Using Technology To Engage Citizens
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The document discusses the shift towards a citizen-centric world where individuals have increased access to information and can participate in public processes. It emphasizes the need for institutions to adapt by facilitating engagement rather than dictating it, highlighting the importance of transparency and personalized services. Additionally, it outlines strategies for improving public interaction through low-cost online resources and community initiatives.
Using Technology To Engage Citizens
- 1. Ready?Welcome ToThe Citizen Centric WorldBrad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 2. Things Are ChangingDemographyDifferent expectationsDeeply personalized productsFocus on me, not youPhysical WorldCheap mobile communicationsNetworked institutionsIndividual accessBrad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 3. OldNewInstitutions do things for peopleInformation generated by, accessible to and distributed by experts and officialsInstitutions operate in a defined geographic space at specific times Accountability is to institutionally defined metrics People do things for themselves; institutions facilitateInformation generated by, accessible to and distributed by anyoneIndividuals operate on their own schedule with little regard for geographyTransparency – individuals judge accountability based on own metrics The Citizen-Centric WorldBrad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 4. Spectrum Of Public ParticipationBrad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 5. Common Online ResponsesAgendas OnlineForms DownloadablePublications AvailableOnline SurveyDirectory and EmailVideo OnlineBrad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 6. Rockville, MDFormsTop NewsCalendarsSearchServicesThemesHow?PointersBrad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 7. Low Cost External AssetsFacebook PageTwitter AccountFlickrYouTube channelBlogsBrad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 8. Next Steps: Interactionwww.mannakeecircle.comBrad Rourke, The Mannakee Circle GroupFill Out FormsMake and Track Service RequestsMobile AccessBlogsForumsBetter Search ToolsOpen InteractionsMindset Shift From Inward To Outward
- 9. Montgomery County, MDwww.mannakeecircle.comBrad Rourke, The Mannakee Circle Group
- 10. Canberra, Australiawww.mannakeecircle.comBrad Rourke, The Mannakee Circle Group
- 11. Rockville CentralBrad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 12. Evanston, ILwww.mannakeecircle.comBrad Rourke, The Mannakee Circle Group
- 13. Palo Alto, CAwww.mannakeecircle.comBrad Rourke, The Mannakee Circle Group
- 14. The United Stateswww.mannakeecircle.comBrad Rourke, The Mannakee Circle Group
- 15. New York Statewww.mannakeecircle.comBrad Rourke, The Mannakee Circle Group
- 16. Toronto, Can.www.mannakeecircle.comBrad Rourke, The Mannakee Circle Group
- 17. Lo Tech Approach To High Techwww.mannakeecircle.comBrad Rourke, The Mannakee Circle Group. . . A mindset shift does not have to cost a bundle . . .
- 18. Harrisonburg, VABrad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 19. Harrisonburg, VA“Stats: 7 Hours, 158ppl+, 120 orgs+, 34 sessions, 23 reports online in blog (as of now).Budget? $16 for orange fabric. $14 for name tags. Everything else donated.”Mayor’s Sustainability SummitMayor Kai DegnerBrad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 20. Challengeswww.mannakeecircle.comBrad Rourke, The Mannakee Circle GroupDifferent abilities and accessOrganization and managementNeutrality, focus, and opennessExisting rulesMindset
- 21. . . . Questions?Brad Rourke, The Mannakee Circle Groupwww.mannakeecircle.com
- 22. www.mannakeecircle.comBrad Rourke, The Mannakee Circle GroupBrad RourkePresident, The Mannakee Circle Groupwww.mannakeecircle.comrourke@mannakeecircle.com@BradRourkeblog.bradrourke.com