Value Delivered to Cisco Clients by QD
- 2. Cisco Systems was charged to improve Best Buy's network architecture to ensure PCI DSS compliance. Cisco teamed with Quality Deployment to identify data security and performance improvements. 1 Unauthorized access to credit card information by employees at the retail point-of-sale. 2 Excessive amount of network engineering labor required to operate retail locations. 3 PCI non-compliance penalties of $1.5M monthly (more than $18M annually) PCI Compliance Redesign Leverages Savings for Best Buy CHALLENGES SOLUTION 1 Prevent, detect and resolve existing PCI-DSS issues 2 Develop a proactive strategy for maintaining compliance 3 Fully pass the upcoming PCI certification audit Improved network performance with an estimated 50% savings Estimated field labor savings of $1.8M Reduced store telecom costs by $6M per year Saved $3M by avoiding additional PCI- DSS penalties Eliminated non-compliance fines of $1.5M per month RESULTS "Quality Deployment has an awesome track record delivering for us in Central Area. They have knocked it out of the park at our account and I heard similar feedback from other account teams." - Account Client Services Executive
- 3. Cisco Systems partnered with Quality Deployment to build and deliver an efficient, cost-effective Services Oriented Network Architecture Transformation Roadmap for Lowe's in just four months. 1 Global store openings requiring floor plan redesign & merchandising customization to consumer preferences 2 Virtual kitchen design for online customer selection to offset the cost of in-store sales support 3 Wireless point-of-sale tracking & VOIP technology to improve store management productivity Technology Roadmap Launches Transformation for Lowe's NEEDS SOLUTION RESULTS "This is an “A” team and some of the most talented people I’ve ever worked with. There were several folks at Lowe’s that had nothing but great things to say about the talents of these individuals. There were multiple times that Lowe’s even asked their own internal employees or other vendors to mimic what their team was doing." - Cisco Lowe's Account Manager 1 Introduce accelerated web caching to improve user experience for customer web portal tools 2 Implement communication strategy for consumer support and employee training at new locations 3 Engineer business value into store & corporate operating processes for significant, sustainable productivity gains 4 Targeted online offers for DIY and DIFM buyers to increase customer retention 5 In-store customer self check-out process with targeted couponing on receipts Reduced annual telecom expense by $500,000 Increased self-service productivity by 45% Improved server response time by 25%
- 4. Cisco Systems partnered with Quality Deployment to develop business sponsorship for enhancements to Daimler's global network infrastructure. 1 Consolidate IT Operations and Support functions across the entire EMEA region to accomplish "Best In Class" level Consolidation of core business functions brings significant cost reductions for Daimler NEED SOLUTION RESULTS "In general, the four months of effort we put into this project culminated in a deep and compelling argument for a deeper relationship between Cisco and Daimler in the future, and identified myriad new opportunities for us, including the Data Center, Security, and IP Communications, to name a few." - Cisco Daimler Account Manager Implement communication strategy for consumer support and employee training at new locations2 Identify additional foundational network transformation requirements and other areas of opportunity (i.e. Security, Governance, Funding, etc.) 1 Generate cost reduction through consolidation of business functions 2 Implement better governance including management and tracking of costs 3 Improve operational metrics, optimize processes, and reduce complexity Reduced complexity through standardization Improved operational metrics Optimized processes for improved collaboration Implemented better tracking & mangement of costs
- 5. Cisco Systems partnered with Quality Deployment to analyze CRC's current infrastructure and design the WAN for the building program on a third world infrastructure. This project was a multi-building design effort with a regional Master Control Center for 18 buildings. Automation of integrated systems for 18 buildings, including: Resilient WAN Design Brings Major Benefits for CRC NEED SOLUTION RESULTS 1 Design the organization structure to support monitoring and master control across all buildings 2 Reduce infrastructure dedicated space by identifying sourcing alternatives 3 Guide CRC through building cabling initiatives to minimize cabling costs Reduced cabling costs by $1.2M Reduced infrastructure dedicated space by 20% Avoided work stoppages at all cost to meet project deadline Fire and smoke detection Security Access control HVAC IP TV Systems Interactive TV System Electrical Systems Tenant Management System Network Management Node and Server Management IP Telephony to serve all facilities