Strengthen Operational Efficiencies with IT Infrastructure Managed Services by HCL
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The document outlines a partnership between a leading adhesive firm in India and HCL Infosystems for IT infrastructure management services aimed at enhancing operational efficiencies as the company expands globally. HCL offered comprehensive IT solutions including hybrid support, asset management, desktop management, and network management to improve service availability and support across multiple locations. HCL Infosystems is a prominent technology provider in India, specializing in a wide range of IT services and products.
Strengthen Operational Efficiencies with IT Infrastructure Managed Services by HCL
- 1. Manufacturing Strengthening Operational Efficiencies of a Top Adhesive Firm with IT Infrastructure Management Services Client Brief The client is a pioneer in consumer and specialties chemicals in India. Their product range includes adhesives, resins, sealants, paint chemicals, art materials and organic pigments. Over two-third of the company sales is from the products and segments it has pioneered in India. The client is increasing its international footprints through acquisitions and setting up manufacturing facilities and sales offices at important locations around the world.
- 2. Client Requirements and processes. Details of the solutions offered are as follows- The client wanted to scale up their existing IT infrastructure and make a distinct move Ÿ Hybrid Support - Centralized IT support towards being a futuristic company that team comprising onsite resident and could adapt to and meet the growth and cluster engineers covering factory expansion related challenges. This locations and branch offices. The prompted the client to look for an IT partner balance locations spread across the w h o c o u l d f u l f i l l t h e i r fo l l o w i n g country are supported by on-call requirements- service Ÿ Asset Management & IMAC Services Ÿ Desktop Management - High quality end-to-end support for applications, Ÿ Optimum utilization of the overall IT o p e rat i n g syste m s & n e t wo r k infrastructure connections Ÿ Delivery of services based on ITIL Ÿ Vendor Management framework or equivalent Ÿ Asset Management - Synchronized Ÿ Data Centre & DR Site Management business objectives and moved IT from Ÿ Desk side support for their offices all the tactical level to the strategic level over India Ÿ Server Management Services - Ensured Ÿ Network Management maximum availability of the servers by minimizing downtime of service Ÿ Email Support Ÿ Vendor Management Ÿ Configuration, Administration, Upgrade /Patch /New Release Deployment Ÿ Reporting & Documentation Ÿ Centralized Helpdesk Services Solutions Offered After careful assessment of the client's requirements, HCL Infosystems offered solutions to the client for their workplace management spread over 100 locations pan India. These solutions included break-fix support, implementation of ITIL driven tools
- 3. Ÿ Back up Management for pre - defined Business Benefits critical applications, databases, file Ÿ Server uptime of 99.99% servers, mailing subsystem and crucial Ÿ Platform availability of Windows, Citrix, server setups VMware, AIX, Storage & Web Services Ÿ Mail Messaging Management Services by 99.99% - Creation, deletion and transfer of user Ÿ Network availability of 99.75% mailboxes, monitoring email traffic, Ÿ Improved remote resolution ratio from monitoring and managing disk space utilization on servers 20% to 45% Ÿ 1st level call resolution through RIM Ÿ Proactive network monitoring and auto ticketing exceeding threshold level configured in the tool leading to increased network availability Ÿ ITIL process implementation leading to structured, quality and smooth IT support delivery to user community 18x7 Ÿ Implementation of regular review mechanism and governance has lead to Ÿ Network Management - Identification faster decision making of LAN cabling faults, proactive monitoring of all switches, routing equipment and countrywide WAN links with the use of network monitoring tools Ÿ Hardware maintenance and support of all computing products Ÿ Centralized Remote L1/L2 Support- Remote Infrastructure Management (RIM) engineers were placed at helpdesk for service support Ÿ Centralized Helpdesk Services
- 4. About HCL Infosystems HCL Infosystems Ltd. with revenue (LTM) of US$ 2.0 billion (Rs 10,401 crores) is India's Premier Technology Company and offers a wide spectrum of IT Services and Products ranging from Cloud to Learning Solutions. As a complete IT solutions provider the company offers comprehensive offerings in Enterprise Application Services, IT Infrastructure Managed Services, System Integration, Office Automation Products and Services, Distribution and Support Services. The company operates in both the Consumer and the Enterprise space – offering the latest mobility products and operating in verticals like BFSI, Telecom, and Healthcare respectively. HCL Care, the support and service division of the company has one of the largest and most extensive service networks across the country and provides end to end support services for various IT, Telecom and Consumer Electronics products.HCL Infosystems has one of the largest distribution network of digital lifestyle global brands and an unparalleled robust service network in the country including Tier 2 and 3 cities. Digilife Distribution and Marketing Services (DDMS), a 100% subsidiary of HCL Infosystems focuses on multi brand distribution and offers value added distribution for its partners including strategic consulting services, last mile connect and support in marketing and promotions. HCL Learning a division of the company covers the entire spectrum of education and training requirements across schools, colleges, individuals and enterprises and offers rich learning solutions across these segments. HCL Infosystems MEA (Middle East and Africa), a fully owned subsidiary of HCL Infosystems is part of the emerging markets outreach of the company and focuses on expanding the business in the Middle East and African geographies and provides comprehensive IT solutions to customers across verticals in the region. The company also has robust operations in Singapore with its subsidiary HCL Insys Pte. Ltd. gaining traction in the region with its Enterprise solutions including a strong offering in Infrastructure Managed Services For more information please visit us at www.hclinfosystems.com For more details, please contact us at transform@hcl.com or visit us at www.hclinfosystems.com Copyright @ HCL Infosystems Ltd. All Rights Reserved. Reproduction of this publication in any form without prior permission is forbidden. The names of the actual companies and products mentioned herein may be the trademarks of their respective owners. All content/information present here is the exclusive property of HCL Infosystems Ltd. The content/information contained here is believed to be accurate ate the time of publishing. HCL shall not be liable for damage of any kind use of this information, which is subject to change without notice.