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W E B U S E R E X P E R I E N C E I N 2 0 2 1
H O R I Z O N S
D R E W G O R T O N
Perspectives
• Developer
• CEO
• Product Owner
• Agency & Community Outreach
Connect
• drew@pantheon.io
• @dgorton
3 M I N U T E V E R S I O N
• The world is getting more web-ish
• The web is getting less web-ish
• There’s a LOT of change coming
• Connected world has won
• We know the connected world
• Opportunity abounds
3
W H AT W E ’ R E
C O V E R I N G
Forces changing our medium
• Hardware
• Interfaces
• Software
• Open Web
• Big Data
Awareness, Possible Outcomes,
Changing Skills
N O T C O V E R I N G
UI design techniques
UX process
UX techniques
Content strategy
...
https://flic.kr/p/cHf49S
F O R E A C H F O R C E
What’s Happening
Analogy / Example
Implications / Predictions
Get Ready Now
L E T ’ S L O O K AT S O M E E X A M P L E S
P R E D I C T I N G T H E F U T U R E C A N B E T R I C K Y
https://flic.kr/p/d42urN
— Thomas Edison, 1889
Fooling around with
alternating current
(AC) is just a waste of
time. Nobody will use
it, ever.
https://flic.kr/p/9tPJVE
— Alex Lewyt, 1955
Nuclear powered
vacuum cleaners will
probably be a reality
within 10 years.
https://goo.gl/images/bCJmTR
— Ken Olson, CEO DEC, 1977
There is no reason for
any individual to have
a computer in his
home.
https://goo.gl/images/L7YGWA
— Robert Metcalfe, Founder 3Com, 1995
I predict the Internet will
soon go spectacularly
supernova and in 1996
catastrophically
collapse.
https://goo.gl/images/QJSNHj
— Steve Ballmer, CEO Microsoft, 2007
There's no chance that
the iPhone is going to
get any significant
market share.
https://flic.kr/p/6ACzJ5
— Drew Gorton, 2016
Something really dumb.
https://pantheon.io/team/drew-gorton
— Sigmund Freud
Analogies, it is true,
decide nothing, but
they can make one
feel more at home.
H A R D WA R E I N 2 0 2 1
H A R D WA R E S L O W S
Moore’s Law is broken
• Physics
• Good enough
https://flic.kr/p/jrrmeP
A I R P L A N E S
A N A L O G Y
Maciej Cegłowski, Webstock 2014, idlewords.com
• 2x speed no longer the focus
• CPUs, GPUs, (x)PUs, …
• Efficiency, connectivity, power…
• Specialized chips, specialized problems,
specialized devices
• Internet of Things (IOT) accelerates
H A R D WA R E
I M P L I C A T I O N S / P R E D I C T I O N S
https://flic.kr/p/oD5tjD
• World gets more web-ish
• We know this world
• Our web-ish skills are strong
• Optimism!
H A R D WA R E
G E T R E A D Y N O W
https://flic.kr/p/eR4QRr
I N T E R FA C E S I N 2 0 2 1
• Audible
• Visual Overlay (AR)
• APIs
• ...
I N T E R FA C E S
M U LT I P LY
B E Y O N D S C R E E N S
https://flic.kr/p/avq3AR
• Google Glass (and successors)
• Mobile devices
• Location + context aware
• Task oriented
A U G M E N T E D R E A L I T Y
I N T E R FA C E E X A M P L E
https://goo.gl/images/PkUA0F
23
A U D I B L E
I N T E R FA C E E X A M P L E
• “View Mobile Site”
• m.example.com
• “Optimized Experience”
• #FAIL
M O B I L E S I T E S
A N A L O G Y
American Airlines ~2014 via wtfmobileweb.com
• Central content hubs win
• Multi-channel delivery is
normal delivery
• Web
• Apps
• Overlays
• …
I N T E R FA C E S
I M P L I C A T I O N S / P R E D I C T I O N S
https://flic.kr/p/cfX64
• Headless Drupal
• Integrations and APIs
• Web applications
• Get your content elsewhere
• Talk to other systems
• Started? Double down!
• Not yet? Get moving!
I N T E R FA C E S
G E T R E A D Y N O W
S O F T WA R E I N 2 0 2 1
S O F T WA R E G R O W S
• Cloud is new normal
• SAAS increases
• Services commoditized
S E A R C H
E X A M P L E
https://www.google.com/webhp?#q=thai%20curry%20house
VS
• Search and Social are regulated
• Commoditizable clients + markets have
cheap and easy solutions
• Shallow projects have less value
S O F T WA R E
I M P L I C A T I O N S / P R E D I C T I O N S
https://flic.kr/p/CXHM5e
• Commoditizable clients, content?
Get out or go deep!
• Restaurant ‘deep’ example:
• Forecast demand
• Order supplies
• Mobile ordering
• …
• Specialize. Find a vertical.
Understand it deeply.
S O F T WA R E
G E T R E A D Y N O W
https://flic.kr/p/bqJ7Vk
O P E N W E B I N 2 0 2 1
O P E N W E B W I N S
Too big to lose:
• Google
• Apple
• Facebook
• Amazon
• ...
Dries Buytaert, 2016 SXSW
• 1998: Browser Wars
• Netscape vs IE
• IE pulls ahead
• Netscape jumps on board
W E B S TA N D A R D S P R O J E C T
A N A L O G Y
• ‘Losers’ gang up on Winner
• Don’t sweat proprietary
formats
• AMP
• FIA
• …
• Be cautious of single vendor
solutions
O P E N W E B
I M P L I C A T I O N S / P R E D I C T I O N S
https://www.etsy.com/market/keep_portland_weird
• Help build the Open Web movement
• Support it as it emerges
O P E N W E B
G E T R E A D Y N O W
https://flic.kr/p/96pLS
B I G D ATA I N 2 0 2 1
M O R E D ATA L E A K S
2013: Edward Snowden:
US Gov’t
????: Facebook
????: Google
????: Amazon
…
Edward Snowden
— General Data Protection Regulation
(GDPR) - EU, 2016
Everyone has the
right to the protection
of personal data.
https://flic.kr/p/bsm26R
B I G D ATA
I M P L I C A T I O N S / P R E D I C T I O N S
Implications
www.informationisbeautiful.net/visualizations/worlds-biggest-data-breaches-hacks
• Educate yourself on
security
• Protect Personally
Identifiable Information
(PII)
• Support data privacy
standards
B I G D ATA
G E T R E A D Y N O W
https://flic.kr/p/7LcF2W
W E B I N 2 0 2 1
“ W E B ” I S L E S S S P E C I A L
https://flic.kr/p/4bQcR6
We know how to do this
• Deeply understand an
interconnected world model
• Assemble around causes
(Data, Standards, …)
• Push technology forward
W E B
I M P L I C A T I O N S
https://flic.kr/p/6kQqd1
• Think beyond screens
• Think beyond the ‘web’
• Our web-ish skills are strong
• Opportunity!
W E B
G E T R E A D Y N O W
https://flic.kr/p/nzSW
I N C O N C L U S I O N
• The world is getting more web-ish
• The web is getting less web-ish
• There’s a LOT of change coming
• Connected world has won
• We know the connected world
• Opportunity abounds
46
Q U E S T I O N S ?
• First Time Sprinter Workshop -
9:00-12:00 - Room Wicklow2A
• Mentored Core Sprint - 9:00-18:00 -
Wicklow Hall 2B
• General Sprints - 9:00 - 18:00 - Wicklow
Hall 2A
C O N T R I B U T I O N S P R I N T S
J O I N U S
Drupal.org sprint Dev Days Szeged. Photo: TCPhoto.eu.
E VA L U AT E - P L E A S E !
• https://events.drupal.org/dublin2016/
sessions/web-user-experience-2021
• Help us all keep getting better
https://flic.kr/p/fr73AU
F O D D E R
B E C A U S E S O M E O F T H I S M I G H T B E U S E F U L

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Web User Experience in 2021

  • 1. W E B U S E R E X P E R I E N C E I N 2 0 2 1 H O R I Z O N S
  • 2. D R E W G O R T O N Perspectives • Developer • CEO • Product Owner • Agency & Community Outreach Connect • drew@pantheon.io • @dgorton
  • 3. 3 M I N U T E V E R S I O N • The world is getting more web-ish • The web is getting less web-ish • There’s a LOT of change coming • Connected world has won • We know the connected world • Opportunity abounds 3
  • 4. W H AT W E ’ R E C O V E R I N G Forces changing our medium • Hardware • Interfaces • Software • Open Web • Big Data Awareness, Possible Outcomes, Changing Skills
  • 5. N O T C O V E R I N G UI design techniques UX process UX techniques Content strategy ... https://flic.kr/p/cHf49S
  • 6. F O R E A C H F O R C E What’s Happening Analogy / Example Implications / Predictions Get Ready Now
  • 7. L E T ’ S L O O K AT S O M E E X A M P L E S P R E D I C T I N G T H E F U T U R E C A N B E T R I C K Y https://flic.kr/p/d42urN
  • 8. — Thomas Edison, 1889 Fooling around with alternating current (AC) is just a waste of time. Nobody will use it, ever. https://flic.kr/p/9tPJVE
  • 9. — Alex Lewyt, 1955 Nuclear powered vacuum cleaners will probably be a reality within 10 years. https://goo.gl/images/bCJmTR
  • 10. — Ken Olson, CEO DEC, 1977 There is no reason for any individual to have a computer in his home. https://goo.gl/images/L7YGWA
  • 11. — Robert Metcalfe, Founder 3Com, 1995 I predict the Internet will soon go spectacularly supernova and in 1996 catastrophically collapse. https://goo.gl/images/QJSNHj
  • 12. — Steve Ballmer, CEO Microsoft, 2007 There's no chance that the iPhone is going to get any significant market share. https://flic.kr/p/6ACzJ5
  • 13. — Drew Gorton, 2016 Something really dumb. https://pantheon.io/team/drew-gorton
  • 14. — Sigmund Freud Analogies, it is true, decide nothing, but they can make one feel more at home.
  • 15. H A R D WA R E I N 2 0 2 1
  • 16. H A R D WA R E S L O W S Moore’s Law is broken • Physics • Good enough https://flic.kr/p/jrrmeP
  • 17. A I R P L A N E S A N A L O G Y Maciej Cegłowski, Webstock 2014, idlewords.com
  • 18. • 2x speed no longer the focus • CPUs, GPUs, (x)PUs, … • Efficiency, connectivity, power… • Specialized chips, specialized problems, specialized devices • Internet of Things (IOT) accelerates H A R D WA R E I M P L I C A T I O N S / P R E D I C T I O N S https://flic.kr/p/oD5tjD
  • 19. • World gets more web-ish • We know this world • Our web-ish skills are strong • Optimism! H A R D WA R E G E T R E A D Y N O W https://flic.kr/p/eR4QRr
  • 20. I N T E R FA C E S I N 2 0 2 1
  • 21. • Audible • Visual Overlay (AR) • APIs • ... I N T E R FA C E S M U LT I P LY B E Y O N D S C R E E N S https://flic.kr/p/avq3AR
  • 22. • Google Glass (and successors) • Mobile devices • Location + context aware • Task oriented A U G M E N T E D R E A L I T Y I N T E R FA C E E X A M P L E https://goo.gl/images/PkUA0F
  • 23. 23 A U D I B L E I N T E R FA C E E X A M P L E
  • 24. • “View Mobile Site” • m.example.com • “Optimized Experience” • #FAIL M O B I L E S I T E S A N A L O G Y American Airlines ~2014 via wtfmobileweb.com
  • 25. • Central content hubs win • Multi-channel delivery is normal delivery • Web • Apps • Overlays • … I N T E R FA C E S I M P L I C A T I O N S / P R E D I C T I O N S https://flic.kr/p/cfX64
  • 26. • Headless Drupal • Integrations and APIs • Web applications • Get your content elsewhere • Talk to other systems • Started? Double down! • Not yet? Get moving! I N T E R FA C E S G E T R E A D Y N O W
  • 27. S O F T WA R E I N 2 0 2 1
  • 28. S O F T WA R E G R O W S • Cloud is new normal • SAAS increases • Services commoditized
  • 29. S E A R C H E X A M P L E https://www.google.com/webhp?#q=thai%20curry%20house VS
  • 30. • Search and Social are regulated • Commoditizable clients + markets have cheap and easy solutions • Shallow projects have less value S O F T WA R E I M P L I C A T I O N S / P R E D I C T I O N S https://flic.kr/p/CXHM5e
  • 31. • Commoditizable clients, content? Get out or go deep! • Restaurant ‘deep’ example: • Forecast demand • Order supplies • Mobile ordering • … • Specialize. Find a vertical. Understand it deeply. S O F T WA R E G E T R E A D Y N O W https://flic.kr/p/bqJ7Vk
  • 32. O P E N W E B I N 2 0 2 1
  • 33. O P E N W E B W I N S Too big to lose: • Google • Apple • Facebook • Amazon • ... Dries Buytaert, 2016 SXSW
  • 34. • 1998: Browser Wars • Netscape vs IE • IE pulls ahead • Netscape jumps on board W E B S TA N D A R D S P R O J E C T A N A L O G Y
  • 35. • ‘Losers’ gang up on Winner • Don’t sweat proprietary formats • AMP • FIA • … • Be cautious of single vendor solutions O P E N W E B I M P L I C A T I O N S / P R E D I C T I O N S https://www.etsy.com/market/keep_portland_weird
  • 36. • Help build the Open Web movement • Support it as it emerges O P E N W E B G E T R E A D Y N O W https://flic.kr/p/96pLS
  • 37. B I G D ATA I N 2 0 2 1
  • 38. M O R E D ATA L E A K S 2013: Edward Snowden: US Gov’t ????: Facebook ????: Google ????: Amazon … Edward Snowden
  • 39. — General Data Protection Regulation (GDPR) - EU, 2016 Everyone has the right to the protection of personal data. https://flic.kr/p/bsm26R
  • 40. B I G D ATA I M P L I C A T I O N S / P R E D I C T I O N S Implications www.informationisbeautiful.net/visualizations/worlds-biggest-data-breaches-hacks
  • 41. • Educate yourself on security • Protect Personally Identifiable Information (PII) • Support data privacy standards B I G D ATA G E T R E A D Y N O W https://flic.kr/p/7LcF2W
  • 42. W E B I N 2 0 2 1
  • 43. “ W E B ” I S L E S S S P E C I A L https://flic.kr/p/4bQcR6
  • 44. We know how to do this • Deeply understand an interconnected world model • Assemble around causes (Data, Standards, …) • Push technology forward W E B I M P L I C A T I O N S https://flic.kr/p/6kQqd1
  • 45. • Think beyond screens • Think beyond the ‘web’ • Our web-ish skills are strong • Opportunity! W E B G E T R E A D Y N O W https://flic.kr/p/nzSW
  • 46. I N C O N C L U S I O N • The world is getting more web-ish • The web is getting less web-ish • There’s a LOT of change coming • Connected world has won • We know the connected world • Opportunity abounds 46
  • 47. Q U E S T I O N S ?
  • 48. • First Time Sprinter Workshop - 9:00-12:00 - Room Wicklow2A • Mentored Core Sprint - 9:00-18:00 - Wicklow Hall 2B • General Sprints - 9:00 - 18:00 - Wicklow Hall 2A C O N T R I B U T I O N S P R I N T S J O I N U S Drupal.org sprint Dev Days Szeged. Photo: TCPhoto.eu.
  • 49. E VA L U AT E - P L E A S E ! • https://events.drupal.org/dublin2016/ sessions/web-user-experience-2021 • Help us all keep getting better https://flic.kr/p/fr73AU
  • 50. F O D D E R B E C A U S E S O M E O F T H I S M I G H T B E U S E F U L