Value point system managed services
- 1. MANAGED SERVICES “Allow us to make a Difference” Antony - Manager - 8861230920
- 2. 0 Debt Fuelled Growth 6 29 Countries Locations 26 Years 2,500+ Employees $4M In Investments 13 Group & Associate Companies $77M Group Turnover 19,000+ Delighted Customers Worldwide OVERVIEW Antony - Manager - 8861230920
- 3. GROUP COMPANIES IT INFRA & SYSTEM INTEGRATION DATA, CONTENT & LANGUAGE EDUCATION HEALTHCARE VALUEPOINT SYSTEMS IT SYSTEM INTEGRATION VALUEPOINT TECHSOL INFORMATION SECURITY & AVAILBILITY TECHNOBIND SOLUTIONS SPECIALIST TECHNOLOGY DISTRIBUTION VALUEPOINT KNOWLEDGEWORKS LANGUAGE TRANSLATION & LOCALISATION SOURCEHUB INDIA DOCUMENTMANA GEMENT CONTENT FUTURE CONTENT MANAGEMENT REDFILE GLOBAL AUTO VISUAL CLASSIFICATION & IG VALUEPOINT THOUGHTNET STUDENT LIFE CYCLE MANAGEMENT TUTORPOD LEARNING COACHING & TUTORING EDECOSYS SYSTEMS E-COMMERCE FOR EDU DOMAIN PARENTOF SOLUTIONS PARENTING INTELLIGENCE PLATFORM HEALTHCARE INTELLYTICS INC BIG DATA, AI & ANALYTICS INTELLYTICS DIABETES INSTITUTE INTEGRATIVE & HOLISTIC APPROACH Antony - Manager - 8861230920
- 4. Achievements AMC Support • OEM B2B • Warranty Upgrade packs • VPS AMC • Multi-Vendor • PAN India FMS Support • SLA Based • Cost+ Model • Resource Based RIMS • End Point Management • Ticketing /Remote/ Asset/ Patch management • Policy and Automation • First Call Resolution • Reports & Dashboard Warranty Support For Various OEM Products Professional Services • Technology Consulting • Implementation & Roll Out • GAP Analysis • Migration • Training • IT Relocation Managed Services • Long Term Enabled Team resulting 30% growth YoY • 50+ Cr Services Revenue Clocked • 1200+ Resources Deployed Across India • 55 Seat NOC Facility with 30+ Domain Experts • 25+ Years Industry Experience • 800+ delighted customers • PAN India Service Presence NOC • 24/7 Data Centre Monitoring and Management • Service Desk • First Call Resolution • Vendor Management • Scheduled SOP & Backups OUR SERVICES • Site Audit / GAP Analysis • Go HYBRID • Optimise Onsite Resources/ Process • Implement ITSM Tools – Reactive to Proactive Approach • Integrate NOC Support – Expand Service window to 24/7 • Build Automation resulting reduced tickets • Phase wise service improvement plans and review with reduced cost & improved ROI Align IT Support to Business Needs GO HYBRID with us Antony - Manager - 8861230920
- 5. Organizations cannot afford to have systems downtimes as it affects the business adversely. Annual Maintenance Contracts or AMCs are critical for the maintenance and continuous performance of systems. Valuepoint offers businesses regular check-ups to ensure that systems are in top-notch condition and at peak performance through the year. TYPES OF CONTRACTS:- 1. OEM (HP, DELL, CISCO etc.) & Multi Brand AMC’s 2. Multi Location / PAN India Support 3. Comprehensive / Labor AMC’s 4. Labor only Annual Service Contracts (ASC) 5. Labor + Spare Parts to a fixed amount / ON CALL service BENIFITS:- 1. Reduces unplanned expenses resulting from sudden and unplanned repairs of the systems. 2. Assured 24/7 service from qualified technicians/engineers. 3. Planned services for your products. 4. Planned Preventive maintenance. 5. Genuine spare parts for your products ensure performance reliability. Annual Maintenance Contracts (AMC) Antony - Manager - 8861230920
- 6. Value point's IT Facilities Management Services ensures uninterrupted access and performance of your IT infrastructure as per agreed SLAs (Service Level Agreements). Available 24/7 , Value point's Facility Management Services team offers the requisite man power as well as specialized remote management support required to keep your facilities ticking round the clock without a hitch. Valuepoint manages your assets across IT vendors and captures all the service requests logged via mail, telephone or the web. SERVICES OFFERED:- 1. Call Management 2. Asset and Inventory Management 3. Vendor Management 4. End-User Services such as Desktop/Laptop Support, LAN Management, Mail Management, etc. BENEFITS:- 1. Reduce the total cost of operations 2. Client can focus on core business activities 3. Rationalize staffing costs 4. Optimize asset utilization 5. Facilitate service delivery 6. Improve uptime and system availability Facility Management Services (FMS) Antony - Manager - 8861230920
- 7. • 24X7 Service Desk • First Call Resolution • Patch Management • Incident / Problem / Change management • Vendor Management • CMDB • Reports & Dashboards RIMS • Focus Based First Call Resolution • Asset Management • Patch Management • Policy Management • End Point Security • Anti-Virus Management Service Desk • Proactive Monitoring • Backup Management • SOP based App Support • OS Management. • Database Mgmt. • M/W availability monitoring Data Center Management • Network Monitoring & Management • Performance Monitoring • Network Security • Network Optimization • Leased Line Management Network Management Antony - Manager - 8861230920
- 8. IT INFRA Monitoring TOOL Details • Help Desk and Trouble Ticketing Features • Audit & Computer Inventory (Asset Management) • Patch Management • Monitoring & Alerts • Cross Platform Support (PC and Mac and Linux) • Remote Desktop Management • Network Monitoring • Executive summary • Agent Procedures • Automated Software Deployment • Network Policy Enforcement • Integrated Reports • Live Connect