V i d e o M a n a g e d S e r V i c e S
- 1. Switch to managed services Video Managed SerViceS The business case for video managed services grows stronger every day. If rising costs and the complexity of managing your own global video conferencing infrastructure aren’t enough incentive to switch to man- aged services, then consider these factors: > Adoption of IP networks requires rethinking corporate video strategies > Socialization of video communications opens the door to higher use > Improvements in technology — endpoint and high definition — can attract users > Earth-friendly activities such as conferencing are gaining popularity ACT Conferencing offers an experienced team that oversees all facets of video conferencing — from strategy to purchase of equipment to implementation of global, multi-media events. In addition, our all-inclusive monthly pricing model provides a consistent, predictable cost, no matter how often you collaborate. Size it correctly and apply the ‘invisible hand’ One size does not fit all when it comes to video conferencing. As the ‘invisible hand’ in the conference room, ACT brings a customized solution, relieves your staff of technical support duty and provides real- time problem resolution 24x7. Suddenly, video conferencing becomes an easy, cost-effective alternative. Fewer worries for you. Better for the environment. Boost results with an on-the-same-screen conferencing partner With 20 years’ experience, ACT Conferencing is one of the most seasoned audio-web-video providers in the industry. Our services match your objectives: Receive rapid ROI. Regular maintenance, oversight and upgrades ensure your infrastructure reaches business potential and provides access to the latest features and functions. Lower Total Cost of Ownership. Maximize the use of your video systems. Managed services provide economies of scale with customized service at a lower cost. You also capture the opportunity costs of IT personnel who can be allocated to other business functions. Expedite mission-critical decisions with dependable, reliable conferencing infrastructure. Video, voice and data are integrated and converged on an IP network. Improve the meeting experience for participants with ‘meet and greet’ support, real-time problem management, Live Assist, and post-conference issue resolution and follow-up. www.actconferencing.com
- 2. Relax — we’ve got it covered Video managed services ACT Conferencing can help you integrate video seamlessly into your IP network strategy. Our com- make sense! prehensive managed services program includes: > Boost user adoption with a high > Bridge management. Enhance quality of service and security with proactive bridge monitoring, quality ACT solution. in-conference support, maintenance, reports and more. > Receive rapid ROI from your > Endpoint monitoring and management. Run meetings smoothly with remote device monitoring, current investment. problem diagnostics, standards compliance, password management, software updates and reports. > Contain costs with a predictable, > Problem management. Resolve any technical glitches quickly: on-the-spot troubleshooting consistent monthly rate. resolution during events as well as post-meeting evaluation and repair of any ongoing issues. > Support sustainability initiatives > Room scheduling. Ensure conference bookings are always in order when you use ACT’s central- when you reduce carbon emissions. ized room bookings solution and scheduling conflict resolution. > Professional services. Receive expert consultation when you design or upgrade conference rooms, implement telepresence conferencing or migrate technology. About ACT Conferencing Established in 1989, ACT Confer- encing is a leading independent ACT Managed Services Overview provider of earth-friendly audio, Management Monitoring Reporting Updates web, video conferencing and we- Infrastructure Call launching/In Proactive bridge Usage reports Software upgrades bcasting services to organizations Management conference support monitoring Diagnostic reports Maintenance worldwide. ACT’s integrated glob- Layout control Live Conference CDR data Compatibility al conferencing platforms provide MCU configuration monitoring Updates Usage Pattern our customers in-country access, Gatekeeper Real Time analysis New Feature customized uniform billing, event configuration diagnostics Rollout management and local language Gateway services. Support for our truly configuration international business comes from Endpoint Centralized Device Managing the pe- System Statistics Maintenance Management Management ripheral systems & a diverse team of experienced, cus- Call Detail Records Immediate and/or Global Address tools in the room scheduled software tomer-focused support individu- Usage Reports Book Management Remote device updates als. The Company’s headquarters Password Manage- monitoring, prob- Multiple Security are located in Denver, Colo., USA, ment lem diagnostics, Permissions notification with operations in Australia, Can- Conference Launch New features and ada, France, Germany, Hong Kong, and Support Standards Compli- feature updates Services ance, LDAP, SNMP Malaysia, the Netherlands, Singa- Problem Man- Tier I: Help Desk Live Conference Quick Incident Real Time Incident pore, and the United Kingdom. agement Support or “Prob- Incident Monitoring Reports sent as the Report updates lem Identification” Quick Fix system incident occurs with problem Tier II: “Problem configuration Full Incident and resolution Resolution” changes to accom- Site reporting post Weekly customer Providing sugges- modate faults problem facing meetings to tions for system Early setup prior cover faults, out- upgrades or down- to conference start ages and successes grades to monitor for pos- Conducting proac- sible issues tive system checks Room Providing conflict Proactive room and Providing daily Room availability Scheduling management resource monitor- room schedules changes Organizing periph- ing to prevent Providing confirma- Priority conference eral equipment scheduling conflicts tion notifications updates for con- requests Resource holders Providing change trolled resources Single point of designated by the and update notifi- Content ownership contact for room customer to allow/ cations updates prior to and conference disallow use of a conference start scheduling room or resource Professional Provide consultative service ,white papers, analysis, recommendations and project Services management on: Migration from ISDN to IP Migration from room systems to desktop video ACT Conferencing Migration from standard definition to HD conferencing 800-228-2554 www.actconferencing.com