on the return trip. They make a little scaffold on the stumps of trees or between two or three living trees. Even though not set up very much above the snow line, the snow is so deep that by the time summer has melted it away the goods are high and dry. No one except the owner would ever think of touching these provisions. Upon my return I found that the snows were fast melting, and green tints were beginning to appear on the hillsides. I thought, however, that there would be enough snow to allow me to take a little run down the peninsula that lies between the two northern arms of the Okhotsk Sea in search of a deposit of cinnabar of which I had heard rumors; but after two days of hard work, urging the dogs over bare tundra, I gave it up and came back in disgust. By June 1 the snow was quite gone, except upon the highest hills and in the secluded nooks where deep drifts had lain. The river was still very high, and filled with floating ice. The sun was now visible twenty hours out of the twenty-four.
  • 26. Expedition on march—"Konikly" in foreground. I was soon ready for a summer trip. The services of my old friend Chrisoffsky and half a dozen of his horses were secured, and, taking along my two Koreans, who had wintered at Ghijiga while I was making my trip to the shores of Bering Sea, I started out, sitting in the saddle which had been left in the village thirty years before by Mr. George Kennan. He was then a leading spirit in the American Russian Telegraph Company, whose object was to build a line across Bering Strait and connect the two continents. Of this saddle there was nothing left but the tree and a little leather on the cantle, bearing a San Francisco stamp. Mrs. Braggin said that Mr. Kennan had given it to her when he left; I rigged it up with stirrups and used it all summer. Plodding northward, we reached Chrisoffsky's place about bedtime, soaked with mud and water. The tundra was like a great marsh,
  • 27. through which we had to flounder. We tried to keep to the beds of the little creeks in which the water had worn away the moss and turf. Where this was not possible, we had to wade through almost bottomless mud. Even though lightly loaded, the horses kept sinking to the girth, and it was only by sheer hard work that we were able to average fifteen miles a day. Some days we made only five. Our objective point was the Uchingay, which means "Red," River. It is a comparatively small stream, flowing into the Paran, near its head. The natives had told me that at the head waters of this stream there were two red mountains where the rocks were filled with shiny yellow points. This place lay about three hundred miles north of Ghijiga. As we neared the foot-hills the trail became better. The tundra was one mass of brilliant flowers, like the wrecks of rainbows. There were plants of almost infinite variety, and the ground was like a great expanse of variegated carpeting. But the flowers! They were indescribably beautiful. Turning the shoulder of a hill, we would come upon a broad expanse of solid pink or scarlet, acres in extent, and this would give way to a blue, a yellow, or a lavender, either in solid color or in various blends. We enjoyed these beauties of nature, but, at the same time, did not fail to notice the fine beds of wild onions, which we pulled and ate with great gusto. We craved vegetables in summer as keenly as we had craved fat in winter. Hardly an hour passed that we did not have a shot at a duck or a goose, and our journey was consequently a continual feast. Konikly and Howka accompanied us. They lived like princes on the tundra rats, which swarmed about us. The dogs caught them cleverly, and after one good shake, bolted them whole. These rodents were the size of a small house rat.
  • 28. Across the Tundra. On June 22 we crossed the high pass leading into the valley of the Paran River. My aneroid showed an elevation of six thousand feet. That afternoon we were greeted with a storm of sleet and snow, which drove us to the shelter of a high precipice, where we stayed close till the following day. The descent once fairly begun, we soon came into a more genial atmosphere. Below us in the valley we could see the heavily wooded banks of the Paran where Chrisoffsky and his two sons were to leave me with my two Koreans and Fronyo, the Tunguse guide. That night we camped on the bank of the river. We were now in the primeval wilderness and had to subsist off the land. There were fish to catch and there was game to shoot, so there was little danger of our coming to grief. We had with us some fish-nets. These were made of horsehair obtained by barter from Central Siberia. These nets are large enough to hold a good-sized
  • 29. salmon. By placing them at the mouths of little creeks, and then scaring the fish down into them, it was not difficult to secure plenty to eat. The Paran, even on its upper reaches, was a formidable stream two hundred yards wide, at this season swollen by melting snows. It was imperative that we cross this river, for the Uchingay flowed into it from the other side. Old Chrisoffsky had averred that I would never get across alive, but I had assured him that I could if there was timber near by. I had already guaranteed to pay for any horses that I might lose during the trip. When we came down to the bank of the river and saw the swift, sullen tide, the old man laughed and said, "I told you so." I knew that he would be an impediment to me, and that he would do all he could to prevent my taking the horses across, so I answered that as it was impossible to cross I would go into camp and wait for the water to go down. The old gentleman hit the trail for home the next day, carrying the tale that for once the American was beaten, and must await the pleasure of the Paran River. He would have been surprised had he seen us that very night safely on the other side with our baggage and horses intact. I confess the crossing was no easy feat, but it had to be done. As the river narrowed to a gorge with dangerous rapids less than a half mile below where we stood, I went three miles up the stream, where I found a lot of dead trees, averaging some ten inches in thickness. These we felled and cut into twelve-foot lengths, and bound them together with walrus rope, and thus were provided with a good raft. The Tunguse with his ax fashioned four rough sweeps, and we rigged up rowlocks by mortising uprights into the side logs of the raft. We first tried, unsuccessfully, to cross by swimming the horses behind the raft; the animals kept trying to climb upon the raft. So we put back to shore. Then, making long whips, we drove the horses into the water at a point where the current set across toward the other bank. By vigorous whipping we showed the horses that they were not to be allowed to come back to the shore. They were
  • 30. swept off their feet, and after one or two attempts to return they seemed to understand the situation, and set out for the farther shore, which they reached after being swept about a third of a mile down-stream. Then we shoved off and arrived without mishap on the other bank at almost the very spot where the horses had landed, and we found them quietly eating. It was now late in June, and the mosquitos had arrived in full force, though the flies as yet held off. The former pests were so thick that the air seemed literally filled with them as with flakes of snow in a heavy storm. The air was resonant with the deep humming sound from their wings. We all had to wear heavy gauntlet gloves tied tightly about the arm, and mosquito-hats made after a plan of my own. The summer before, I had made use of a broad felt hat with mosquito-net sewed around the rim, and with a draw-string at the bottom to fasten it at the throat; but this had proved perfectly useless because the least breath of wind would blow it against my face, and instantly a hundred mosquitos were at their deadly work. Besides this the net was continually getting torn in the underbrush; consequently, I was driven by desperation to invent some better way. I had with me a small roll of fine wire screen for screening gold ore. It was "thirty-mesh" (thirty strands to the inch). The night after we crossed the river I got out this roll of screen and cut out pieces six inches wide and twelve inches long and sewed them around the front rims of our hats. I cut up a couple of flour-sacks and sewed the strong cloth all around below the wire screen and behind the hat, gathering it with a string at the bottom. Finally I punched a small hole through the wire for my pipe-stem, and with this piece of armor on my head I could laugh at the mosquitos, and even succeeded in drinking tea through the screen. When we ate we were obliged to make a big smudge and sit in the smoke, and we slept in our hats and gloves. The special value of the wire screen became evident a few days later when the flies began to appear. There was one species of fly so small that it could easily penetrate the ordinary mosquito-netting, but could not possibly
  • 31. negotiate this wire screen. The bite of this fly feels like the prick of a red-hot needle, and two days later each bite becomes a running sore. The flies are far more to be dreaded than the mosquitos. Tundra Camp. The poor horses were simply black with mosquitos, though we helped them as much as we could by tying branches of leaves to the saddles and bridles. During the night we provided a good heavy smudge for the animals to stand in. The horses knew well its value, and would crowd together into the smoke to escape the cruel stings of their enemies. At about four o'clock each morning the cool temperature quieted the mosquitos, and the horses could get two hours of feeding. At noon, when we lunched, the horses would crowd in upon us in the smoke, and even though beaten off, would persistently return. Frequently the camp was pervaded by the smell of burning hoofs and tails. The dogs suffered less, for their hair
  • 32. protected them, and at night they would sleep with their faces buried between their paws so that the mosquitos could not get at their vulnerable spot. Having crossed the river, we followed along its eastern bank till we came to the Uchingay River, and a few days later reached the head waters of this stream. We saw in the distance the two red mountains. In the stream I began to find float-rock containing iron pyrites, and I prospected carefully on all sides, but, with the exception of a few colors now and then, there was nothing of interest. When we came near the source of the stream I sunk shafts to bed-rock. After a thorough examination of the region I was forced to admit that the trip had been a failure, and prepared to retrace my steps. After two days on the return trail, we found the water of the stream fairly deep, and I determined to make a raft and float down with my Tunguse guide, examining the outcroppings on either side of the stream, while the two Koreans took the horses down along the bank. I estimated that I could go four times as fast as the horses, and that if I stopped frequently to examine the formations I would arrive at the crossing of the Paran at about the same time as the Koreans. So we all went to work and made a raft of light dry sticks, twelve feet long by about eight inches in diameter. There were twelve sticks in all, and the raft was about seven feet wide. Fronyo selected three good pieces of timber and made sweeps, the extra one being for emergencies. We also had two good stout poles. All our baggage was loaded on the raft, fastened down securely, and covered with a tarpaulin. I then divided the food evenly, giving the Koreans their full share, and telling them to go to the point where we had crossed the Paran, and that if we did not show up within a certain time to make their way across the river and return to Ghijiga without us. I gave Kim the rifle and cartridges, and half the food, which amounted to a little rice, half a pound of tea, and some hard bread. I also gave him the fish-net. Fronyo and I kept the shot-gun.
  • 33. We bade the Koreans good-by, and shoved off into the stream, which was running like a mill-race. We were kept busy steering the raft clear of the rocks with which the river was strewn. As yet we used only the poles. I may as well confess right here that this trip on the raft was a fearfully hazardous undertaking, for we never knew what sort of water we had below us; so clumsy was our craft there was no chance of escape to either bank should danger loom suddenly ahead. But the hard work we had experienced in making our way through the tangled woods made us reverse the dictum of Hamlet, and, rather than bear again the ills we had been through, we flew to others that we knew not of. The rush and swirl of the angry waters, the narrow escape from the ragged crest of a reef that came almost, but not quite, to the surface, and was invisible thirty feet away, the rush past steep cliffs and flowery banks, all formed such a delightful contrast to the weary plodding through the forest that we were willing to welcome almost any dangers for the sake of the exhilaration of this mad dash down the stream. The river was only about twenty yards wide at the point where we embarked upon it, but it broadened rapidly as it was fed by tributary streams from either side. Now and again the current was divided by an island, and then came together far below. All went smoothly the first day, and at four o'clock we tied up to the bank and prepared to camp. But so great was our difficulty in finding any dry wood that it was bedtime before we had finished our preparations for the night. The next morning we made an early start. It was thought that we must be near the junction of the Uchingay and the Paran. Though a drizzly, sleety day, it did not dampen our ardor—nor that of the mosquitos. I had to put on a set of oilskins which greatly hampered my movements on the raft. The river had now broadened to a hundred and fifty feet, and was indeed a mighty torrent. We tied up to the bank frequently to examine the outcroppings. We had congratulated ourselves upon the ease and rapidity of our run down-stream, when suddenly we sighted white water below and knew there was serious trouble ahead. Our raft was so light that
  • 34. usually it would pass over any obstacles in the bed of the stream or at most scrape lightly upon them, turn around once or twice, and then float off into smooth water below. Of course, if the rocks came above the surface it was an easier matter to go around them. We managed to pass through these rapids successfully, but immediately below them we saw that the stream divided into two parts, the channel to the left appearing to be the better one. We guided our raft accordingly, and soon found ourselves rushing down a gorge at railroad speed. The cañon began to "box up" in an ugly manner, and our pace became so great that we lost control of our little craft. Sweeping around a bend, we saw that a great tree had been undermined by the water, and had fallen out over the stream so that two thirds of the narrow channel was completely blocked. We strove with might and main to pull the raft to one side in order to evade disaster, but she might as well have been an ocean steamer for all the effect of our futile endeavors. We swept under and among the branches of the tree, and though we hugged the raft as closely as possible, we were both brushed clean off. I seized a branch and tried to draw myself up, but the current snatched me away, and I was swept down-stream. I fought to regain the surface, but could not do it. My head was fairly bursting, when I felt the current pushing me up, and suddenly I was shot out of the water and rolled up on a wooden incline. As soon as I could collect my wits I found, to my amazement, that I was on the raft again. It had landed against a rock in a shelving position, with the lower side under the water, and the water itself had provided, in an almost miraculous manner, the means which alone could save my life. Almost the first thing I saw was a hand above the water, grasping the edge of the raft, and another feeling eagerly for a place to get hold. Poor Fronyo was under water and evidently far gone. I thrust my arm in up to the shoulder, and got hold of his hair, and I had little difficulty in dragging him out and up on the raft. He was almost unconscious. I took him by the collar and the seat of the pants, and, by pounding his stomach on the pack, soon relieved him of the water he had swallowed. Twenty minutes later I was rejoiced to see him quite himself again, although very weak.
  • 35. "Kim" in Summer Camp on Tundra. When he had sufficiently recovered, we began to think of continuing our eventful journey. The raft was firmly lodged upon the rock, and the force of the current threatened to break it up at any moment. I waded into the water on the submerged end of the raft to ease the pressure on the rock, and then, with levers, we gradually swung her about until she drifted free of the ledge and went whirling down- stream. By good luck we encountered no more obstacles, and soon shot out into open country; and, in a drenching rain, we pulled up to the bank and hastened to make preparations for getting dry. Almost everything we had was soaking wet, but I remembered that among our impedimenta there was a tin box containing some matches. I rummaged around and found it, but the matches were too damp to use. We then hunted everywhere for a piece of flint, but could find none. As a last resource, I opened my medicine chest and took out a
  • 36. piece of absorbent cotton. Then we secured some dry chips from the interior of a log of dead wood. Opening three or four of my revolver cartridges, I poured out the powder on the absorbent cotton and then fired a blank shell into it. This manœuver proved successful, and we soon had a roaring fire. We stood in the smoke and let our clothes dry while we fought the mosquitos. Now and then we would make a dash out of our covert to bring wood for the fire. In a couple of hours we were dry, and, lighting our pipes, we had a good smoke. We were able to laugh, then, at the ludicrous aspect of what had been a mighty close shave. Fronyo had done better than I, for he had not once loosed his hold on the raft; and yet had I not been swept off and then thrown up on the raft again, there would have been no one to tell the story. This Tunguse, Fronyo, was game to the backbone. When it came time to start out once more on our crazy craft, he crossed himself devoutly, and followed me without a murmur. He said that if God willed that he should die on that raft he would die, that was all. If he did not follow me wherever I went he felt that he would lose caste with his people and be shamed forever. That day I shot two sea-gulls which had come far inland to nest. They were not very savory eating, being tough and insipid. These birds usually come up into the interior in May, and, until the advent of the salmon, they have little to eat except berries. Each day they make a trip down to the coast and back. All our sugar was melted, and our tea had received a preliminary steeping; but we dried it out and made it do. The fact is, we were rather badly off for food. I had only a few paper shells left, and half of these were damp. The next morning after our adventure in the gorge we cut loose from the bank, and, in an hour's time, floated out of the Uchingay into the Paran, which was a hundred and twenty yards wide, and carried an immense volume of water. The river was in flood, and was filled with small islands, which made it difficult to choose a route;
  • 37. but all went well, and at four o'clock we pulled up to the bank at the spot where we had first crossed, and where we had agreed to meet the Koreans. We settled down in camp, expecting to see them on the following day. That afternoon I had the pleasure of killing a goose with a brood of little ones. After the mother goose had been killed the little ones took to a small pond, but were hunted down and killed in cold blood. It was no time to think of mere sportsmanship, as the law of self-preservation absorbed our thoughts. Soon we heard the "honking" of the old male goose. Fronyo took the dead goose and cleverly set it up with a stick thrust through its neck, and the other end stuck in the mud at the bottom of the shallow pond. The old gentleman goose saw his spouse sitting quietly on the water, and was just settling down near her when, not receiving any answer to his call, he grew suspicious and started to rise again. I could ill afford to waste a single cartridge, but I took the risk and fired. The old fellow came to the ground with a resounding thump. We now had over twenty pounds of good meat. Of the little goslings we made a soup, adding a good quantity of wild onions; and it would have been a dish fit for a king had we possessed a little salt. But our supply had been melted.
  • 38. Reindeer Feeding. The next day we heard a rifle-shot in the woods. This was the signal agreed upon, and soon Konikly and Howka came running into camp half famished, and eagerly bolted the bones that we had thrown aside. We could not waste a cartridge on an answering shot, so Fronyo went out to meet the Koreans, and soon brought them into camp, and there followed an interesting interchange of experiences since we had parted company on the Uchingay. I found that they had not hoarded their provisions at all, but, with true Korean improvidence, had eaten up everything. For the morrow they had no
  • 39. thought. I took a careful inventory of stock, and found that we had two geese, a little wet rice, some tea, and hard bread. The outlook was certainly not pleasing, for it would take at least six days to get within the radius of civilization. To recross the river we used the same heavy raft that we had crossed on before, dragging it a mile up-stream before venturing to embark. The horses knew that they were on the homeward trail, and breasted the swift tide willingly. Before starting out to cross the mountains on the way to Ghijiga, it was imperative that we should supplement our slender stock of food, for there would be several days during which we could hope to get very little along the way. With our small fish-net I tried a little arm of the river, and succeeded in catching two fine harritongas, each weighing nearly three pounds. They were black on top, with a yellow belly, and supplied us with a delicious white meat. The dorsal fin extends from the neck to the tail. It is a favorite dish in Russia, where it is called the harra. Try as I might, I could catch no more. I decided that it would be necessary to send Fronyo on ahead with the best horse and most of the food, with instructions to hurry to Ghijiga and secure from the magistrate the necessary food, and then hasten back to our relief. I wanted certain special articles of food, and as I could not write Russian, and as Fronyo could not be expected to know the different kinds of foreign food, I was driven to use the primitive ideographic method. My note to the magistrate, therefore, consisted of a series of pictures, representing roughly the things that I wanted and the amount. First came a picture of a Tunguse leading a pack-horse, and then the "counterfeit presentment" of a tin of beef, with the number twelve appended. Then came loaves of bread, with tins of butter following, and a noble array of other edibles. To my fancy it was the most interesting procession I had ever witnessed. Fronyo said that we need have no fear, for if worse came to worst, we could live on the wild onions and the inside bark of the fir-trees,
  • 40. which grew here and there among the mountains, while on the tundra there were plenty of tundra rats—appetizing thought! Of course, if we had been in any real danger of starvation, we could have immolated the horses and dogs on the altar of Epicurus, but we did not propose to do this, except as a last resort. The wild onion is considered the best cure for the scurvy, and is eaten eagerly as soon as it begins to appear in the spring. It is said, though I had no opportunity to see a case, that if scurvy is imminent and some of the wild garlic is eaten, the body breaks out in an eruption which passes away in a few days. The onion seems to expel the germs through the skin by means of this eruption. The natives strip the birchbark from the trees while it is still green, and cut it into long threads like vermicelli. On entering a village it is quite a common sight to see the women cutting up this bark for food. They ferment the juice of this birchbark and make a mild alcoholic drink. They also eat the berries of the shad-bush and the bark of the sallow, a kind of willow. These people have acquired a remarkable knowledge of the virtues of various plants. Some of these tribes are accustomed to dip the points of their arrows into a decoction of a species of ranunculus, and wounds so inoculated are incurable unless the poison is immediately drawn out. Even whales, if wounded with these arrows, come near the shore and expire in dreadful agony. Fronyo started out at a good pace while we stayed behind to try and secure more game before hitting the trail across the mountains. We secured two more fish, and at four o'clock in the afternoon were on the road, which we kept till ten o'clock. The next morning, after half a breakfast, we pushed on up the valley through the foothills of the range that we had to cross, none of us any too cheerful, but all determined. That day I discovered some crumbs of bread in Pak's beard, and investigation showed that he had been making a square meal of a
  • 41. large portion of our remaining small stock of bread. It may be pardoned me, under the circumstances, that I drew off and hit him a good shoulder blow in the left eye, which felled him to the ground. This proved to be an unfortunate form of punishment, for he was the Korean who possessed only one good eye, and that was good no longer. My anger, righteous though it may have been, turned instantly to solicitude. I blamed myself without measure for my hasty action, went into camp and founded a hospital on the spot. For the next twenty-four hours all my energies and resources were centered on that unhappy eye. I can truly say that I have never hit anything since without first making sure that the object of my punishment had a spare eye. Later on my conscience forced me to give him a silver watch and a new suit of clothes. I rather think the other Korean envied him that blow when he saw the final result. To my vast relief the eye healed, and we went on. The third day saw us over the mountains and crawling across the tundra. We had thrown away all our bedding and blankets, and each was astride a horse. On the fourth day we were reduced to wild onions and half- ripe berries, which induced a violent diarrhea. We came at last to where sea-gulls were nesting, but they were so shy that we could not get near them. Konikly had gone on with Fronyo, but we still had Howka with us, and he was getting fat on the tundra rats. It was to him, now, that we looked for food. He would make a rush at a sea- gull, and, as the bird flew from its nest on the tundra, he would begin to devour the eggs; but we would rush up and drive him off and secure the loot. The eggs were far gone, and would have been ready to hatch in another week. We boiled them, and the Koreans ate the embryonic sea-gulls while I ate the albuminous substance that still remained. About this time we began to think of sacrificing one of the horses to the common good, but no one of us was strong enough to walk, and the horses were therefore spared. The dog we could not kill, for he was our chief provider.
  • 42. Three Little Half-caste Russians and Native Nurse, Ghijiga, Okhotsk Sea. We plodded on until we were about two days' journey from Chrisoffsky's house, when one morning I descried, far across the tundra, a line of some fifteen pack-horses and men. We spurred on gladly to meet the welcome relief. I found that half a dozen of the officers and men of the steamer which my employers had sent for me had come to hunt me up. Never have I seen such a glorious sight as those well-dressed men and those loaded horses. The captain dismounted, and I tried to address him in Russian, but he said, "You forget that I speak English." Now, it may seem scarcely credible, and yet it is true, that for a few moments I was almost totally unable to converse with him in my native tongue. I had not used a word of it in conversation for fourteen months, and my low physical condition acting on my
  • 43. nerves, confused my mind, and I spoke a jumble of English, Russian, and Korak. It was a week before I could talk good, straight English again. We camped right where we had been met, and the packs were opened up immediately. I sat on a sack filled with potatoes, and watched them bring out coffee, then some bacon, then some fresh eggs! Then the captain came with a bottle of champagne and handed me a glass. This I held in one hand, and with the other I reached down and extracted a potato, and fell to munching it raw, sipping the champagne between bites, while I watched them build a fire and prepare the food. It was a feast that I shall never forget. After it a box of good cigars was circulated, which added the final touch to my felicity. When the inner man had been satisfied, I began to think of how the outer man might be improved upon. My clothes were in rags, my weight had fallen from one hundred and sixty pounds to one hundred and fifteen, my beard was long and unkempt, my boots were in shreds. The good friends had thoughtfully brought along my steamer trunk, which now lay in one of the tents. I ordered several kettles of water heated, and stripping behind the tent, I threw the noisome rags, with all their denizens, as far into the bush as I could, and then went in and had a glorious tubbing. I got into a suit of soft flannels, Scotch tweed knickerbockers and a Norfolk jacket, and after shaving and grooming myself for an hour, the loathsome larva that had crawled into camp emerged from that tent a bejeweled butterfly. That delicious moment was worth almost as much as it cost. Then we made our way back to Ghijiga, where I distributed presents among my friends, native and foreign, and boarded the steamer for Vladivostok. I reached that place twelve days later, and gave account of my travels and explorations. The search for a Siberian Klondike had been, so far, a failure. This is not the place for a technical account of my observations in northern Siberia, but this much I may say: though there may be gold within the radius that I covered, I satisfied myself that there were no extensive auriferous deposits on
  • 44. the streams flowing into the Okhotsk Sea near its head, nor in the beach sands along the shore of Bering Sea, south of the Anadyr River. But, of course, the whole question was not yet settled, for there remained the whole stretch of the northeast peninsula, above the point I had reached, and it turned out that my work was not yet finished.
  • 45. CHAPTER XVI A TEN-THOUSAND-MILE RACE Persistent rumors of gold in the Tchuktche peninsula—Count Unarliarsky—I am called to Vladivostok to fit out an expedition—Our vessel arrives off Indian Point—Charging through the ice-floes—A meeting with Eskimos—Our prospecting proves fruitless—We meet the rival expedition in Plover Bay—Their chagrin—The end. The winter following my explorations in Northeast Siberia I spent in the United States, during which time the papers contained frequent reports of rich finds on the Siberian coast, opposite Cape Nome. The company that had employed me still believed that there was gold to be found in this region, and were determined to test the matter thoroughly. The papers stated that the Russian Government had granted to Count Unarliarsky the mining rights to the whole Tchuktche peninsula, which is the extreme northeastern portion of Siberia, between the Anadyr River and the Arctic Ocean. From St. Petersburg we learned that the Count must present the papers of his franchise to the Governor at Anadyr before he could legitimately take possession. Any claims staked out before that time would be valid, according to Russian law. In order to present his papers before the Governor, the Count would have to wait till navigation opened up late in May, for the town of Anadyr lies far up the river of that name, and is ice-locked till well into the summer.
  • 46. Russian Miners. I received a cablegram to hurry out to Vladivostok, and make ready to start at an hour's notice. It was the intention of our company to charter a steamer for four months, and, with thirty Russian miners, steam with all speed toward the north, make a hasty examination of the beaches in question, and even though there might be American miners there (who would be without Government permission), we were to stake out claims and then hurry to Anadyr and file our papers before the Governor should have so much as heard of the existence of the Count. In all this we were well within the law, and, as our company had already spent a large sum of money in the work, it was but right to use every legal means to establish a claim to at least a portion of the field. Through our agent at St. Petersburg we were kept informed of the movements of our rivals. Our agent in San Francisco was instructed
  • 47. to inform me, by cable, as to what steamer the Count chartered, her speed and equipment. Meanwhile I was busy looking up a vessel, and after great difficulty, secured the Russian steamer Progress, Captain Gunderson. I provisioned her for six months, filled her up with coal enough for five months' steaming, and by June 3 everything was ready. The previous day I had received a cablegram from San Francisco, stating that the rival expedition, under the management of Count Bogdanovitch and George D. Roberts, an American mining engineer, would sail from that port on June 6. Their speed was ten knots, and they would stop at Nome and one or two other United States ports. They were in no hurry, and were entirely in ignorance of our existence. Their boat was the Samoa, a Puget Sound lumber vessel. We could make eleven knots an hour, and had a slightly shorter route to follow than they. Furthermore, we knew, and they did not. We learned that at Plover Bay, on the Russian side, they were to meet a Russian gun-boat named the Yakut, which would help to drive away any American miners who might surreptitiously have opened up claims on the Siberian side. Of these rumor said that there were some three thousand. At five o'clock in the afternoon of June 3 we turned our prow seaward, but, after going a hundred yards, a bolt gave way in the engine, and we had to lay up for repairs. I chafed at the enforced delay, but the next morning we were off. Before we had cleared the entrance of the long, winding bay, we ran into a heavy fog-bank, and, after feeling our way along for a while, we were obliged to drop anchor again. When the fog lifted we found that we had passed within a hundred yards of a rocky promontory, and had escaped only by good luck. It was not till the next day that we reached the open sea, and six days later we were riding at anchor in the harbor of Petropaulovsk. At that point I put off four men to open up a copper vein that I had located the first time I had passed that way. After having filled our water-tanks again, we pushed toward the north. In Bering Sea we found it still cold and foggy, but we kept the vessel up to her eleven knots, even at the risk of suddenly encountering ice.
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