The document discusses information processing models and working memory. It provides details about:
1) The information processing model includes sensory memory, working memory, and long-term memory. Working memory is where conscious thought and active processing occurs.
2) Working memory has a limited duration of 15-30 seconds to hold information unless it is rehearsed. Its capacity is about 7 chunks of information that can be increased through chunking or combining individual pieces into larger meaningful units.
3) Strategies to support working memory discussed include minimizing cognitive overload, chunking content, breaking content into smaller segments over time, and using job aids as memory supplements.