Vijay Prasad - Project Management - part 2 (Ukrainian PM Community)
- 1. Project Management . The Change Agent Some Good practices in Project Management Vijay Prasad M.Tech, PMP Visiting Ukraine in partnership with SoftServe 4 March, 2011
- 2. Strategic: Projects steer the global economy • More than 20% of gross global product is spent on fixed capital projects • Add projects in IT, new product and service development, and other knowledge work • 20 million people worldwide work on project teams full-time or part-time Source: PMI
- 3. The Word Is Out • 50% of project failure traceable to poor (or no) project management: – Bad estimates/deadlines – Scope changes – Poor resource planning • “80% of higher-performing projects use a certified project manager • More innovative organizations extend PricewaterhouseCoopers survey, 2007 project thinking to program and portfolio management Source: PMI 3
- 4. Reality… In General 3 out of 10 satisfied customers will tell others how good we are … 6 out of 10 dissatisfied customers will tell others how bad we are...
- 7. PMI identifies 5 competencies for effective Project Management Project Management Knowledge Organization practices & Personal Knowledge Competency Industry /Domain Performance Functional Competency Competency PMI Competency Development Framework
- 9. The Project ecosystem External Customer Performing Organization Management Business Partner PMO Quality Project Manager Finance HR Other Solution Partner Project Account Manager Team
- 10. The Project ecosystem Internal Customer Performing Organization Management PMO Project Manager Quality Finance HR Other Solution Partner Project Team
- 11. Some suggestions for Project Managers for driving projects to success
- 12. Project Manager Understand Big Picture Understand clearly the requirements, objectives, functions, scope, quality standards, timelines, budget Understand clearly all risks Understand Stakeholders ‘ requirements and their position Understand clearly contractual obligations Understand clearly constraints Record any assumptions Understand deliverables acceptance & project success criteria. Understand the methodology Develop Project Charter and conduct Kick-off meeting
- 13. Project Manager Develop WBS ACCURATELY Re-plan if taking over a previously planned project Establish/seek escalation path in your organization as well as in customer’ organization Establish effective Change Control Procedures Identify Team Members and clearly communicate Project requirements, objectives, functions, scope, quality standards, timelines, budget, risks, Contractual obligations, Stakeholders ‘ requirements & their position, methodology, deliverables acceptance & project success criteria. and project ecosystem
- 14. Project Manager Visualize upfront deliverables and “changed state” after project completion Understand the change management required PLAN, PLAN, PLAN Plan for training needs ESTIMATE ACCURATELY CONSIDERING ALL CONTINGENCIES COMMUNICATE, COMMUNICATE, COMMUNICATE Communicate upfront and seek agreement on Plan, methodology, all communications, report formats, frequency, distribution list, Change Control procedures
- 15. Project Manager Assign Team roles and responsibilities Inspire Team, explain your style, and seek commitment Emphasis and follow on Professionalism, ethical behavior
- 16. Project Manager Establish SLAs with all participants in Project ecosystem Communicate plan to relevant participants in ecosystem and seek their commitment Encourage peer-reviews Establish and communicate Customer QA and QC and audit processes Establish, communicate, and enforce monitor and control processes Establish, communicate and enforce governance Establish frequency of reviews
- 17. Project Manager Monitor, measure progress accurately Communicate progress timely and TAKE CORRECTIVE ACTIONS ESCALATE judiciously and timely, and seek required help Create Knowledge Repository and record Lessons learned and best practices from Day 1
- 18. Project Manager Ensure all deliverables developed to scope, QC all deliverables Seek acceptance from customer of all deliverables Start each phase with approval and Close each phase with sign-off Close project with customer sign-off and as per legal Requirements Create excitement Celebrate each win with team and ecosystem players Recognize performance in public and reprimand, mentor in private
- 19. Project Manager Effective Project Managers understand that projects are born Red, and they have to constantly bring them into Green It is not Project Management, it is Project Management & Leadership Lead with motto of Prevention is better than cure And “like an apple a day keeps the doctor away”, project review and action a day keeps the project problems away Lead to make this project a case study for your Organization
- 20. Project Manager Lead as if this the last project, and last opportunity to demonstrate your ability to drive the project to success
- 21. Project Manager Project Manager’s Daily Check list: 1. Are we on target to deliver next deliverables to the scope and quality? 2. Are we exceeding customer expectations? 3. Are we under budget? 4. Is the team motivated?
- 22. Project Manager Project Manager’s Daily Check list: 5. What problems we foresee? o Customer satisfaction o Scope o Schedule o Cost o Quality o Team o Risks o Process/Methodology
- 23. Project Manager Project Manager’s Daily Check list: 5. What actions I have to take today?
- 24. Project Manager Seek support from: Your management Your team Your support teams – PMO, Quality, HR, Finance, and others Your Solution Partner Your Account Manager Your Business Partner And although Customer is the King, seek support from them to serve them better
- 25. I congratulate SoftServe and local Project Managers in Ukraine for starting the Project Management Community
- 26. Thank you My Contact Details Vijay Prasad vijayprasad001@gmail.com 26 Mobile: +91-98490-06070