Lean IT: Maximum Value at Minimum Cost

Editor's Notes

• #3: Every customer matters. Business can’t afford to lose even one customer because of a poor experience. In today’s online world, delivering a positive customer experience is, quite literally, your business lifeline. IT is at the core of creating and delivering that positive customer experience. Indeed, today every dollar counts—whether that’s a dollar of revenue that IT helps deliver or a dollar of cost that needs to be carefully managed.
• #4: The economic downturn hasn’t reduced the pressures being placed on IT. Here we’re showing how IT is ensconced in the business, delivering value to the business and on behalf of the business out to customers and suppliers. IT is doing this from a variety of infrastructure platforms including mainframe, distributed, virtual and cloud. IT organizations are being asked to cut their budgets by 10%, 20% or more. Yet, b usiness requests for IT services are unabated. It’s even more critical now to optimize the engagement process between IT and business executives to ensure the right projects (and only the right projects) are funded. CIOs are being challenged to deliver the same or better ‘customer experience’ in spite of the budget reductions—and as a result are looking for new ways to further increase productivity and reduce costs without impacting service. Change is constant. IT must be agile to respond to changing market conditions or business requirements. And IT must have controlled processes for managing IT changes to avoid negatively impacting the business. And of course, all of this must be managed in a context that is both secure and compliant with industry or federal regulations.
• #5: To address these challenges, many companies are applying Lean thinking to IT. Lean IT is an approach that helps organizations focus on what’s important – delivering value to their customers. Central to lean thinking is an emphasis on reducing waste or non-value added activity. The result is both an increase in productivity and an improvement in service quality and customer experience. The beauty of Lean IT is its pragmatism. It rewards and even encourages incremental wins, doesn’t require a grand overhaul of systems, and isn’t obscure in its methodology, terminology or theory.
• #6: CA’s Enterprise IT Management solutions enable Lean IT by visualizing, automating and optimizing the systems and processes that support IT’s value delivery to the business. CA’s Enterprise IT management solutions enable Lean IT by visualizing, automating and optimizing the systems and processes that support IT’s value delivery to the business. CA solutions provide: - insight to identify opportunities to reduce waste - visibility into the cost and quality of services being delivered the ability to optimize service supply and demand by automating and integrating processes across the silos of IT management. CA uniquely does this end-to-end and side-to-side across enterprise IT environments, from the data center out to the customer, while managing IT’s human and infrastructure assets. CA provides a uniquely comprehensive set of solutions, allowing IT organizations to govern, manage and secure their entire operation. ------------------------------ CA solutions provide visibility to identify opportunities to reduce waste and optimize value. They help visualize what is going on in the IT environment to identify, for example, network bottlenecks and under-utilized assets. They provide insight into the cost of delivering IT services and the level of service being delivered. They provide insight into which assets and infrastructure components are supporting critical business processes and should be prioritized when problems arise. CA’s software also enables Lean IT by streamlining, automating and integrating IT systems and processes. CA solutions identify opportunities to streamline processes by identifying the time allocated to various steps in the service delivery or support processes, for instance. CA solutions automate processes and workflow to reduce errors and cost. They can integrate processes across traditional silos of IT management, unifying for instance application and operational change management. Only CA provides integrated and comprehensive management from the data center to the customer to optimize the value being delivered to customers while providing the insight and automation necessary to reduce costs. CA brings unique strength across the 3 domains of governance, management and security which are necessary elements of any enterprise IT management solution.
• #7: The 6 disciplines of Enterprise IT Management provide on-ramps through which customers can begin a journey to Lean IT. Our Application Performance Management solutions provide extreme visibility into the customer transaction. They have been proven to reduce application downtime by up to 70% 2 to help assure a positive customer experience. Wily APM is relied upon by more than 1,200 customers and processes more than 5 billion transactions a day Our comprehensive Service Management solutions have been architected to provide rapid-time-to-value. They have been proven to increase IT productivity by 25% 2 or more. Our solutions help manage business demand, respond to change, measure IT service cost, consumption and performance. CA’s PPM solution is the acknowledged market leader, having been voted ‘best’ at 10 straight PPM Summits. We have been placed in the leaders quadrant of the Gartner Magic Quadrant 12 and named a Leader in the Forrester Wave 10 . We offer both an on-premise and on demand PPM solution to provide you with flexibility. Our PPM solution has been shown to help customers reduce redundant projects by up to 78% 3 and reduce project costs by up to 37%. 3 Our Infrastructure Management solutions provide automation and service assurance and have been shown to reduce the cost of service delivery by 30% and the time to provision a server by 90%. Our comprehensive offerings span network, voice, systems and virtualization management. CA is the market leader in Identity and Access Management 16 and our comprehensive Security Management solutions, which have been enhanced by internal development and our recent acquisitions of Orchestria and Eurekify span Data Loss Prevention, Identity, Role, Access & Log Management. CA is the w orld’s leading mainframe independent software vendor. We’re bringing to market a new set of mainframe solutions we can Mainframe 2.0 that can radically improve how you manage the mainframe environment by streamlining how you install, configure and maintain the mainframe. The mainframe is the ‘leanest’ platform, typically running at 85 – 90% capacity; we can help make mainframe management even more efficient. We’ve simplified mainframe management for the current and new generation of mainframers. As part of Mainframe 2.0, we are offering new programs and best practice guides that help you release latent value from CA software.
• #8: Because of our unique breadth of depth of management solutions, CA is in a unique position to provide integrated solutions to help you progress on your Lean IT journey. CA uniquely combines Application Performance Management with Infrastructure Management to bring you Business Experience Management. This solution ensures a positive customer experience by proactively identifying performance problems and quickly identifying and remediating the root cause. CA uniquely combines Security Management and IT Governance, Risk & Compliance tools into a comprehensive Risk and Compliance solution that helps mitigate risk and reduce the cost of compliance. CA’s solution can centrally track adherence to compliance mandates enabling agility for continuous compliance as regulations change. It also helps streamline and automate the process of proving that only authorized users have access to sensitive information and the process of conducting access right adds/moves/changes, which is critical when employees leave or are reassigned. A 2009 Poneman Institute survey revealed that more than 60 percent of employees admitted taking sensitive company information with them when they were laid off or switched jobs. CA uniquely combines Project & Portfolio Management and Service Management products to enable IT organizations to manage the cost and quality of their entire Service Portfolio. This solution helps improve business and IT engagement by providing facts to guide investment decisions and helping to optimize resources in support of the services that are most critical to business. CA uniquely combines Data Center, IT Process Automation and Workload Automation to optimize and automate the infrastructure and enable increased agility to respond to change.
• #9: Everything we do at CA is focused solely on ensuring IT runs efficiently and delivers optimal value to their respective business users and external customers.  As a software company, software is not a sideline or a 'means to an end'.  We are not a 'swiss army knife' trying to do all things for all people; we are focused.  For instance we are not a services company.  Our engineering and delivery methods are aimed at creating solutions that provide the fastest time to value in the industry at the lowest ongoing operational cost.  This focus and commitment spells value for our customers and fewer change orders during the implementation cycle.  Additionally we aren’t a hardware company; therefore our goal here is to help IT truly optimize hardware investments not sell you more hardware.  And since we don't have a hardware (or software platform) bias, it gives our customers an additional value: the freedom to choose the platforms that makes most sense for their business.     This laser focus has not gone unnoticed; our Wily/Concord/Netegrity/Clarity/Platinum customers are all very delighted with the innovations and integrations we've delivered since acquiring these companies.  We've supported our customers by helping them govern, manage and secure SOA, virtualization, Green, zLinux and other important platforms and as such continue to extend the value they get from their CA portfolio.  Customers are happy with the pragmatic approach CA took in delivering EITM and have specifically told us that EITM gives them the ability to 'think strategically, yet execute tactically', which is exactly what today's business climate calls for.   No big 'inter-galactic' marketecture buzzwords or hype, just software that works and works well together...thus enabling 'Lean' in every sense of the word.  
• #10: These are just a few of the results our customers have achieved with our software: By deploying Clarity, Manpower reduced the number of applications and related maintenance by 50% in three years, saved $10 million by better managing their suppliers and eliminated $1 Million of spending on Sarbanes-Oxley compliance. Wily APM protects the online revenue stream for Qantas, one of the world’s leading airlines. The Qantas web site can cope with spikes in traffic of over 12 million page views a week. CA’s Infrastructure and Service Management solutions were key contributors to a major cost reduction and cost avoidance effort that yielded $18 million in savings. Our Security Management solutions help MasterCard support more than 200,000 identities, growing at 30% a year. We helped MasterCard reduce the time to provision user access from 10 days to 1. MasterCard also realized efficiency gains of 93% through self-service password reset.
• #12: Now more than ever, business depends on successful IT. IT needs to help drive revenue and ensure a positive customer experience. Lean IT is an approach that delivers maximum customer value at minimum cost. CA is uniquely able to deliver Lean and successful IT. We’re a $4 billion company focused solely on helping IT deliver more value from its infrastructure investments, assets and staff. We’re uniquely able to govern, manage and secure IT—the 3 essential dimensions of IT management. We provide pragmatic, cross-platform and market-leading solutions that give you the freedom of platform choice and the freedom to progress at your own pace. And we’re committed to working with you to help you get started today and realize quick and sustainable results.
• #22: CA has partnered with leading systems integrators to develop joint solution offerings.