![and requires demonstration of skills and knowledge widely
sought after by the IT
industry.
In order to become CompTIA certified, you must:
1 Select a certification exam provider. For more information,
you can visit
http://www.comptia.org/certifications/testprep.aspx.
2 Find sample exam questions and test-taking tips at
http://www.comptia.org/certifications/testprep.aspx.
3 Register for and schedule a time to take the CompTIA
certification exam at a
convenient location.
4 Read and sign the Candidate Agreement, which will be
presented at the time of
the exam. The text of the Candidate Agreement can be found at
http://www.comptia.org/certifications/testprep/policies/agreeme
nt.aspx.
5 Take and pass the CompTIA certification exam(s).
For additional information about CompTIA’s certifications,
such as their industry
acceptance, benefits, or program news, you should visit
http://www.comptia.org/certifications.aspx.
To contact CompTIA with any questions or comments, please
call (630) 678-8300 or
e-mail [email protected]
There are no prerequisites in order to take the CompTIA
Project+ certification exam.
The exam asks you to answer 130 questions in 120 minutes.](https://image.slidesharecdn.com/week5summaryreviewquestions1-221111005945-22457b9c/85/Week-5-Summary-Review-Questions1-Describe-the-areas-in-which-docx-15-320.jpg)
Week 5 Summary Review Questions1. Describe the areas in which .docx
- 1. Week 5 Summary Review Questions 1. Describe the areas in which team members may have different needs. 2. True or False? All teams are comprised by people of equal talent and temperament. 3. What benefits does addressing team member needs have? 4. What issues should b considered when providing individual feedback? 5. True or False? Individual failings should be pointed out in team meetings so that others don't do the same things. 6. True or False? Creating a effective team is one time effort. 7. True or False? Individual performance problems are always the full responsibility of the individual. 8. Describe characteristics most required by a project manager in order to show leadership. 9. A project manager needs to work closely with project team member to determine what ____________ them. 10. Describe how to deal with a wavering customer or sponsor. C o m p T I A P r o j e c t +
- 2. C e r t i f i c a t i o n Student Manual 2009 Edition Authorized to be used in American Public University. CompTIA Project+ Certification, 2009 Edition President, Axzo Press: Jon Winder Vice President, Product Development: Charles G. Blum Vice President, Operations: Josh Pincus Director of Publishing Systems Development: Dan Quackenbush Writer: J. Furst Developmental Editor: Jim O’Shea Copyeditor: Robert Tillett COPYRIGHT © 2009 Axzo Press. All rights reserved. No part of this work may be reproduced, transcribed, or used in or mechanical, including photocopying, recording, taping, Web distribution, or information storage and retrieval For more information, go to www.axzopress.com.
- 3. Trademarks ILT Series is a trademark of Axzo Press. Some of the product names and company names used in this book have been used for identification purposes only and may be trademarks or registered trademarks of their respective manufacturers and sellers. Disclaimers We reserve the right to revise this publication and make changes from time to time in its content without notice. The logo of the CompTIA Authorized Quality Curriculum (CAQC) program and the status of this or other training material as “Authorized” under the CompTIA Authorized Quality Curriculum program signifies that, in CompTIA’s opinion, such training material covers the content of CompTIA’s related exam. The contents of this training material were created for the CompTIA Project+ exam, 2009 Edition, covering CompTIA certification objectives that were current as of October2009. ISBN 10: 1-4260-1818-5 ISBN 13: 978-1-4260-1818-3 Printed in the United States of America 1 2 3 4 5 GL 06 05 04 03 Authorized to be used in American Public University.
- 4. Contents Introduction iii Topic A: About the manual............................................................................... iv Topic B: Setting your expectations...................................................................vii Topic C: Reviewing the course......................................................................... xi Project management overview 1-1 Topic A: Introduction to project management ................................................. 1-2 Topic B: IT project management ..................................................................... 1-9 Topic C: Different types of organizational structures..................................... 1-11 Unit summary: Project management overview ............................................... 1-19 Project initiation 2-1 Topic A: Stakeholder requirements ................................................................. 2-2 Topic B: Business case .................................................................................... 2 -8 Topic C: Requirements analysis ..................................................................... 2-12 Topic D: Key roles and responsibilities .......................................................... 2-17 Topic E: The project charter ........................................................................... 2-20 Topic F: Stakeholder consensus and approval ............................................... 2-26 Unit summary: Project initiation ..................................................................... 2-31
- 5. Project planning, estimating and scheduling 3-1 Topic A: Planning phase .................................................................................. 3 -2 Topic B: Defining scope .................................................................................. 3-5 Topic C: Creating a work breakdown structure ............................................... 3-8 Topic D: Developing time and cost estimates ................................................ 3-16 Topic E: Creating a budget ............................................................................. 3 -24 Topic F: The project team .............................................................................. 3 -27 Topic G: The project schedule ........................................................................ 3-33 Unit summary: Project planning, estimating and scheduling .......................... 3-43 Creating project plans 4-1 Topic A: The communications management plan ........................................... 4-2 Topic B: The procurement management plan................................................. 4-10 Topic C: The risk management plan............................................................... 4-20 Topic D: The quality management plan.......................................................... 4-26 Topic E: The project management plan.......................................................... 4-31 Unit summary: Creating project plans............................................................. 4-37 Managing people 5-1 Topic A: Managing the project team ............................................................... 5-2
- 6. Topic B: Relationship with customer and sponsor .......................................... 5-8 Unit summary: Managing people .................................................................... 5-11 Managing cost and evaluating project performance 6-1 Topic A: Tracking................................................................................. ........... 6-2 Topic B: Performance reporting ..................................................................... 6-12 Unit summary: Managing cost and evaluating project performance............... 6-23 Authorized to be used in American Public University. ii CompTIA Project+ Certification, 2009 Edition Managing change and quality 7-1 Topic A: Managing change ............................................................................. 7 -2 Topic B: Managing quality............................................................................. 7-11 Unit summary: Managing change and quality ................................................ 7-18 Project closure 8-1 Topic A: Closing a project .............................................................................. 8 -2 Unit summary: Project closure........................................................................ 8 -10 Certification exam objectives map A-1
- 7. Topic A: Comprehensive exam objectives ...................................................... A-2 Case Studies B-1 Topic A: Billing System Conversion Project .................................................. B-2 Topic B: ABC Financials Product Database ................................................... B-4 Topic C: Case study tables .............................................................................. B-7 Course summary S-1 Topic A: Course summary............................................................................... S-2 Topic B: Continued learning after class .......................................................... S-4 Glossary G-1 Index I-1 Authorized to be used in American Public University. iii Introduction After reading this introduction, you will know how to:
- 8. A Use ILT Series manuals in general. B Use prerequisites, a target student description, course objectives, and a skills inventory to properly set your expectations for the course. C Re-key this course after class. Authorized to be used in American Public University. iv CompTIA Project+ Certification, 2009 Edition Topic A: About the manual ILT Series philosophy Our manuals facilitate your learning by providing structured interaction with the software itself. While we provide text to explain difficult concepts, the hands-on activities are the focus of our courses. By paying close attention as your instructor leads you through these activities, you will learn the skills and concepts effectively. We believe strongly in the instructor-led class. During class, focus on your instructor. Our manuals are designed and written to facilitate your interaction with your instructor, and not to call attention to manuals themselves. We believe in the basic approach of setting expectations, delivering instruction, and
- 9. providing summary and review afterwards. For this reason, lessons begin with objectives and end with summaries. We also provide overall course objectives and a course summary to provide both an introduction to and closure on the entire course. Manual components The manuals contain these major components: Each element is described below. Table of contents The table of contents acts as a learning roadmap. Introduction The introduction contains information about our training philosophy and our manual components, features, and conventions. It contains target student, prerequisite, objective, and setup information for the specific course. Units Units are the largest structural component of the course content. A unit begins with a
- 10. title page that lists objectives for each major subdivision, or topic, within the unit. Within each topic, conceptual and explanatory information alternates with hands-on activities. Units conclude with a summary comprising one paragraph for each topic, and an independent practice activity that gives you an opportunity to practice the skills you’ve learned. The conceptual information takes the form of text paragraphs, exhibits, lists, and tables. The activities are structured in two columns, one telling you what to do, the other providing explanations, descriptions, and graphics. Authorized to be used in American Public University. Introduction v Appendices An appendix is similar to a unit in that it contains objectives and conceptual explanations. However, an appendix does not include hands-on activities, a summary, or an independent practice activity. Course summary This section provides a text summary of the entire course. It is useful for providing closure at the end of the course. The course summary also
- 11. indicates the next course in this series, if there is one, and lists additional resources you might find useful as you continue to learn about the software. Glossary The glossary provides definitions for all of the key terms used in this course. Index The index at the end of this manual makes it easy for you to find information about a particular software component, feature, or concept. Manual conventions We’ve tried to keep the number of elements and the types of formatting to a minimum in the manuals. This aids in clarity and makes the manuals more classically elegant looking. But there are some conventions and icons you should know about. Item Description Italic text In conceptual text, indicates a new term or feature. Bold text In unit summaries, indicates a key term or concept. In an independent practice activity, indicates an explicit item that you select, choose, or type. Code font Indicates code or syntax. Longer strings of ►
- 12. code will look ► like this. In the hands-on activities, any code that’s too long to fit on a single line is divided into segments by one or more continuation characters (►). This code should be entered as a continuous string of text. Select bold item In the left column of hands-on activities, bold sans-serif text indicates an explicit item that you select, choose, or type. Keycaps like e Indicate a key on the keyboard you must press. Authorized to be used in American Public University. vi CompTIA Project+ Certification, 2009 Edition Hands-on activities The hands-on activities are the most important parts of our manuals. They are divided into two primary columns. The “Here’s how” column gives short instructions to you about what to do. The “Here’s why” column provides explanations, graphics, and clarifications. Here’s a sample: Do it! A-1: Creating a commission formula Here’s how Here’s why 1 Open Sales This is an oversimplified sales compensation
- 13. worksheet. It shows sales totals, commissions, and incentives for five sales reps. 2 Observe the contents of cell F4 The commission rate formulas use the name “C_Rate” instead of a value for the commission rate. For these activities, we have provided a collection of data files designed to help you learn each skill in a real-world business context. As you work through the activities, you will modify and update these files. Of course, you might make a mistake and therefore want to re-key the activity starting from scratch. To make it easy to start over, you will rename each data file at the end of the first activity in which the file is modified. Our convention for renaming files is to add the word “My” to the beginning of the file name. In the above activity, for example, a file called “Sales” is being used for the first time. At the end of this activity, you would save the file as “My sales,” thus leaving the “Sales” file unchanged. If you make a mistake, you can start over using the original “Sales” file. In some activities, however, it might not be practical to rename the data file. If you want to retry one of these activities, ask your instructor for a fresh copy of the original data file.
- 14. Authorized to be used in American Public University. Introduction vii Topic B: Setting your expectations Properly setting your expectations is essential to your success. This topic will help you do that by providing: description of the target student Course prerequisites The only prerequisite for this course is a basic understanding of project management. Target student You’ll get most out of this course if your goal is to manage projects efficiently and effectively. CompTIA certification This course will prepare you to pass the CompTIA Project+ certification exam (2009 Objectives). CompTIA is a non-profit information technology (IT) trade association. CompTIA’s certifications are designed by subject matter experts from across the IT industry. Each CompTIA certification is vendor-neutral, covers multiple technologies,
- 15. and requires demonstration of skills and knowledge widely sought after by the IT industry. In order to become CompTIA certified, you must: 1 Select a certification exam provider. For more information, you can visit http://www.comptia.org/certifications/testprep.aspx. 2 Find sample exam questions and test-taking tips at http://www.comptia.org/certifications/testprep.aspx. 3 Register for and schedule a time to take the CompTIA certification exam at a convenient location. 4 Read and sign the Candidate Agreement, which will be presented at the time of the exam. The text of the Candidate Agreement can be found at http://www.comptia.org/certifications/testprep/policies/agreeme nt.aspx. 5 Take and pass the CompTIA certification exam(s). For additional information about CompTIA’s certifications, such as their industry acceptance, benefits, or program news, you should visit http://www.comptia.org/certifications.aspx. To contact CompTIA with any questions or comments, please call (630) 678-8300 or e-mail [email protected] There are no prerequisites in order to take the CompTIA Project+ certification exam. The exam asks you to answer 130 questions in 120 minutes.
- 16. Once you pass the exam, there are no continuing education or renewal requirements. Authorized to be used in American Public University. viii CompTIA Project+ Certification, 2009 Edition Course objectives These overall course objectives will give you an idea about what to expect from the course. It is also possible that they will help you see that this course is not the right one for you. If you think you either lack the prerequisite knowledge or already know most of the subject matter to be covered, you should let your instructor know that you think you are misplaced in the class. Note: In addition to the general objectives listed below, specific CompTIA Project+ exam objectives are listed at the beginning of each topic. For a complete mapping of exam objectives to course content, see Appendix A. After completing this course, you will know how to: roject management concepts, project management tools, and basic project management skills. requirements, and roles and responsibilities; create a project charter; and identify
- 17. strategies for building consensus among management and other project stakeholders. create a work breakdown structure (WBS); develop time and cost estimates; build a project team; and create a project schedule. management plan, a risk management plan, quality management plan and put it all together in a project management plan. tify project tracking activities; and evaluate and measure the performance of a project. Authorized to be used in American Public University. Introduction ix Skills inventory Use the following form to gauge your skill level entering the class. For each skill listed, rate your familiarity from 1 to 5, with five being the most familiar. This is not a test.
- 18. Rather, it is intended to provide you with an idea of where you’re starting from at the beginning of class. If you’re wholly unfamiliar with all the skills, you might not be ready for the class. If you think you already understand all of the skills, you might need to move on to the next course in the series. In either case, you should let your instructor know as soon as possible. Skill 1 2 3 4 5 Understanding project and project management concepts Using project management tools Using project management skills Identifying stakeholders needs and expectations Identifying business requirements Identifying roles and responsibilities of stakeholders Creating a project charter Building consensus and gaining approval Discussing the planning process Defining the scope of a project Creating a work breakdown structure (WBS) Developing time and cost estimates
- 19. Building a project team Creating a project schedule Creating a communications management plan Creating a human resource management plan Creating a procurement management plan Creating a risk management plan Creating a quality management plan Creating a comprehensive project plan Managing the project team Authorized to be used in American Public University. x CompTIA Project+ Certification, 2009 Edition Skill 1 2 3 4 5 Managing client relationships Creating budgets Identifying project tracking activities Evaluating project performance
- 20. Managing change Managing quality Closing a project Authorized to be used in American Public University. Introduction xi Topic C: Reviewing the course If you have the proper hardware and software, you can re-key this course after class. This section explains what you’ll need in order to do so, and how to do it. Downloading the Solution s files There are no special setup instructions for reviewing this course. If necessary, you can download the