Ux people 042010
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Communication is key to effective user experience. User experience encompasses all aspects of a user's interaction with products and services. It is important to focus on making experiences useful, usable, and engaging. Effective communication of user experience work helps increase its value for users, clients, companies, and oneself.
Ux people 042010
- 1. Communication is the key to effective user experience Have the impact you deserve
- 2. Some ground rules • Discussions are more fun than talks • Ask questions • Volunteer information
- 3. A little bit about me
- 5. A definition "User experience" encompasses all aspects of the end-user's The design of the whole experience a interaction with the company, its person feels when using a Web services, and its products. site, both online and offline. Includes The creation of the architecture and such online factors as ease of use interaction models that impact a user's and content, as well as such offline perception of a device or system. The factors as fulfilment and customer scope of the field is directed at affecting service. User experience (UX) represents the "all aspects of the user’s interaction with perception left in someone’s mind the product: how it is following a series of interactions The design of an experience a person has perceived, learned, and used." between people, devices, and events when interacting with a specific design. This can range from a specific – or any combination thereof. artefact, such as a cup, toy or website, up to larger, integrated experiences such as a museum or an airport.
- 6. My definition of User Experience the creation of a digital design that is: usable useful and engaging
- 7. HOW DO WE DO THAT?
- 8. A variety of skill sets / techniques / tools • User research • Content Strategy • Ethnographic research • Voice & tone guidelines • Field research • Content Management principles • Directed interviews • Taxonomies • User Requirements Gathering • Content Matrices • Business requirements Gathering • Journey mapping • • UX makes the nebulous Stakeholder management Personas • • Free play user testing Card sorting • • • • Site mapsconcrete User Journeys What’s missing? Process flows • • Feature prioritisation activities Guerrilla / informal user testing Formal testing • Wireframes (Lo & Hi-fidelity) • Search log analysis • Specifications • Web analytics analysis • Prototypes • ….
- 9. BUT FIRST A FEW QUESTIONS
- 10. A few questions Why did you choose User Experience?
- 11. A few questions How do you define success?
- 12. A few questions What are your frustrations?
- 13. A few questions Who decides? and why? What’s missing?
- 15. Communication skills “it is useless to be a creative, original thinker unless you can also sell what you create” -- David Ogilvy
- 16. Thoughts from a veteran Poor Excellent communication technical skills skills
- 17. Thoughts from a veteran Excellent Poor technical communication skills skills
- 18. Thoughts from a veteran Excellent Excellent communication technical skills skills An effective user experience
- 19. A LITTLE BIT ABOUT VALUE
- 20. Your work is valuable To the user To the client / project owner To your company To yourself
- 21. Value to user Have an experience that is useful, usable and engaging
- 22. Value to the client / project owner Ensure they hit their targets Accomplish their goals Get their bonus Get promoted
- 23. Value to your company Agency Client-side • Revenue • Increase revenue / Reduce • Keep customers happy costs • Awards / Case studies • Keep stakeholders happy • Bring clarity / Reduce risk • Pay for your FTE • Bring clarity / Reduce risk
- 24. Your work = revenue Some assumptions • Average length of UX • 1 person = 4 weeks engagement • Average day rates for • Freelance -- £250 - UX £600 • Company -- £500 - £1500
- 25. Your work = revenue Freelance Agency / Client-side • £5,000 - 12,000 • £10,000 - £30,000
- 26. Why is the range so broad? Hard measures Soft measures • Industry standard rates • Brand • Experience • Portfolio / Case studies • etc.
- 27. Value to yourself Pride Portfolio Your reputation and brand
- 28. Brand: A definition “A brand is the set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another. If the consumer (whether it’s a business, a buyer, a voter or a donor) doesn’t pay a premium, make a selection or spread the word, then no brand value exists for that consumer.” -- Seth Godin
- 29. A little bit about brand • The communication of the work IS your brand • The quality of the finish is representative of the quality of the thinking
- 30. OUR WORK IS OUR BRAND
- 31. So... Why do we destroy the value of the work with poorly communicated deliverables?
- 33. Improve the value of your work Know your user Make it Useful Make it Usable Make it Engaging
- 34. Thank you Some facts about Robert • Robert M. Fein Director of User Experience Work history – 6 ½ years in the US high-tech industry client-side grandunion • US West, Intel, Trilogy, Convio – 9 ½ years in the UK • Sapient, FullSix, DNA, LBI, Seren, Electronic Ink, GrandUnion – On a wide variety of use domains • Web(B2C, B2B, B2E), Device, Mobile, Consumer software, m: +44 (0)7803 605 666 Enterprise software, client-server, IVR t: +44 (0)20 7908 0708 – On a wide variety of industries f: +44 (0)20 7908 0701 • Retail, Grocery, Consumer Electronics, Government, Energy, Telecom, Leisure, Construction, Financial services, Non-profit Moray House • Educational History 23-31 Great Titchfield Street – He studied for a PhD in Cognitive Psychology but got London, W1W 7PA bored at the final hurdle and decided work was better – www.thegrandunion.com one of the best decisions of his life • He is a proud father to Georgina Note: He is looking to hire a Mid-weight and a Junior UX
Editor's Notes
- #30: Remember your documents will live past your involvement and represent yours and your company’s reputationThe people who see your work are NOT experts, they can’t truly measure whether it was GOOD or not, so how do they know it is?
- #32: [demo stack of papers]
- #34: Know your userHow much time they haveTo listen to youTo read your workMake it UsableMake it UsefulMake it Engaging