UX & Emerging Technologies - Service Design Salon Tokyo
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The document discusses the evolution of user experience (UX) from its early conceptualization in the 1930s to its current state and future implications. It highlights key developments in UX terminology, the impact of emerging technologies like AI, and the need for practitioners to have robust scientific and engineering knowledge. The presentation concludes by suggesting that future UX professionals should deepen their expertise in critical areas such as computer science, artificial intelligence, and psychology to adapt to changing industry demands.
UX & Emerging Technologies - Service Design Salon Tokyo
- 1. UX & Emerging Technologies Dirk Knemeyer dirk@goinvo.com @dknemeyer
- 2. Our topics for today • Science fiction into science fact • UX evolution • The future of UX
- 3. ? Science fiction into science fact
- 4. ? Science fiction into science fact
- 5. ? Science fiction into science fact
- 6. ? Science fiction into science fact
- 7. Science fiction into science fact
- 8. 1930’s First documented articulation of a “user’s experience” UX evolution
- 9. “User Experience with the CYBER Graphics Terminal” presentation 1930’s 1974 First documented articulation of a “user’s experience” UX evolution
- 10. “User Experience with the CYBER Graphics Terminal” presentation Don Norman titles himself “User Experience Architect” 1930’s 1974 1993 First documented articulation of a “user’s experience” UX evolution
- 11. UX evolution “User Experience with the CYBER Graphics Terminal” presentation Don Norman titles himself “User Experience Architect” “The Elements of User Experience” yokes UX in website design 1930’s 1974 1993 2002 First documented articulation of a “user’s experience”
- 12. “User Experience with the CYBER Graphics Terminal” presentation Don Norman titles himself “User Experience Architect” “The Elements of User Experience” yokes UX in website design 1930’s 1974 1993 2002 iPhone release; thanks to mobile apps UX explodes 2007 First documented articulation of a “user’s experience” UX evolution
- 13. 1930’s iPhone release; thanks to mobile apps UX explodes 2007 2015 “User experience” is the de facto term for software design First documented articulation of a “user’s experience” “User Experience with the CYBER Graphics Terminal” presentation Don Norman titles himself “User Experience Architect” “The Elements of User Experience” yokes UX in website design 1974 1993 2002 UX evolution
- 14. Simple anatomy of UX • Research • Design • UI Engineering • Testing UX evolution
- 15. Realities of UX training • Early pioneers were often not trained, found UX by accident • Newer practitioners have practical skills training • Few UX pros are trained to be experts in software, hardware, science, or technology UX evolution
- 16. Creating digital products UX evolution Idea Engineering Release EMERGING (Software pre-2000s)
- 17. Idea Research Design Engineering Testing Release Creating digital products UX evolution MATURE (Software in 2000s)
- 18. Idea Research Design Engineering Testing Release Creating digital products UX evolution FUTURE (Science Fact 2020++) Research Design Engineering Testing Release
- 19. Idea Research Design Engineering Testing Release Creating digital products UX evolution FUTURE (Science Fact 2020++) Research Design Engineering Testing Release Research Design Engineering Testing Release Research Design Engineering Testing Release Research Design Engineering Testing Release Research Design Engineering Testing Release Research Design Engineering Testing Release
- 20. The Future of UX • Research • Design • UI Engineering • Testing Creation under threat
- 21. The Future of UX Creation under threat • Gaps for software to go are being filled • Many design patterns established • AI replacing the need for UI; vanishing interfaces
- 22. If you do not have real science and engineering chops you likely will not be part of true product creation & development.Some may stay and survive.Some will evolve and uplevel. Some will find other paths.And… some will be left behind.Context? See:Design,Graphic The Future of UX The new normal
- 23. What’s a creative to do? • Hang on, hope you are one of the people for whom an old-school job remains available • Remain in product creation, take a research or testing role • Flex into design for more communications/marketing • Focus on a specific vertical industry • Go deep into science and engineering The Future of UX
- 24. Go deep into science & engineering • Computer science • Artificial intelligence • Materials science • Human physiology The Future of UX • Genomics • Neuroscience • Psychology • Sociology
Editor's Notes
- #8: These future products will be unlike those user experience people have worked on in the past Combine various highly complicated technologies, each of which previously could have been its own product Science and engineering complexity of each of those constituent technologies is increasing AI will increasingly eliminate the need for software UI and design, providing just-in-time information/interaction/connection