Logicalis BYOD Briefing
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The BYOD (Bring Your Own Device) business briefing discusses the transformative role of technology in workplace environments, highlighting trends and expectations for employee productivity and mobile work solutions. Key insights include the adoption of desktop virtualization and the challenges associated with traditional PC management. The document emphasizes the importance of a well-structured BYOD program that ensures compliance, security, and user satisfaction while supporting organizational strategies for efficient operational outcomes.
![Market Assessment - Secure mobility is a key CIO Challenge
Desktop virtualisation a key part of IT strategy
45% of respondents to Logicalis survey indicate plans within 12
months or part of IT strategy
44% of respondents to Fujitsu CIO survey indicate “mobile working
solutions” are of High or Top interest
Desktop virtualisation a “Top 5” technology – 20% users implementing
next 12mths / 40% next 24mths [IDC]
91% of organisations to have implemented some form of desktop
virtualisation by the end of 2013 [Citrix]
62% of Australian organisations planning to procure tablets next
12mths (compared to an APAC average of 31%) [IDC]
Countries like China, Germany, the US, India, Australia and NZ have
the most aggressive client virtualisation deployment plans [Forrester]
Adoption of BYOD models by major Australian companies like
Suncorp and Qantas
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Logicalis BYOD Briefing
- 1. BYOD Business Briefing May 2012
- 2. Our BYOD Panel Stan Sotiropoulos is Data Centre Ross Miller set up the IT department at Practice Manager at Logicalis, and is GPT Group in his previous role, where responsible for developing the Logicalis he led a complete transformation of Virtual Workspace solution. Stan has GPT’s IT environment to support an worked within the IT industry for more activity-based workplace. After a long than twenty years and has extensive career at a senior level in Finance and experience in delivering IT infrastructure IT in Lend Lease and GPT, Ross is now solutions to organisations, from end user MD at NOI Strategies, a global services computing, enterprise storage, company, where he assists companies enterprise management and consulting embarking on programs to deliver the and support services. workplace of the future. Stuart Driver is Director, WW Regional Dudley Kneller, Partner at Madgwicks, IT Operations at Citrix Systems. A specialises in technology, intellectual member of the Citrix APAC geo property, telecommunications and executive management team, Stuart is outsourcing transactions responsible for the IT operations of the in Australia and overseas. Dudley regional data centres at Citrix (located in advises on all aspects of information Sydney, Bangalore, London and Silicon technology, intellectual property and Valley) which support the business telecommunications transactions and outside of Citrix corporate HQ in advice work. He also advises clients on Florida.. Having worked in various IT their regulatory obligations including roles over the past 13 years at Citrix in privacy, spam, data security and EMEA and Asia Pacific, Stuart was also document retention. responsible for designing and deploying Citrix’s BYOC program. 1
- 4. Trends and Expectations CIO • Employee productivity • Global competitiveness • Strategic value through TCO IT: Server Manager The Evolving • Control, manageability, and security Workplace • Reduction in new deployments and data center sprawl Landscape: • Initial purchase and lifecycle costs Heterogeneous end-point devices IT: Desktop Manager • Control, manageability, and security Mobile workers • Deployment speed and versatility with reduced costs • Near-native experience Geographically dispersed resources End User Windows 7 migration • Geographically dispersed users expect LAN performance Data leakage and loss • Anywhere, Anytime, Any Device prevention • Alignment to Existing Desktop Experience 3
- 5. Market Assessment - Secure mobility is a key CIO Challenge Desktop virtualisation a key part of IT strategy 45% of respondents to Logicalis survey indicate plans within 12 months or part of IT strategy 44% of respondents to Fujitsu CIO survey indicate “mobile working solutions” are of High or Top interest Desktop virtualisation a “Top 5” technology – 20% users implementing next 12mths / 40% next 24mths [IDC] 91% of organisations to have implemented some form of desktop virtualisation by the end of 2013 [Citrix] 62% of Australian organisations planning to procure tablets next 12mths (compared to an APAC average of 31%) [IDC] Countries like China, Germany, the US, India, Australia and NZ have the most aggressive client virtualisation deployment plans [Forrester] Adoption of BYOD models by major Australian companies like Suncorp and Qantas 4
- 6. Traditional PC Challenges Difficult to Manage • Standardising on physical desktop is becoming increasingly complicated Mobility • Users want access to everything, everywhere High TCO • Low CapEx is offset by high OpEx • Costly to deploy new software, patches Difficult to Secure • Lost or Stolen equipment • Users fail to backup Inefficient use of Resources • Underutilised hardware resources and cannot be shared • Green IT 5
- 7. Business Case for Virtual Desktop Hardware Costs • Extended the life of desktops or deploy thin clients Compliance and Data Security • All data contained and stored in the Data Centre IT Productivity • Centrally managed reducing operational administration Growth • Instantaneous deploying of new desktops Resilience • Virtual Desktops provides fault tolerance and improves DR Mobility, BYOD and Branch Office Enablement • Anytime, Anywhere access via a choice of end point devices 6
- 10. Stuart Driver Director, WW Regional IT Operations
- 11. What our users In the past… demand #@!* $
- 12. Why offer a BYOC program • Employee chooses the laptop & OS • Same experience as a managed device • Reduce dependency on IT • Self Service via our BYOC website • Control the service, not the hardware
- 13. Creating a BYOC program Survey Stipend Corporate Security Program Your Policies Rules Employees
- 14. Start with an internal survey 1 2 3 4 5 Employees were enthused Employees were enthused Their choice was outside what IT Their choice was outside what IT offered offered Willing to take on the added Willing to take on the added responsibility responsibility Believed they would be more Believed they would be more productive productive and also happier and also happier
- 15. Identify existing cost, then the Stipend 1 2 3 4 5 Review your existing Procure cost Image • Identify your existing Three Year Cost: Secure costs $2,500 ~ $2,600 Deploy • Define the cost savings Monitor target • Offer a stipend that $2,100 Stipend Maintain motivates employees Back-up • Align the duration of Retire the program • Define proration policy if someone leaves
- 16. Review the program with HR and Legal 1 2 3 4 5 • Do your existing policies apply? • Our focus was to keep the rules the same for all • Policies are in effect for managed and BYOC devices We Found That All Existing Policies Did In Fact, Apply to BYOC Participants
- 17. From the datacenter to the endpoint 1 2 3 4 5 Citrix NetScaler Access Receiver Gateway XenApp SSL VPN ™ Network Data Center Perimeter Firewall Intrusion Detection and Prevention User Data Antivirus (IDS / IPS) Single Sign On Two-factor Authentication Web Filtering Active Directory Threat Management App Virtualization Desktop
- 18. Develop the rules, then present the concept 1 2 3 4 5 1. Manager’s approval 6. Antivirus required on 2. $2,100 stipend for a all laptop and 3 year BYOC laptops maintenance 7. Remote connection 3. If you leave the through the Receiver company before 3 / Access Gateway years, we will pro- 8. All apps delivered rate the stipend (online and offline) 4. Return your managed from the datacenter laptop to your 9. Provision your apps manager to create a through Receiver™ loaner program 10. All existing corporate 5. BYOC hardware policies apply issues are addressed by the vendor
- 19. BYOC Website
- 20. Self Service Website • Program description and rules • Enrollment • Getting Started • Extras Simple Website To Assist Users
- 21. Program Rules Page 1. Manager's approval 2. Receive $2,100 stipend 3. Laptop and 3 year maintenance 4. Return your managed laptop 5. Manager retains returned laptop 6. Vendor addresses hardware issues 7. Antivirus required 8. Connect via the Receiver™/ Access Gateway 9. Apps provided online and offline 10. All corporate polices apply
- 22. Enrollment Page • Review Policy • Check Agreement Box • Click Submit Review + Submit
- 23. Getting Started Page • Discount on purchases • Download the Citrix Receiver and Antivirus • Section for Windows and Mac Discounts Windows + Mac Citrix Confidential - Do Not Distribute
- 24. User Experience
- 25. Download The Receiver Download the Receiver from your website
- 26. Download The Receiver • Receiver installs multiple plug-ins: • SSL VPN • Apps & Desktop OS • Accelerator • Self-service Plug-in
- 27. Launch Receiver • Self-Service Application Store • Select the Apps yourself • IT manages the store Various Applications
- 28. User Provisions Their Apps Create Your Folders Drag + Drop Applications
- 29. Launch Apps From • Start menu • Desktop • Task bar
- 31. Consumer devices • Consumer technology is useful in the enterprise • Simple, intuitive and inexpensive • Users want to bring their device to work • Beyond BYOC… to BYO-3 42% 34% 16% 6% Alert me 2% Empower me 1 2 3 4 5+ How many computing devices do you use on a daily basis Worldwide Survey of Corporate Employees February 2011, Citrix Systems
- 32. Same infrastructure supports consumer devices NetScaler Access Gateway SSL VPN Network Data Center Perimeter Firewall Web Filtering User Data Threat Management Single Sign On Intrusion Detection and Active Directory Prevention (IDS / IPS) App Virtualization Desktop
- 34. Activity Based Workplace Supporting Slides
- 35. STRATEGY | TECHNOLOGY | SERVICES Case Study – the New GPT Work Environment 17 February, 2012 Slide 34 Operational Excellence for Commercial Real Estate
- 36. What is does the future of Work Space Look Like? Activity Based Working is One Solution • Work anywhere, anytime, anyplace • Work the way that suits you best • Judged on outcomes not on being there • Many varied spaces to collaborate • Technology enables the workplace • No Allocated Desks, choose a desk every day to work at • Clean desk policy • Paperless (or significantly reduced paper usage) Slide 35 Operational Excellence for Commercial Real Estate
- 37. Why Would You Do It? • Overall reduction in space gives a great economic outcome • Why pay expensive rent to store paper • Enables companies to achieve great sustainability outcomes • Builds collaboration and breaks down silos • Empowers the workforce by making them accountable for their own outputs • Leverages latest technologies to improve efficiencies Slide 36 Operational Excellence for Commercial Real Estate
- 38. Technologies Delivered • Desktop Upgrade including Windows 7 and Office 2010 – Key challenge to remediate all apps to run on Windows 7 • Installed Cisco Wireless Technology to deliver Video grade wireless to all Staff • Relocated Data Room to support 6 green star intiative • Unified Communications coupled with OCS – Vast majority staff on softphone • Remote Access to work anywhere anytime – Using Juniper VPN with 2 factor authentication and Virtual Desktop Slide 37 Operational Excellence for Commercial Real Estate
- 39. Technologies Delivered • Integrated security single card to access lockers and printing • Swipe to Print • Room Booking System integrated with Outlook • Audio and Video conferencing, integrated controllers with lighting • Wireless Presenter and Electronic Whiteboards • Sharepoint Doc Management • Universal Docking Stations Slide 38 Operational Excellence for Commercial Real Estate
- 40. BUT… It’s not about Technology Successfully delivering a fundamental workspace change means addressing: • Culture • Process • Space Slide 39 Operational Excellence for Commercial Real Estate
- 41. The Change Management Process • Dedicated team of organisational and IT Change People • Start Early • Set Programs to engage the business – e.g. Biggest Loser, Passports • CEO and Leadership Team Support critical • Engage the doubters early and constantly Slide 40 Operational Excellence for Commercial Real Estate
- 42. Outcomes • Activity based Workplace • 350 desks for 322 staff reduced to only 277 desks • Paper use less than a third • Paper Storage was more than 900 lineal metres now 300 lineal metres • No major outages or technology failures • 6 Green Star Slide 41 Operational Excellence for Commercial Real Estate
- 43. More information on Logicalis and our Partners
- 44. Logicalis Overview Logicalis brings differentiated solutions to address business issues in the ICT infrastructure space utilising multi-vendor technologies Focused ICT infrastructure provider Integrated “architectural approach” to addressing business issues Differentiated by our support and managed service offerings 43
- 45. Logicalis Capabilities Overview Certifications Citrix Gold Partner VMware Enterprise Partner Cisco Gold and “MSCP” Partner EMC Velocity “Premier” Partner NetApp Gold Partner Microsoft Partner (Server, Virtualisation, UC) Vblock (First accredited Australian partner) Cisco Technology Specialisations Advanced Routing and Switching Advanced Security Advanced Unified Communications Advanced Wireless LAN Cisco UCS and Cisco ISE FlexPod solutions with single number support (FlexOne) 44
- 46. Citrix Overview Citrix Systems, Inc. (NASDAQ:CTXS) Corporate Snapshot transforms how businesses and IT work and people collaborate in the cloud era. With US$2.21B in 2011 market-leading cloud, collaboration, networking and virtualization technologies, 260,000 Customers and 10,000 Partners in 100 Citrix powers mobile workstyles and countries cloud services, making complex enterprise IT 6,900 Employees in 35 countries simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent 100% of the Fortune 100 and Fortune Global 100 of Internet users each day and it partners with use Citrix to deliver IT as an on-demand service more than 10,000 companies in 100 countries. Annual revenue in 2011 was US$2.21 billion. 75% of Internet users The workplace of the 21st century is Year Founded: 1989 undergoing a remarkable transformation, driven in part by innovation in consumer Employees' Choice - 50 Best Places to Work technology. People are increasingly bringing (Glassdoor, 2012) the smartphones, tablets and other devices Top 50 Most Innovative Companies (Forbes, they use ubiquitously in their personal lives into the workplace and expecting the same kind 2011) of rich, self-service experience they have at Top 10 Places to Work in Silicon Valley home. This "consumerization" is driving rapid change in business and IT, dissolving the lines (Workplace Dynamics, 2011_ between work and play, the office, home or Top 25 Best Tech Companies to Work For anywhere in between. Today's "workplace" is no longer a building you go to; it's wherever (Business Insider, 2011) you find inspiration. 45
- 47. About NOI Strategies NOI is a global services company Expert Consulting. that provides expert consulting, Established in 2002, NOI consists of the top experts in technology, and outsourcing commercial real estate business process and services to the world’s leading technologies. commercial real estate owners, operators, and investors. Our Technology Leadership. consultants have deep experience NOI maintains strong working knowledge and partnerships transforming real estate processes with all of the major software solution providers in our and applying technology to industry. improve operations: Operational Support Services. NOI has significant expertise in Customized to your operation, our exclusive blend of delivering state of the art activity domestic and offshore resources will help your company based work environments. From reduce non-core FTE, increase its depth of capability, and advice on technology to minimize technology overhead. organisational change NOI can Global Enterprise Capability. assist companies embarking on programs to deliver the workplace We provide services to global tier-one real estate of the future companies. 46
Editor's Notes
- #40: - leading with space - architects key- culture / how people want to work / project team / stakeholder interviews / what's wrong- technology to support this