Vivek kumar f 27
This document discusses knowledge management at Tata Consultancy Services (TCS). TCS is an Indian multinational IT consulting firm founded in 1968. Knowledge management is important for TCS for several reasons: it is a strategic part of the business, knowledge is a valuable asset, and integrating knowledge increases efficiency. TCS uses various methods and software tools to support IT planning and knowledge management across its offices in India. Key intangible assets that distinguish TCS include enthusiastic employees, dedication to customers, strong collaboration, and established client relationships. The document outlines TCS's knowledge management framework and how technologies like intranets, data systems, and supply chains are used to acquire, store, disseminate, and apply organizational knowledge
Vivek kumar f 27
- 1. KNOWLEDGE MANAGEMENT ASSIGNMENT Submitted to:- Mr. Supratik Ghatak Submitted by:- Vivek
- 2. About The Company •TCS (Tata Consultancy Services is an Indian multinational provider of business consulting, technology, engineering, and outsourcing services • Tata Consultancy Services Limited was founded in 1968 by a division of Tata Sons Limited •TCS is one of the largest Indian companies by market capitalization ($80 billion)
- 3. IMPORTANCE OF KM IN IT Strategic part of business. Knowledge is part of the asset base which can be exploited. Train workers to meet the long and short term goals of the firm. Integration of knowledge with in the firm increases efficiency.
- 4. IT Knowledge Management • To support IT planning, TCShas a variety of methods and software tools. • TCS operates from central hub located at Mumbai with regional centres at different states of operation. • Beside the core competences of TCS, what separated it from its competitors are intangible elements of the firm. These are:- 1. Enthusiastic employees 2. Dedication to customers 3. Ability to work in a collaborative, team environment 4. Strong database of clients. 5. Tie-ups with companies.
- 5. • Online Collaboration • Corporate Discussions • Advertising • Online Collaboration • Forum discussions • Social Networking • F2F - Seminars • Corporate Tie-ups • Point-of-view Blogs • Early Competence Build-up • Reference Studies • Business Development • Business Model presentation • Business Opportunity Workshop Marketing and Comm. Research and Development Sales Knowledge Management Framework
- 7. KM FLOW •Corporate repositories •Online expert systems •Discovering patterns •Transactional processing system Knowledge acquisition •Creation of databases using Digitizing, tagging, indexing Storage •Portals •E-mails •Instant messaging •Search engines •Video conferencing Dissemination •FAQ repository •Expert domains •ERP (enterprise resource planning) •CRM (customer relationship management) •SCM (supply chain management) Applications
- 9. THANK YOU