Its Quick Overview (Itms)
- 2. About ITS Technologies ITS design, build and maintain mission critical IT systems on a global basis. Our IT solutions mitigate risk, reduce costs and complexity, and provide our customers with a compelling and sustainable competitive advantage. ITS are working towards a carbon neutral status, we operate one of the most energy efficient data centers in the UK and support charitable causes via our CSR initiatives. Background Why Choose ITS? • Heritage spanning 12 years • Proven track record over 12 years Originally TMGIT (Part of the TMG Group) Outstanding reference sites across 100% of Clients Acquired RITS • One vendor, One solution, One point of contact • UK nationwide coverage Mitigate operational and commercial risk Runcorn, Daresbury, Warrington, Redcar & Glasgow • Agility and Creativity In house design
- 3. Smart IT Managed Services, IT Helpdesk and IT Support ITS Technologies enable you to focus on your core business without having to worry about your IT infrastructure. We help you achieve a higher quality of service at a reduced cost . Our Service Portfolio • Complete Systems Integration • Proactive desktop, mobile, server installation & support • Service desk on an ad-hoc or contract basis • Provision of Collaboration & communication tools • Cloud, hosted & data centre services – data management archiving storage & recovery • Infrastructure refresh • Security audit & compliance inc risk assessments and health checks • Local Area Network (LAN) design, deployment & management
- 4. Tailored To Address Your Business’ IT Challenges • Are you under pressure to stretch your resources and deliver more with less? • Do you need to provide higher levels of support to your business with faster incident resolution? • Struggling to maintain control over your full lifecycle & total cost of assets from purchase to retirement? • Do you need to improve the quality, speed and reliability of your project deployments? • Are you worried about malicious threats to your IT asset base? • Unplanned service disruptions leads to lowered customer satisfaction We simplify and reduce We offer excellence in Our advisory and complexity though service through our agile consultative service virtualisation of servers approach to all client supports your entire and desktops demands IT strategy Fully Managed We deliver complete We plan, deliver and Seamless Systems project management support migration from Integration Deployment of all technical service legacy e-mail systems enhancements
- 5. Scope of our services Our Solutions Solve These & Many More Challenges • Fully managed service with full lifecycle provision • Boost your employees productivity • Remote and onsite incident resolution • Reduced operational downtime – for software and hardware 99.999% uptime guarantee • Asset tracking, proactive monitoring • Multi-vendor equipment support and gap analysis • Improved user experience • Proactive protection of desktop/laptop • Understand the cost and value of your assets through enterprise grade IT assets firewalls, antispyware, antivirus, • Improved business agility mandated patching and network • Faster deployment of new applications quarantine drives business growth • Centralised automated patch • Maintain the diverse skills needed to distribution in place for all desktops align your IT infrastructure with your • Turnkey Systems Integrator approach business requirements
- 6. Bolero Smart Cloud Enterprise-grade cloud-based IT platform • Support your mobile workforce, home workers and virtual team while they are on the move • We offer Microsoft® Office 365 within an ITS Technologies data centre environment • Our Software as a Service (SaaS) solutions are designed with optimum scalability, performance and availability • E-mail, calendaring, document creation and collaboration are business critical, so our SaaS platforms are resilient, reliable, highly secure, manageable and well supported
- 7. How we work: • Funded Technology Tasters • Fixed Monthly cost of IT support aids budgeting • Full service provision of hardware software 8 x 5 or 24 x 7 and bespoke support packages available • Bespoke package built for you • 100% UK based team of certified engineers ITS is Your Trusted Partner:
- 8. The V Team -Your Virtual Team The UK Wide Network of Technology Experts • Single point of contact Call Centre • Supplement your own internal teams or Complete Systems Integrator Approach • Access to a fully certified and trained team of technical specialists • Ability to meet new demands • Trusted external delivery capabilities in new or existing technology areas • Reduce staffing process workload and time by 50% • Amenable and professional resources • Wide range of packaged services (Fixed Scope) • Access to Consultancy Bundle
- 9. Case Studies • Hardware & software 1st • IT consultancy services • Preferred tenant IT line support • IT project management provider • Remove the need for • Server consolidation • IT hardware, software & in-house IT engineers • 1st and 2nd level software telephony support • Provide certified technical support • Back office IT onsite resource • Single point of contact administration • Project support • IT administration • High availability and • IT administration resilience planning • Network support • Managed desktop support • Server support • Local network & Wi-Fi support “With a network of retail “ITS Technologies directly “Delivering superior service stores, ITS is able to deliver provide the required front to a large organisation, and support a real time line IT support services to a giving them a central, single environment, ensuring Global Manufacturer” contact with a fixed monthly systems availability and administration cost” resilience is key to this”
- 10. Some of Our Clients
- 11. More of Our Clients
- 12. What Some of Our Clients Say Wilton Centre TechConsult Guardian Marine The Wedding Vine ContainerShip Facilities Management Testing Stephen Duffield Steve Guest Andrew Shaw Claire Severn Michael Colledge We have used ITS as our ITS and its staff have been ITS have been invaluable in ITS Technology offer a I would recommend ITS primary on-site IT support since extremely helpful in all our IT providing on-site IT support. comprehensive hardware and without hesitation. The service 2001. They have always been planning and maintenance over From the moment the we software support service, with is quick, reliable and all responsive, helpful, friendly, the last 3 years. They have moved into The Wilton Centre a highly responsive team who problems have been dealt with trustworthy and honest. ITS always offered a first class we were relying on a provider really understand our business promptly. Their on-site support have helped us on many service and resolved any we knew from past contract needs. If we have any queries, is invaluable to our business occasions – from advice on problems and issues that have but who were 50 miles away. no matter how big or small, we and we will continue to use ITS suitable hardware and arisen with our systems, From the moment we knew of know that we can rely on ITS moving forward. software to installation, quickly, efficiently and cost ITS we have had a superb Technology to answer them networking and effective. I highly recommend Network, Desktop and Server promptly and thoroughly. The troubleshooting. Their expert ITS to any size organisation Support. The advice and customer service we receive is service is fast, reliable and requiring assistance with their knowledge that ITS have first class and I would highly offers great value for money. current or future IT systems, provided has been remarkable recommend their service to As such we have no hesitation you will not be disappointed. and always helpful no matter other companies. in recommending ITS to all our what the subject. IT is key to tenants. any business and ITS have been instrumental in helping us grow our business rapidly. We have no hesitation in recommending their services to anyone.
- 13. THANK YOU Contact Us ITS Technologies Limited Voice: + 44 (0) 844 856 9966 Fax: + 44 (0) 844 856 9977 Email: info@its-technology.net Website: www.its-technology.net ITS Technologies Limited ITS Technologies Limited ITS Technologies Limited North East Regional Office Head Office R&D and Innovation Centre The Wilton Centre The Heath Business & Technical Park Daresbury Science & Innovation Campus Wilton Heath Road South Keckwick Lane Redcar, Cleveland TS10 4RF Runcorn WA7 4QQ Daresbury, Cheshire, WA4 4FS