Week 8 how to communicate effectively
- 1. This Photo by Unknown Author is licensed under CC BY-SA This Photo by Unknown Author is licensed under CC BY-SA-NC How to effectively communicate in the workplace Next
- 2. Purpose Statement / Overview • This course aims to equip new learners joining Bidvest Tank Terminals with the knowledge and ability to communicate effectively • This course will make the new learners aware of situations where communication with supervisors and team members is required • This course will also enable learners to effectively use the communication tools and mediums when communicating Next Back
- 3. Learning Outcomes You will be able to: • Explain different situations when communication is required with the Supervisor and team members • List the different communication mediums and types • Show an understanding of effective communication tools This Photo by Unknown Author is licensed under CC BY Next Back
- 4. What is Communication? • ” Communication is transfer of information from one person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver – G.G. Brown. • “Communication is the intercourse by words, letters or messages”- Fred G. Meyer. Communication is giving, receiving or exchanging ideas, information, signals or messages through appropriate media, enabling individuals or groups to persuade, to seek information, to give information or to express emotions. This Photo by Unknown Author is licensed under CC BY-SA Next Back
- 5. The 5 elements of communication 1. Sender 2. Receiver 3. Medium carrying the message 4. The actual message / contextual Factors 5. Feedback This Photo by Unknown Author is licensed under CC BY-SA Next Back
- 6. Types of Communication • Verbal Communication: speaking to others ie. face to face, video calls, telephone calls • Non verbal Communication: body language, facial expressions, touch • Written Communication: email, memos, a report, facebook, tweets, a contract, whatsapp • Listening: If you can’t actively listen to the person talking you can’t engage with them • Visual Communication: Tv, memes, videos, instagram This Photo by Unknown Author is licensed under CC BY Back Next
- 7. Examples of when you as a learner would communicate • In your classroom training and on the job training, you would need to listen. Listening is part of communication and asking questions. • As learners you need to communicate what your sizes are for your PPE (personal protective equipment) • As learners you need to call or message your Supervisors if we are sick and are unable to come to work. • You need to write down questions you may want to ask or whatsapp them or ask them face to face. • You need to communicate if you are having any challenges or need more explanation. • You need to communicate to your Supervisors and your teammates when completing your logbook. • When you communicate always do so with customer service attitude, with respect, to empower, to make people feel safe and with trust in your team. Back Next
- 8. How to communicate effectively?: Click on the play button below Back Next
- 9. References • https://www.communicationtheory.org/definitions- of-communication/ • directutor.com • Drexel.edu • https://www.glideapps.com/ • https://www.the-qrcode-generator.com/ This Photo by Unknown Author is licensed under CC BY Back