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Secure your SAP system
Have you ever faced below problems regarding your SAP system?

  l   You worry about information security regarding your mission critical data

  l   You don’t have safe and regular data backups

  l   Slow operation of your system or unexpected breakdown cause loss in your business

  l   Overload of IT colleagues cause difficulty to keep up with fast development of SAP technology

  l   You worry about information security regarding your mission critical business data
  l   New business lines, locations or volume growth claim felxible and scalable IT infrastructure

  l   You want to have transparent and plannable IT costs


HostLogic's SAP Hosting Service can take over all the troubles of your SAP
operation and guarantees secure running.
What does SAP Hosting service offers to you?

  IT security                                            Guarantees
     l   Datacenters with high level security              l   Guarantees and responsibilities by contract
     l   Identification to enter                           l   Penalty - in case of failure in fulfillment of
     l   UPS                                                   contract
     l   24x7 server operation
     l   Redundant data backups in different locations
     l   Operation without data loss                     Constantly available professional help
                                                           l   Central helpdesk with constant availability
                                                           l   Professional experts continous availability
                                                           l   High quality HelpDesk with WEB access
  Efficiency
     l                                                     l   Multilevel support organization
         Handling new claims with experience and
         competency
     l   Fast answers on problems
     l   Flexible service packages as needed             Secure operation
                                                           l   Guaranteed availability of system
                                                           l   Secure and high-end hardware environment
                                                           l   Operation by SAP standards
  Professional HelpDesk
     l   SAP audited technology and processes
     l   ISO qualified operation
     l
                                                         Predictible costs
         ITIL based support                                l
     l
                                                               No initial investment
         Certified experts                                 l   Easy to plan monthly fee
                                                           l   Cost is service fee not asset


  The elements of HostLogic SAP Hosting solutions


                                                                                     Backup & recovery
                                                                                     Efficiency optimization
                                                                                     High availability environment
                                                                                     Fine tuning environment
Set up VPN                             Network
Configure routers
                                                           Database
                                        Acces                                        Security management
Network controll                                           Services
                                      Management                                     Virus protection
                                                                                     Capacity management
                                                                                     Backup & Restore
Sizing
                                                                                     management
Hardver setting
                                                 SAP                                 Monitoring & Alert
Facility management                                                  System
                            Data Center                                              Escalation maganement
Operational preparation                        HOSTING             Management
                            Management                                               Release management
                                                                    Sewrvices
                                               SERVICES                              Performance, Availability &
                                                                                     Continuity Management
                                                                                     Data and storage
Backup strategy
                                                                                     management
Support packages
Transportation management                                  Service
                                       SAP Basis                                     Incident & Problem
Mandant copy                                                Desk                     management
Co-ordination of SAP Services          Operation           Services                  Change management
Proactive system management
                                                                                     Service Level management
Early Watch Health Check
                                                                                     Load balance
                                                                                     SAP contact management
                                                                                     Multilevel support
What kind of results can you expect on each area of your operation?


Effective internal IT                                  Lower cost of operation
Your IT staff should not gain a deep knowledge of      Service fee of hosting is predictable, can be easily
the operation of your new ERP system. Your IT staff    calculated as a fix monthly fee. No need to invest in
should handle only those tasks they can easily and     expensive new hardwares, spend on extra capaci-
confidently handle, all other tasks can be passed to   tiy or unexpecxted problems and requirements,
the Hosting provider.                                  employ new experts or teach colleagues.

Expert knowledge                                       Stable SAP system
You can always count with availability of profes-      SAP availability should be permanent and stable,
sional experts, who have a deep knowledge of the       like water from the pipe. Your provider assures per-
system. You don't have to find and pay expensive       manent and stable availability, no breakdowns or
consultants every time you have a problem.             unavailability will cause you worries and losses in
                                                       business.




Ferrero                                                Lufthansa Technik

"Ferrero Hungary decided to rely on an external        "We needed a flexible, professional partner with
SAP service partner, HostLogic, to increase inter-     international experience in SAP operation, busi-
nal efficiency and flexibility - by taking advantage   ness consulting and implementation. We have
of HostLogic's focus on SAP technology and             had several projects so far, all of these were ful-
experience in SAP hosting and application man-         filled precisely according to the contract.
agement services. Thanks to this partnership,          In my opinion HostLogic is a client oriented, reli-
Ferrero people can free up quality time for core       able partner, who offers complete professional
business activities."                                  services for affordable prices.
                                                       I can recommend HostLogic to anyone who wants
                                                       to support its business processes with a correct IT
                                                       partner. "
                                Stefano Brandinali
                                           Director                                   János Kendelényi
                        Project Management Office                                                    CIO
                                     Ferrero Group                                     Lufthansa Technik
                                    www.ferrero.hu                                  www.lht-budapest.com



Why to choose SAP Hosting service?
   l   Professional - no limitation on IT skills and capacities
   l   Fast - save customer time & efforts
   l   Flexible in service period & scope - better support for business needs
   l   Better TCO - cheaper and reasonable
   l   Reliable service levels - you get what you paid for
   l   Responsible provider - Operation risk managed
   l   No investment - release capital
   l   Easy to plan cost - transparent IT cost for business
   l   Evergreen concept - better support business changes and needs
   l   No problems with ERP-IT - concentrate on the core business
   l   Set free liquid capital for additional investment (alternative cost)
   l   Scalable - can grow with your business
   l   Operating cost - cost of service, not of asset
Why to choose HostLogic?
        l   The only one SAP Advanced Hosting partner in the CEE region
        l   Technology & Services specialized exclusively in SAP
        l   Advanced level SAP Hosting certification since 2002
        l   International and regional Help Desk with certified SAP support consultants
        l   All inclusive SAP hosting service to run your business smart and effective
        l   SAP application service provided in 9 countries
        l   Data centers with highest technology and security level
        l   International experience and quality for reasonable price
        l   Operating 100+ central SAP servers
        l   ITIL based support processes




    Lekkerland                                                 Euronics

    "We needed to find a professional IT company               "Taking everything into account I think hosting
    to separate and take over the operation of our             service is much more cost effective than opera-
    SAP system in Hungary. Finally we chose                    tiong your own system. In my opinion hosting is
    HostLogic, becuase we felt it is the company               not a luxury service. If there is no extreme situa-
    who can provide the best support for such a                tion and need, like for a special research compa-
    company, who is not very familiar with IT.                 ny, it is luxury to build up and run your own pro-
    HostLogic very quickly saw through our claims              fessional and experienced IT department for SAP
    and offered us a complete professional service             operation.
    for the operation of our SAP. Compared to the              We have been partnering with HostLogic for 8
    high level of service, their proposal was so com-          years, and now we renewed our contract again for
    petitive we could not choose anyone else."                 4 years more. I think this is someting that can
                                                               best show our satisfaction with both the SAP sys-
                                                               tem and the Hosting service."


                                     Ferenc Haiman                                                Ferenc Wieder
                                                CEO                                   IT and investment manager
                                      Lekkerland Ltd.                                               Vöröskõ Ltd.
                                   www.lekkerland.hu                                            www.euronics.hu




                                         www.hostlogic.com

   HostLogic Ltd.
HostLogic Kft.                        Telefon: + 36 1 237 1730
1134 Budapest, Váci út 45. 49.
   H-1134 Budapest, Váci út           Fax:     + 36 1 350 4113
Atrium Office
   DC Park irodaház                   Email: info@hostlogic.hu
   Phone: + 36 1 237 1730                       www.hostlogic.hu
   Email: info@hostlogic.com

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Advantages of SAP Hosting

  • 1. Secure your SAP system Have you ever faced below problems regarding your SAP system? l You worry about information security regarding your mission critical data l You don’t have safe and regular data backups l Slow operation of your system or unexpected breakdown cause loss in your business l Overload of IT colleagues cause difficulty to keep up with fast development of SAP technology l You worry about information security regarding your mission critical business data l New business lines, locations or volume growth claim felxible and scalable IT infrastructure l You want to have transparent and plannable IT costs HostLogic's SAP Hosting Service can take over all the troubles of your SAP operation and guarantees secure running.
  • 2. What does SAP Hosting service offers to you? IT security Guarantees l Datacenters with high level security l Guarantees and responsibilities by contract l Identification to enter l Penalty - in case of failure in fulfillment of l UPS contract l 24x7 server operation l Redundant data backups in different locations l Operation without data loss Constantly available professional help l Central helpdesk with constant availability l Professional experts continous availability l High quality HelpDesk with WEB access Efficiency l l Multilevel support organization Handling new claims with experience and competency l Fast answers on problems l Flexible service packages as needed Secure operation l Guaranteed availability of system l Secure and high-end hardware environment l Operation by SAP standards Professional HelpDesk l SAP audited technology and processes l ISO qualified operation l Predictible costs ITIL based support l l No initial investment Certified experts l Easy to plan monthly fee l Cost is service fee not asset The elements of HostLogic SAP Hosting solutions Backup & recovery Efficiency optimization High availability environment Fine tuning environment Set up VPN Network Configure routers Database Acces Security management Network controll Services Management Virus protection Capacity management Backup & Restore Sizing management Hardver setting SAP Monitoring & Alert Facility management System Data Center Escalation maganement Operational preparation HOSTING Management Management Release management Sewrvices SERVICES Performance, Availability & Continuity Management Data and storage Backup strategy management Support packages Transportation management Service SAP Basis Incident & Problem Mandant copy Desk management Co-ordination of SAP Services Operation Services Change management Proactive system management Service Level management Early Watch Health Check Load balance SAP contact management Multilevel support
  • 3. What kind of results can you expect on each area of your operation? Effective internal IT Lower cost of operation Your IT staff should not gain a deep knowledge of Service fee of hosting is predictable, can be easily the operation of your new ERP system. Your IT staff calculated as a fix monthly fee. No need to invest in should handle only those tasks they can easily and expensive new hardwares, spend on extra capaci- confidently handle, all other tasks can be passed to tiy or unexpecxted problems and requirements, the Hosting provider. employ new experts or teach colleagues. Expert knowledge Stable SAP system You can always count with availability of profes- SAP availability should be permanent and stable, sional experts, who have a deep knowledge of the like water from the pipe. Your provider assures per- system. You don't have to find and pay expensive manent and stable availability, no breakdowns or consultants every time you have a problem. unavailability will cause you worries and losses in business. Ferrero Lufthansa Technik "Ferrero Hungary decided to rely on an external "We needed a flexible, professional partner with SAP service partner, HostLogic, to increase inter- international experience in SAP operation, busi- nal efficiency and flexibility - by taking advantage ness consulting and implementation. We have of HostLogic's focus on SAP technology and had several projects so far, all of these were ful- experience in SAP hosting and application man- filled precisely according to the contract. agement services. Thanks to this partnership, In my opinion HostLogic is a client oriented, reli- Ferrero people can free up quality time for core able partner, who offers complete professional business activities." services for affordable prices. I can recommend HostLogic to anyone who wants to support its business processes with a correct IT partner. " Stefano Brandinali Director János Kendelényi Project Management Office CIO Ferrero Group Lufthansa Technik www.ferrero.hu www.lht-budapest.com Why to choose SAP Hosting service? l Professional - no limitation on IT skills and capacities l Fast - save customer time & efforts l Flexible in service period & scope - better support for business needs l Better TCO - cheaper and reasonable l Reliable service levels - you get what you paid for l Responsible provider - Operation risk managed l No investment - release capital l Easy to plan cost - transparent IT cost for business l Evergreen concept - better support business changes and needs l No problems with ERP-IT - concentrate on the core business l Set free liquid capital for additional investment (alternative cost) l Scalable - can grow with your business l Operating cost - cost of service, not of asset
  • 4. Why to choose HostLogic? l The only one SAP Advanced Hosting partner in the CEE region l Technology & Services specialized exclusively in SAP l Advanced level SAP Hosting certification since 2002 l International and regional Help Desk with certified SAP support consultants l All inclusive SAP hosting service to run your business smart and effective l SAP application service provided in 9 countries l Data centers with highest technology and security level l International experience and quality for reasonable price l Operating 100+ central SAP servers l ITIL based support processes Lekkerland Euronics "We needed to find a professional IT company "Taking everything into account I think hosting to separate and take over the operation of our service is much more cost effective than opera- SAP system in Hungary. Finally we chose tiong your own system. In my opinion hosting is HostLogic, becuase we felt it is the company not a luxury service. If there is no extreme situa- who can provide the best support for such a tion and need, like for a special research compa- company, who is not very familiar with IT. ny, it is luxury to build up and run your own pro- HostLogic very quickly saw through our claims fessional and experienced IT department for SAP and offered us a complete professional service operation. for the operation of our SAP. Compared to the We have been partnering with HostLogic for 8 high level of service, their proposal was so com- years, and now we renewed our contract again for petitive we could not choose anyone else." 4 years more. I think this is someting that can best show our satisfaction with both the SAP sys- tem and the Hosting service." Ferenc Haiman Ferenc Wieder CEO IT and investment manager Lekkerland Ltd. Vöröskõ Ltd. www.lekkerland.hu www.euronics.hu www.hostlogic.com HostLogic Ltd. HostLogic Kft. Telefon: + 36 1 237 1730 1134 Budapest, Váci út 45. 49. H-1134 Budapest, Váci út Fax: + 36 1 350 4113 Atrium Office DC Park irodaház Email: info@hostlogic.hu Phone: + 36 1 237 1730 www.hostlogic.hu Email: info@hostlogic.com