UXT Chicago - Designing Mobile Apps for Enterprise Use
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The document discusses the design and development of mobile apps for enterprise use, highlighting key platforms, performance considerations, and security measures. Major trends such as mobility, BYOD, cloud solutions, gamification, and social media are addressed, along with unique challenges faced by enterprise applications. It emphasizes the importance of optimizing user experience, ensuring data security, and incorporating native features while focusing on mobile productivity and workflow efficiency.
UXT Chicago - Designing Mobile Apps for Enterprise Use
- 1. Designing Mobile Apps for Enterprise Use Jeff Steffgen UX & Design Director at SuperConnect
- 2. About SuperConnect • Chicago-based mobile software start-up (Apr ‘12) • Enterprise Apps – Mobile productivity & learning – mLevel: Flagship Gamified Learning App – Connections: Mobile Enterprise Directory App – Scheduler: Calendaring App (iOS/Outlook) • Clients – Advocate Healthcare, AT&T & more • www.superconnect.com/blog
- 3. What is “the Enterprise”?
- 4. USS Enterprise? I always preferred Star Wars… the first trilogy, anyway
- 5. Enterprise Apps Use mobility to redefine how employees find & access information
- 6. Enterprise Apps Employees in the field want to easily complete work tasks on the go
- 8. Enterprise aka “The 800lb Gorilla” Finding the right info can be challenging for workers
- 9. Geographically decentralized & distributed environment
- 10. Disparate business units (silos) with authority & power
- 11. Use of mobility & cloud to redefine the enterprise
- 12. System Users Typically 2 types of users… - End-users Using the app on the devices - Administrators Managing the set-up and usage (licenses, permissions and roles) via a back-end website.
- 13. Major Enterprise Trends • Mobility – Paradigm shift in how information is accessed and consumed • BYOD – Captures real productivity from employees via personal devices • Cloud/SaaS – Makes solutions scalable, easy and fast to implement • Gamification – Use of games, leaderboards and achievements to drive learning and performance • Social Media – Connecting people, facilitating communication and collaboration
- 14. Unique Challenges for Enterprise
- 15. Platforms
- 16. Platforms HTML 5 Typically easier, cheaper and faster to develop a mobile-optimized version of a website
- 17. Hybrid approach, HTML 5 wrapped in iOS native shell
- 18. Platforms Native Apps Allows access to device- specific controls, inputs and features such as GPS, accelerometer, multi-touch gestures, built-in security and offline storage
- 19. Native apps for Android, iOS and Windows Phone 8
- 20. Platforms Mobile Enterprise App SyBase for broad enterprise SAP solutions Platforms (MEAPs) PhoneGap wraps HTML5 apps Allow you to develop in native containers jQuery Mobile open source the app once and mobile Web framework deploy it to a variety of Appcelerator multi-OS app devices with no changes development leveraging Web-based skill sets to the underlying Unity 4 powerful game business logic development platform with multiplatform publishing
- 21. Published to iOS, Android & Web via Unity platform
- 22. Platform > UX Takeaways • Choose the platform that fits your needs • Use consistent layouts across platforms, but use platform-specific UI/UX patterns • Test your apps on as many versions of the OS and different devices as possible • Be mindful of screen sizes and resolutions
- 23. Performance
- 24. Performance > Back-end • Users won’t always have a reliable connection • Be mindful of how long actions requiring server calls might take and how the end-user will react to waiting for data to load/refresh • Optimize data for mobile so that it’s fast and can seamlessly integrate with existing IT systems
- 25. Performance > Platform Integration • Incorporate platform features (location services, maps, messaging, camera), and integrate with other apps and social media • Create interfaces that are built for touch gestures – this can further enhance an app's functionality and appeal to users
- 26. Incorporate and integrate with native platform features…
- 27. …although iOS6 maps users may end up in Lake Michigan!
- 28. Build interfaces for touch gestures to enhance user appeal
- 29. Performance > Network Connectivity • Offline – Users want offline mode features that can take advantage of local storage • WiFi – Usually a reliable, high-bandwidth connection, so default to WiFi if possible • Cellular (Edge, 3G, 4G, LTE, etc) – Make sure the app is able to function promptly across all cellular connection types, tier data if needed
- 30. Security
- 31. Security > App Security & Data Integrity – Remote access admin controls – Governance of users • Role mapping to appropriate apps and data stores – Compliance rules based on user roles or job functions • Identity management to auto provision/de-provision access to resources – Network authentication – Password/PIN protection – Use of encryption technologies for data transfer & local storage on device. – Integration with third-party enterprise security systems • i.e., Good Technology, MobileIron
- 32. Remote access admin controls
- 33. Governance of users by role mapping to appropriate apps and data stores
- 34. PIN protection on app start-up configured by admin
- 35. Network authentication via SSO login
- 36. SAML login, when access to passwords is restricted by IT
- 37. Integration with 3rd party enterprise security systems to comply with IT requirements (secure communications)
- 38. Branding
- 39. Branding • Ability to customize and manage enterprise brand (custom logo and corporate colors) • Applied across a suite of apps, or specified individually if needed for separate business units or channel partners/resellers
- 40. Upload logo and select color schemes via admin console, server deploys and updates on all devices
- 41. Productivity & Workflows 5 Key UX Takeaways
- 42. 1. STRATEGIZE Rethink workflows to put mobile productivity first
- 43. SmartSearch Quickly search for contacts and discover unknown connections SmartSchedule across company- Easily schedule meetings specified fields while on the go, seeing coworkers’ availability with ide-by-side calendar views Dashboard Tiles Birthdays Anniversaries SmartConnect New Hires Real-time availability Favorites intelligently determines Recently Viewed the best way to connect My Team with colleagues Up to 3 Custom Tiles 2. IDENTIFY Focus on a few popular tasks that can be used on the go
- 44. 3. CONTEXTUALIZE Display relevant content specific to each user’s situation
- 45. My contact preferences My profile page 4. PERSONALIZE Personal content accessed smartly via user preferences
- 46. 5. OPTIMIZE Keep it simple and design task-based workflows
- 47. Mobile Enterprise Apps - Recap • Platform – Choose based on enterprise needs • Performance – Optimize for connectivity • Security – Secure data, app and devices • Branding – Allow minimal customized branding • Productivity & Workflows – 5 UX Keys… 1. Strategize 2. Identify 3. Contextualize 4. Personalize 5. Optimize
- 48. Q&A
Editor's Notes
- #4: Audience pollHow manyknow what the term enterprise means?Have designed an application for enterprise use?Have designed a mobile app for enterprise?How many are just hungry and ready for lunch?
- #5: The first thing that might come to mind is Star Trek. I was always more of a Star Wars guy myself. Until the prequels arrived.
- #6: But the reality is that enterprise solutions are now using mobility to completely redefine how employees find information…
- #7: and how they complete everyday work tasks away from the office
- #9: Or as I like to call it, the 800lb gorillaFinding the right information in an enterprise ecosystem can be a huge challenge for workersThis big hairy beast
- #10: Is a geographically decentralized, distributed environmentthat contains various functionalities across many business units.
- #11: Making matters worse, these separate business units often hold a large amount of authority and powerin their separate -- and often significant – infrastructures (effectively creating silos)
- #12: Smart Enterprises are now recognizing these issues and are using mobility and cloud-based solutions to completely redefine how employees find information and complete everyday work tasks.
- #18: At my last company, we often used a hybrid approach of inserting a web view into a native container, allowing us to quickly implement existing data and code from our web application
- #19: The big advantage to using native apps in enterprise is the built-in security or encryption feature, and the ability to have an offline mode.
- #20: We are currently developing our Connections app natively in iOS, Android and Windows Phone 8
- #21: Another platform option for enterprises is something called a MEAP. Some popular MEAPs are Sybase, PhoneGap, jQuery Mobile and Appcellorator. SuperConnect is actually using Unity for our mLevel app.
- #22: This allows us to easily publish our corporate gaming & learning app to iOS, Android and Web (Windows Phone 8 coming soon)
- #26: Will show some examples
- #27: EXAMPLE – SmartConnect, SmartScheduleUser preferences, such as contact preferences, favorites and custom groups, are set via the device and synced to the cloudIncorporate platform features (location services, maps, messaging, camera), and integrate with other apps and social media.
- #28: Just make sure your users upgrade from iOS6, otherwise they might get lost
- #30: Examples – SAVO, Presentation Kits for Offline mode… Connections data available in offline more (limit determined by a site admin), Limits on amount of data brought back
- #32: Examples – Activation Key and Authentication PIN in SAVO app, Authentication login (email & password) in Connections and mLevel… governance/compliance rules in SAVO app… Affinity groups in Connections groupsRemote wipe in case of loss or terminationAD integration/Leverage the existing AD database to authenticate users for monitoring and management
- #33: Backend web-based admin console
- #34: Allows admins to Governan system users by role mapping toappropriate apps and data storesRemote wipe in case of loss or termination, User License activation/deactivation, Assigning Roles, Usage Stats
- #36: AD integration/Leverage the existing AD database to authenticate users for monitoring and management
- #37: Lots of requests for SAML login
- #39: \\
- #40: Ability to manage brand within the admin console (logo upload, color selection), applied across a suite of apps (or individually, if needed for separate business units)Custom branding includes uploading a company logo, ability to select a custom color for the app background, and home screen tiles can include custom background colors, images or icons. These items are configured per tenant in the web-based admin console
- #41: Ability to manage brand within the admin console (logo upload, color selection), applied across a suite of apps (or individually, if needed for separate business units)Custom branding includes uploading a company logo, ability to select a custom color for the app background, and home screen tiles can include custom background colors, images or icons. These items are configured per tenant in the web-based admin console
- #43: STRATEGIZE Rethink existing workflows and design for mobile, not just desktop apps squeezed to fit on a device
- #44: IdentifyProvide ways to do common office tasks while away and focus a on a few tasks that people will use most often and need while on the go
- #45: ContextualizePush relevant content, specific to each user’s situation, at the right time & place
- #46: EXAMPLE – SmartConnect, SmartScheduleUser preferences, such as contact preferences, favorites and custom groups, are set via the device and synced to the cloudPersonalizeDeliver personal, useful content and let users access information smartly based on their own preferences.
- #47: OptimizeFollow KISS model: Design simpler, task-based workflows
- #48: Ability to manage brand within the admin console (logo upload, color selection), applied across a suite of apps (or individually, if needed for separate business units)Custom branding includes uploading a company logo, ability to select a custom color for the app background, and home screen tiles can include custom background colors, images or icons. These items are configured per tenant in the web-based admin console