Utilities SAP Solutions & Offerings
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Infosys offers end-to-end solutions for utilities companies across business consulting, technology and business process outsourcing. These solutions help utilities reduce costs and improve customer service, regulatory compliance, asset utilization, time-to-market and back office efficiency. Leveraging its SAP and utilities expertise, Infosys helps organizations lower operating costs and focus on strategic needs. Infosys provides customized offerings across the utilities value chain using SAP solutions for utilities like IS-Utilities and SAP CRM, as well as other SAP solutions.
Utilities SAP Solutions & Offerings
- 1. SAP Offerings for Utilities SAP Offerings for Utilities The current regulatory and competitive environment in the Utilities space is resulting in mergers and de-mergers and leading to radical redrawing of the business landscape. Utilities today need trusted transformation partners who can help them enhance financial performance by improving customer service, operational efficiencies, reliability and productivity while addressing regulatory compliance. Infosys’ comprehensive offerings across Business Consulting, Technology and Business Process Outsourcing offers end-to-end industry solutions delivering reduced customer churn, increased regulatory compliance, optimal asset utilization, faster time-to-market and efficient back office operations. Leveraging its rich utilities domain expertise, vast SAP experience, the SAP CoE and its strategic alliance with SAP, Infosys is helping organizations lower their operating costs and improve their focus on strategic business needs. SAP Expertise Utility Offerings SAP Capabilities across the Utilities Value Chain Infosys provides customized offerings across the entire Utility Value chain through our expertise around Utilities specific solutions like SAP IS- Utilities, SAP CRM for Utilities along with other relevant generic offerings like SAP SCM, SRM, PLM, HCM etc . GEN. DIST. MET OPER SERV. Asset Life Cycle Management Supply Operations Service Offerings Meter Reading Services Energy Capital Management Selling of Energy and Services Customer Services Management Billing of Energy and Services Customer Financial Management Collaborative Services and IDE
- 2. Key Success Stories Infosys partnered with a Hong Infosys is engaged in a comprehensive Asset and work Legacy CIS replacement Kong based utility group for Transformation exercise spanning management for a New for a Norwegian Utility their SAP implementation Business Consulting, System Integration Jersey based electricity company empowering and rollouts. Infosys also and Process Consulting services, for a major. them for deregulation provided an e-tendering system major California utility. The engagement requirements in the new integrating mySAP SRM with has already started delivering significant customer service system mySAP PLM, streamlining improvements in customer satisfaction client’s procurement process. within service operations and enhancing the operational information flow. Alliance Speak SAP Alliances Infosys offers strong capabilities across the SAP implementation • Infosys is an SAP Service Partner in North America, and support life cycle. Not only does Infosys have the necessary Australia and Japan. implementation skill, but Infosys Consulting also uniquely positions • Infosys is a Charter Partner of SAP’s ESA Community. the firm for high-value, pre-implementation work. In addition • Infosys and SAP are partnering across various industry Infosys’ training capability, delivered through its Enterprise verticals to bring out relevant Industry specifc solutions. Solutions University, insulates the firm from some resource constraint issues that are currently affecting the Indian SAP IT • Infosys is the first System Integrator to be fully certified services market. by ITRON, enabling latest solutions in Metering, MDM & Applications to our clients. Source: The Forrester WaveTM: Indian SAP Services, Q4 2005 (October 21, 2005) Allied Services Business Consulting Modular Global Independent Validation Enterprise Application Sourcing Integration Our range of services is geared Infosys provides adequate to keep your operations A strategically mature validation services to ensure Make the whole of your IT running smoothly and alternative to total outsourcing that you get the best value applications much greater reduce costs. Services include and ad-hoc offshoring. Align from your applications. A than the sum of its parts. infrastructure planning, your sourcing strategy to your “must have” service if you Infosys leverages Global auditing, data center and business strategy, modularize are serious about long term Delivery Model (GDM) application management and your applications and leverage of your application to deliver immediate and help-desk services. processes and leverage the assets. dramatic productivity growth power of the Global Delivery like no one else can. Model (GDM).