remote service automation
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NextNine Service Automation is a software platform that allows technology vendors to remotely monitor, diagnose, and resolve issues with products at customer sites through an automated process. Key features include proactively discovering problems, conducting automated diagnostics using data logs and configurations, performing remote maintenance, and integrating these services with back-end systems. This helps reduce service costs, drive uptime, and create new premium service offerings while minimizing on-site visits. The platform uses a patented Virtual Support Engineer and flexible rule engine to continuously monitor products and automate service workflows in a secure and scalable way.
remote service automation
- 1. NextNine Service Automation Highlights Remotely monitor your Remote service and support has rapidly become a necessity for product products at the customer manufacturers. In a world of decreased product margins, increased site to proactively discover complexity and an unrelenting demand for reliability from customers, , problems remote product service (RPS) is paramount for reducing service costs, maintaining customer satisfaction and generating premium service Resolve problems faster offerings. It therefore comes as little surprise that a growing number of using automated savvy product manufacturers across several industries rely on remote diagnostics service for competitive differentiation and a meaningful impact on the bottom line. Conduct maintenance based on actual product NextNine Service Automation is a software platform that allows technology usage vendors to remotely service their products and deliver innovative offerings to their customers. NextNine’s patented Virtual Support Engineer™ Automate software continuously monitors your systems at each customer site and securely distribution communicates with your service organization. It enhances and automates your service work ows including: problem discovery diagnosis and , Reduce service costs and resolution; product maintenance and con guration; inventory management minimize eld visits and consumables supply. Create new premium service offerings Customer Site Vendor Service Organization Application Maximize uptime and drive Marketing/ Engineering Support optimal asset performance Hardware Sales ! Equipment Remote Troubleshooting Remote Access Secure Communication Preventive Software Enterprise Communication Maintenance Distribution Applications Server (ERP/CRM) Network Virtual Support Engineer Dashboards Rule Builder & Reports NextNine Service Center Monitoring Collection/ Command Security Diagnosis Execution Policy
- 2. “By incorporating NextNine's Key Features and Benefits Proactive Problem Discovery Continuously monitor your products at the innovative technology we , customer site and receive proactive fault have ensured that our noti cations. customers will continue to Automated Diagnostics Get pre-analyzed log les, con guration and performance data in minutes. View trends and receive the highest-possible analysis to further expedite diagnosis. level of service.” Remote Access Securely access desktops, terminals or browsers of supported systems. Software Distribution Automate deployment and execution of software Ray Rouleau - VP of updates and patches. Operations, GE Healthcare Preventive Maintenance Conduct automated preventive and pre-emptive maintenance routines based on actual product usage. Corrective Actions Automate routines for correcting known issues. “The ease of use and Enterprise Integration Integrate remote service with back-of ce exibility of NextNine applications such as CRM and ERP to automate and enhance existing business processes such as trouble Service Automation allows us ticket creation, eld dispatch and pay-per-use billing. to con gure it in nitely by Dashboards and Reports Gain insight on how customers are using your product and what issues they are encountering writing our own rules, to and turn it into actionable revenue generating monitor our own devices, activities such as new services and product servers and other equipment, enhancements. and continuously make it useful to us.” Technology Unparalleled Flexibility Service your systems using a variety of standard and proprietary protocols and multiple data Lindsay Smith – Services collection models. Several built-in modules are Marketing Director Motorola , included and you have endless exibility to create your own applications and use cases. Agent-less Architecture A single Virtual Support Engineer instance can monitor and support your entire system at each customer location. No changes to your product are required and deployment and updates are effortless. Security Built-in security for data communication, Corporate Headquarters authentication, authorization and auditing ensures 75 Maiden Lane end-customer adoption. New York, NY 10038 Intuitive and Flexible Rule Engine Develop custom rules to service your products in Tel: +1-212-405-2221 hours, not weeks or months! Scalability and High-Availablity Support installations consisting of thousands of NextNine EMEA supported systems and millions of transactions on a 4 Ha-Nechoshet St. eld-tested, enterprise-grade platform. Tel Aviv 69710, Israel Tel: +972-3-7673000 2010 NextNine Ltd. All rights reserved. Information subject to change without notice. NextNine, the NextNine logo and all other product and technology names are trademarks of NextNine Ltd. All other www.nextnine.com products or services are the property of their respective owners