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Jim Venable October 2008 Website Redesign  Executive Overview
Agenda Project Background  Redesign Strategy User Experience Functionality Custom Applications Bells & Whistles Launch Plan
History – What were we solving? Yesterday   Multiple sites and web based solutions No interface b/w sites Inconsistent user experience  Sites were not scalable  Outdated & uncommon language Inconsistent platforms Inconsistent User Experience  High cost to run and maintain At mercy of vendor for maintenance at premium rates Not able to keep pace w/ our growth Lost revenue - Loss of traffic Limited SEO in current platforms Frustrating user experience = high abandon rate Tomorrow  One Global Site  Best practice driven Content Management System (CMS) environment We control and administer content updates faster and cheaper User experience brought to life  Content – Multimedia – Interactivity Drive Revenue Call to action on every page Locate a Doc (consumer) Request more info (Dr) Robust Search Functions Site search – find if fast Organic site traffic – SEO compatible
Bells & Whistles – Custom and Enhanced Functionality Cutting edge  Locate a Doc  search Predominate placement on every page Menu of search filters Range of parameters Dr specific tracking Media rich  Photo Gallery   Filter by treatment type Search by condition, treatment or body part  Easy uploads via CMS Progression photos Multi media interactivity  Maximize  lead gen  through on-line strategies and permission based dialogues   “ Request more info” predominate on every page  On line survey Add whitepapers to marketing mix  RSS feeds  Engage users via  multi-media   content throughout the site  Patient testimonials Media center / PR coverage Event Marketing  / Mgt to the next level More features More tracking and metrics Easy access  webinar  links Robust  Search   capabilities CMS platform  Real time updates by business owners Maximize and adapt for SEO, SEM Foundation for social community (e.g. Fraxel forum) Platform for Sales and Distributor portals
Launch Timeline – Key Milestones  10/24 – 10/31 10/17 – 10/24 11/1  -  12/31 X X Site Delivered Reliant QA Internal Presentations Launch Communication e-blast (sales) e-last (customers) e-blast (prospects) Go Live (est 10/27) Press Release  (launch +2) Webinar  (launch +5) Site Enchantments RSS  Event Mgt  Site Maintenance & Updates  X X X X X
Page Templates
Entry Page Easily reconfigured for NewCo launch
Consumer/Patient Homepage
Consumer/Patient Homepage Strategic choice - engage with media and motion 1st.  Then dive deeper into content Present on every page
Physician Homepage Dr User Experience: Bells and whistles minimized.  Content is immediately visible
Top Nav Sub Page Template  Comprehensive navigation/search options minimizes risk of abandonment
Deeper Dive  Sub Page Template  Balance of content rich text with media interface drives rational and emotional connections
Multi-media template  Multi media; streaming video, patient testimonials, and in the news

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Web overvivew exec deck 10.08 copy

  • 1. Jim Venable October 2008 Website Redesign Executive Overview
  • 2. Agenda Project Background Redesign Strategy User Experience Functionality Custom Applications Bells & Whistles Launch Plan
  • 3. History – What were we solving? Yesterday Multiple sites and web based solutions No interface b/w sites Inconsistent user experience Sites were not scalable Outdated & uncommon language Inconsistent platforms Inconsistent User Experience High cost to run and maintain At mercy of vendor for maintenance at premium rates Not able to keep pace w/ our growth Lost revenue - Loss of traffic Limited SEO in current platforms Frustrating user experience = high abandon rate Tomorrow One Global Site Best practice driven Content Management System (CMS) environment We control and administer content updates faster and cheaper User experience brought to life Content – Multimedia – Interactivity Drive Revenue Call to action on every page Locate a Doc (consumer) Request more info (Dr) Robust Search Functions Site search – find if fast Organic site traffic – SEO compatible
  • 4. Bells & Whistles – Custom and Enhanced Functionality Cutting edge Locate a Doc search Predominate placement on every page Menu of search filters Range of parameters Dr specific tracking Media rich Photo Gallery Filter by treatment type Search by condition, treatment or body part Easy uploads via CMS Progression photos Multi media interactivity Maximize lead gen through on-line strategies and permission based dialogues “ Request more info” predominate on every page On line survey Add whitepapers to marketing mix RSS feeds Engage users via multi-media content throughout the site Patient testimonials Media center / PR coverage Event Marketing / Mgt to the next level More features More tracking and metrics Easy access webinar links Robust Search capabilities CMS platform Real time updates by business owners Maximize and adapt for SEO, SEM Foundation for social community (e.g. Fraxel forum) Platform for Sales and Distributor portals
  • 5. Launch Timeline – Key Milestones 10/24 – 10/31 10/17 – 10/24 11/1 - 12/31 X X Site Delivered Reliant QA Internal Presentations Launch Communication e-blast (sales) e-last (customers) e-blast (prospects) Go Live (est 10/27) Press Release (launch +2) Webinar (launch +5) Site Enchantments RSS Event Mgt Site Maintenance & Updates X X X X X
  • 7. Entry Page Easily reconfigured for NewCo launch
  • 9. Consumer/Patient Homepage Strategic choice - engage with media and motion 1st. Then dive deeper into content Present on every page
  • 10. Physician Homepage Dr User Experience: Bells and whistles minimized. Content is immediately visible
  • 11. Top Nav Sub Page Template Comprehensive navigation/search options minimizes risk of abandonment
  • 12. Deeper Dive Sub Page Template Balance of content rich text with media interface drives rational and emotional connections
  • 13. Multi-media template Multi media; streaming video, patient testimonials, and in the news