Web performance e-book

TABLE OF CONTENTS
1 WHY WEB PERFORMANCE MATTERS FOR DESIGNERS
7 WHY DESIGNERS STRUGGLE TO BUILD FAST WEBSITES
11 UNDERSTANDING KEY WEB PERFORMANCE METRICS
15 WHAT CAUSES POOR WEB PERFORMANCE?
24 HOW TO OPTIMIZE YOUR WEBSITE ASSETS
42 HOW TO MONITOR YOUR WEB PERFORMANCE
45 DESIGN WITH PERFORMANCE AS A PRIORITY

Speed is one of the most overlooked
aspects when it comes to websites and
web apps. Today, users expect a
website to load in 2 seconds or less.
In fact, a 1-second delay in page load time equals a
3% drop in revenue per visitor, 7% fewer
conversions, and a 16% decrease in customer
satisfaction. When it comes to web performance,
every millisecond counts.
Why Web Performance
MATTERS FOR DESIGNERS
Chapter 1
1A DESIGNER’S GUIDE TO WEB PERFORMANCE

Speed is the most important
feature. If your application is
slow, people won’t use it.
Fred Wilson, Managing Partner @ Union Square Ventures
“ 2A DESIGNER’S GUIDE TO WEB PERFORMANCE
So, why should designers care? Because 80%-90% of performance occurs
on the front-end of websites, which is where designers operate. Only
10%-20% happens via back-end performance, which falls under the
responsibility of developers and operations. In other words, all of the
content a designer is responsible for creating and building - HTML, CSS,
JavaScript, images, etc. -- accounts for almost all of a page's load time.

-20%
-16%
-12%
-8%
-4%
0%
AVG IMPACT OF 1-SECOND DELAY IN PAGE LOAD TIME
A faster website or web app will produce better business results and a better
user experience. It will signiﬁcantly increase visitors, conversions, average order
size, and revenue both in the short and long-term. Here are some case studies
and statistics that highlight the importance of web performance.
Revenue Conversions Pageviews User Satisfaction

CASE STUDY #1
100ms
DECREASE IN PAGE LOAD TIME
1%
DROP IN TOTAL REVENUE
=
Amazon found that a 100ms delay in page load time caused
a 1% drop in total revenue -- that's millions of dollars for
them!

CASE STUDY #2
12%
INCREASE IN REVENUE
25%
INCREASE IN PAGEVIEWS
Shopzilla sped up its average page load time from 6
seconds to 1.2 seconds and experienced a 12% increase in
revenue and a 25% increase in pageviews.
+

CASE STUDY #3
15.4%
INCREASE IN CONVERSIONS
60million
MORE DOWNLOADS PER YEAR
Mozilla shaved 2.2 seconds oﬀ their landing pages,
increasing their download conversions by 15.4%, which will
result in 60 million more Firefox downloads per year.
=

There are several key reasons why
building a fast website or web app has
become so challenging for designers.
First, the creation of content decreases performance.
The more content a webpage has, the worse it will
perform. As Steve Souders, legendary web
performance optimization guru, once said, "The
fastest HTTP request is the one not made."
Why Designers Struggle to
BUILD FAST WEBSITES
Chapter 2

The fastest HTTP request is the
one not made.
Steve Souders, Head Performance Engineer @ Google
So, the best way to optimize web performance, in theory, is to have no
content at all. But, users now expect websites to contain more content,
media, and interactivity than ever before. Striking a balance of fast
performance and content-rich sites is one of the biggest challenges to
running a great website today.

Second, many designers are unaware of the
performance consequences that their assets
create.
They lack the visibility and insight into their web
performance issues - for example, knowing that a
specific JavaScript file is slowing down their page
load time by 3 seconds. They don't have or use the
tools necessary to assess their web performance.
Additionally, many designers do not know what
steps they must take to fix these performance
problems -- such as moving that specific piece of
JavaScript to the bottom of their HTML code to
prevent it from blocking the rest of the page
downloading.
A DESIGNER’S GUIDE TO WEB PERFORMANCE 9

Lastly, without the help of a third-party
service, the methods and techniques used to
manually optimize a website are very time
consuming.
With tight deadlines and limited cycles, many
designers do not take the time necessary or make it
a priority to build a high performance website.
Maintaining fast and consistent performance is a
highly complex and demanding job. As a reference,
Google, who is renowned for their fast performance
and user experience, has a team of over 100
engineers whose sole job is focused on web
performance optimization!

There are 3 key metric areas for web
performance: back-end performance,
front-end performance, and content
complexity.
Each key area contains several metrics that will
provide actionable insight to improve the web
performance and page load times of websites.
Understanding Key Web
PERFORMANCE METRICS
Chapter 3

BACK-END PERFORMANCE METRICS
Back-end performance refers to the connection and delivery of a webpage's
content. This accounts for about 10%-20% of web performance and is not visible
to an end user.
DNS Resolution Time
Time elapsed for a DNS provider to execute
its service - to process a visitor's URL
request and return the matching IP address.
Time to Connect
Time elapsed from initial request to
when the connection between the
visitor's browser and an origin server
is established.
Waiting Time
Time elapsed from establishing a
connection to delivering the first
byte of a webpage.
Receiving Time
Time elapsed from downloading
the first byte to the last byte of a
webpage.
Time to Last Byte
Time elapsed when every byte
of a website has made it to the
visitor's browser.
Time to First Byte
Time elapsed for the first byte of
a website to make it to the
visitor's browser.

FRONT-END PERFORMANCE METRICS
Front-end performance refers to how quickly a visitor's browser executes and
renders a webpage's content. Front-end metrics are measured from the moment
a request for the site is made -- when the visitor clicks a link or enters a URL.
Time to Title
Time elapsed when a user's browser
downloads the ﬁrst byte of your website and
the webpage's title displays in the browser.
Time to Start Render
Time elapsed when the ﬁrst visible
element appears on the blank page.
Time to Display
Time elapsed when all visual
elements of the page are in place.
Time to Interact
Time elapsed when a user has
gained control of a webpage and
can interact with content.

CONTENT COMPLEXITY METRICS
Content complexity refers to how complex a website’s composition is in terms of
the number and the size of requests, assets, and ﬁles. The more requests and the
heavier a website’s assets are, the more complex the website is, and vice versa.
Total # of Assets
Requests
Domains
HTML
JavaScript
CSS
Images
Media (Video, Audio, etc.)
Other
Total Size (KB)
Page Size (Sum of All Assets’ Sizes)
HTML
JavaScript
CSS
Images
Media (Video, Audio, etc.)
Other

What are the main culprits of poor
performance? What components on the
front-end cause the biggest problems?
The key area we are focusing on improving
performance of in this eBook is a website's content
complexity. Designers should mainly be concerned
with optimizing assets such as HTML, CSS,
JavaScript, and image ﬁles.
What Causes Poor
WEB PERFORMANCE?
Chapter 4

If your site is 15MB, it’s not
HTML5 – it’s stupid.
Christian Heilmann, Principal Developer Evangelist @ Mozilla
As we previously noted, a high number of ﬁles or assets is the
biggest indicator of poor performance. Reducing the number of
round trips and requests the browser needs to take to download
a webpage will make the biggest impact on improving web
performance.

Picture yourself going to get a bunch of
mail from your mailbox.
In this example, you are like the browser,
having to make trips to retrieve all of the
assets needed to download your webpage.
Would it make sense to make a separate trip
to get every single piece of mail in your
mailbox? No. But that's how a browser is
programmed to behave when it downloads
assets of a webpage -- it makes a separate trip
for every individual ﬁle. Granted, the browser
does this very quickly -- often, in milliseconds.
But the more individual ﬁles there are, the
longer it will take the browser to process all of
those requests.

# OF ASSETS BREAKDOWN
59AVG # OF ASSETS
AVG # OF IMAGES
AVG # OF JAVASCRIPT FILES
AVG # OF CSS FILES
AVG # OF OTHER FILES (VIDEO, AUDIO, ETC.)
33
11
5
10
When optimizing for performance, designers should reduce the number of ﬁles
above all else as the number one priority. The key method to reduce the total
number of assets on a webpage is combining ﬁles.
-
5
10
15
20
25
1-25 26-50 51-100 100-200 201+
Number of Assets vs. Page Load Time (sec)
PageLoadTime(sec)

Large page size is another key indicator of poor performance. Bigger files take
more time for browsers to download. Let's return to the mailbox analogy we just
used. It's easy to carry a few envelopes of mail. But what if there were several
heavy boxes and packages? All of a sudden, you won't be able to carry your mail
as quickly or easily. The same holds true for browsers. If you have massive files
on your website, browsers will have a tougher time downloading and delivering
them to end users. So, designers need to compress and reduce file size as much
as possible to achieve the fastest page load time possible.
1.2MB VS.
121KB
WINNER

ASSET SIZE BREAKDOWN
1.1MB
AVG PAGE SIZE
AVG SIZE OF TOTAL IMAGES
AVG SIZE OF TOTAL JAVASCRIPT FILES
AVG SIZE OF TOTAL CSS FILES
AVG SIZE OF TOTAL OTHER FILES
653 KB
173 KB
34 KB
260 KB
0
5
10
15
20
25
30
<250 KB 250-500 KB 500-750 KB 750-1,000 KB 1,000 - 2,000
KB
2,000 - 4,000
KB
4,000 - 8,000
KB
8,000+ KB
PageLoadTime(sec)
Page Size (KB) vs Page Load Time (sec)

JAVASCRIPT BREAKDOWN
JavaScript is generally the worst oﬀender of poor performance, especially as
it relates to the number of JavaScript ﬁles.
0
2
4
6
8
10
12
0 1 2 3 4 5 6 7 8 9 10 11+
PageLoadTime(sec)
# of Javascripts
# of Javascripts vs Page Load Time (sec)

IMAGES BREAKDOWN
A DESIGNER’S GUIDE TO WEB PERFORMANCE
A high number of images and large image sizes are also top culprits when it
comes to slowing down page loads.
0
4
8
12
16
20
0 - 50KB 50 - 100 KB 100 - 200 KB 200 - 500 KB 500 - 1,000
KB
1,000 - 2,000
KB
2,000 - 5,000
KB
>5,000 KB
PageLoadTime(sec)
Image Size (MB)
Image Size vs. Page Load Time (sec)
22

CSS BREAKDOWN
CSS can be a contributing factor of poor performance, especially in terms of
its size. Since CSS paints the visual display of a webpage, larger CSS ﬁles
have more display work needed to be executed by the browser.
-
2
4
6
8
10
12
0 1 - 5 KB 5 - 25 KB 25 - 100 KB 100+ KB
PageLoadTime(sec)
CSS Size (KB)
CSS Size vs. Page Load Time (sec)

There are many key methods and tactics
you can use to optimize your web
performance.
Let’s take a deep dive into the best practices to
optimize the individual assets of HTML, CSS,
JavaScript, and images.
How to Optimize Your
WEBSITE ASSETS
Chapter 5

The best strategy is to consider
speed a feature just like one of
the other features on your site.
Stoyan Stefanov, Engineer @ Facebook & Author
Remember, as we discussed in the previous chapter, there are
two key factors that will help improve our performance: ( 1 )
Reducing the total number of requests and ( 2 ) reducing the
overall asset size. These will be the main actions we focus on for
optimizing our web performance as designers.

OPTIMIZE ORDER OF EXECUTION
Always load your external CSS files first, and then your external and inline
JavaScript second in your <head>. JavaScript files are generally larger than CSS
files and take a longer time to download, which delays the download of other
assets.
<head>
<link rel="stylesheet" type="text/css" href=”stylesheet1.css" />
<link rel="stylesheet" type="text/css" href="stylesheet2.css" />
<link rel="stylesheet" type="text/css" href="stylesheet3.css" />
<link rel="alternate" type="application/rss+xml" title="Say hello" href="front.xml" />
<link rel="shortcut icon" type="image/x-icon" href="favicon.ico">
<script type="text/javascript">
document.write("Hello world!");
</script>
</head>

COMBINE CSS FILES
Combining, or “concatenating,” CSS ﬁles together decreases the number of
requests and round trips the browser has to make, which subsequently decreases
the page load time and reduces latency.
<link rel="stylesheet" type=“text/css” href=”stylesheet1.css">
<link rel="stylesheet" type=“text/css” href=”stylesheet2.css">
<link rel=“stylesheet” type=“text/css” href=“stylesheet3.css”>
<link rel=“stylesheet” type=“text/css” href=“combined.css”>

Just like CSS, combining or “concatenating” JavaScript ﬁles together decreases
the number of requests and round trips the browser has to make, which
subsequently decreases the page load time.
<script type="text/javascript" src=“javascript1.js"></script>
<script type="text/javascript" src=“combined.js"></script>
COMBINE JAVASCRIPT FILES

COMBINE IMAGES USING CSS SPRITES
Use CSS sprites to combine many image ﬁles into one. This signiﬁcantly reduces
the number of image requests and overall total page size. This technique also
allows for faster parallelization of asset downloads.
Here are some great free CSS
sprite creator tools:
•  SpriteMe
•  Compass
•  SpritePad
•  Spritebox

MINIFY HTML
Compressing your HTML file to remove comments, whitespace between tags, and
unnecessary closing tags (such as </li>) can reduce the overall HTML file size and
speed up the parsing and execution of a webpage.
Here are some great tools to automatically minify your HTML files:
•  HTML Compressor
•  Google HTML Compressor and Minifier
•  TextFixer

MINIFY JAVASCRIPT
Compressing, or “minifying,” your JavaScript files includes eliminating
unnecessary line breaks, extra spaces, and indentation, which reduces the overall
size of the JavaScript files and increase page load time.
Here are some great tools to automatically minify your JavaScript
files:
•  JavaScript Compressor
•  JSCompress
•  Online YUI Compressor

MINIFY CSS
Compressing, or “minifying,” your CSS files includes removing all whitespace and
semicolons for the last property of a CSS declaration, which reduces the overall
size of the CSS files and increases page load times.
Here are some great tools to automatically minify your CSS files:
•  CSS Compressor
•  CSS Drive
•  Minify CSS
•  Online YUI Compressor

COMPRESS IMAGES
Compress the ﬁle size of your images. You can manually tune the save settings
for your images in design software such as Photoshop, Illustrator, etc. Or, you can
use free online tools that automatically compress your images.
Here are some great tools to automatically compress your images:
•  Yahoo! Smush.it
•  JPEG-Optimizer
•  Trimage

AVOID CSS @import
Using CSS @import prevents the browser from being able to download the CSS
ﬁles in parallel, which increases the number of requests the browser needs to
make. Always use the traditional <link> tag for CSS to ensure parallelized
downloads.
<link rel="stylesheet" href=”stylesheet1.css">
<link rel="stylesheet" href=”stylesheet2.css">
@import url(“stylesheet2.css”)

AVOID BAD REQUESTS
Be sure to remove any broken links, missing images, or other asset requests that
result in 404 errors. Failing to do so creates a (higher) number of requests for non-
existent assets that slows down the loading of the page.

USE DATA URIs
For smaller images, data URIs are a great technique to cut down image requests
by “inlining images” into HTML or CSS ﬁles. The image is immediately available
when its host document is downloaded. Data URIs use Base64 encoding and
follow this basic format:
data:[<mime type>][;charset=<charset>][;base64],<encoded data>

LOAD 3RD-PARTY ASSETS ASYNCHRONOUSLY
Assets that aren’t needed to construct the display of a webpage, most notably
JavaScript ﬁles, can be loaded asynchronously so they do not block important
resources from loading. These types of assets are typically social share widgets
(Facebook, Twitter, etc.) and analytics tracking (Google Analytics, etc.)
<script>
var node = document.createElement('script');
node.type = 'text/javascript';
node.async = true;
node.src = 'example.js';
// Now insert the node into the DOM, perhaps using insertBefore()
</script>

SPECIFY IMAGE DIMENSIONS
When possible, you should specify image dimensions in the HTML or CSS and
serve a properly resized image that fits such dimensions. This will reduce the
actual image file size and also prevent reflows the browser needs to make when
loading the images.
<img src=“myimage.jpg” height=“225” width=“150”>

USE EFFICIENT CSS SELECTORS
You should write your CSS so that it is as efficient as possible. This includes
avoiding a universal key selector (*), using class and ID selectors over tag
selectors, removing redundant qualifiers, and avoiding the use of descendant
selectors. The goal is to always be as specific and individual with your CSS as
possible. For example:
.unordered-list-item {color: blue;}
.ordered-list-item {color: red;}
ul li {color: blue;}
ol li {color: red;}

SPECIFY A CHARACTER SET
By specifying a character set in the HTTP response headers of your HTML
document, you allow the browser to begin parsing HTML and executing scripts
immediately.
<meta http-equiv="content-type" content="text/html;charset=utf-8">

PUT CSS IN <HEAD>
It’s a best practice to always place your CSS in the <head> section of your HTML
document. Removing inline style blocks and using <link> CSS ﬁles in the <head>
section improves the browser render and display load times.
<p style=“font-size: 1.2em; font-weight: bold; font-family: arial, helvetica;”>
<head>
<link rel=“stylesheet” type=“text/css” href=“stylesheet.css”>
</head>

In order to make major performance
improvements, you will need to
continually test and monitor your web
performance.
How to Monitor Your
WEB PERFORMANCE
Chapter 6

If you can’t measure it, you can’t
improve it.
Lord Kelvin, 19th Century Physicist and Engineer
The ﬁrst thing you should do is test your website to establish a
baseline of your current performance. You need to understand
how your website and its assets load and where there are areas
to improve. There are several key factors you should test your
website against: diﬀerent browsers, locations, and connectivities.

Testing your website only provides a single snapshot in time, however. To capture
a holistic view, you'll need to monitor and track your performance over time. This
way, you can understand your performance trends -- how your website performs
across the world, with various browsers, diﬀerent connectivities, and traﬃc spikes.
Here’s a list of free resources to test and monitor your web
performance:
•  Yottaa Site Monitor
•  Webpagetest.org
•  YSlow
•  Mobitest
•  Websitetest.com

The ultimate goal of this eBook is to
create a fundamental shift in how you
approach design: to design with
performance as a priority.
By looking at web design through the lens of
performance, you’ll be able to build better, faster,
and more scalable websites and web apps.
Design With Performance
AS A PRIORITY
Chapter 7
Improve UserExperience
Optimize WebPerformance
_____

Exceptional performance means
being faster than a user expects
us to be.
Alois Reitebauer, Product Manager & Evangelist @ Compuware
What is the goal of design? Design should help users achieve tasks as fast
as possible. Therefore, performance should be an integral part of your
design process that drives decisions. Build performance best practices
into your daily design habits. Reframe your mindset so you are constantly
thinking: "Do I really need this image on the webpage at all? How can I
rewrite and condense this CSS ﬁle? What's the best way to implement this
design so it loads fast?”

WEB PERFORMANCE CHECKLIST
  OPTIMIZE HTML  OPTIMIZE CSS
  OPTIMIZE JAVASCRIPT  OPTIMIZE IMAGES
PERFORMANCE GOALS  LOAD IN 2 SECONDS  INCREASE CONVERSIONS BY 5%
  INCREASE USER SATISFACTION BY
10%
Here are a few ways you can keep
performance at top of the mind in your
design process:
•  Create a performance checklist for
every design or asset you create
•  Build a performance budget for your
website (i.e. our website must load in 2
seconds. If it doesn’t, we must deliver
our content in a way that it does meet
this goal or we must remove some
assets altogether)
•  Conduct a regular review of your
website performance and try to improve
it just by optimizing your assets

FREE GUIDE
9 TIPS FOR BENCHMARKING
YOUR WEB PERFORMANCE
This guide gives you 9 key tips to
ensure you get the most actionable
insights from your benchmarking
program!
DOWNLOAD GUIDE NOW
FREE EBOOK
HOW TO MANAGE A WPO
PROJECT: A STEP-BY-STEP GUIDE
Designed to help web developers
and website owners understand the
entire WPO process, this eBook will
help you to put together your own
action plan to improve performance.
DOWNLOAD EBOOK NOW
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