UVic Libraries Website Survey
The survey of 700 UVic Libraries website users found that over 90% use the site to access electronic journals and databases, while other popular activities included finding books and course reserves. When asked about difficulties, respondents cited issues like the search engine for journals, navigating the complex array of resources, and deciphering search syntax. The top themes for improvement included enhancing the journal search, expanding e-content, simplifying location of physical materials, and modernizing the site design and search functionality to be more intuitive. Based on the feedback, next steps would involve communicating results, collaborating within the library to develop a prototype for selected areas, and establishing a user panel to evaluate changes.
UVic Libraries Website Survey
- 1. UVic Libraries Website Survey what we learned Prepared by Kathryn Paul Rebecca Raworth Tina Bebbington March 2006
- 2. overview background analysis open-ended questions & comments next steps
- 3. background 10 questions SurveyMonkey tool Feb 13-27, 2006 700 respondents
- 4. respondents by category of user
- 5. respondents by faculty science humanities social sciences
- 6. why do you use the Libraries’ website? > 90 % > 45% < 33 %
- 8. I’ve never done this…
- 9. difficult or very difficult to do
- 10. three most useful
- 11. top ten themes 1. better search engine for journals 2. more journals/ejournals/books 3. easier way to find music cds/videos/dvds 4. search syntax in WebOPAC too difficult 5. maps/locations in library for call numbers 6. clearer info for ILLO 7. better site search 8. updated visual interface 9. more visible citation /research guides 10. site is useful “ journal search indexes and databases..are all important parts of a library website but they are as complex as a galaxy and as impenetrable as the mind of God ” “how come it is easier to search for books on Amazon? I want Amazon-like features that allow for fuzzy searching.’
- 12. next steps confirms previous usability testing evidence communication to our users communication within library develop prototype establish “reactor panel”
- 13. the end
- 14. top 10 themes 1. better search engine for journals 2. more journals/ejournals/books 3. easier way to find music cds/videos/dvds 4. search syntax in WebOPAC too difficult 5. maps/locations in library for call numbers 6. clearer info for ILLO 7. better site search 8. updated visual interface 9. more visible citation /research guides 10. site is useful