Virtual Team Soft Skills Webinar
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The webinar on virtual team soft skills emphasized the growing trend of remote work and challenges related to team trust and interpersonal conflict, which significantly affect project success. It highlighted that 80% of virtual teams perform poorly, often due to inadequate emotional maturity and lack of relationship-building opportunities. Practical takeaways included strategies for building trust and soft skills essential for effective virtual collaboration.
Virtual Team Soft Skills Webinar
- 1. VIRTUAL TEAM SOFT SKILLS INFORMATION WEBINAR February 21, 2017 P R E S E N T E D B Y U N I V E R S I T Y O F B R I T I S H C O L U M B I A , C O N T I N U I N G S T U D I E S
- 2. WEBINAR PANELISTS Howard B. Esbin, Ph.D. CEO & Founder, PlayPrelude @PlayPrelude Jennifer Mielguj Senior Program Leader, UBC Continuing Studies @UBCCSDigital
- 3. 3 WEBINAR OVERVIEW o Virtual team trends & challenges o Team trust & soft skills o Practical takeaways o Q&A
- 4. WHICH INDUSTRY APPLIES TO YOU? § Software development § Project management § Learning & Development § Other
- 5. 4.6 billion people make up the
- 6. 20% telecommute: = 900 million people
- 7. VIRTUAL TEAMING IS A 21ST CENTURY SKILL Team and project-based work: • Cross-functional • Cross-cultural • Cross-generational
- 8. GLOBAL CHALLENGE o 80% of virtual teams perform poorly o Mainly due to interpersonal conflict o Cost overruns, late delivery, poor morale o 75% believe their projects will fail
- 9. SUCCESSFUL 36% CHALLENGED 43% FAILED 18% Poor Success Rate SOFTWARE TEAM PROJECTS
- 10. $359 billion = The cost of workplace conflict
- 11. WORKPLACE CONFLICT STATS: • 50% due to personality and ego clashes • 42% of time managers spend mediating • 90% of workplace conflicts escalate • 33% of conflicts take multiple days to resolve “People cause projects to succeed or fail, and those who possess emotional maturity fare better with project success”
- 12. HIGH TECH – HIGH TOUCH GAP • Lack of online “water cooler” moments • Lack of time to build relationships • 80% of companies provide no training
- 13. THE NEED FOR VIRTUAL TRUST In a survey of 600 virtual team members, 81% reported that establishing rapport and trust is their greatest challenge “Trust … may be the most crucial element necessary for virtual team effectiveness … without it, a virtual team may not survive”
- 14. THE NEED FOR VIRTUAL SOFT SKILLS “The soft stuff is the hard stuff”
- 16. 1. VIRTUAL TEAM VISION & CHARTER Vision and Charter Yes / No Does your team have a Vision of Excellence? Has your team created a Team Charter?
- 17. 2. VIRTUAL TEAM TRUST: 10 STEPS Best Practices Yes / No Pre-project online activity Engage entire team Introduce distributed leadership Encourage pro-active exchange Develop shared language Foster rapport Leverage “swift trust” Showcase team member competence Provide social networking features Establish synchronous-asynchronous rhythms
- 18. 3. VIRTUAL TEAM TRUST: SOFT SKILLS Soft Skills Yes / No Self-Awareness Self-Efficacy Creativity Empathy Communication Negotiation Flexibility Collaboration Appreciation for Diversity Big-Picture Thinking
- 19. WHERE DO YOU AND YOUR TEAMMATES FIT?
- 20. CONCLUDING THOUGHTS “Globally linked virtual teams will transform every government and company in the world. Any of our peers who don’t do it won’t survive.” John T. Chambers Executive Chairman, Cisco Systems
- 22. MORE QUESTIONS? CONTACT US! Howard B. Esbin E: esbin@playprelude.com playprelude.com Jennifer Mielguj E: jennifer.mielguj@ubc.ca cstudies.ubc.ca/agile @PlayPrelude @UBCCSDigital
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